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HP High-Performance Secure Hard Disk, Setup Manual

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Solve general problems

Use the following checklist to address general HP Secure Hard Disk issues. For other issues, use the
control panel, printer configuration page, or the HP embedded Web server.

1.

If the Ready light is not on, ensure that the power cable is properly connected and the power switch
for the printer/MFP is turned on.

2.

If the printer/MFP control panel display does not show Ready, verify that all cabling was properly
reconnected.

3.

If the printer/MFP is not detecting the HP Secure Hard Disk, turn the printer/MFP off, disconnect
the power cable, and check the following items:

a.

HP High-Performance Secure EIO Hard Disk (J8019A) — Is it properly seated in the slot?

b.

HP High-Performance Secure Hard Disk (J8018A) — Are the data and power cables properly
connected? If the disk is mounted on the formatter, is the formatter properly seated?

4.

Check the control-panel display for any error messages.

See 

Control panel messages on page 31

.

5.

Print a printer configuration page and look for status or error messages.

See 

Printer configuration page messages on page 31

.

6.

Run the HP embedded Web server and check the status of the HP Secure Hard Disk.

See 

Embedded Web server messages on page 33

.

30

Chapter 4   Troubleshooting

ENWW

Summary of Contents for High-Performance Secure Hard Disk

Page 1: ...HP High Performance Secure Hard Disk Setup Guide ...

Page 2: ......

Page 3: ...HP High Performance Secure Hard Disk Setup guide ...

Page 4: ... Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Applicable Products J8018A J8019A Edition 2 6 2009 Microsoft Windows Windows Vista are U S registered trademarks of Microsoft Corporation NetWare and Novell are registered trademarks of Novell Corporation IBM is a registered trademark of ...

Page 5: ...0c digital sender 15 Install in the HP LaserJet M4345 M5025 M5035 or M9040 M9050 16 Install in the HP LaserJet CM3530 or HP LaserJet CP6015 17 Confirm HP Secure Hard Disk operation 19 Restore data and reinstall applications 21 3 Manage the HP Secure Hard Disk General information 24 Standard hard disks are disabled 24 Hard disk priority 24 Reinitialize Disable or Erase the HP Secure Hard Disk 26 Re...

Page 6: ... Appendix B Regulatory Statements FCC Statements 41 Regulatory Model Identification Number 42 European Community 42 Canada 42 VCCI Japan 42 RRL Statement Korea 42 Appendix C Warranty Service Hewlett Packard Limited Warranty Statement 43 Your Authorized Dealer 44 Service Billing Out of Warranty 44 Service Outside the USA 44 Local Warranty Statements 45 Australia and New Zealand 45 iv ENWW ...

Page 7: ...ted randomly generated key or a key that you manually specify Locked to the printer MFP in which it is installed CAUTION Once the HP Secure Hard Disk is locked to the printer MFP the stored data is unreadable if removed from the printer MFP Secondary hard disks EIO or internal that are installed in the printer MFP are automatically disabled after the HP Secure Hard Disk is installed Installing the...

Page 8: ...Secure Hard Disk products Product Name Part Number HP High Performance Secure Hard Disk J8018A HP High Performance Secure EIO Hard Disk HP Secure Hard Disk lock adapter J8019A 2 Chapter 1 Introduction ENWW ...

Page 9: ...k product HP LaserJet CP3525 CP4020 4520 CM4730 CP6015 CM6030 CM6040 M3027 M3035 HP High Performance Secure EIO Hard Disk J8019A HP LaserJet CM3530 CP6015 DS9250c M4345 M5025 M5035 M9040 M9050 HP High Performance Secure Hard Disk J8018A HP High Performance Secure EIO Hard Disk J8019A ENWW Supported printers MFPs 3 ...

Page 10: ...lity For information on our commitment to accessibility of HP Secure Hard Disk products Visit the HP Web site at http www hp com accessibility Send an email message to accessibility hp com 4 Chapter 1 Introduction ENWW ...

