HP Laptop User Manual Download Page 100

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88 Chapter 10 Maintenance

ENWW

Summary of Contents for Laptop

Page 2: ...t notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guid...

Page 3: ...r hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safe...

Page 4: ...iv Safety warning notice ENWW ...

Page 5: ...Celeron N28xx N29xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings ENWW v ...

Page 6: ...vi Processor configuration setting select models only ENWW ...

Page 7: ... network 21 Using the wireless controls 21 Using the wireless button 21 Using operating system controls 22 Using a WLAN 22 Using an Internet service provider 22 Setting up a WLAN 23 Configuring a wireless router 23 Protecting your WLAN 23 Connecting to a WLAN 24 Using HP Mobile Broadband select models only 24 Using HP Mobile Connect select models only 25 Inserting and removing a SIM select models ...

Page 8: ...ipe 34 Left edge swipe 35 Top edge swipe 35 Using the keyboard 36 Using Windows shortcut keys 36 Identifying the hot keys 36 Using keypads 38 Using the embedded numeric keypad 38 Turning the embedded numeric keypad on and off 39 Switching key functions on the embedded numeric keypad 39 Using an optional external numeric keypad 39 5 Multimedia 41 Audio 41 Connecting speakers 41 Adjusting the volume...

Page 9: ...n wakeup 51 Using battery power 52 Finding additional battery information 52 Using Battery Check 53 Displaying the remaining battery charge 53 Maximizing battery discharge time 53 Managing low battery levels 53 Identifying low battery levels 53 Resolving a low battery level 54 Inserting or removing the battery 54 Inserting a battery 54 Removing a battery 55 Conserving battery power 56 Storing a us...

Page 10: ...s only 71 Identifying HP 3D DriveGuard status 71 9 Security 73 Protecting the computer 73 Using passwords 74 Setting passwords in Windows 74 Setting passwords in Computer Setup 75 Managing a BIOS administrator password 75 Entering a BIOS administrator password 76 Managing a Computer Setup DriveLock password 76 Setting a DriveLock password 77 Entering a DriveLock password 78 Changing a DriveLock pa...

Page 11: ...91 Using Windows Refresh or Windows Reset 92 Using HP Software Setup 92 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 93 Using Computer Setup 93 Starting Computer Setup 93 Navigating and selecting in Computer Setup 93 Restoring factory settings in Computer Setup 94 Updating the BIOS 95 Determining the BIOS version 95 Downloading a BIOS update 95 Using MultiBoot 97 About the ...

Page 12: ...o start up 109 The computer screen is blank 110 Software is functioning abnormally 110 The computer is on but not responding 110 The computer is unusually warm 110 An external device is not working 111 The wireless network connection is not working 111 A disc does not play 111 A movie is not visible on an external display 112 The process of burning a disc does not begin or it stops before completi...

Page 13: ...software is preinstalled on the computer For more information see Using antivirus software on page 80 Get to know your computer Learn about your computer features See Getting to know your computer on page 5 and Navigating using the keyboard touch gestures and pointing devices on page 29 for additional information Find installed software Access a list of the software preinstalled on the computer Fr...

Page 14: ... to http welcome hp com country us en wwcontact_us html Online chat with an HP technician Support telephone numbers HP service center locations HP website To access the latest user guide go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructions Support information Ordering parts and finding additional help Accessories available for th...

Page 15: ...is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a print...

Page 16: ...4 Chapter 1 Welcome ENWW ...

Page 17: ...re putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio ...

Page 18: ...pport optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer spe...

Page 19: ... manage share or access information 5 RJ 45 network jack lights Connects a network cable Green left The network is connected Amber right Activity is occurring on the network 6 Docking connector Connects an optional docking device 7 Power connector Connects an AC adapter ENWW Right 7 ...

Page 20: ...r projector 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the com...

Page 21: ... routine operation 3 External monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports c...

Page 22: ... using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal trans...

Page 23: ...uchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only on page 34 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Function...

Page 24: ... uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 50 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 TouchPad light On The TouchPad is off Off The TouchP...

Page 25: ...wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 7 Mute light Amber Computer sound is off Off Computer sound is on ENWW Top 13 ...

