HP G62 Series Maintenance And Service Manual Download

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Right-side components

Component

Description

(1)

Optical

drive

Reads

and

writes to optical discs.

(2)

USB port

Connects an optional USB device.

(3)

RJ-11 (modem) jack (select models only)

Connects a modem cable.

(4)

AC adapter light

●

Flashing white—The computer is in Sleep.

●

On white—The computer is connected to external power.

●

Flashing amber—The computer is charged.

●

Off—The computer is not connected to external power.

(5)

Power connector

Connects an AC adapter.

(6)

Security cable slot

Attaches an optional security cable to the computer.

NOTE:

The security cable is designed to act as a deterrent,

but it might not prevent the computer from being mishandled
or stolen.

Right-side components

Summary of Contents for G62 Series

Page 1: ...guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures ...

Page 2: ... and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall n...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ... 29 Memory module on page 50 Added newly supported WLAN modules to spare parts listings in the following locations Computer major components on page 17 Mass storage devices on page 26 Sequential part number listing on page 29 WLAN module on page 47 Added newly supported processors to spare parts listings in the following locations Computer major components on page 17 Mass storage devices on page 2...

Page 6: ...vi MSG revision history ...

Page 7: ...ennas 14 Additional hardware components 15 3 Illustrated parts catalog 16 Serial number location 16 Computer major components 17 Display assembly components 23 Plastics Kit 25 Mass storage devices 26 Miscellaneous parts 28 Sequential part number listing 29 4 Removal and replacement procedures 34 Preliminary replacement requirements 34 Tools required 34 Service considerations 34 Plastic parts 34 Ca...

Page 8: ...62 Modem module 63 USB board 65 Power connector 67 Display assembly 68 System board 74 Fan heat sink assembly 77 Processor 81 5 Setup Utility 83 Computer Setup in Windows 7 83 Starting Setup Utility 83 Using Setup Utility 83 Changing the language of Setup Utility 83 Navigating and selecting in Setup Utility 84 Displaying system information 84 Restoring default settings in Setup Utility 85 Exiting ...

Page 9: ... 7 Backup and recovery 100 Windows 7 101 Creating recovery discs 101 Backing up your information 102 Using Windows Backup and Restore 103 Using system restore points 104 When to create restore points 104 Create a system restore point 104 Restore to a previous date and time 104 Performing a recovery 104 Recovering from the recovery discs 105 Recovering from the dedicated recovery partition select m...

Page 10: ...10 Recycling 114 Battery 114 Display 114 Index 121 x ...

Page 11: ...5 430 Processor 2 26 GHz 3 MB total L3 cache 1066 MHz Dual Core 35 W Intel Arrandale i3 370 Processor 2 4 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W Intel Arrandale i3 350 Processor 2 26 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W Chipset Intel HM55 Express Chipset Graphics Intel HD Graphics Media Accelerator ATI Mobility Radeon HD5470 with 512 MB dedicated video memory ATI Mobility Radeon HD 545v wi...

Page 12: ...ith LightScribe DVD R RW SuperMulti Double Layer Drive Webcam select models only VGA camera fixed angle with activity light and single analog microphone Microphone Integrated single analog microphone for models with no webcam Audio High definition audio supports Microsoft premium requirements with Presario HP Altec Lansing speakers Modem select models only 56K V 92 data fax MDC modem computer mode...

Page 13: ... High Definition Multimedia Interface HDMI version 1 3 supporting 1080p with High bandwidth Digital Content Protection HDCP key select models only Hot plug unplug with auto detect RJ 11 modem select models only RJ 45 Ethernet USB Three USB ports one is an eSATA USB port VGA Dsub 15 pin supporting 1600 1200 external resolution at 75 Hz Multi pin AC power Keyboard pointing devices 39 62 cm 15 6 in F...

Page 14: ...ry Description HP G62 HP G62 UMA Discrete Free DOS Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module Optical drive Mini card devices 4 Chapter 1 Product description ...

