HP HPE ProLiant DL365 Gen10 Plus Server Maintenance And Service Manual Download Page 94

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Removing and replacing the serial port

Procedure

1. Power down the server.

2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Do one of the following:

a. Extend the server from the rack .

b. Remove the server from the rack .

4. Remove the access panel.

5. Remove all riser cages.

6. Remove the switch and then disconnect the cable.

Removing and replacing the serial port

Summary of Contents for HPE ProLiant DL365 Gen10 Plus Server

Page 1: ...HPE ProLiant DL365 Gen10 Plus Server Maintenance and Service Guide Part Number 30 11CA689F 003 Published October 2021 Edition 3 ...

Page 2: ...ial computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterpris...

Page 3: ...Network adapter spare parts 1 2 6 1 Ethernet adapter spare parts 1 2 6 2 Fibre channel host bus adapter spare parts 1 2 6 3 Converged network adapter spare parts 1 2 6 4 OCP 3 0 adapter spare parts 1 2 6 5 InfiniBand adapter spare parts 1 2 7 System board spare parts 1 2 7 1 System battery spare part 1 3 Server options 1 3 1 Fan spare parts 1 3 2 Power supply spare parts 1 3 3 Battery and capacito...

Page 4: ... a 940QSFP56 x16 adapter and auxiliary card 3 20 Removing and replacing a primary riser card 3 21 Removing and replacing the serial port 3 22 Removing and replacing the chassis intrusion detection switch 3 23 Removing and replacing a GPU in the primary riser 3 24 Removing and replacing a GPU in the secondary riser 3 25 Removing and replacing a storage controller 3 26 Removing and replacing a DIMM ...

Page 5: ...5 4 DIMM slot locations 6 5 5 Processor and socket components 6 6 Device numbers 6 7 Drives 6 7 1 HPE Basic Drive LED definitions 6 8 DSC 25 2 port SFP28 card ports and LEDs 6 9 Fan bay numbering 7 Cabling 7 1 Cabling overview 7 2 SFF cables 7 3 Cable routing HPE Smart Array MR416i a controller 8 Specifications 8 1 Environmental specifications 8 2 Server specifications 8 3 Power supply specificati...

Page 6: ...alculations 9 Websites 10 Support and other resources 10 1 Accessing Hewlett Packard Enterprise Support 10 2 Accessing updates 10 3 Remote support 10 4 Warranty information 10 5 Regulatory information 10 6 Documentation feedback ...

Page 7: ...Illustrated parts catalog Illustrated parts catalog 7 ...

Page 8: ...information see the Hewlett Packard Enterprise PartSurfer website Item Description 1 Access panel spare parts 2 PCIe riser cage spare parts 3 PCIe riser blank spare parts 4 Server ear spare parts 5 Rack mounting hardware spare part 6 DIMM guard spare part 7 Cable management arm spare parts Item not shown 1 1 1 1 1 Mechanical components 8 ...

Page 9: ...Access panel spare part Customer self repair Mandatory Description Spare part number Access panel P42617 001 Access panel spare part 9 ...

Page 10: ...er self repair Optional Description Spare part number RISER Tertiary x16FH P31223 001 RISER x16LP P31222 001 RISER PCIe x16 x8 M 2 P28340 001 For primary riser board spares see PCI riser board spare parts PCIe riser cage spare part 10 ...

Page 11: ...PCIe riser blank spare parts Customer self repair Mandatory Description Spare part number PCIe riser blank slotted 875537 001 PCIe riser blank spare parts 11 ...

Page 12: ...Server ear spare parts Customer self repair Mandatory Table Description Spare part number SFF left ear P38894 001 Right ear P38895 001 Server ear spare parts 12 ...

Page 13: ...Rack mounting hardware spare parts Customer self repair Mandatory Description Spare part number 1U Easy Install SFF P38898 001 Rack mounting hardware spare parts 13 ...

Page 14: ...DIMM guard spare part Customer self repair Mandatory Description Spare part number 2U DIMM guard left right P24307 001 DIMM guard spare part 14 ...

Page 15: ...Cable management arm spare parts Customer self repair Mandatory Description Spare part number 1U Cable Management Arm P38900 001 Cable management arm spare parts 15 ...

Page 16: ...rent supported parts information see the Hewlett Packard Enterprise PartSurfer website Item Description 1 DIMM spare parts 2 Processor spare parts 3 Heatsink spare parts 4 Smart array controller spare parts 5 PCIe riser board spare parts 6 Network adapter spare parts 7 System board spare part System components 16 ...

Page 17: ...99 001 16 GB dual rank x4 PC4 3200AA R P20500 001 16 GB single rank x8 PC4 3200AA R P20501 001 32 GB single rank x4 PC4 3200AA R P39381 001 32 GB dual rank x8 PC4 3200AA R P20502 001 32 GB dual rank x4 PC4 3200AA R P20503 001 64 GB quad rank x4 PC4 3200AA R P20504 001 128 GB quad rank x4 PC4 3200AA L P20505 001 DIMM spare parts 17 ...

Page 18: ...Processor spare parts Processor spare parts 18 ...