Page 26: ...ed information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states...

Page 27: ...the wireless feature on or off but does not establish a wireless connection 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon ENWW Top 15 ...

Page 28: ...rn you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Displays options for a selected obje...

Page 29: ...ponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant from the St...

Page 30: ...tically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 18 Chapter 2 Getting to know your computer ENWW ...

Page 31: ... Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 50 3 AC adapter Battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blinking amber A battery that is the only...

Page 32: ...20 Chapter 2 Getting to know your computer ENWW ...

Page 33: ... throughout large geographic areas effectively providing coverage across entire states regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within...

Page 34: ...rs and accessories that are linked by a wireless router or a wireless access point NOTE The terms wireless router and wireless access point are often used interchangeably A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions A home or small office WLAN ...

Page 35: ...ially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in p...

Page 36: ...n or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE Th...

Page 37: ...nformation about inserting and removing the SIM see Inserting and removing a SIM select models only on page 25 in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your computer Using HP Mobile Connect select models only HP Mobile Connect is a prepaid mobile broadband ser...

Page 38: ... SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless commun...

Page 39: ...g a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug t...

Page 40: ...28 Chapter 3 Connecting to a network ENWW ...

Page 41: ...gation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks ENWW 29 ...

Page 42: ...rt screen type mouse click Settings and then select Mouse Using the pointing stick Press the pointing stick in the direction you want to move the pointer on the screen Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simp...

Page 43: ...ad off and on quickly double tap the TouchPad on off button Tapping To make an on screen selection use the Tap function on the TouchPad Tap one finger on the TouchPad zone to make a selection Double tap an item to open it ENWW Using pointing devices 31 ...

Page 44: ... right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together 32 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW ...

Page 45: ...bject Rotating select models only Rotating allows you to turn items such as photos Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotating is intended for specific apps where you can manipulate an object or image ...

Page 46: ...e swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to reveal the charms 34 Chapter 4 Navigating using the keyboard touch gestures...

Page 47: ...witch between recently opened apps Swipe from the left edge of the TouchPad to switch between apps Top edge swipe The top edge swipe displays app command options that allow you to customize apps IMPORTANT When an app is open the top edge gesture varies depending on the app Gently swipe your finger from the top edge to reveal the app command options ENWW Using pointing devices 35 ...

Page 48: ...ides shortcuts so that you can perform actions quickly Press the Windows key alone or in combination with a specific key to perform a designated action Identifying the hot keys A hot key is a combination of the fn key 2 and either the esc key 1 or one of the function keys 3 To use a hot key Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combinatio...

Page 49: ...formation on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer fn f6 Decreases speaker volume fn f7 Increases speaker volume fn f8 Mutes the microphone fn f9 Decreases the screen brightness level fn f10 Increases the screen brightness level fn f11 On select models turns the keyboar...

Page 50: ...ion while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num lock key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The key...

Page 51: ...dard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example When num lock is on most keypad keys type numbers When num lo...

Page 52: ...40 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW ...

Page 53: ...out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following Volume buttons Volume hot keys specific keys pressed in combination with the fn key Volume keys W...

Page 54: ...ons on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording...

Page 55: ... Capturing and sharing video Streaming video with instant message software Taking still photos ENWW Webcam select models only 43 ...

Page 56: ...ce and your computer 1 Open the item you want to share 2 Touch the two NFC antennas together You may hear a sound when the antennas have recognized each other NOTE The NFC antenna on your computer is located under the TouchPad To find where the other device NFC antenna is located refer to your device instructions 3 You may see a message on your device asking you to initiate the transfer and a mess...

Page 57: ...ort on the computer as shown 2 Press fn f4 to alternate the screen image between 4 display states PC Screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and the external device Extend View the screen image extended across both the computer and the external device Second screen only View the screen image on the external device o...

Page 58: ...puter 2 Connect the other end of the cable to the digital display device 3 Press fn f4 to alternate the computer screen image between 4 display states PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and the external device Extend View the screen image extended across both the computer and the external device Second scree...

