HP OmniBook VT6200 Service Manual Download | Manualshive

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Troubleshooting and Diagnostics

HP Omnibook XT6050, XT/VT6200

Running e-Diagtools

The following steps describe how to run e-Diagtools. The procedure may differ slightly for different
versions of e-Diagtools.

1.

Restart the computer.

2.

When the HP logo appears, press F10 to start the diagnostic test.

3.

When the menu appears, press Enter to run e-Diagtools.

4.

The first time you run the program, you are prompted to select the language for the program.

5.

Press F2 to proceed with the basic tests.

You can also proceed directly to the advanced tests from this point by pressing Ctrl-F9 (in which
case skip to step 10, below).

6.

When the hardware detection finishes, check the list of detected hardware.

Note

If a device is not detected or fails its test, it might be configured incorrectly in the notebook’s
BIOS. You can confirm this by running BIOS Setup and checking the settings—see “BIOS Setup
Utility” on page 3-29.

7.

Run the basic test.

Press F2 to start the basic hardware test.

8.

To exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit.

9.

Optional: Run the advanced tests. Press F2 to open the advanced test screen.

10.

Select and run the appropriate tests. Note that individual tests do not appear if the hardware they
test is not detected. Press the following keys to run tests:

Enter

Runs the highlighted test.

F5 or Space

Marks/unmarks the highlighted test.

F6

Marks/unmarks all tests in the current menu.

F7

Marks/unmarks all tests in all menus.

F10

Runs all marked tests.

(Press F9 for a list of all function keys.)

If a test fails, the error code and description are logged, and the error code is displayed
temporarily. If several errors occur, look for patterns that might indicate a common cause.

11.

Save the Support Ticket. Press T to update and display a Support Ticket containing system and
test information.

12.

When you are finished running tests, press Esc to exit the advanced tests.

13.

Optional: To save the Support Ticket to a floppy disk, press F7 then Alt+C.

14.

Exit.

Press F3 and then any key to exit and restart the notebook.

15.

Optional: Open the Support Ticket. In Windows, click Start, Programs (or All Programs),
Hewlett-Packard, Notebook, HP e-DiagTools, e-DiagTools for Windows.

16.

Click View to display the Support Ticket.

17.

To add information about the problem, click Comments and type the information, then click OK.

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Summary of Contents for OmniBook VT6200

Page 1: ... HP Omnibook XT6050 HP Omnibook XT VT6200 Technology Codes EF EG Service Manual ...

Page 2: ...rmission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Phoenix Technologies Ltd ATI Technologies Inc Intel Corporation and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technology that is protected by...

Page 3: ...g the CPU Module HP Authorized Service Providers Only 2 17 Removing the Display Assembly HP Authorized Service Providers Only 2 19 Removing the Top Case HP Authorized Service Providers Only 2 21 Removing the Motherboard or Bottom Case HP Authorized Service Providers Only 2 23 Replacing the Motherboard 2 26 Replacing the Bottom Case 2 28 Repairing the BIOS IC HP Authorized Service Providers Only 2 ...

Page 4: ... 2 9 Removing the Power Button Panel 2 11 Figure 2 10 Removing the Keyboard 2 13 Figure 2 11 Unplugging the Keyboard Cables 2 14 Figure 2 12 Removing the Heatsink 2 15 Figure 2 13 Removing the CPU Module 2 17 Figure 2 14 Removing the Display 2 20 Figure 2 15 Removing the Top Case 2 22 Figure 2 16 Removing the Motherboard 2 24 Figure 2 17 Installing the Docking Doors 2 25 Figure 2 18 Installing the...

Page 5: ...n 1 15 Table 2 1 Removal Cross Reference 2 1 Table 2 2 Required Equipment 2 2 Table 2 3 Recommended Screw Torques 2 2 Table 2 4 Replacing Small Parts User Replaceable 2 12 Table 2 5 Removing Omnibook Components 2 31 Table 3 1 Scope of Diagnostic Tools 3 5 Table 3 2 Troubleshooting Suggestions 3 6 Table 3 3 POST Terminal Error Beep Codes 3 23 Table 3 4 POST Messages 3 25 Table 3 5 Sycard PCCtest Co...

Page 6: ...umber Comments HP Notebook Web Site http www hp com notebooks http www europe hp com notebook European mirror HP Business Support web Site www hp com go bizsupport HP Partnership Web http partner americas hp com Restricted to Authorized Resellers only HP Asia Pacific Channel Support Centre for DPSP Partners http www hp com au Restricted to DPSP Partners only HP MCD web site http www mcd hp com HP ...

Page 7: ...56 MB Modem LAN 802 11b F4514 J K H Pentium III 1 06 GHz 14 in XGA 20 GB DVD CDRW 256 MB Modem LAN F4515 J K H Pentium III 1 13 GHz 14 in XGA 30 GB DVD CDRW 256 MB Modem LAN F4516 J K H Pentium III 1 06 GHz 14 in XGA 20 GB DVD CDRW 256 MB Modem LAN 802 11b F4517 J K H Celeron 1 06 GHz 14 in XGA 10 GB DVD 128 MB Modem LAN F4518 J K H Pentium III 933 MHz 14 in XGA 10 GB CD 128 MB Modem LAN F4519 J K...