Page 15: ...his chapter identify the standard features on most computer models To see a list of hardware installed in the computer 1 Select Start My Computer 2 In the left pane of the System Tasks window select View system information 3 Select Hardware tab Device Manager Add hardware or modify computer configurations using Device Manager Identifying the hardware 5 ...

Page 16: ...utton to execute functions like the left button on an external mouse 4 Right TouchPad button Press the right side of the TouchPad button to execute functions like the right button on an external mouse This table describes factory settings To view or change the pointing device preferences 1 Select Start Devices and Printers 2 Right click the device representing the computer 3 Select Mouse settings ...

Page 17: ... Caps lock is on 3 Power light On The computer is on Flashing The computer is in Sleep Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber No wireless devices are detected Top components 7 ...

Page 18: ...ation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least five seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 2 Speakers grill Two integrated speakers produce sound This table describes factory settings For information about changing...

Page 19: ...aunches default web browser 5 Print key Sends the currently active document to the default printer 6 Calculator key Launches the calculator application 7 fn key Displays system information when pressed in conjunction with the esc key 8 Windows logo key Displays the Windows Start menu 9 Windows applications key Displays a shortcut menu for items where the cursor is positioned 10 Action keys Execute...

Page 20: ...gnals from one or more wireless devices 2 Internal microphone Records sound 3 Integrated webcam select models only Records audio and video and captures still photographs 4 Webcam light select models only On The webcam is in use 10 Chapter 2 External component identification ...

Page 21: ...he computer is in Sleep On white The computer is connected to external power Flashing amber The computer is charged Off The computer is not connected to external power 5 Power connector Connects an AC adapter 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled...

Page 22: ...ter model the computer might include an HDMI port or a USB port at this location 4 RJ 45 network jack Connects a network cable 5 USB ports 2 Connects an optional USB devices 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones...

Page 23: ... bay 4 Memory module compartment Contains two memory module slots and on select models the wireless LAN WLAN device CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remov...

Page 24: ...e computer NOTE For optimal transmission keep the areas immediately around the antennas free from obstructions To review the wireless regulatory notices see to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 14 Chapter 2 External component identification ...

Page 25: ...wer cord Connects an AC adapter to an AC outlet 2 AC adapter Converts AC power to DC power 3 Battery Powers the computer when the computer is not plugged into external power Power cords vary in appearance by country or region Additional hardware components 15 ...

Page 26: ...r s n An alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period The duration of the warranty period for the computer 5 Model description An alphanumeric identifier used to lo...

Page 27: ...Computer major components Computer major components 17 ...

Page 28: ...els 615424 001 2 Power button board 606008 001 3 Keyboard includes keyboard cable for use in Adriatics 605922 BA1 Belgium 605922 A41 Czech Republic 605922 221 France 605922 051 Germany 605922 041 Greece 605922 DJ1 Hungry 605922 211 for International use 605922 B31 Israel 605922 BB1 Italy 605922 061 North America 605922 001 Norway 605922 DH1 Portugal 605922 131 Russia 605922 251 Saudi Arabia 605922...

Page 29: ... discrete system board with card reader 608340 001 HD 5470 512 MB discrete system board with card reader for model 1 1 only 615381 001 HD 5470 1 GB discrete system board with card reader for model 1 1 only 615382 001 11 Memory module 1066 MHz DDR3 1 GB 598859 001 2 GB 598856 001 4 GB for model 1 1 only 599092 001 12 Hard drive 750 GB 5400 rpm 619686 001 640 GB 5400 rpm 603785 001 500 GB 5400 rpm f...

Page 30: ...W 613586 001 Pentium Arrandale P6100 Processor 2 0 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for model 1 1 only 613587 001 Intel Arrandale i3 380 Processor 2 53 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for model 1 1 only 625823 001 Intel Arrandale i5 560 Processor 2 66 3 2 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for model 1 1 only 625824 001 Intel Arrandale i5 580 Processor 2 66 3 33 GHz 3 MB L...

Page 31: ...of China Peru the Philippines Poland Portugal Puerto Rico the Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland ...