Page 19: ...GHz AMD EPYC 7262 processor 8C 155 W P17341 001 3 00 GHz AMD EPYC 7302 processor 16C 155 W P17339 001 2 35 GHz AMD EPYC 7452 processor 32C 155 W P17338 001 2 50 GHz AMD EPYC 7502 processor 32C 180 W P17334 001 2 00 GHz AMD EPYC 7702 processor 64C 200 W P17332 001 AMD EPYC 7xx2 processor spare parts 19 ...

Page 20: ...rocessor P39055 001 2 75 GHz AMD EPYC 7443 processor P39057 001 2 75 GHz AMD EPYC 7453 processor P39056 001 3 20 GHz AMD EPYC 74F3 processor P39065 001 2 50 GHz AMD EPYC 7513 processor P39058 001 2 70 GHz AMD EPYC 7543 processor P39059 001 3 20 GHz AMD EPYC 75F3 processor P39066 001 2 20 GHz AMD EPYC 7643 processor P39489 001 2 00 GHz AMD EPYC 7663 processor P39060 001 2 00 GHz AMD EPYC 7713 proce...

Page 21: ...Heatsink spare parts Customer self repair Optional Description Spare part number Standard heatsink 1U P00248 001 High performance heatsink 1U P24556 001 Heatsink spare parts 21 ...

Page 22: ...P408i p SR Gen10 Controller 836269 001 HPE Smart Array P408e p SR Gen10 Controller 836270 001 HPE Smart Array P816i a SR Gen10 Controller 836261 001 HPE Smart Array MR416i p Gen10 Plus Controller P17303 001 HPE Smart Array MR416i a Gen10 Plus Controller P28335 001 HPE Smart Array SR416i a Gen10 Plus Controller P13928 001 HPE Smart Array SR932i p Gen10 Plus Controller P18875 001 HPE Smart Array MR2...

Page 23: ...e parts Customer self repair Optional Description Spare part number Primary PCIe riser P31228 001 x16 x8 M 2 riser P28340 001 Secondary riser x16 LP P31222 001 x16FH tertiary riser P31223 001 PCI riser board spare parts 23 ...

Page 24: ...Network adapter spare parts Network adapter spare parts 24 ...

Page 25: ...port SFP QL41134 adapter P13346 001 HPE Ethernet 10Gb 2 port BaseT QL41132 adapter P11688 001 HPE Ethernet 10 25Gb 2 port SFP28 QL41232 adapter P23451 001 HPE Ethernet 10Gb 2 port SFP MCX4121A XCHT adapter P22202 001 HPE Ethernet 10 25Gb 2 port SFP28 MCX512F adapter P16004 001 HPE Ethernet 10 25Gb 2 port SFP28 X2522 PLUS adapter P22204 001 HPE Ethernet 100G QSFP28 MCX516A adapter P22203 001 Ethern...

Page 26: ... HBA 868140 001 HPE SN1600Q 32Gb 2p FC HBA 868141 001 HPE SN1600E 32Gb 1p FC HBA 869999 001 HPE SN1600E 32Gb 2p FC HBA 870000 001 HPE SN1200E 16Gb 1p FC HBA 870001 001 HPE SN1200E 16Gb 2p FC HBA 870002 001 HPE SN1100Q 16Gb 1p FC HBA 863010 001 HPE SN1100Q 16Gb 2p FC HBA 853011 001 Fibre channel host bus adapter spare parts 26 ...

Page 27: ...er HPE CN1100R 2P Converged Network Adapter 706801 001 HPE StoreFabric CN1100R T 10Gb Converged Network Adapter 872605 001 HPE StoreFabric CN1200E 10Gb Converged Network Adapter 767078 001 HPE StoreFabric CN1200E T 10Gb Converged Network Adapter 827607 001 Converged network adapter spare parts 27 ...

Page 28: ...apter spare parts Customer self repair Optional Description Spare part number 1GbE 4 port BaseT I350 T4 OCP 3 0 adapter P14487 001 10GbE 2 port BT BCM 57416 OCP3 adapter P13640 001 OCP 3 0 adapter spare parts 28 ...

Page 29: ... Spare part number HPE InfiniBand HDR100 Ethernet 1 port 940QSFP56 x16 Adapter P08356 001 HPE InfiniBand HDR100 Ethernet 100Gb 2 port 940QSFP56 x16 Adapter P08355 001 HPE InfiniBand HDR Ethernet 200Gb 1 port 940QSFP56 x16 Adapter P08354 001 InfiniBand adapter spare parts 29 ...

Page 30: ...System board spare parts Customer self repair Optional Description Spare part number System board with sub pan P40453 001 System board spare parts 30 ...

Page 31: ...System battery spare part Customer self repair Mandatory Description Spare part number System battery 319603 001 System battery spare part 31 ...

Page 32: ...d current supported parts information see the Hewlett Packard Enterprise PartSurfer website Item Description 1 Fan spare parts 2 Power supply spare parts 3 Battery and capacitor spare parts 4 Hot plug drive spare parts 5 Cable spare parts 6 Thermal grease spare parts Item not shown 1 1 1 Server options 32 ...