Page 8: ...I or III M with SpeedStep Technology or Intel Mobile Celeron processor Table 1 2 Product Comparisons Omnibook XT VT6200 Omnibook XT6050 Omnibook 6000 6100 Processor Pentium 4 M 1 4 to 1 8 GHz Celeron 1 06 to 1 13 GHz or Pentium III M 933 to 1133 MHz Celeron 550 to 750 MHz or Pentium III M 600 to 1133 MHz Memory At least 128 MB RAM preinstalled Can support up to 2 GB RAM At least 128 MB SDRAM in sy...

Page 9: ...and off 5 Built in microphone 6 Pointing stick certain models 7 Touch pad click and scroll buttons plus touch pad on off button and indicator certain models 8 Main status lights left to right power mode hard disk activity charging status for main battery and charging status for secondary battery certain models 9 Module release latch 10 Volume control 11 Audio off button and audio off light 12 Audi...

Page 10: ...ort 24 AC adapter jack 25 Modem port certain models 26 LAN port and indicator LEDs 27 PC card and CardBus slot 28 Wireless on off button and indicator light certain models Figure 1 3 Omnibook Bottom View 29 Plug in module bay Can contain a CD ROM or DVD drive floppy disk drive secondary battery certain models or other plug in module 30 Main battery 31 Main battery latch 32 Hard disk drive cover 33...

Page 11: ...ks Press the blue sleep button or Click Start Shutdown Standby Windows 2000 or Click Start Turn Off Computer Stand By Windows XP or Allow timeout Press the blue sleep button to quickly resume your session Hibernate mode Saves maximum power Saves current session to disk then shuts down Restores network connections Power mode status light is off Press Fn F12 or Click Start Shut Down Hibernate Window...

Page 12: ...us XT VT6200 models only Green The AC adapter is connected and the battery is fully charged Amber The AC adapter is connected and the battery is charging Red or blinking The battery has a fault Off The AC adapter is not connected a secondary battery is not installed or the battery is not charging The keyboard status lights located above the keyboard indicate the states of the keyboard locks Table ...

Page 13: ...rl left Alt press the appropriate second key then release both keys Windows XP does not support Fn keys on external keyboards Table 1 6 Fn Hot Keys Hot Key Effect Fn F1 Decreases the display brightness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F7 Mutes the computer s speakers Fn F8 Toggles the built in ke...

Page 14: ...f Computer Turn Off Windows XP or Start Shut Down Shut down Windows 2000 Press Ctrl Alt Del then click Shut Down Slide and hold the power button for about four seconds until the display turns off Use a straightened paper clip to press the system off switch on the right side of the notebook Figure 1 4 Resetting the Computer Note To boot from a CD insert a bootable CD such as the Recovery CDs into t...

Page 15: ...play Hardware 3D and DVD acceleration Dual display capability depends on operating system support External monitors up to 1600 1200 resolution 16M colors and at least 75 Hz refresh rate only 60 Hz at 1400 1050 Refresh rate and clarity may vary depending on monitor resolution and color depth ATI Mobility Radeon graphics accelerator with 16 or 32 MB DDR graphics memory 4x AGP graphics capability Omn...

Page 16: ...g stick certain Omnibook VT6200 models LAN Ethernet 10Base T 10 Mbps and 100Base TX 100 Mbps support Supports wake on LAN Windows 2000 and XP fast IP DMI dRMON MBA Managed Boot Agent support for PXE BINL NCP IPX DHCP Modem certain models Ambit Lucent hardware based controllerless modem or software based modem Ambit ESS mini PCI interface Data speed 56 Kbps V 90 V 92 maximum Fax speed 14 4 Kbps Cla...

Page 17: ...ure 20 to 50 C 4 to 122 F Major ICs Omnibook XT VT6200 CPU Intel Pentium 4 M processor Core logic ALI 1671 1535 chipset Display controller ATI Mobility Radeon M6 P Super I O integrated in core logic Omnibook XT6050 CPU Intel Mobile Pentium III M or Celeron processor Core logic Intel 830MG ICH3M chipset Display controller integrated in Intel 830MG Super I O National PC87393F All models 802 11b wire...

Page 18: ... DVD CDRW module F4690A 30 GB hard disk drive replacement module kit Power Options F1455A Auto airline power adapter F1781A Ultra SlimLine AC Adapter F2011A Lithium ion battery charger external F2019A Lithium ion primary battery 14 8 V F2019B Lithium ion primary battery 14 8 V F4600A 75 watt AC adapter 19 Vdc output 3 95 A 8120 6312 8120 6313 8120 6314 8120 6316 8121 0702 8120 6317 8120 8367 8120 ...

Page 19: ...Mini dock F1453A Monitor stand for port replicator and mini dock F1477B Full docking system and monitor stand F2010A Docking module bay adapter for docking system F2012A Docking tray F2012B Docking tray Adapters cables F1469A PS 2 Y adapter F2008B External floppy disk drive cable Security F1645A Kensington notebook lock F1747A Defcon 1 notebook alarm Miscellaneous F2100A USB optical mouse ...

