HP mt245 Maintenance And Service Manual Download Page 6

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6 Computer Setup (BIOS) and MultiBoot ........................................................................................................... 57

Using Computer Setup ......................................................................................................................................... 57

Determining the BIOS version ......................................................................................... 58
Downloading a BIOS update ........................................................................................... 59

Using MultiBoot ................................................................................................................................................... 59

About the boot device order ............................................................................................................. 59
Choosing MultiBoot preferences ....................................................................................................... 60

Setting a new boot order in Computer Setup ................................................................. 60
Dynamically choosing a boot device using the f9 prompt .............................................  60
Setting a MultiBoot Express prompt ..............................................................................  61
Entering MultiBoot Express preferences ........................................................................  61

Using HP Sure Start (select models only) ............................................................................................................ 61

7 Device management .................................................................................................................................... 63

8 Diagnostics and Troubleshooting .................................................................................................................. 65

Basic Troubleshooting ....................................................................................................................... 66

Summary of Contents for mt245

Page 1: ...HP mt245 Mobile Thin Client Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...uting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2015 Document Part Number 813461 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and o...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...ass storage devices 17 4 Removal and replacement procedures preliminary requirements 19 Tools required 19 Service considerations 19 Plastic parts 19 Cables and connectors 19 Drive handling 20 Grounding guidelines 20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Workstation guidelines 21 5 Removal and replacement procedures for Authorized Service Provider parts 23 Compo...

Page 6: ...gs in Computer Setup 58 Updating the BIOS 58 Determining the BIOS version 58 Downloading a BIOS update 59 Using MultiBoot 59 About the boot device order 59 Choosing MultiBoot preferences 60 Setting a new boot order in Computer Setup 60 Dynamically choosing a boot device using the f9 prompt 60 Setting a MultiBoot Express prompt 61 Entering MultiBoot Express preferences 61 Using HP Sure Start select...

Page 7: ...0 Deploying with PXE 70 10 Adding an Image Restore Tool 71 11 Specifications 73 Computer specifications 73 35 6 cm 14 0 in display specifications 74 12 Statement of Volatility 75 Non volatile memory usage 77 Questions and answers 79 13 Power cord set requirements 81 Requirements for all countries 81 Requirements for specific countries and regions 82 14 Recycling 85 Index 87 vii ...

Page 8: ...viii ...

Page 9: ...m RAM in the following configuration 4096 MB total system memory 4096 1 Primary storage Supports 16 GB solid state drive 6 35 cm 2 5 in Supports 16 GB 2242 M 2 SSD Audio visual HP Webcam Fixed no tilt activity LED USB 2 0 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled DTS Sound Dual speakers Ethernet Realtek RTL8166EH CG Integrated 10 100 1000 NIC S3 S4 S...

Page 10: ...one line in jack Microphone input jack Docking USB 3 0 docking Keyboard pointing devices Full size island style keyboard backlit DuraKeys TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Power requirements 45 W AC adapter 1 meter power cord 3 wire plug 4 cell 41 Whr Li ion battery HP Fast Charge Technology charge from 0 to 90 takes less than 90 m...

Page 11: ...photographs Some models allow you to video conference and chat online using streaming video 4 Internal microphone Records sound 5 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wire...

Page 12: ...streaming video 4 Internal microphone Records sound 5 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environ...

Page 13: ...The computer is off 2 Hard drive light Blinking white The hard drive is being accessed 3 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen...

Page 14: ...eration 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack lights Connects a network cable Green left The network is connected Amber right The network is showing activity 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 port Connects an ...

Page 15: ...on NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Top TouchPad Component Description 1 TouchPad zone Moves the pointer and selects or activates items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 R...

Page 16: ...onent Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 8 Chapter 2 External component identification ...

Page 17: ...tate press the button briefly to exit Sleep CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Select Start Control Panel System and Security Powe...

Page 18: ...cutes frequently used system functions when pressed in combination with a function key the num lk key or the esc key 3 Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed alone or in combination with the fn key 10 Chapter 2 External component identification ...

Page 19: ... the battery bay 4 Memory card reader Reads optional SD cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then press on the card until it is firmly seated To remove a card Press in on the card it until it pops out 5 Speakers 2 Produce sound Bottom 11 ...

Page 20: ...ssibly for the product number or the model number Locate these numbers before you contact support Component 1 QPC code 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countr...

Page 21: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 13 ...

Page 22: ...3506 001 8 Heat sink assembly includes replacement thermal materials 813507 001 9 RTC battery 718440 001 10 Memory module DDR3L 1600 4 GB 691740 001 11 Solid state drive 16 GB M 2 818504 001 12 Solid state drive adapter board includes cable 822347 001 13 Drive bracket 14 WLAN module Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 792610 005 Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 ...

Page 23: ...0 011 For use in Brazil 755530 202 For use in India 755530 D61 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes front and rear feet 813522 001 Screw Kit 813523 001 Miscellaneous parts 15 ...