Page 33: ...Fan spare parts Customer self repair Mandatory Description Spare part number Standard fan P31214 001 Max performance fan for Gen10 Plus P31213 001 Fan spare parts 33 ...

Page 34: ...pare part number 800W Flex slot 48VDC 866728 001 500W Flex slot Platinum 866729 001 800W Flex slot Platinum 866730 001 800W Flex slot High Efficiency Titanium 96 866793 001 1600W Flex slot Platinum 863373 001 1600W Flex slot 48 VDC P18510 001 Power supply spare parts 34 ...

Page 35: ...y and capacitor spare parts Customer self repair Mandatory Description Spare part number HPE Smart Storage Hybrid Capacitor P07473 001 HPE Smart Storage Battery 878643 001 Battery and capacitor spare parts 35 ...

Page 36: ...001 600GB SAS 15K SFF SC HDD 759548 001 600GB SAS 15K SFF SC 512e HDD 748435 001 900GB SAS 10K SFF SC HDD 785411 001 900GB SAS 15K SFF SC DS HDD 870795 001 900GB SAS 15K SFF SC 512e DS HDD 870798 001 1TB SAS 7 2K SFF SC DS HDD 832984 001 1TB SAS 7 2K SFF SC 512e DS HDD 765872 001 1TB SATA 7 2K SFF SC 512e DS HDD 765868 001 1TB SATA 7 2K SFF SC DS HDD 656108 001 1 2TB SAS 10K SFF SC HDD 781578 001 ...

Page 37: ...Spare part number PWR SAS SATA H BRD 8SFF P38905 001 SAS SATA 2SFF BP P816i a 10P P38909 001 2SFF BP NVMe MLB to port8a 10P P42988 001 8SFF BP S S P450 P850ar 10P P42987 001 2SFF U 3 BP Pri NVMe 10P P38920 001 2SFF U 3 BP NVMe 10P P38924 001 Cable kit spare parts 37 ...

Page 38: ...Thermal grease spare part Customer self repair Mandatory Description Spare part number 2 0g thermal grease 1g per processor 777298 001 Thermal grease spare part 38 ...

Page 39: ...hese parts you will be charged for the travel and labor costs of this service Réparation par le client CSR Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic Hewlett Packard Enterprise ou ses parte...

Page 40: ...ervizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair Hewl...

Page 41: ...ón relacionada y con el embalaje de envío Si no enviara el componente defectuoso requerido Hewlett Packard Enterprise podrá cobrarle por el de sustitución En el caso de todas sustituciones que lleve a cabo el cliente Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener m...

Page 42: ...ças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard...

Page 43: ...Customer self repair 43 ...

Page 44: ...Customer self repair 44 ...

Page 45: ...Customer self repair 45 ...

Page 46: ...Customer self repair 46 ...

Page 47: ...Removal and replacement procedures Removal and replacement procedures 47 ...

Page 48: ...Required tools The following tools might be required to perform some procedures T 10 T 15 T 30 Torx screwdriver HPE Insight Diagnostics software Required tools 48 ...

Page 49: ...Safety considerations Before performing service procedures review all the safety information Safety considerations 49 ...

Page 50: ...nsitive component or assembly Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps ...

Page 51: ...he server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC DC power is removed WARNING To reduce the risk of fire or burns after removing the energy pack Do not disassemble crush or puncture the energy pack Do not short external contacts Do not dispose of the energy pack in fire or wate...

Page 52: ... At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to...

Page 53: ...e the locking feature of the rack rails to support the server and gain access to internal components For more information about Telco rack solutions refer to the RackSolutions com website Power down the server If you must remove a server from a rack or a non hot plug component from a server power down the server Remove the server from the rack If the rack environment cabling configuration or the s...

Page 54: ...Power up the server To power up the server use one of the following methods Press the Power On Standby button Use the virtual power button through iLO Power up the server 54 ...

Page 55: ... before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a...

Page 56: ...til the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 5 After the instal...

Page 57: ...r third party rack Procedure 1 Power down the server 2 Extend the server from the rack 3 Disconnect the cabling and remove the server from the rack For more information see the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Remove the server from the rack 57 ...

Page 58: ...e the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Procedure 1 Power down the server 2 Extend the server from the rack 3 Open or unlock the locking latch slide the access panel to the rear of the chassis and remove the access panel Remove the access panel 58 ...

Page 59: ... of the server with the latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the latch The access panel slides to a closed position 3 Tighten the security screw on the latch if needed Install the access panel 59 ...

Page 60: ...Release the cable management arm Release the cable management arm and then swing the arm away from the rack Release the cable management arm 60 ...

Page 61: ...Removing and replacing the bezel Removing and replacing the bezel 61 ...

Page 62: ...eplacement procedure Do not allow the CMA to hang by its own weight during the procedure Procedure 1 Extend the server from the rack 2 Open the cable clamps and remove the cables routed through the CMA 3 Release the CMA 4 Remove the CMA latch Removing and replacing the cable management arm 62 ...

Page 63: ...To replace the component reverse the removal procedure Removing and replacing the cable management arm 63 ...