Page 20: ... s replaceable electronic modules Table 1 9 on page 1 15 lists the roles that these modules play in the Omnibook s functional subsystems Figure 1 5 Replaceable Module Diagram Motherboard PCA Heatsink fan CPU module Volume PCA Hard disk drive Mini PCI card 1 Top case Display interface PCA Display assembly Keyboard Speaker assembly SDRAM modules Rear antenna PCA Front antenna PCA Mini PCI panel Mini...

Page 21: ...rboard Keyboard Top case Keyboard circuitry keyboard controller keyboard BIOS Pointing stick sensor certain models Touch pad sensor click buttons controller PS 2 output Audio Motherboard Display interface PCA Volume PCA Speaker assembly Audio controller audio decoder speaker amplifier Microphone External audio jacks headphone amplifier audio off switch Speakers Status Motherboard Display interface...

Page 22: ......

Page 23: ...bber page 2 12 Heatsink with fan page 2 15 Keyboard page 2 13 Panel sound IR page 2 32 Panel mini PCI page 2 32 Panel power button page 2 11 PCA display interface page 2 32 PCA motherboard page 2 23 PCA volume page 2 33 PCA front antenna page 2 32 PCA rear antenna page 2 33 Plug in module page 2 5 SDRAM module page 2 6 Socket PCMCIA page 2 33 Speaker assembly page 2 33 Tray hard disk drive page 2 ...

Page 24: ...screwdriver preferably magnetized Small flat blade screwdriver IC PLCC removal tool similar to OK Industries EX 5 Table 2 3 Recommended Screw Torques Screw Thread Size Torque cm kgf Torque in lbf M2 1 3 1 8 1 1 1 5 M2 5 2 11 mm long 3 0 3 5 2 6 3 0 M2 5 12 19 mm long 2 5 3 0 2 2 2 6 M3 3 0 3 5 2 6 3 0 ...

Page 25: ...ly Center hinge cover Rear antenna PCA wireless models only Top case PCMCIA socket Display interface PCA Volume PCA Mini PCI panel Sound IR panel Docking doors PCMCIA doors Speaker assembly Front antenna PCA wireless only Mini PCI card 2 Motherboard or bottom case Power button panel Keyboard Heatsink with fan CPU module CMOS battery Plug in module SDRAM module Mini PCI card 1 hard disk drive Only ...

Page 26: ...ment None Removal Procedure Slide the battery s release latch then lift the battery out of its compartment Figure 2 2 Removing the Battery Reassembly Notes Insert the front rounded end of the battery into the battery compartment on the bottom of the computer and lower the back end in until it clicks into place ...

Page 27: ... Plug In Module User Replaceable Required Equipment None Removal Procedure 1 Press the button on the module release latch and slide the latch toward the front of the computer Figure 2 3 Releasing a Module 2 Grasp the module and pull it out Figure 2 4 Removing a Module ...

Page 28: ...damage the module through electrostatic discharge Required Equipment Small Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery and any secondary battery module 2 On the bottom of the notebook loosen the screws holding the SDRAM cover the cover retains the screws and remove the cover 3 Press outward to release the latches at the sides of the SDRAM module...

Page 29: ... cover on the end of the drive so that its retainer tab is free of the notebook case then carefully pull the hard drive out of the computer Figure 2 6 Removing the Hard Disk Drive 4 Remove the screws from the drive and drive tray then lift the drive out of the tray 5 Notice that the hard drive has a pin connector attachment at one end Carefully remove this connector from the end of the drive by wo...

Page 30: ...ork at each end alternately so that the connector slides on evenly without bending the pins Slide the cover down into place so the retainer tab engages the notebook case Important If you are installing a new hard disk drive load the factory software and operating system on the drive as described in Recovering the Factory Software below Pin connector Screws M3 3mm 2 Screws M3 3mm 2 Screws M2 4mm 2 ...

Page 31: ...e notebook is turned off use a pin or straightened paper clip to press the release switch on the drive door to open it 3 Turn on or restart the notebook 4 When the HP logo appears press Esc to display the Boot menu 5 Use the arrow keys to select the CD DVD drive as the first boot device then press Enter 6 When the Recovery CD dialog box appears follow the displayed instructions If prompted accept ...

Page 32: ...l Procedure 1 Unplug the AC adapter if present and remove the battery and any secondary battery module 2 Loosen the screw in the mini PCI cover the cover retains the screw and remove the cover Caution Be careful when connecting and disconnecting cables from the mini PCI card Damaged cables or connectors can degrade performance 3 Detach all cables from the card 4 Release the latches at the sides of...

Page 33: ...he battery and any secondary battery module 2 Carefully insert the screwdriver blade under the power button panel along the edge shown below and gently pry up the center of the cover 3 Insert a finger under the center of the panel and lift the panel out Figure 2 9 Removing the Power Button Panel Reassembly Notes Insert the tabs on the left end of the panel into their slots in the top case and pres...