Page 11: ...tronic components or circuit paths What you need for installation Check printer MFP operation Backup data and note configuration settings Erase existing hard disk data Install the EIO HP Secure Hard Disk J8019A Install the HP Secure Hard Disk lock adapter Install the HP Secure Hard Disk J8018A Confirm HP Secure Hard Disk operation Restore data and reinstall applications What you need for installat...

Page 12: ...8019A For added physical security this HP Secure Hard Disk J8019A includes an EIO lock adapter callout 1 The adapter can be outfitted with a Kensington type lock with or without a cable Contact the Kensington Computer Products Group for information about a compatible lock 6 Chapter 2 Installation ENWW ...

Page 13: ... and restarting the printer MFP you can verify the firmware is installed correctly by using the following procedure Start a supported Web browser and enter the IP address or host name of the printer MFP Select the Settings tab and then select Security In the Hard Drive and Mass Storage Security Settings section select Configure Because the current hard disk cannot be encrypted you should see infor...

Page 14: ...b Jetadmin verify that the latest version is installed NOTE If you must upgrade HP Web Jetadmin do this now before you install the HP Secure Hard Disk Older versions of HP Web Jetadmin do not support the HP Secure Hard Disk Kensington type locks and or cables optional The HP EIO lock adapter uses an optional Kensington type lock with or without a cable In addition most printer MFP formatters can b...

Page 15: ...erating status of the printer MFP The steps to print a configuration page vary with each printer MFP model For models with a control panel a menu map is provided to navigate the control panel menus To print a configuration page use the menu map or see your printer MFP documentation for specific instructions NOTE The name of the configuration page might vary by printer type ENWW Check printer MFP o...

Page 16: ...rmation using the HP embedded Web server by selecting Digital Sending Tab and Import Export Follow the instructions for exporting You can import the data to the new HP Secure Hard Disk Stored Private and Quick Copy jobs stored on an MFP Print and scan the jobs and then re send to the printer MFP To print a list of all stored jobs select Print List from the Job Storage application on the control pa...

Page 17: ... is deactivated and not accessible NOTE You cannot access a secondary non encrypted hard disk after the HP Secure Hard Disk is installed However if the HP Secure Hard Disk is re initialized and subsequently removed from the printer MFP the secondary non encrypted hard disk is again accessible CAUTION Verify that you have backed up any data that you need to keep before erasing the secondary non enc...

Page 18: ...ots are available you can typically install the disk into any slot Review the setup or use guides provided with your printer MFP for any restrictions 5 If the empty slot contains a cover plate remove the two retaining screws and the plate You can discard the screws and the cover plate 6 Align the EIO HP Secure Hard Disk with the guide rails in the slot slide it into the slot and press firmly until...

Page 19: ...an optional Kensington type lock use the following steps 1 Place the included lock adapter over the EIO HP Secure Hard Disk 2 Install the optional Kensington type lock that you purchased for this purpose The lock is not provided with the EIO lock adapter ENWW Install the HP Secure Hard Disk lock adapter 13 ...

Page 20: ...3 Turn to the locked position and remove the key 4 Continue with Confirm HP Secure Hard Disk operation on page 19 14 Chapter 2 Installation ENWW ...

Page 21: ...ower and interface cables 2 Locate the formatter in the back of the digital sender and loosen the two thumb screws See the setup or use guides provided with your digital sender for the specific location of the formatter 3 Pull the formatter out of the digital sender and lay it on a clean flat grounded surface positioning it so you can access the cage door 4 Open the formatter cage door 5 If you ar...

Page 22: ...Erase or a similar utility to erase the standard non encrypted hard disks before removal or deactivation 1 Turn the printer MFP off and disconnect the power and all interface cables 2 Locate and remove the formatter cover if required 3 Open the formatter cage door The hard disk is attached to the inside of the formatter cage door See the setup or use guides provided with your printer MFP for the s...

Page 23: ...Reconnect the power and all interface cables and turn the printer MFP on 9 Continue with Confirm HP Secure Hard Disk operation on page 19 Install in the HP LaserJet CM3530 or HP LaserJet CP6015 CAUTION Verify that you have backed up any data that you need to keep from the non encrypted hard disks Use Secure Disk Erase or a similar utility to erase the standard non encrypted hard disks before remov...