Page 64: ...d removal Prerequisites Before you begin be sure that you have appropriate screwdriver for the screws in the rack Procedure 1 Power down the server 2 Extend the server from the rack 3 Disconnect the cabling 4 Remove the server from the rack 5 Place the server on a sturdy level surface 6 Remove the front of the rail 7 Secure the cables Removing and replacing the easy install rails 64 ...

Page 65: ...To replace the component reverse the removal procedure Removing and replacing the easy install rails 65 ...

Page 66: ...g items Appropriate screwdriver for the screws in the rack Optional installation tool 695539 001 if the rails were installed using it Procedure 1 Power down the server 2 Extend the server from the rack 3 Disconnect the cabling 4 Remove the server from the rack 5 Place the server on a sturdy level surface 6 Do one of the following Optional Remove the rail without a tool Optional Remove the rail wit...

Page 67: ...7 Secure the cables Removing and replacing the ball bearing rails 67 ...

Page 68: ...To replace the component reverse the removal procedure Removing and replacing the ball bearing rails 68 ...

Page 69: ...Removing the hard drive blank Remove the component as indicated Removing the hard drive blank 69 ...

Page 70: ... component or a blank Prerequisites Determine the status of the drive from drive LED definition Procedure 1 Back up all server data on the drive 2 If installed remove the front bezel 3 Observe the drive LED status and determine if it can be removed 4 Remove the drive To replace the component reverse the removal procedure Removing and replacing a hot plug SAS SATA or NVMe drive 70 ...

Page 71: ...r 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove the primary riser cage 6 Remove the M 2 SSD To replace the component reverse the removal procedure Removing and replacing an M 2 SSD 71 ...

Page 72: ...r supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Remove the power supply blank 2 Immediately install the replacement power supply blank spare Removing and replacing a power supply blank 72 ...

Page 73: ...lectrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server or the enclosure unless all drive and device bays are populated with either a component or a blank CAUTION Mixing different types of power supplies in the same server might L...

Page 74: ...4 Disconnect the power cord from the power supply 5 Remove the power supply Removing and replacing a hot plug AC power supply 74 ...

Page 75: ...To replace the component reverse the removal procedure Removing and replacing a hot plug AC power supply 75 ...

Page 76: ...y Equipment and Telecommunications Equipment this power supply only connects to DC power sources that are classified as SELV or TNV Generally these requirements are based on the International Standard for Information Technology Equipment IEC 60950 1 IEC 62368 1 In accordance with local and regional electric codes and regulations the DC source must have one pole Neutral Return reliably connected to...

Page 77: ...5 Detach the ground earthed cable from the power supply 6 Remove the terminal block connector from the power supply Removing and replacing the HPE 800 W Flex Slot 48 VDC hot plug power supply 77 ...

Page 78: ...To replace the component reverse the removal procedure Removing and replacing the HPE 800 W Flex Slot 48 VDC hot plug power supply 78 ...

Page 79: ...PORTANT For optimum cooling install fans in all primary fan locations Procedure 1 Extend the server from the rack 2 Remove the access panel 3 Remove the fan IMPORTANT When a hot plug fan is removed the other fans in the server will increase speed to compensate CAUTION To avoid server shutdown a fan must be replaced within 60 seconds of being removed To replace the component reverse the removal pro...

Page 80: ...this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT For optimum cooling install fans in all primary fan locations Procedure 1 Extend the server from the rack 2 Remove the access panel 3 Remove the fan blank To replace the component reverse the removal procedure Removing and replacing a fan blank 80 ...

Page 81: ... Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 Remove the riser blank To remove blanks from the primary riser Removing and replacing a PCIe blank 81 ...

Page 82: ...To remove blanks from the secondary riser a Lift the rear wall latch Half height b Remove the riser blank Removing and replacing a PCIe blank 82 ...

Page 83: ...Full height To replace the component reverse the removal procedure Removing and replacing a PCIe blank 83 ...

Page 84: ...r 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage To remove the primary riser cage To remove the secondary riser cage a Remove the primary riser cage b Open the secondary rear wall Removing...

Page 85: ...c Remove any expansion boards d Remove the riser cage To replace the component reverse the removal procedure Removing and replacing a riser cage 85 ...

Page 86: ...r supply and some internal circuitry remain active until AC power is removed Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 If a retaining screw is inst...

Page 87: ...To replace the component reverse the removal procedure Removing and replacing an expansion board 87 ...

Page 88: ...nnectors b Gently pull up the top corner of the cable latch door c Disconnect the card cables 8 Remove 940QSFP56 x16 adapter from slot 2 Removing and replacing an expansion board 9 Disconnect the cables to the 940QSFP56 x16 adapter To replace the component 1 Thread the adapter end of the auxiliary card cables through one of the retention clips provided with the installation kit 2 Open the cable la...

Page 89: ...e connector pins do not use excessive force when connecting the cables 3 Install the retention clip 4 Thread the auxiliary cables through the second retention clip 5 Connect the auxiliary cables to the auxiliary card 6 Confirm that the orientation of the cables is correct Removing and replacing a 940QSFP56 x16 adapter and auxiliary card 89 ...