Page 34: ...e cover retains the screw and remove the cover Cover SDRAM On the bottom of the computer loosen the one or two screws in the SDRAM module cover the cover may retain the screws and remove the cover Covers screw on display bezel Insert a pointed edge under the cover and pry it loose To replace press the adhesive side of the cover firmly into the recess Covers left right corner From the bottom of the...

Page 35: ...the bottom of the unit remove the single screw marked with a K Warning Be careful not to touch the heatsink until it has cooled It could be hot if the computer was running recently 4 Remove the four retaining screws from the tabs along the back end of the keyboard Figure 2 10 Removing the Keyboard Caution Be careful not to pull on the cables connecting the keyboard to the computer 5 Raise the back...

Page 36: ...cable narrow if present Figure 2 11 Unplugging the Keyboard Cables Reassembly Notes Caution Do not excessively bend or fold the keyboard cables Lay the keyboard face down on the top case forward of its normal position then reconnect the keyboard cable and if present pointing stick flex cable Slip the metal tabs on the bottom of the keyboard into their slots in the top case then lower the keyboard ...

Page 37: ...f present and remove the battery and any secondary battery module 2 Remove these additional assemblies Power button panel page 2 11 Keyboard page 2 13 3 Disconnect the fan cable Access the cable through the opening in the heatsink near the fan 4 Remove all five retaining screws Figure 2 12 Removing the Heatsink Fan cable Fan cable socket IMPORTANT See the Caution on the next page before reinstalli...

Page 38: ...embly Notes Caution Whenever you remove and reinstall the heatsink you must also replace the heatsink s thermal pad to maintain optimum heat transfer Use a sharp knife or scraper to carefully remove the old thermal pad from the heatsink then attach the new thermal pad Install the heatsink screws in this order 1 Install all five screws lightly 2 Tighten the three screws around the CPU 3 Tighten the...

Page 39: ... AC adapter if present and remove the battery and any secondary battery module 2 Remove these additional assemblies Power button panel page 2 11 Keyboard page 2 13 Heatsink page 2 15 3 Turn the lock screw one half turn counterclockwise to release the CPU module and carefully lift the CPU module off of its socket on the motherboard Figure 2 13 Removing the CPU Module CPU module lock screw CPU modul...

Page 40: ...sert the CPU module into the motherboard and turn the lock screw one half turn clockwise to secure the CPU module The CPU module is keyed for installation and can only be inserted one way Be sure to replace the thermal pad on the heatsink as described in the reassembly notes on page 2 16 ...

Page 41: ...e 2 Remove the power button panel page 2 11 3 Remove all four retaining screws from the back of the computer two near the PS 2 port and two near the AC adapter jack 4 On the bottom of the notebook remove the two screws from the rear corners nearest the back edge 5 Open the display Remove the screws from the display ground wires and disconnect the main cable 6 Remove the screw from the center hinge...

Page 42: ...lay Reassembly Notes Important The label on the display cable indicates the display type Before installing any screws make sure the center hinge cover is in place and fits over the tab in the bottom case Screws M2 5 6mm 5 Screw M2 5 5mm Screws M2 5 4 mm 2 Screw M2 5 17mm Screws M2 5 8mm 2 ...

Page 43: ...ve all six retaining screws from the bottom case 5 Remove both retaining screws from just inside the hard disk drive compartment 6 Remove the single screw inside the battery compartment 7 From the top of the computer release the touch pad flex cable from its motherboard connector Certain models have a forked cable and two connectors Caution Wireless Models Be careful not to pull on the cable from ...

Page 44: ...rward and snap the cover over the latch and into place Wireless models only If you are replacing the rear antenna PCA place the PCA in its position near the left hinge replace the screw then thread the cable through to the bottom of the computer and reconnect the cable to the mini PCI card Screws M2 5x4mm 2 PCMCIA doors Screws M2 5x8mm 4 Screws M2 5x4mm 2 Cover right corner Sound IR panel Left cor...

Page 45: ...8 external floppy drive cable 3 Connect an external monitor to the computer so you can verify the boot process 4 Plug in an AC adapter 5 Insert the Service Utilities floppy disk into the floppy drive 6 Turn on the notebook When the HP logo appears on either the built in display or the external monitor press Esc to display the boot menu then choose Removable Device and boot from the floppy disk 7 S...

Page 46: ... flex cable from the motherboard 6 Wireless models only Remove the mini PCI cover and unplug the two antenna cables from mini PCI card 1 7 Lift the motherboard out of the bottom case Figure 2 16 Removing the Motherboard 8 Depending on what you are replacing go to Replacing the Motherboard on page 2 26 or Replacing the Bottom Case on page 2 28 Screws M2x15mm 2 Screw M2 5x4mm Screw M2 5x3mm Screw M2...

Page 47: ...ps in the bottom case Reconnect the front antenna PCA flex cable before reinstalling the top case Make sure it lies in its groove in the bottom case battery compartment To reinstall the rear antenna PCA place the PCA in its position near the left hinge then replace the screw that attaches the PCA to the top case Thread the PCA cable through the hole in the motherboard at the lower left corner of t...