Page 32: ...ed in Cable Kit 606009 001 20 Bluetooth module for model 1 0 only 537921 001 Bluetooth module cable 605904 001 21 Base enclosure for use with Matte black computer models 606018 001 Biscotti computer models 610564 001 Silver computer models 610565 001 White computer models 610566 001 Red computer models 615427 001 Blue computer models 615428 001 Rubber Kit not illustrated includes four rubber feet ...

Page 33: ... 605913 001 2 Display bracket with hinges 605915 001 3 39 6 cm 15 6 in high definition Brightview display panel includes display panel cable 595130 001 4 Microphone includes calbe 606002 001 5 Webcam module 606001 001 Webcam module cable 605916 001 Display assembly components 23 ...

Page 34: ......

Page 35: ...tics Kit Item Description Spare part number Plastics kit 606006 001 1 Hard drive bay cover includes captive screws 2 Wireless memory module mini card compartment cover includes captive screw Plastics Kit 25 ...

Page 36: ...omputer models 610559 001 White computer models 610560 001 Red computer models 615435 001 Blue computer models 615436 001 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive for use with Matte black computer models 605921 001 Biscotti computer models 610561 001 Silver computer models 610562 001 White computer models 610563 001 Red computer models 615437 001 Blue computer models 615...

Page 37: ...01 500 GB 7200 rpm 610583 001 320 GB 5400 rpm for model 1 1 only 622643 001 320 GB 7200 rpm 603783 001 250 GB 5400 rpm for model 1 1 only 622641 001 250 GB 7200 rpm 6335225 001 160 GB 7200 rpm 615076 001 Hard drive hardware kit not illustrated includes bracket and screws 605919 001 Mass storage devices 27 ...

Page 38: ...490371 021 Israel 490371 BB1 Italy 490371 061 North America 430971 001 South Africa 490371 AR1 Switzerland 490371 111 the United Kingdom and Singapore 490371 031 Cable Kit 606009 001 Optical drive connector cable Power button cable RJ 11 cable TouchPad cable USB cable Screw kit Phillips M2 0x3 0 screw Phillips M2 5x3 0 screw Phillips M2 5x4 0 screw Phillips M2 5x5 0 screw Phillips M2 5x6 5 screw 6...

Page 39: ... the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guam Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia ...

Page 40: ...06 001 39 6 cm 15 6 in HD light emitting diode display assembly for HP G62 biscotti computer models 605907 001 39 6 cm 15 6 in HD light emitting diode display assembly for HP G62 silver computer models 605908 001 39 6 cm 15 6 in HD light emitting diode display assembly for HP G62 white computer models 605910 001 Display back cover for use with HP G62 biscotti computer models 605911 001 Display bac...

Page 41: ...rland includes keyboard cable 605922 DH1 Keyboard for use in Norway includes keyboard cable 605922 DJ1 Keyboard for use in Greece includes keyboard cable 606001 001 Webcam module 606002 001 Microphone includes cable 606003 001 High Definition display panel includes display panel and backlight cables 606004 001 Top cover includes TouchPad board for use in matte black computer models 606005 001 Touc...

Page 42: ...losure with HDMI card reader for silver computer models 610566 001 Base enclosure with HDMI card reader for white computer models 610567 001 Top cover includes TouchPad board for use in biscotti computer models 610568 001 Top cover includes TouchPad board for use in silver computer models 610569 001 Top cover includes TouchPad board for use in white computer models 610583 001 500 GB 7200 rpm hard ...

Page 43: ...SuperMulti Double Layer Drive for use with blue computer models 619686 001 750 GB 5400 rpm hard drive 622641 001 250 GB 5400 rpm hard drive for model 1 1 only 622643 001 320 GB 5400 rpm hard drive for model 1 1 only 625823 001 Intel Arrandale i3 380 Processor 2 53 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for model 1 1 only 625824 001 Intel Arrandale i5 560 Processor 2 66 3 2 GHz 3 MB L3 cache 106...

Page 44: ...sembly or assembly procedures review and adhere to all service considerations NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points design...

Page 45: ... inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is no...

Page 46: ...p components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follow...