Page 90: ...rew if removed 9 Install the 940QSFP56 x16 adapter into expansion slot 2 10 Install the retaining screw if removed 11 Install the riser cage 12 Install the access panel 13 Connect each power cord to the server Removing and replacing a 940QSFP56 x16 adapter and auxiliary card 90 ...

Page 91: ...14 Connect each power cord to the power source 15 Power up the server Removing and replacing a 940QSFP56 x16 adapter and auxiliary card 91 ...

Page 92: ... removing or installing the PCI riser cage Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 Remove all expansion boards Removing and replacing a primary r...

Page 93: ...7 Remove the riser To replace the component reverse the removal procedure Removing and replacing a primary riser card 93 ...

Page 94: ...ower cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove all riser cages 6 Remove the switch and then disconnect the cable Removing and replacing the serial port 94 ...

Page 95: ...isconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Remove the chassis intrusion detection switch To replace the component reverse the removal procedure Removing and replacing the chassis intrusion detection switch 95 ...

Page 96: ...wn the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove the riser cage 7 If needed disconnect the GPU power cable and then remove the GPU from the riser If there is no power cable remove the GPU Rem...

Page 97: ...8 If replacing the system board remove the GPU support bracket To replace the component reverse the removal procedure Removing and replacing a GPU in the primary riser 97 ...

Page 98: ...l before touching them 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from the rack b Remove the server from the rack 5 Remove the access panel 6 Remove the primary riser cage 7 Disconnect the GPU power cable from the riser and then remove the GPU from the riser...

Page 99: ...To replace the component reverse the removal procedure Removing and replacing a GPU in the secondary riser 99 ...

Page 100: ...wer cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Disconnect any cables from the controller Note the port numbers before disconnecting the cables 6 Remove the controller To replace the component reverse the removal procedure Removing and replacing a storage controller 100 ...

Page 101: ...he server user guide Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Remove the DIMM To replace the component reverse the removal procedure Removing and replacing a DIMM 101 ...

Page 102: ...ed processor determines the type of DIMM that is supported in the server AMD EPYC processors support DDR4 3200 DIMMS Mixing DIMM types is not supported Install only the supported DDR4 3200 DIMMs in the server DIMM processor compatibility 102 ...

Page 103: ... liquid or gas Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Procedure 1 Power down the server Power down the server 2 Remove all power Disconnect each power cord from the power source Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack Extend the se...

Page 104: ...provider Removing and replacing the system battery 104 ...

Page 105: ...er 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Disconnect the cable and then remove the battery or capacitor pack When removing the cable remove the cable and cable extender To replace the component reverse ...

Page 106: ...rom the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Allow the existing heatsink to cool 7 Remove the heatsink CAUTION To prevent mechanical damage or depositing oil on your hands or other contaminants to the heatsink contact surface hold the he...

Page 107: ...sor in the pattern shown in the following illustration Use the full contents of the thermal grease syringe 10 Remove the thermal interface protective cover from the new heatsink 11 Install the heatsink CAUTION To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface hold the heatsink only by the edge of its base plate Do not touch the heatsi...

Page 108: ...lternating sequence Do not overtighten the screws as this might damage the system board or the processor socket a Position the heatsink on top of the processor ensuring that it is properly seated before securing the screws b Use a T 20 screwdriver to tighten the captive screws in the sequence specified on the heatsink label until fully seated 12 Install the air baffle 13 Install the access panel 1...

Page 109: ... installation instructions see the Hewlett Packard Enterprise Support Center website CAUTION THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following a Extend the server from...

Page 110: ...lcohol to evaporate before continuing 9 Use a screwdriver to loosen the three captive screws in the sequence shown and then pivot the force frame up 10 Remove the processor a Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the vertical position b Slide the processor out of the rail frame Removing and replacing a processor 110 ...

Page 111: ...p CAUTION To prevent the risk of damaging the pins in the processor socket do not reinstall the pin field cover cap after removing it c Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the closed position A click sound indicates that the rail frame is properly engaged 12 Close the force frame CAUTION Removing and replacing a processor 111 ...

Page 112: ...ve the heatsink once the bottom of its base plate touches the top of the processor Excessive heatsink movement can cause the thermal grease to smear and become uneven Voids in the compound can adversely impact the transfer of heat away from the processor CAUTION Heatsink screws must be tightened and loosened in alternating sequence as shown on the heatsink label Do not overtighten the screws as th...

Page 113: ...tall the access panel 16 Install the server into the rack 17 Connect each power cord to the server 18 Connect each power cord to the power source 19 Power up the server Removing and replacing a processor 113 ...

Page 114: ...nections to risers and the system board 7 Disconnect and remove all cables that are connected to risers or the system board 8 Remove all riser cages 9 Remove the GPU support bracket 10 Remove the controller 11 Remove all fans 12 Remove all fan blanks 13 Remove all DIMMs Be sure to note the DIMM slot locations in which each DIMM is installed These components must be installed in the same locations ...

Page 115: ...ssor 3 Apply new thermal grease to the processor in the pattern shown in the following image Use the full contents of the thermal grease syringe 4 Remove the thermal interface protective cover from the new heatsink 5 Install the heatsink 6 Install all components removed from the failed system board 7 Install the access panel 8 Install the power supplies 9 Power up the server 10 Ensure all firmware...