Page 48: ...ull the card out of its connector 4 Disconnect the cable connecting the display interface PCA to the speaker assembly 5 Carefully lift the display interface PCA off of its connector 6 Remove the speaker assembly from the unit 7 Carefully lift the volume PCA off of its connector 8 Turn the lock screw one half turn counterclockwise to release the CPU module and remove the CPU module from the motherb...

Page 49: ...e the Service Utility floppy disk to store the system data and display information in the EEPROM on the new motherboard 1 Connect a floppy disk drive module insert the module into the notebook or connect it to the computer using an F2008 external floppy drive cable 2 Plug in an AC adapter 3 Insert the Service Utilities floppy disk in the floppy drive 4 Turn on the computer 5 If you hear 5 beeps pr...

Page 50: ...d manufacturing location Store the template with other Word templates on a PC connected to a laser printer 1 Open a new document based on the serial label template 2 Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes 3 Carefully cut out the new serial label just inside the border and place it into the inner recess in th...

Page 51: ...ok s parallel port using an F2008 external floppy drive cable 3 Connect the AC adapter to the notebook 4 Insert the BIOS floppy disk into the floppy drive 5 Turn on the notebook When the notebook boots follow the instructions that appear on screen 6 When the process is completed press the system off switch to reset the system BIOS updates are also available from the HP Business Support web site ww...

Page 52: ...y disk drive 2 Turn on the computer and allow it to boot from the floppy disk If the notebook does not turn on at all do the following to boot from the floppy disk a Unplug the AC adapter b Press and hold Fn B c Plug in the AC adapter d Release Fn B Note If the notebook will not boot from the floppy try plugging the boot block jumper into the notebook s parallel port See the wiring diagram below 1...

Page 53: ...tility or Date Time in the Control Panel Card mini PCI 2 Plug in module page 2 5 Hard disk drive page 2 7 Power button panel page 2 11 Keyboard page 2 13 Heatsink page 2 15 Display assembly page 2 19 Top case page 2 21 Motherboard page 2 23 The card is attached to the underside of the motherboard Release the two latches at the sides of the card so the free edge of the card pops up Case bottom See ...

Page 54: ... disk drive page 2 7 Power button panel page 2 11 Keyboard page 2 13 Heatsink page 2 15 Display assembly page 2 19 Top case page 2 21 On the rear of the computer remove the screw at the far left end nearest the mini PCI panel Detach the cables from mini PCI card and motherboard PCA display interface Plug in module page 2 5 Hard disk drive page 2 7 Power button panel page 2 11 Keyboard page 2 13 He...

Page 55: ...ule page 2 5 Hard disk drive page 2 7 Power button panel page 2 11 Keyboard page 2 13 Heatsink page 2 15 Display assembly page 2 19 Top case page 2 21 Remove the screw from the PCA and carefully lift it off of its connector Socket PCMCIA Plug in module page 2 5 Hard disk drive page 2 7 Power button panel page 2 11 Keyboard page 2 13 Heatsink page 2 15 Display assembly page 2 19 Top case page 2 21 ...

Page 56: ......

Page 57: ...ying faulty components Troubleshooting information Checking for customer abuse page 3 3 Troubleshooting the problem page 3 3 Verifying the repair page 3 4 Suggestions for troubleshooting page 3 5 Diagnostic tools e Diagtools diagnostic program page 3 19 Power on self test page 3 23 Sycard PCCtest 450 460 PC card page 3 27 Windows Management Instrumentation Desktop Management Interface page 3 28 BI...

Page 58: ...repair follow the basic troubleshooting steps shown below Check the customer s description of the problem and any supporting information Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Check for customer abuse Figure 3 1 Basic Troubleshooting Steps ...

Page 59: ...version Software version stored in hidden file c version inf BIOS version Accessories and peripherals used Analyze the problem Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also note the functions that do work properly Separate Problems If there are multiple symptoms separate them into distinct problems Conside...

Page 60: ...otebook will normally be in a confused state and lock up when you apply power If this happens press the system off switch this resets the notebook so that you can restart it in a known state Verifying the Repair Before returning the repaired unit to the customer verify the repair by running the following tests e Diagtools Basic Diagnostic Test Run the basic test of the e Diagtools diagnostic progr...

Page 61: ...menu Describes Audio Tests System Misc menus Serial Tests Misc menu Describes Configures Parallel Tests Misc menu Describes Configures LAN Tests Misc menu Describes Configures Modem Tests User menu Configures Wireless Configures Infrared Describes Configures PS 2 port Tests KBD Misc menus Configures USB Tests USB menu Describes Configures Docking port Tests System menu using docks PCMCIA Tests Mis...

Page 62: ... module and try again If power status light does not turn on reprogram BIOS replace top case replace motherboard If power status light turns on but display remains off try external monitor If monitor shows successful boot replace display assembly If monitor shows activity but BIOS does not complete replace display assembly If monitor is blank replace display interface PCA replace display assembly ...

Page 63: ...p then follow removal procedure with owner and record appropriate data see page 5 1 User must call Technical Support and provide proof of ownership Password removal is restricted to certain sites See page 5 1 Power No power Make sure charged battery is installed or AC adapter connected Try another battery or AC adapter if available AC adapter Battery Motherboard Turns off immediately after turning...