Page 47: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 48: ...tween the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 49: ...ing the computer Make special note of each screw size and location during removal and replacement Serial number The serial number label located in the battery bay of the computer provides important information that you may need when contacting technical support 1 Product name 4 Warranty period 2 Serial number 5 Model description select models 3 Product number Component replacement procedures 39 ...

Page 50: ...ption Spare part number Rubber Feet Kit 606012 001 The computer feet are adhesive backed rubber pads The feet attach to the base enclosure in the locations illustrated below 40 Chapter 4 Removal and replacement procedures ...

Page 51: ... power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the battery 2 upward and lift it out of the computer 3 To insert the battery insert the rear edge of the battery into the batt...

Page 52: ... 001 Hard drive hardware kit not illustrated includes connector bracket and screws 605919 001 Before removing the hard drive 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disc...

Page 53: ... 4 Disconnect the hard drive cable from the system board 1 5 Use the mylar tab on the hard drive bracket to move the hard drive to the right 2 bracket to lift the hard drive out 3 of the hard drive bay 6 To replace the hard drive bracket remove the four Phillips PM3 0 4 0 screws 1 that secure the hard drive bracket to the hard drive Component replacement procedures 43 ...

Page 54: ...7 Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive 2 Reverse this procedure to install the hard drive 44 Chapter 4 Removal and replacement procedures ...

Page 55: ... White computer models 610563 001 Red computer models 615437 001 Blue computer models 615438 001 Before removing the optical drive 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by firs...

Page 56: ...he optical drive with the optical drive bracket toward you 5 Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse the above procedure to reassemble and install the optical drive 46 Chapter 4 Removal and replacement procedures ...

Page 57: ...fore removing the WLAN module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the comp...

Page 58: ...mber 606006 001 5 Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 from the wireless module 6 Remove the Phillips PM2 0 3 0 screw 3 that secures the WLAN module to the computer The edge of the module opposite the slot rises away from the computer 48 Chapter 4 Removal and replacement procedures ...

Page 59: ... agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support NOTE WLAN modules are designed with a notch 5 to prevent incorrect insertion into the WLAN module slot Reverse this procedure to install a WLAN module Component ...

Page 60: ...er from the computer 4 Remove the battery see Battery on page 41 Remove the memory module 1 Turn the computer upside down with the front toward you 2 Loosen the two Phillips PM2 5 6 0 captive screws 1 that secure the mini card compartment cover to the computer 3 Lift the back side of the memory module cover 2 4 Lift the cover off the computer 3 The mini card compartment cover is included in the pl...

Page 61: ... or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 41 Remove the RTC battery 1 Unplug the RTC battery fro...

Page 62: ...3 Lift the battery 2 out of the computer Reverse this procedure to install the RTC battery 52 Chapter 4 Removal and replacement procedures ...

Page 63: ...922 BG1 For use in Turkey 595199 141 For use in the United Kingdom 595199 031 Before removing the keyboard 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the powe...

Page 64: ...mputer display side up with the front toward you 4 Open the computer as far as possible 5 Release the tabs along the left 1 and right 2 edges of the keyboard using a thin flat bladed screwdriver 6 Lift the rear edge of the keyboard 3 and set the keyboard back towards the display 4 54 Chapter 4 Removal and replacement procedures ...

Page 65: ...on force ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 55 ...

Page 66: ...er and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting AC adapter from the computer 4 Remove the following components a Battery see Battery on page 41 b Hard drive See Hard drive on page 42 c Optical drive see Optical dr...

Page 67: ...losure The top cover screws are identified by a triangle icon embossed on the base enclosure 3 Turn the computer display side up with the front toward you 4 Open the computer as far as possible 5 Remove the three Phillips PM2 5 6 0 screw that secures the top cover to the computer Component replacement procedures 57 ...

Page 68: ...ector 4 7 Lift the rear edge of the top cover 1 until the top cover disengages from the base enclosure Remove the top cover 2 NOTE The TouchPad is glued to the top cover and is included with the top cover spare part Reverse this procedure to install the switch cover 58 Chapter 4 Removal and replacement procedures ...