Page 116: ...are being used 11 Re enter any Secure Boot Keys that were previously added in the Secure Boot configuration 12 Re enter the server serial number and product ID Replacing the system board 116 ...

Page 117: ...r The following message appears The serial number should only be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press Enter to clear the warning 5 Enter the serial number and press Enter 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should ...

Page 118: ... b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 If needed disconnect the optical disk drive cable from the system board 6 Disconnect the display port USB cable from the system board Removing and replacing the SFF optical disk drive display port USB 118 ...

Page 119: ...7 Remove the component To replace the component reverse the removal procedure Removing and replacing the SFF optical disk drive display port USB 119 ...

Page 120: ...power cord from the power source b Disconnect each power cord from the server 3 Do one of the following a Extend the server from the rack b Remove the server from the rack 4 Remove the access panel 5 Disconnect the cable from the system board 6 Remove the component SFF Removing and replacing the Systems Insight Display power module 120 ...

Page 121: ...To replace the component reverse the removal procedure Removing and replacing the Systems Insight Display power module 121 ...

Page 122: ...e rack b Remove the server from the rack Remove the server from the rack 4 Remove the access panel Remove the access panel 5 Remove all drives and drive blanks Note where each drive is located 6 If installed remove the Smart Storage Battery Removing and replacing the Smart Storage Battery or Hybrid Capacitor 7 Disconnect and remove all cables from the drive backplane 8 Remove the drive backplane T...

Page 123: ...d powered up on a different server data stored in the TPM including keys will be erased If you suspect a TPM board failure leave the TPM installed and remove the system board system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM module HPE Trusted Platform Module 2 0 Gen10 Plus option 123 ...

Page 124: ...Troubleshooting Troubleshooting 124 ...

Page 125: ...tware maintenance Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve crit...

Page 126: ...Diagnostic tools Diagnostic tools 126 ...

Page 127: ...Launching other preboot environments HPE servers with UEFI can provide Support for boot partitions larger than 2 2 TB Such configurations could previously only be used for boot drives when using RAID solutions Secure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI S...

Page 128: ... must match the operating system installation If not changing the boot mode can impact the ability of the server to boot to the installed operating system Prerequisite When booting to UEFI Mode leave UEFI Optimized Boot enabled Procedure 1 From the System Utilities screen select System Configuration BIOS Platform Configuration RBSU Boot Options Boot Mode 2 Select a setting UEFI Mode default Config...

Page 129: ...re to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see https www hpe com servers ossupport You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates either from a management console directly at...

Page 130: ...set to Enabled Procedure 1 From the System Utilities screen select Embedded Applications Embedded UEFI Shell The Embedded UEFI Shell screen appears 2 Press any key to acknowledge that you are physically present This step ensures that certain features such as disabling Secure Boot or managing the Secure Boot certificates using third party UEFI tools are not restricted 3 If an administrator password...

Page 131: ...rnet adapter to access the following iLO web interface Remote console iLO RESTful API CLI When you use the iLO Service Port Actions are logged in the iLO event log The server UID flashes to indicate the Service Port status You can also retrieve the Service Port status by using a REST client and the iLO RESTful API You cannot use the Service Port to boot any device within the server or the server i...

Page 132: ... compute modules These components are preloaded with a basic set of firmware and OS components that are installed along with Intelligent Provisioning IMPORTANT HPE ProLiant XL servers do not support operating system installation with Intelligent Provisioning but they do support the maintenance features For more information see Performing Maintenance in the Intelligent Provisioning user guide and o...

Page 133: ...e event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service if configured and available in your country For more information see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and Blad...

Page 134: ...formance monitoring of Active Health System AHS and HPE iLO to optimize performance and predict and prevent problems Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the behaviors of the install base to provide recommendations to resolve problems and improve performance For more information on getting started and using HPE InfoSight for s...

Page 135: ...USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server USB support 135 ...

Page 136: ...ernal USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities External USB functionality 136 ...

Page 137: ...A in the offline environment Using one of multiple methods you can run SSA before launching the host operating system In offline mode users can configure or maintain detected and supported HPE ProLiant devices such as optional controllers and integrated controllers Some SSA features are only available in the offline environment such as setting the boot controller or performing split mirror operati...

Page 138: ...Component identification Component identification 138 ...

Page 139: ...on pull tab 2 Display port optional 3 Optical drive optional 4 USB 2 0 port optional 5 iLO Service Port 6 USB 2 0 USB 3 0 port 7 Drive bays Optional 2SFF drive bays in 8SFF 2SFF model The operating system does not recognize this port as a USB port 1 1 1 2 1 2 Front panel components 139 ...

Page 140: ...alth LED Solid green Normal Flashing green iLO is rebooting Flashing amber System degraded Flashing red System critical 4 NIC status LED Solid green Link to network Flashing green Network active Off No network activity When all four LEDs described in this table flash simultaneously a power fault has occurred Facility power is not present power cord is not attached no power supplies are installed p...

Page 141: ... The UID button can be used to display the Server Health Summary when the server will not power on For more information see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website UID button functionality 141 ...