Page 64: ... CPU and power usage Users can get Intel Power Monitor from www intel com and monitor CPU load When playing DVD movies on battery power use Power Options in Control Panel to select Portable Laptop power scheme When using applications with automatic save feature such as MS Word extend save time or disable to reduce hard disk access and power usage PCMCIA card use can affect battery life Some PCMCIA...

Page 65: ...nate mode If problem appears after installing new software including drivers uninstall that software Contact software vendor for additional support Notebook resumes slowly from Standby mode Notebook can take a minute or longer to resume if network card is installed Blinking cursor appears while system is loading and checking hardware and network connections When hardware is reinitialized Windows d...

Page 66: ...ly Check display cable connection See quality statement on page 5 2 Punctured display Declared to be caused by customer abuse Vertical crack near center of display Usually caused by closing display with pencil sized object on keyboard Declared to be caused by customer abuse Scratched display glass Declared to be caused by customer abuse Local area of dark or light discoloration visible when displa...

Page 67: ... unavailable for other uses and not included in hard disk capacity reported by Windows Floppy drive General problems Make sure floppy drive module is installed and connected correctly Try alternate connection with or without floppy cable Use BIOS Setup to make sure FDD controller is enabled Floppy drive module or contacts External floppy drive cable Motherboard Floppy drive does not work as 3 mode...

Page 68: ...essage Make sure disk is clean undamaged and inserted correctly Clean with soft cloth or replace as needed Wait 5 to 10 seconds after closing tray before pressing Play Restart notebook Make sure CD DVD drive module is installed properly CD DVD drive module Motherboard All DVD play is erratic Some DVDs include software called PC Friendly This software can cause errors or erratic play If needed unin...

Page 69: ...ad General problems Reset notebook see page 1 8 Check settings in Control Panel Make sure touch pad is enabled in Mouse Properties By default touch pad is disabled if external PS 2 mouse is connected Use BIOS Setup to check settings Avoid touching touch pad while booting or resuming Top case Motherboard Special touch pad features not working Check Mouse Properties in Control Panel Top case Motherb...

Page 70: ...CA Serial Parallel USB General problems Check connections Restart notebook Use troubleshooters in Windows Help Check settings in Control Panel Check settings in BIOS Setup Check port settings in Device Manager Test ports with e Diagtools diagnostics For USB contact device vendor and HP Notebook web site see page vi for latest USB drivers For USB if the device is powered by the USB port try the oth...

Page 71: ...ke sure LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 meters 330 feet Test LAN with e Diagtools diagnostics Mini PCI panel Motherboard Infrared General problems Infrared is disabled and no drivers installed as shipped Drivers are included Make sure line between infrared ports is not blocked ports face each other squarely an...

Page 72: ... Onscreen Display is enabled in One Touch tab of Keyboard in Control Panels PCMCIA General problems Restart notebook Try card in another computer or other device If card requires an IRQ make sure one is available In Device Manager refresh device list and check for conflicts Check HP Notebook web site for installation instructions page vi When using PC card in docking system insert or remove card w...

Page 73: ...ffect performance Press Ctrl Alt Del to see if an application is not responding Restart notebook If hard disk has spun down to conserve power it can take several seconds to spin up you can hear this Use Control Panel to modify hard disk power settings Check for overheating see previous symptom If notebook s hard drive frequently runs as indicated by hard drive light on front of notebook while note...

Page 74: ...ing product I O problems Make sure AC power is connected to dock and notebook is fully inserted in dock Check notebook s power supply Check settings in BIOS Setup Try using corresponding port on notebooks while undocked Docking product Motherboard Test corresponding notebook ports while undocked Port replicator and mini dock are not repairable and must be exchanged ...

Page 75: ... 28 BIOS Setup utility page 3 29 e Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of testing User level testing using a basic hardware test Advanced testing using individual hardware tests Figure 3 2 Diagnostic Screens Basic and Advanced The tests are designed to run after the system reboots so that the notebook will be in a predictable state during the tests The ...

Page 76: ...9 Optional Run the advanced tests Press F2 to open the advanced test screen 10 Select and run the appropriate tests Note that individual tests do not appear if the hardware they test is not detected Press the following keys to run tests Enter Runs the highlighted test F5 or Space Marks unmarks the highlighted test F6 Marks unmarks all tests in the current menu F7 Marks unmarks all tests in all men...

Page 77: ...arallel port tests are more thorough if you connect a loop back connector to the port and enable the external loopback option before running the test for that port See the wiring diagrams below 14 1 25 13 6 1 9 5 Figure 3 3 Serial and Parallel Loopback Connectors These connections are not used Diodes are 1N4004 or equivalent IF 1A VF 1V 1A VR 30 400V ...

Page 78: ...hardware test will show a recommended replacement part while the advanced tests also provide more detailed error descriptions To help interpret the results of the e Diagtools tests refer to the following e Diagtools online help Replaceable Module Diagram on page 1 14 Functional Structure Description on page 1 15 This combined information should enable you to determine which of the notebook s compo...