Page 24: ...ges left and right includes insulator screws 813511 001 3a Top hinge 3b Left and right hinges 4 Display cable includes display panel cable and webcam microphone cable includes insulator screws 813503 001 5 Webcam microphone module VGA includes insulator screws 813525 001 6 Antenna includes insulator screws 813485 001 7 Display enclosure includes insulator screws 814808 001 16 Chapter 3 Illustrated...

Page 25: ...torage devices Item Component Spare part number 1 Solid state drive 16 GB M 2 818504 001 2 Solid state drive adapter board includes cable 822347 001 3 Drive mounting bracket not spared Mass storage devices 17 ...

Page 26: ...18 Chapter 3 Illustrated parts catalog ...

Page 27: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 28: ...ture determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An...

Page 29: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 30: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 31: ...ntry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 12 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 54...

Page 32: ...sconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 3 Remove the battery ...

Page 33: ...nited States 001 Latin America 161 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outl...

Page 34: ...3 Remove the 4 Phillips PM2 5 6 0 screws 2 from the rear corners of the computer 26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 35: ...ure the bottom cover to the computer 5 Start prying near the on the side of the computer 1 and work around to the back 2 and then opposite side 3 to separate the bottom cover from computer 6 Remove the bottom cover 4 Component replacement procedures 27 ...

Page 36: ... 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove the solid state drive 1 Disconnect the drive cable from the system board 1 2 Lift the drive assembly from the computer 2 3 To disassemble the s...

Page 37: ...4 Flex the bracket to remove it from the solid state drive 2 Reverse this procedure to reassemble and install the solid state drive Component replacement procedures 29 ...

Page 38: ...ging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove the solid state drive 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the drive to the computer 2 Lift the top of the drive upward 2 and the pull the drive away from the connector 3 3 If it is ne...

Page 39: ...5 Lift the SSD adapter board from the computer 3 Reverse this procedure to install the solid state drive Component replacement procedures 31 ...

Page 40: ...he computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove the WLAN module 1 ...

Page 41: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 33 ...

Page 42: ...connect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove...

Page 43: ...rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from the socket 1 and then remove ...

Page 44: ...ing the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove the USB board 1 Disconnect the USB board cable from the system board 1 2 Remove the Phillips PM2 5 3 0 screw 2 that secures the USB board to the computer 3 Lift the USB board 3 from the computer 4 Lift...

Page 45: ...rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove the speakers 1 Disconnect the touchpad cable from the system board 1 2 Disconnect the speaker cable from ...

Page 46: ... 1 and then lift up and remove the speakers from the computer 2 NOTE The speakers are not secured with screws Reverse this procedure to install the speakers 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...ed to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 To remove the power button board 1 Disconnect the power button board cable from the system board 1 2 Disconnect the power connector cab...

Page 48: ... to the computer 1 and then remove the power button board and cable from the computer 2 Reverse this procedure to install the power button board and cable 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...ware requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disco...

Page 50: ...om the system board 2 Be sure thermal paste is applied on the heat sink 1 and the processor 2 Reverse this procedure to install the heat sink 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ... left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplu...

Page 52: ...attery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 6 Remove the hard drive see Solid state drive 2 5 inch on page 28 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 32 Memory module see Memory module on page 34 M 2...

Page 53: ... their remaining routing paths 6 Position the computer upright and then disconnect the following cables from the system board 1 Keyboard cable 2 Power connector cable 3 Power button board cable 4 Speaker cable 5 Touchpad button board cable 6 USB board cable Component replacement procedures 45 ...

Page 54: ... screws 1 that secure the system board to the computer 8 Lift the system board out of the computer 2 Reverse this procedure to install the system board 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...m the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 6 Remove the system board see System board on page 44 To remove the TouchPad button board 1 Disconnect the cable from the system board 1 2 Remove the three Phillips PM2 5 3 5 screw...

Page 56: ...am microphone module VGA includes insulator screws 813525 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging ...

Page 57: ...e display bezel a Remove the two screw covers 1 and two Phillips PM2 5 3 5 screws 2 that secure the display bezel to the enclosure b Flex the inside of the bottom edge 1 the left and right edges 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 49 ...

Page 58: ... that secures the webcam microphone module to the display and then remove the module 1 enough to disconnect the cable c Disconnect the cable 2 from the module 3 To remove the display panel a Remove the four Phillips PM2 0 2 4 screws that secure the display panel to the enclosure 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...panel c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 4 To remove the display hinges a Remove the two Phillips PM2 0 3 0 screws 1 that secure the top hinge to the display enclosure Component replacement procedures 51 ...

Page 60: ... 2 at the bottom of the hinges that secure the left and right hinges to the display enclosure e Remove the two Phillips PM2 0 3 0 screws 3 in the middle of the hinges that secure the left and right hinges to the display enclosure f Remove the left and right display hinges 4 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... the display enclosure 1 and then remove the cable from the display enclosure 2 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Use the following image to determine proper cable routing in the display 1 Display webcam cable 2 Antenna cable Com...