Page 142: ...vior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Storage controller 6 flashes System board PCIe slots 7 flashes Power backplane 8 flashes Storage backplane 9 flashes Power supply 10 flashes PCIe expansion cards installed in riser board 11 flashes Chassis 12 flashes GPU card 13 flashes Front panel LED power fault codes 142 ...

Page 143: ...r has detected a cautionary temperature level Over temp amber Red Amber The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions mig...

Page 144: ...ems Insight Display LED and color Health LED System power LED Status IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Systems Insight Display combined LED descriptions 144 ...

Page 145: ... PCIe4 2 Slot 2 PCIe4 3 Slot 3 PCIe4 optional requires second processor 4 Power supply 2 PS2 5 Power supply 1 PS1 6 Video VGA port 7 OCP 3 0 adapter if equipped 8 Serial port optional 9 USB 3 0 ports 10 iLO Management Port Rear panel components 145 ...

Page 146: ...g blue System is being managed remotely Off Identification is deactivated 4 Power supply 2 LED Solid green Normal Off One or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit 5 Power supply 1 LED Solid green Normal Off One or more of the following conditions exists AC power unavailable Power supply fail...

Page 147: ... 3 1 connector 8 Optical SATA port 3 9 Drive backplane power connectors 10 x8 NVMe port 2A 11 x8 NVMe port 1A 12 Energy pack connector 13 x8 NVMe port 2B 14 x8 NVMe port 1B 15 x8 NVMe port 1C 16 x8 NVMe port 2C 17 Drive backplane power connector 18 Chassis Intrusion Detection connector 19 Dual USB port 20 Flexible Smart Array connector 21 Tertiary processor 2 PCIe riser connector System board comp...

Page 148: ...22 Secondary processor 2 PCIe riser connector 23 System battery 24 Serial port connector Item Description System board components 148 ...

Page 149: ... Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to On When the system maintenance switch position 6 is set to the On position the system is prepared to restore all configuration settings to their manufacturing defaults When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some configu...

Page 150: ...ng systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to initiate the NMI handler and generate a crash dump log t...

Page 151: ...DR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website https www hpe com support DDR4SmartMemoryQS Item Description Example 1 Capacity 8 GB 16 GB 32 GB 64 GB 128 GB 256 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 8R Octal rank 3 Data width on DRAM x4 4 bit x8 8 bit 4 Memory generation PC4 DDR4 5 Maximum memory speed 3200 MT s 6 CAS latency AA CAS 22 22 22 AA CAS 26 22 22 for 3...

Page 152: ...DIMM slot locations DIMM slots are numbered sequentially 1 through 16 for each processor The supported AMP modes use the letter assignments for population guidelines DIMM slot locations 152 ...

Page 153: ...Processor and socket components Item Description 1 Pin field 2 Rail frame 3 Carrier frame 4 Processor 5 Force frame 6 Captive screws Torx T 20 Processor and socket components 153 ...

Page 154: ...Device numbers 8 SFF device bay numbering 8 SFF 2 SFF device bay numbering Device numbers 154 ...

Page 155: ...Drives Drives 155 ...

Page 156: ...n received for this drive The drive has also been identified by a management application Flashing amber A predictive failure alert has been received for this drive Replace the drive as soon as possible 2 Online Activity Solid green The drive is online and has no activity Flashing green 1 flash per second The drive is doing one of the following Rebuilding or performing a RAID Performing a stripe si...

Page 157: ...HPE Basic Drive LED definitions 157 ...

Page 158: ...ight bracket is shown in the following illustration with SFP28 ports and LEDs Table 3 LED indicators Item LED Status Description 1 Management Port Activity LED Off No activity Flashing Passing traffic flashing frequency indicates traffic intensity 2 Management Port Link LED Off A link has not been established Solid green Valid Ethernet link 3 SFP Port 1 Link Activity LED Off A link has not been es...

Page 159: ... green Passing traffic flashing frequency indicates traffic intensity Solid amber Link fault 5 System status LED Off System is not powered Solid amber Power is up software has not booted yet Solid green System is up and fully operational Item LED Status Description DSC 25 2 port SFP28 card ports and LEDs 159 ...

Page 160: ...Fan bay numbering Fan bay numbering 160 ...

Page 161: ...Cabling Cabling 161 ...

Page 162: ...es that help you make informed decisions about cabling the server and hardware options to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Cabling overview 162 ...

Page 163: ...ckplane SAS SATA 2 SFF backplane P816i a 10P P20817 001 2 SFF SAS SATA backplane Smart Array controller P816i a port 3 SAS SATA 2 SFF backplane P E P26551 001 2 SFF SAS SATA backplane SATA port 1 Smart Array controllers P408i p E208i p port 1 2 SFF U 3 Backplane Option Kit P38581 B21 2 SFF U 2 Backplane option kit P38582 B21 Power cable 8 SFF to 2 SFF 869667 001 2 SFF backplane 8 SFF backplane 2 S...