Page 69: ...mputer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Hard drive see Hard drive on page 42 b Optical drive see Optical drive on page 45 c Keyboard see Keyboard on page 53 d Top cover see Top cover on page 56 Remove the speaker assembly 1 Turn the top cov...

Page 70: ...Reverse this procedure to install the speaker assembly 60 Chapter 4 Removal and replacement procedures ...

Page 71: ...e AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Hard drive see Hard drive on page 42 b Optical drive see Optical drive on page 45 c Keyboard see Keyboard on page 53 d Top cover see Top cover on page 56 Remove the power button board 1 Turn the top cover upside down with the rear edge toward you 2 Rem...

Page 72: ...AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Hard drive see Hard drive on page 42 b Optical drive see Optical drive on page 45 c Keyboard see Keyboard on page 53 d Top cover see Top cover on page 56 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the four Phillips PM2 0 3 0 screws 1...

Page 73: ...onnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Hard drive see Hard drive on page 42 b Optical drive see Optical drive on page 45 c Keyboard see Keyboard on page 53 d Top cover see Top cover on page 56 Remove the modem module 1 Turn the computer upright with the front...

Page 74: ...verse the above procedure to install the modem module and be sure that the connector on the bottom of the modem module connects firmly into the system board 64 Chapter 4 Removal and replacement procedures ...

Page 75: ...e computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Hard drive see Hard drive on page 42 b Optical drive see Optical drive on page 45 c Keyboard see Keyboard on page 53 d Top cover see Top cover on page 56 Remove the USB board 1 Position the computer upright with the right side toward you 2 Disconnect the USB board cable 1 from the system board 3 Remove the P...

Page 76: ...Reverse this procedure to install the USB board 66 Chapter 4 Removal and replacement procedures ...

Page 77: ...d from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Hard drive see Hard drive on page 42 b Optical drive see Optical drive on page 45 c Keyboard see Keyboard on page 53 d Top cover see Top cover on page 56 Remove the power connector cable 1 Turn the computer upright with the right side toward y...

Page 78: ... disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 47 6 Remove the following components a Optical drive see Optical drive on page 45 b Keyboard see Keyboard on page 53 c Top cover see Top cover on page 56 Remove the ...

Page 79: ...isplay screws in the following steps Failure to support the display assembly can result in damage to the assembly and other components 6 Remove the six black Phillips PM2 5 7 0 screws 1 that secure the display assembly to the computer 7 Lift the display panel 2 straight up to remove it Reverse this procedure to install the display assembly Component replacement procedures 69 ...

Page 80: ...it spare part number 605917 001 9 Flex the inside edge of the top 1 the left and right sides 2 and the bottom 3 of the display bezel until the bezel disengages from the display back cover 10 Remove the display bezel 4 Reverse this procedure to install the display bezel 11 To replace the webcam module select models only lift the webcam module as far from the display enclosure as the webcam module c...

Page 81: ... hinge covers remove the two Phillips PM2 5 6 0 screws 1 that secure each hinge to the display enclosure 14 Remove the display hinge covers 2 The display hinge covers are available using spare part number 606017 001 Reverse this procedure to install the display hinge covers 15 To replace the display panel remove eight phillips PM2 5 6 0 screws 1 that secure the display panel to the display enclosu...

Page 82: ...0 3 0 screws 1 that secure each bracket to the display panel 18 Remove the display panel brackets 2 from the display panel The display panel brackets are available using spare part number 605915 001 Reverse this procedure to install the display panel brackets 19 To replace the wireless antenna transceivers lift up on the silver transceiver 1 and release the adhesive material from the display cover...

Page 83: ...antenna transceivers 3 The wireless antenna transceivers with cable is available using spare part number 606016 001 Reverse this procedure to install the display wireless antenna transceivers Component replacement procedures 73 ...

Page 84: ...N module on page 47 Modem module see Modem module on page 63 Before removing the system board 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from t...

Page 85: ...oard 1 Turn the computer upright with the right side toward you 2 Remove the four Phillips PM2 5 4 0 1 screws that secure the system board to the computer 3 Grasp the right edge 2 of the system board 4 Lift the system board 3 and pull it away from the base enclosure at an angle Reverse this procedure to install the system board Component replacement procedures 75 ...