Page 59: ...f you don t see one of your connected displays be sure that each device is connected to the correct port on the hub NOTE Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which spans your computer screen across all enabled displays Connect displays to computers with Intel graphics with an optional hub NOTE With an Intel graphics control...

Page 60: ...ay choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which extends the screen image across all enabled displays NOTE If this dialog box does not appear be sure that each external device is connected to the correct port on the hub For more information from the Start screen type screen resolution or press fn f4 and then follow the on screen instructions D...

Page 61: ...can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of t...

Page 62: ...e Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state when running on battery power or on external power or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work NOTE Rapid Start...

Page 63: ...d the current power plan on the Windows desktop point over the power meter icon To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a messa...

Page 64: ...ttery power if the AC adapter is disconnected on the computer or an AC power loss occurs NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life Finding additional battery information HP Support Assistant provides the tools and information about the battery To access ba...

Page 65: ...or maximizing battery discharge time Lower the brightness on the display Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery Store the user replaceable battery in a cool dry location Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system respo...

Page 66: ...nsion device Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2...

Page 67: ... the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Remove the service door See Removing or replacing the service door on page 66 3 Slide the battery release latch 1 to release the ...

Page 68: ...se screen brightness Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery select models only CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separa...

Page 69: ...ry Using external AC power WARNING Do not charge the computer battery while you are onboard aircraft WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC...

Page 70: ...pply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obt...

Page 71: ...rs Inserting a memory card CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be display...

Page 72: ...this chapter to mean both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tampering Industry standard smart cards are used with the smart card reader select models only ...

Page 73: ...vice such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1...

Page 74: ...k of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optional e...

Page 75: ...it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types 1 44 megabyte di...

Page 76: ...64 Chapter 7 External cards and devices ENWW ...

Page 77: ...te turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with ...

Page 78: ...st temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT 1 From the Start screen type Intel and then select Intel Rapid Storage Technology 2 Click the Acceleration link and then click the Disable Acceleration link 3 Wait for the Acceleration Mode to complete 4 Click the Reset to Available link IMPORTANT You must temporarily disable SRT when changing RAID modes ...

Page 79: ...ule slot hard drive regulatory label and other components 1 Tilt down the service door to align the front edge of the service door near the front edge of the computer 1 2 Insert the alignment tabs 2 on the rear edge of the service door with the notches on the computer 3 Slide the service door toward the battery bay until the service door snaps into place ENWW Using hard drives 67 ...

Page 80: ...mputer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer 2...

Page 81: ...rive bay Installing a hard drive NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay at an angle 1 2 Pull the plastic tab 2 toward the edge of the computer to engage the hard drive with the connector ENWW Using hard drives 69 ...

Page 82: ...at the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access...

Page 83: ...g the drive and halting data requests under either of the following conditions You drop the computer You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation NOTE Because solid state drives SSDs lack moving parts HP 3D DriveGuard is unnecessary NOTE A ha...

Page 84: ...72 Chapter 8 Drives ENWW ...

Page 85: ... HP Client Security in combination with a password smart card contactless card registered fingerprints or other authentication credential Unauthorized access to Computer Setup f10 BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optica...

Page 86: ...lso use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords When creating passwords follow requirements set by the program Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website Use HP Client Security s Password Manager to store your user names and...

Page 87: ...f these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow...

Page 88: ...ord again leave the field empty and then press enter 8 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrato...

Page 89: ...ing a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security Hard Drive Tools DriveLock and then press enter 4 Click Set DriveLock Passwor...

Page 90: ...then press enter 5 Use a pointing device or the arrow keys select Set DriveLock Password and then press enter 6 Use the arrow keys to select an internal hard drive and then press enter 7 Use a pointing device or the arrow keys to select Change Password 8 When prompted type your current password and then press enter 9 When prompted type a new password and then press enter 10 When prompted type the ...

Page 91: ...andom user and DriveLock master password will be used to unlock the drive NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 92: ...hey have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer For more information about computer viruses access HP Support Assistant To access HP Support Assistant from the Sta...

Page 93: ...ent Security HP Client Security software is preinstalled on computer models This software can be accessed through the HP Client Security tile on the Start screen the HP Client Security icon in the notification area at the far right of the taskbar or Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more ...