Page 79: ...y Real Mode 1 1 1 4 03h Disable Non Maskable Interrupt NMI 1 1 2 1 04h Get CPU type 1 1 2 3 06h Initialize system hardware 1 1 2 4 07h Disable shadow and execute code from ROM 1 1 3 1 08h Initialize chipset with initial POST values 1 1 3 2 09h Set IN POST flag 1 1 3 3 0Ah Initialize CPU registers 1 1 3 4 0Bh Enable CPU cache 1 1 4 1 0Ch Initialize caches to initial POST values 1 1 4 3 0Eh Initiali...

Page 80: ...er 3 2 2 4 97h Fix up Multi Processor table 3 2 3 2 99h Check for SMART Drive optional 3 2 3 3 9Ah Shadow option ROMs 3 2 4 1 9Ch Set up Power Management 3 2 4 2 9Dh Initialize security engine optional 3 2 4 3 9Eh Enable hardware interrupts 3 2 4 4 9Fh Determine number of ATA and SCSI drives 3 3 1 1 A0h Set time of day 3 3 1 3 A2h Check key lock Beep Codes Error Code POST Description 3 3 2 1 A4h I...

Page 81: ...ksum bad Default configuration used System CMOS has been corrupted or modified incorrectly perhaps by an application that changes CMOS data In response the BIOS has installed the default Setup values Use BIOS Setup to modify these values if needed If the error persists check the CMOS battery Connect the AC adapter for at least 24 hours replace the motherboard 0260 System timer error Timer test fai...

Page 82: ...nded RAM Passed Where nnnn is the amount of RAM in kB successfully tested nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kB successfully tested nnnn kB Shadow RAM Passed Where nnnn is the amount of shadow RAM in kB successfully tested nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kB successfully tested Operating system not found Operating system cannot be ...

Page 83: ...ise PCMCIA functions For details see the Sycard Technology web site http www sycard com The PCCtest product contains these components PCCtest 450 or 460 revision 1 05 PC card PCCtest 450 460 software disk Software updates are available at the Sycard Technology web site Configuration headers PC card 16 bit and CardBus 32 bit that attach to the card You will also need a CardBus extender card such as...

Page 84: ...lling the WMI Package The WMI package is either preinstalled on the computer s hard disk or can be downloaded from http www hp com toptools the contents are the same in both cases The package must be properly installed before it can be used To install the WMI preloaded on the hard disk 1 Start Windows if it is not already running 2 Click Start Programs or All Programs HP Toptools Setup Using WMI F...

Page 85: ...p and marks the conflicting settings Note The listings in the following table are for the initial XT VT6200 BIOS release and may differ somewhat for other models Table 3 6 BIOS Setup Menus and Parameters Omnibook XT6050 Introduced with BIOS version EF M1 00 Spring 2002 Omnibook XT VT6200 Introduced with BIOS version EG M1 00 Spring 2002 Main Menu Description Default BIOS Revision Shows the current...

Page 86: ...tem Devices Menu Description Default PS 2 Pointing Devices Disables the internal pointing devices when an external PS 2 mouse is connected Auto FDD Controller Enables the floppy drive Enabled Legacy USB Support Enables BIOS support for USB mouse keyboard and floppy disk drive Enabled Internal LAN Enables the internal wired LAN Enabled Mini PCI Slot 1 Enables the PCI slot normally used for a wirele...

Page 87: ...r other removable device Enabled Power Menu Description Default Backlight Control When switching to battery power sets whether the display brightness reverts to the previous battery power brightness Auto Restore or to a very low brightness to save power Auto Dim Auto Restore Auto Suspend on Undock Sets whether the computer suspends to Standby power mode after undocking When Lid Closed Auto Turn On...

Page 88: ...t are running 2 Undock the notebook if it is docked and remove any PC cards from it 3 Connect the AC adapter to the notebook 4 Connect any cables or equipment needed to connect to the Internet 5 Click Start Programs or All Programs HP e DiagTools e DiagTools for Windows 6 Click Update select Download New and click OK Follow the instructions that appear Once the update process begins do not interru...

Page 89: ...eplaceable Parts 4 1 4 Replaceable Parts This chapter contains an exploded view of the Omnibook and the following lists of parts Omnibook replaceable parts page 4 3 Accessory replacement parts page 4 6 Part number reference page 4 7 ...

Page 90: ...4 2 Replaceable Parts HP Omnibook XT6050 XT VT6200 Figure 4 1 Exploded View ...

Page 91: ...latin uFCPGA 1822 0691 F3377 69201 15 CPU module Celeron T 1 13 GHz Tualatin uFCPGA 1822 0692 F3377 69202 15 CPU module Pentium III 933 MHz Tualatin uPGA2 1822 0400 F3257 69004 15 CPU module Pentium III 1 00 GHz Tualatin uFCPGA 1822 0395 F3257 69005 15 CPU module Pentium III 1 13 GHz Tualatin uFCPGA 1822 0392 F3257 69006 15 CPU module Pentium 4 1 4 GHz Northwood uFCPGA 1822 0778 F3398 69204 15 CPU...