Page 86: ... 606009 001 Reverse this procedure to install the modem module cable When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Fan heat sink assembly see Fan heat sink assembly on page 77 Processor see Processor on page 81 Reverse the preceding procedure to install the system board 76 Chapter 4 Re...

Page 87: ...ernal devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components a Hard drive see Hard drive on page 42 b Optical drive see Optical drive on page 45 c Keyboard see Keyboard on page 53 d Top cov...

Page 88: ...terial located between the fan heat sink assembly and system board components it might be necessary to move the fan heat sink assembly from side to side to detach the assembly 4 Remove the fan heat sink assembly 2 by lifting straight up NOTE Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory 1 Turn the system board right side up with the front ...

Page 89: ...move the fan heat sink assembly from side to side to detach the assembly 4 Remove the fan heat sink assembly 3 by lifting straight up Reverse this procedure to install the fan heat sink assembly The thermal material must be thoroughly cleaned from the surface of the fan heat sink assembly 1 3 and the processor 2 and video components 4 each time the fan heat sink assembly is removed Thermal pads an...

Page 90: ... material must be thoroughly cleaned from the surface of the fan heat sink assembly 1 and 3 and the processor component 2 each time the fan heat sink assembly is removed Thermal pads and thermal paste must be installed on all surfaces before the fan heat sink assembly is reinstalled The following illustration shows the locations for thermal material on systems with discrete graphics subsystems 80 ...

Page 91: ...rocessor 2 53 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for model 1 1 only 625823 001 Intel Arrandale i5 560 Processor 2 66 3 2 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for model 1 1 only 625824 001 Intel Arrandale i5 580 Processor 2 66 3 33 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for model 1 1 only 625825 001 Intel Pentium P6200 Processor 2 13 GHz 3 MB L3 cache 1066 MHz Dual Core 35 W for mode...

Page 92: ... Turn the processor locking screw 1 one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor 82 Chapter 4 Removal and replacement procedures ...

Page 93: ...tility by turning on or restarting the computer When the Press the ESC key for Startup Menu message displays in the lower left corner of the screen press the esc key 2 When the Startup Menu displays press the f10 key Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility If Setup Utility is not already running begin a...

Page 94: ...igation and selection information while Setup Utility is open press the f1 key Displaying system information The following procedure explains how to display system information in Setup Utility If Setup Utility is not open begin at step 1 If Setup Utility is open begin at step 2 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message display...

Page 95: ... the computer When the Press the ESC key for Startup Menu message displays in the lower left corner of the screen press the esc key When the Startup Menu displays press the f10 key 2 Use the arrow keys to select Exit Load Setup Defaults and then press the enter key 3 When the Setup Confirmation appears press the enter key 4 To save your change and exit Setup Utility use the arrow keys to select Ex...

Page 96: ...hanges and then press the enter key After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options NOTE Some of the Setup Utility menu items listed in this chapter might not be supported by the computer Main menu Select To do this System information View and change the system time and date View identification in...

Page 97: ...ys Mode Boot Options Set the following boot options POST hotkey delay sec Set the delay for the f1 f2 f9 f10 f11 and f12 functions of Setup Utility in intervals of 5 seconds each 0 5 10 15 20 CD ROM Boot Enable disable boot from CD ROM Floppy Boot Enable disable boot from diskette Internal Network Adapter Boot Enable disable boot from the internal network adapter Boot Order Set the boot order for ...

Page 98: ...s 1 Open Computer Setup by turning on or restarting the computer and then pressing the f10 key when the F10 ROM Based Setup message appears in the lower left corner of the screen Because Computer Setup is not operating system based it does not support the TouchPad Navigation and selection are by keystroke To choose a menu or a menu item use the arrow keys To select an item press the enter key To c...

Page 99: ...of the screen 2 Use the arrow keys to select File Restore Defaults and then press the enter key 3 When the confirmation dialog box opens press the f10 key 4 To save your preferences and exit Computer Setup use the arrow keys to select File Save Changes And Exit Then follow the instructions on the screen Your preferences go into effect when the computer restarts NOTE Your password settings and secu...