Page 94: ...orted websites and applications Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer Near the bottom of the TouchPad On the right side of the keyboard On the upper right side of the display On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically...

Page 95: ...rged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Th...

Page 96: ...odule To protect a memory module after removal place it in an electrostatic safe container 6 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the s...

Page 97: ...he battery see Inserting a battery on page 54 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands Alcohol free glass cleaning fluid Water with mild soap solution...

Page 98: ...l in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe NOTE When cleaning the co...

Page 99: ...e containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use...

Page 100: ...88 Chapter 10 Maintenance ENWW ...

Page 101: ...s such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your...

Page 102: ... Explorer or From the Start screen type pc and then select This PC NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 91 3 If the...

Page 103: ...uded with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently re...

Page 104: ...r computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen dire...

Page 105: ... or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in C...

Page 106: ... Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while ...

Page 107: ...IOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from th...

Page 108: ...orer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on t...

Page 109: ...er turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the B...

Page 110: ...t Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot ...

Page 111: ...tart HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 99 b Hard drive c BIOS 2 When the diagnostic to...

Page 112: ... Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customiz...

Page 113: ... For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English Find support telephone numbers Locate an HP service center ENWW Contacting support 101 ...

Page 114: ...mber 3 Warranty period Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is automatica...

Page 115: ...14 Specifications Input power Operating environment ENWW 103 ...

Page 116: ...urce it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V...

Page 117: ...C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft ENWW Operating environment 105 ...

Page 118: ...106 Chapter 14 Specifications ENWW ...

Page 119: ...and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are s...

Page 120: ... requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 108 Appendix A Traveling with the computer ENWW ...

Page 121: ...age it is available in English Find HP support worldwide telephone numbers Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up If the computer is plugged i...

Page 122: ...is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs CAUTION Emergency shutdown procedures result in the loss of unsaved information Press and hold the power button for at least 5 seconds Disconnect the computer from external power and remove the ba...

Page 123: ... obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play Save your work and close all o...

Page 124: ...lank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display NOTE When using both displays the DVD image will not appear on any display designated as the secondary display The process of burning a disc does not begin or it stops before completion Be sure that all other programs are closed Turn off Sleep mode Be sure that you are using the right...

Page 125: ...nstallation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching a...

Page 126: ...114 Appendix C Electrostatic discharge ENWW ...

Page 127: ...your computer 85 checking audio functions 42 cleaning your computer 85 components bottom 17 display 10 front 19 left side 8 right side 5 top 11 Computer Setup BIOS administrator password 75 DriveLock password 76 navigating and selecting 93 restoring factory settings 94 computer traveling 56 107 connecting to a WLAN 24 connector power 6 7 conservation power 56 corporate WLAN connection 24 critical ...

Page 128: ...board backlight 37 keyboard hot keys identifying 36 keypad 16 identifying 38 keypad external num lock 39 using 39 keys esc 16 fn 16 function 16 num lk 16 volume 41 Windows applications 16 Windows key 16 L labels Bluetooth 102 Microsoft Certificate of Authenticity 102 regulatory 102 serial number 102 wireless certification 102 WLAN 102 latches service door release 17 legacy support USB 93 lights AC...

Page 129: ... shutdown 49 SIM inserting 25 SIM slot identifying 18 Sleep exiting 50 initiating 50 slots security cable 8 9 SIM 18 smart card defined 60 inserting 61 removing 61 smart card reader identifying 8 9 SoftPaqs downloading 87 software antivirus 80 critical updates 81 Disk Cleanup 71 Disk Defragmenter 70 firewall 80 sMedio 44 speakers identifying 14 storing a battery 56 switch power 49 T temperature 56...

Page 130: ...ontrols button 21 operating system 21 wireless light 13 19 21 wireless network WLAN connecting 24 corporate WLAN connection 24 equipment needed 23 functional range 24 public WLAN connection 24 security 23 using 22 WLAN antennas identifying 10 WLAN device 22 102 WLAN label 102 writable media 50 WWAN antennas identifying 10 WWAN device 21 24 118 Index ENWW ...

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