Page 164: ...ower module kit P26447 B21 Assy SLIM SAS SFF SW SID P20825 001 Switchboard MLB Assy FFC P26557 001 SID board Switchboard SFF Internal cables kit P26449 B21 Mini SAS 8 SFF slot 2 P36180 001 8 SFF SAS SATA backplane Port 8A SAS SATA 2 SFF backplane P816i a P20817 001 2 SFF SAS SATA backplane Smart Array Controller P816i a Port 3 SAS SATA 2 SFF backplane P E P26551 001 2 SFF SAS SATA backplane SATA p...

Page 165: ...Cable routing HPE Smart Array MR416i a controller P20867 001 blue to port 1 2 P20868 001 purple to port 3 4 Cable routing HPE Smart Array MR416i a controller 165 ...

Page 166: ...Specifications For more information on cable power environmental compliance and general specifications see the HPE Compute Transceiver and Cable Hardware Matrix Specifications 166 ...

Page 167: ...owed Maximum rate of change is 20 C per hour 36 F per hour The upper limit and rate of change might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft ...

Page 168: ...r specifications Specification Value Height 4 28 cm 1 68 in Depth 74 19 cm 29 21 in Width 43 46 cm 17 11 in Weight SFF minimum 13 29kg 29 51 lb Weight SFF maximum 18 21 kg 40 14 lb Server specifications 168 ...

Page 169: ...alogen Power Supply HPE 1600 W Flex Slot Platinum Hot plug Low Halogen Power Supply HPE 1600 W Flex Slot 48 VDC Hot plug Power Supply For detailed power supply specifications see the QuickSpecs on the Hewlett Packard Enterprise website CAUTION Mixing different types of power supplies in the same server might Limit or disable some power supply features including support for power redundancy Cause t...

Page 170: ...y Maximum rated input power 557 W at 100 VAC 539 W at 200 VAC 537 W at 240 VDC for China only BTUs per hour 1902 at 100 VAC 1840 at 200 VAC 1832 at 240 VDC for China only Power supply output Rated steady state power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 V...

Page 171: ...China only Maximum rated input power 899 W at 100 VAC 867 W at 200 VAC 864 W at 240 VDC for China only BTUs per hour 3067 at 100 VAC 2958 at 200 VAC 2949 at 240 VAC for China only Power supply output Rated steady state power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC...

Page 172: ...VAC 3 6 A at 240 VDC for China only Maximum rated input power 851 W at 200 VAC 848 W at 240 VAC 848 W at 240 VDC for China only BTUs per hour 2905 at 200 VAC 2893 at 240 VAC 2893 at 240 VDC for China only Power supply output Rated steady state power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input fo...

Page 173: ...t 200 VAC 3 8 A at 230 VAC 2 3 A at 380 VDC Maximum rated input power 869 W at 200 VAC 865 W at 230 VAC 861 W at 277 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power 800 W at 200 VAC to 277 VAC input HPE 800 W Flex Slot Universal Hot plug Low Halogen P...

Page 174: ... or equivalent isolation device The branch circuit overcurrent protection must be rated 27 A CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conductor...

Page 175: ...ted input current 8 7 A at 200 VAC 7 5 A at 230 VAC Maximum rated input power 1734 W at 200 VAC 1727 W at 230 VAC BTUs per hour 5918 at 200 VAC 5891 at 230 VAC Power supply output Rated steady state power 1600 W at 200 VAC to 240 VAC input 1600 W at 240 VDC input Maximum peak power 2200 W for 1 ms turbo mode at 200 VAC to 240 VAC input HPE 1600 W Flex Slot Platinum Hot plug Low Halogen Power Suppl...

Page 176: ...A DC at 48 VDC input 24 4 A DC at 72 VDC input Maximum Rated Input Wattage Rating 1766 W at 40 VDC input 1758 W at 48 VDC input 1755 W at 72 VDC input BTUs per hour 6026 at 40 VDC input 6000 at 48 VDC input input 5989 at 72 VDC input Power supply output Rated steady state power 1600 W at 40 VDC to 72 VDC Maximum peak power 1600 W at 40 VDC to 72 VDC HPE 1600 W Flex Slot 48 VDC Hot plug Power Suppl...

Page 177: ... plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website https www hpe com info poweradvisor online Hot plug power supply calculations 177 ...

Page 178: ...of Connectivity Knowledge SPOCK Storage compatibility matrix https www hpe com storage spock Storage white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Websites 178 ...

Page 179: ...Support and other resources Support and other resources 179 ...

Page 180: ...Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing Hewlett Packard Ente...

Page 181: ...E Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page https www hpe com support AccessToSupportMaterials IMPORTAN...

Page 182: ...tiates a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information HPE Get Connected https www hpe com services getconnected HPE Pointnext Tech Care https www hpe com services techcare HPE Comp...

Page 183: ...ervers and Options https www hpe com support ProLiantServers Warranties HPE Enterprise and Cloudline Servers https www hpe com support EnterpriseServers Warranties HPE Storage Products https www hpe com support Storage Warranties HPE Networking Products https www hpe com support Networking Warranties Warranty information 183 ...

Page 184: ... about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https ww...

Page 185: ...lp us improve the documentation use the Feedback button and icons located at the bottom of an opened document on the Hewlett Packard Enterprise Support Center portal https www hpe com support hpesc to send any errors suggestions or comments All document information is captured by the process Documentation feedback 185 ...

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