Page 62: ...Reverse this procedure to reassemble and install the display assembly 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 25 6 Remove the display see Display assembly on page 48 To remove the power connector cable 1 Disconnect the cable from the system board 1 2 Lift the tape that secures the connector to the computer...

Page 64: ...56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...r Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To select a menu or a menu item use the tab k...

Page 66: ...hen the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing ...

Page 67: ... drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no inst...

Page 68: ... set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 To move t...

Page 69: ...Boot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a b...

Page 70: ...62 Chapter 6 Computer Setup BIOS and MultiBoot ...

Page 71: ...ment tool used to manage the full life cycle of HP products to include Discover Asset Management Deployment and Configuration For more information on HP Device Manager please visit www hp com go hpdm If you wish to manage the HP mt245 Mobile Thin Client with other management tools such as Microsoft SCCM or LANDesk go to www hp com go clientmanagement for more information 63 ...

Page 72: ...64 Chapter 7 Device management ...

Page 73: ... and amber indicates a 100MB speed connection IDE LED is Off When the unit is powered on and the flash activity light is off then there is no access to the system flash IDE LED blinks white Indicates the system is accessing the internal IDE flash Wake on LAN Wake on LAN WOL allows a computer to be turned on or resumed from sleep or hibernation state by a network message You can enable or disable W...

Page 74: ... may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown The following table lists the tests that are performed on the unit Test Description Boot Block Checksum Tests boot block code for proper checksum value DRAM Simple write read pattern test of the first 640k of memory Serial Port Tests the serial port using simple port verification test to d...

Page 75: ...etwork signal is detected then the cable is good 3 Verify the power supply is good by replacing the power cable to the unit with a known working power supply cable and testing it 4 If network LED s still do not light and you know the power supply is good then re image the unit 5 If network LED s still do not light run the IP configuration procedure 6 If network LED s still do not light have the un...

Page 76: ...68 Chapter 8 Diagnostics and Troubleshooting ...

Page 77: ...nal computer Create a bootable flash image on a USB flash device Unbundle the image to a directory for use in a custom deployment scenario or PXE image Download and run the Package for the Web deliverable an exe file that contains the original factory image for the computer The HP Thin Client Imaging Tool CRStart exe runs automatically Choose the USB deployment option During the restore process th...

Page 78: ...puter 6 When prompted Do you want to continue Y N click Y to begin the image restore process on the computer Unpacking the Image and Tools for Deployment Click Deployment The components that comprise the recovery image DSKIMG BIN are unbundled When this process is complete the four most important files include IBRPE EXE the image restoration utility FLASH IBR the OS image the ReadMe TXT file and b...

Page 79: ...ob that you will use to deploy the original computer image 5 Click the name of the new job 6 Near the upper right side of the screen click Add 7 Select Run Script from the menu 8 Type full path images ibr exe y images flash xx hd0 9 Under In which OS would you like to run this script Click DOS 10 Click Finish 11 You can now drag and drop the job onto the appropriate machine s or schedule it to run...

Page 80: ...72 Chapter 10 Adding an Image Restore Tool ...

Page 81: ...ature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this r...

Page 82: ...ons Metric U S Dimensions Height 17 6 cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Brightness 220 nits Resolution 1366 768 Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3 6 mm 74 Chapter 11 Specifications ...

Page 83: ... a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership ...

Page 84: ...of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process...

Page 85: ...ence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Data cannot be written to this memory when the module is installed in a PC The specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration da...

Page 86: ...n data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that can be run from Windows...

Page 87: ...lable to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Y...

Page 88: ...80 Chapter 12 Statement of Volatility ...

Page 89: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 90: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 91: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 92: ...84 Chapter 13 Power cord set requirements ...

Page 93: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 85 ...

Page 94: ...86 Chapter 14 Recycling ...

Page 95: ...ling enabling Wake on LAN WOL 65 display assembly illustrated 14 removing 48 spare part numbers 14 display assembly subcomponents illustrated 16 removing 48 display bezel illustrated 16 removing 49 display cable illustrated 16 removing 51 display enclosure illustrated 16 removing 53 display panel illustrated 16 48 product description 1 removing 50 51 display specifications 74 docking product descr...

Page 96: ...uirements for specific countries and regions 82 set requirements 81 power lights 5 power requirements 2 power on diagnostic tests 66 power on sequence 66 primary storage product description 1 processor product description 1 product description audio 1 chipset 1 display panel 1 docking 2 Ethernet 1 external media cards 1 graphics 1 internal card 1 keyboard 2 memory module 1 operating system 2 point...

Page 97: ... the computer 12 troubleshooting 66 U USB 3 0 port 6 USB board removing 36 spare part number 14 USB legacy support 57 USB ports identifying 5 6 V vents identifying 6 W Wake on LAN WOL 65 webcam 3 4 webcam identifying 3 4 webcam microphone cable illustrated 16 removing 50 51 webcam microphone module illustrated 16 removing 50 Windows button identifying 10 wireless antenna illustrated 16 wireless an...

Page 98: ...90 Index ...

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