Page 24: ...nded surface with the hard disk slot facing up 2 6 If you are replacing an existing internal hard disk use the following steps a Carefully disconnect the data and power cables callout 2 b Press the black plastic latch on the left side of the hard disk inward to release and then remove the disk from the slot 7 Slide the new HP Secure Hard Disk into the slot ensuring that the black plastic latch on ...

Page 25: ... guides provided with your printer MFP for additional information about the HP embedded Web server 2 From the HP embedded Web server page select the Settings tab and then select Security 3 In the Hard Drive and Mass Storage Security Settings section select Configure The HP Secure Hard Disk status is displayed which includes the type serial number drive status and encryption status as in the follow...

Page 26: ...that the data and power cables are properly connected c For an HP High Performance Secure Hard Disk J8018A installed on a formatter verify that the data and power cables are properly connected and that the formatter is properly seated If these steps did not resolve the issue see Troubleshooting on page 29 6 If the Drive Status option is Not applicable this might also indicate that the HP Secure Ha...

Page 27: ...e HP embedded Web server select Digital Sending Tab and Import Export Follow the instructions for importing MFP Stored Private and Quick Copy jobs Re send the printed and scanned jobs to the printer MFP Third party applications Reinstall needed applications on the printer MFP Font and Postscript packages Reinstall needed fonts and Postscript packages on the printer MFP Configuration settings Set s...

Page 28: ...22 Chapter 2 Installation ENWW ...

Page 29: ...d Disk This section contains general information about the HP Secure Hard Disk and then specific instructions for managing the HP Secure Hard Disk General information Reinitialize Disable or Erase the HP Secure Hard Disk ENWW 23 ...

Page 30: ...High Performance Secure EIO Hard Disk is installed Hard Disk Internal Not encryptable Serial Number ABCDE1234567890abcde Drive Status Disabled Encryption Status Another encrypted drive present Hard Disk EIO 1 encryptable Serial Number ABCDE1234567890abcde Drive Status Enabled Encryption Status Encrypted Notice that the Drive Status of the standard hard disk is Disabled and that the Encryption Stat...

Page 31: ... MFP can disable a previously functioning HP Secure Hard Disk For example if you install an internal HP Secure Hard Disk in a printer MFP that contains a functioning EIO HP Secure Hard Disk the EIO disk is disabled and no longer accessible ENWW General information 25 ...

Page 32: ... reset The printer MFP restarts at the conclusion of the process The setting that enables encryption when the printer MFP starts Automatically enable encryption when powered on is disabled You must manually select to enable encryption 1 Start a supported Web browser and enter the IP address or host name of the printer MFP as the URL 2 From the HP embedded Web server page select the Settings tab an...

Page 33: ...onfigure The HP Secure Hard Disk status is displayed which includes the type serial number drive status and encryption status 4 To reset encryption select Disable encryption and continue NOTE Disabling encryption occurs almost immediately However the time required to reboot the printer MFP depends on the model Secure storage erase Select this option to permanently remove all data from the encrypte...

Page 34: ...28 Chapter 3 Manage the HP Secure Hard Disk ENWW ...

Page 35: ...l problems Control panel messages Printer configuration page messages Embedded Web server messages Reset to factory defaults NOTE For general troubleshooting issues see the setup or use guides provided with your printer MFP ENWW 29 ...

Page 36: ...the printer MFP off disconnect the power cable and check the following items a HP High Performance Secure EIO Hard Disk J8019A Is it properly seated in the slot b HP High Performance Secure Hard Disk J8018A Are the data and power cables properly connected If the disk is mounted on the formatter is the formatter properly seated 4 Check the control panel display for any error messages See Control pa...

Page 37: ...able of encryption However this printer MFP is capable of managing an HP Secure Hard Disk Install the correct HP Secure Hard Disk for this printer MFP Or you can Disable printer MFP encryption and continue Printer configuration page messages The Installed Personalities and Options section of the printer configuration page includes information such as the EIO slot installed drive status serial numb...