Page 92: ...907 19 Keyboard German without pointing stick F4506 60910 19 Keyboard Greek with pointing stick F3257 60908 19 Keyboard Greek without pointing stick F4506 60911 19 Keyboard Hebrew with pointing stick F3257 60920 19 Keyboard Hebrew without pointing stick F4506 60921 19 Keyboard Hungarian with pointing stick F3257 60922 19 Keyboard Hungarian without pointing stick F4506 60922 19 Keyboard Iceland wit...

Page 93: ...ws W2K NT POD COA B23 02269 20 Mini PCI panels OB6100 kit F3257 60949 Panel mini PCI LAN modem see above kit 21 Module floppy disk drive F2013 60901 Yes 22 Panel power button F3257 60929 Yes 22 Panel power button F4525 60912 Yes 23 PCA display interface F4506 60929 24 PCA motherboard F4506 60931 F4506 69031 24 PCA motherboard 32 MB F4525 60905 F4525 69005 25 PCA volume F4506 60930 Screws OB6000 61...

Page 94: ...r U S ABA 2w 8120 6313 Yes Cord power UK EPSR for Hong Kong 2w 8120 8699 Yes Cover Trackpoint bag of 3 Raspberry Red 5182 5138 Yes Mini Dock C Version F1452 60903 Yes Module floppy disk drive F2013 60901 Yes Module DVD drive F2015 60903 Yes Module CD ROM drive F2017 60901 Yes Module LS 240 Super Disk drive F2022 60902 Yes Module CDRW drive F2026 60902 F2026 69002 Yes Module DVD CDRW Combo drive F2...

Page 95: ...eleron T 1 06 GHz Tualatin uFCPGA 1822 0692 F3377 69202 CPU module Celeron T 1 13 GHz Tualatin uFCPGA 1822 0778 F3398 69204 CPU module Pentium 4 1 4 GHz Northwood uFCPGA 1822 0779 F3398 69203 CPU module Pentium 4 1 5 GHz Northwood uFCPGA 1822 0780 F3398 69202 CPU module Pentium 4 1 6 GHz Northwood uFCPGA 1822 0781 F3398 69201 CPU module Pentium 4 1 7 GHz Northwood uFCPGA 1822 0819 F3398 69205 CPU ...

Page 96: ...th pointing stick F3257 60910 Keyboard Italian with pointing stick F3257 60911 Keyboard Japanese with pointing stick F3257 60912 Keyboard Norwegian with pointing stick F3257 60913 Keyboard Portuguese with pointing stick F3257 60914 Keyboard Spanish with pointing stick F3257 60915 Keyboard Swedish Finnish with pointing stick F3257 60916 Keyboard Swiss with pointing stick F3257 60917 Keyboard Turkis...

Page 97: ...inese Hong Kong F4506 12019 Recovery CD W2K Simplified Chinese F4506 12020 Recovery CD W2K Traditional Chinese Taiwan F4506 12021 Recovery CD W2K Japanese F4506 12022 Recovery CD XP Pro Japanese F4506 12023 Recovery CD W2K Czech F4506 12024 Recovery CD W2K Danish F4506 12025 Recovery CD W2K Dutch F4506 12026 Recovery CD W2K Finnish F4506 12027 Recovery CD W2K Norwegian F4506 12028 Recovery CD XP P...

Page 98: ...6 60911 Keyboard Greek without pointing stick F4506 60912 Keyboard International English without pointing stick F4506 60913 Keyboard Italian without pointing stick F4506 60914 Keyboard Norwegian without pointing stick F4506 60915 Keyboard Portuguese without pointing stick F4506 60916 Keyboard Spanish without pointing stick F4506 60917 Keyboard Swedish Finnish without pointing stick F4506 60918 Key...

Page 99: ...005 PCA motherboard 32 MB F4525 60906 Case top F4525 60907 Heatsink with fan F4525 60908 Case bottom F4525 60911 F4525 69011 Display assembly 14 in XGA plastic F4525 60912 Panel power button Yes F4525 60999 CD OB6200 Training OB6050 F4600 60901 AC Adapter Ultraslim Delta 75W s PFC Yes F4624 60906 Card mini PCI hardware modem Yes F4694 60901 SDRAM module 128 MB DDR266B Yes F4695 60901 SDRAM module ...

Page 100: ......

Page 101: ...it s actual and current owner This requires a sales receipt showing the unit serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the unit The statement can be a fax copy of the document The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the pas...

Page 102: ... in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that may call fo...

Page 103: ...nce of multiple defective dots within 15 mm Mechanical Imperfections Discoloration Polarizer bubbles dents b Any polarizer bubble discoloration or dent that is visible from at least 36 cm 14 in Definitions of imperfections a Bright or dark dot a subpixel red green or blue dot that is stuck on or off b Polarizer dent or bubble a light spot with a darker border that appears on a lighted display and ...

Page 104: ...on HP Omnibook XT6050 XT VT6200 Service Notes Service notes containing important repair information for Technology Codes EF EG will be issued as needed These notes are available online at the Partnership web site see page vi ...

Page 105: ......

Page 106: ...Part Number F4506 90026 Printed in U S A 4 02 ...

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