Page 38: ...cables Then restart the printer MFP If the error continues contact HP Support DISABLED Encrypted by Another Device Incorrect hard disk installed The installed HP Secure Hard Disk was locked to a different printer MFP Install the correct hard disk for this printer MFP Or to permanently erase the contents of the HP Secure Hard Disk and reboot the printer MFP select Reinitialize Hard Drive DISABLED U...

Page 39: ...rd Drive is installed Although the Hard Drive field in the table displays EIO or Internal the information provided can apply to either type For clarity the table describes only status messages for the HP Secure Hard Disk However the Hard Drive Status section of the HP embedded Web server lists all installed hard disks The messages listed in the following table indicate normal operating conditions ...

Page 40: ...ryption Status None installed Not applicable Not applicable Expected drive missing No hard disk installed An HP Secure Hard Disk that was previously locked to this printer MFP was removed Locate and install the correct HP Secure Hard Disk for this printer MFP Hard Drive Serial Number Drive Status Encryption Status Internal encryptable 0987654321 Disabled Encrypted by another device Incorrect hard ...

Page 41: ...MFP is unreadable Hard Drive Serial Number Drive Status Encryption Status Internal not encryptable 0987654321 Disabled Unsupported drive Incorrect hard disk installed Installed secure hard disk cannot be encrypted This HP printer MFP only supports a genuine HP Secure Hard Disk Install the correct hard disk Hard Drive Serial Number Drive Status Encryption Status Internal not encryptable 0987654321 ...

Page 42: ...tting to factory defaults does not reset an HP Secure Hard Disk that is locked to a printer MFP NOTE For information about the factory default values see the setup or use guides for your printer MFP 36 Chapter 4 Troubleshooting ENWW ...

Page 43: ...thods HP support online HP support by phone HP support online Click your way to a quick solution The HP Web site at http www hp com support is a great place to start for information about your HP Secure Hard Disk 24 hours a day 7 days a week ENWW HP support online 37 ...

Page 44: ...800 HPINVENT 1 800 474 6836 For the most recent HP support telephone numbers and available services worldwide visit http www hp com support NOTE The phone numbers listed may not be toll free Telephone fees are the responsibility of the caller Rates may vary Contact your local telephone company for current rates 38 Chapter 5 Customer support ENWW ...

Page 45: ... supplied by the device EIO slot 1 25 A maximum 3 3 V nominal Environmental Operating Non Operating Temperature 0 to 55 C 32 to 131 F 40 to 70 C 40 to 158 F Relative Humidity non condensing 15 to 95 at 40 C 104 F 15 to 95 at 65 C 149 F Maximum Altitude 4 6 km 15 000 ft 4 6 km 15 000 ft ENWW Electrical 39 ...

Page 46: ...ada VCCI Class B Japan AS NZS3548 Class B Australia New Zealand CISPR 22 Class B 1997 International Europe CNS 13438 Class B Taiwan Korean EMI Law No 1996 98 Class B Korea Acoustic Not applicable Safety Product complies with EN60950 1 2000 First edition 40 Appendix A Specifications ENWW ...

Page 47: ...ice pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause interference to radio communications However there is no guarantee that interference will not occur in a...

Page 48: ...Disk or the product numbers J8018A or J8019A European Community This equipment complies with CISPR22 EN55022 Class B This is a Class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Canada This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à l...

Page 49: ...eriod HP will replace software that does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products m...

Page 50: ...If you encounter difficulty begin by contacting the person who sold you the HP Secure Hard Disk Your HP Authorized Dealer will be familiar with your requirements and can provide assistance During the warranty period HP will replace the unit at no charge provided the defective unit is returned You may return the unit to your HP Authorized Dealer or your local HP Sales and Service Office representat...

Page 51: ...ons in Australia and New Zealand The warranty terms contained herein except to the extent lawfully permitted do not exclude restrict or modify and are in addition to the mandatory statutory rights applicable to the sale of this product to you ENWW Local Warranty Statements 45 ...

Page 52: ...46 Appendix C Warranty Service ENWW ...

Page 53: ......

Page 54: ... 2009 Hewlett Packard Development Company L P www hp com ...

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