Page 100: ...sor cache and memory size and system ROM Restore Defaults Replace the configuration settings in Computer Setup with the original factory settings Password settings and security settings are not changed when you restore the factory settings Ignore Changes And Exit Cancel any changes entered during the current session and then exit and restart the computer Save Changes And Exit Save any changes ente...

Page 101: ... turning on not restarting the computer System IDs Enter a user defined computer asset tracking number and ownership tag Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive The following options are available Fast Runs the Disk Sanitizer erase cycle once Optimum Runs the Disk Sanitizer erase cycle 3 times Custom Allows you to select the desired number of Disk S...

Page 102: ...sk 4th boot device Notebook hard drive 5th boot device USB hard disk 6th boot device Network controller Device Configurations Swap the functions of the fn key and left ctrl key Enable disable USB legacy support When enabled USB legacy support allows the following Use of a USB keyboard in Computer Setup even when the operating system is not running Startup from bootable USB devices including a hard...

Page 103: ...e disable embedded Bluetooth Device Radio Enable disable Network Interface Controller NIC Enable disable LAN WLAN Switching Enable disable Wake on LAN Enable disable the integrated camera webcam Port options Enable disable USB port Enable disable ExpressCard slot Computer Setup in Linux 93 ...

Page 104: ...iting to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plas...

Page 105: ...p to 16 8 million Contrast ratio 300 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 259 0 259 mm Format 1280 800 HD 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical 39 6 cm 15 6 in display specifications 95 ...

Page 106: ...etting Single track 1 0 ms 1 0 ms 1 5 ms 2 0 ms 1 5 ms Average 14 0 ms 14 0 ms 12 0 ms 12 0 ms 11 0 ms Maximum 24 0 ms 22 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 250 26 3 728 976 773 168 625 142 448 488 397 168 312 581 808 Disc rotational speed 5400 rpm 7200 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storag...

Page 107: ...RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD 230 ms CD 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer...

Page 108: ...and CD TEXT Write DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Random access time BD 230 ms DVD 180 ms CD 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 4X BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB...

Page 109: ...n or become inoperable Only users who have expert knowledge of computer hardware and hardware configurations should change resource settings To view resource settings in Windows 7 and Windows Vista 1 Select Start Computer 2 Click System properties near the top of the Computer folder 3 On the left click Device Manager 4 On the View menu click one of the following Resources by type Resources by conn...

Page 110: ...g system feature System restore points allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature With Recovery Manager you can...

Page 111: ... one set of recovery discs NOTE Use an optional external optical drive purchased separately to create recovery discs or purchase recovery discs for the computer from the HP Web site Note the following guidelines before creating recovery discs NOTE The external hard drive must be connected to a USB port on the computer not to a USB port on an external device such as a hub Use high quality DVD R DVD...

Page 112: ...screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document steps 1 Display the screen 2 Copy the screen To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit Paste 4 Save the document Back up the informat...

Page 113: ...ze and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up and create a backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help a...

Page 114: ...left pane click System Protection 3 Click the System Protection tab 4 Under Protection Settings select the disk for which you want to create a restore point 5 Click Create 6 Follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel...

Page 115: ...overing from the dedicated recovery partition select models only NOTE If the computer includes an SSD you might not have a recovery partition You cannot recover using this procedure Recovery discs are included for computers that do not have a partition Use these discs to recover the operating system and software On some models you can perform a recovery from the partition on the hard drive accesse...

Page 116: ...erating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To recover the original hard drive image using f11 1 If possible back up all personal files 2 Restart the computer and then press f11 while the Press F11 for recovery message appears on the screen 3...

Page 117: ...tor pin assignments Audio out headphone Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio out headphone 107 ...

Page 118: ... Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 108 Chapter 8 Connector pin assignments ...

Page 119: ...RJ 11 modem Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused RJ 45 network Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused RJ 11 modem 109 ...

Page 120: ...data 1 5 TMDS data 1shield 6 TMDS data 1 7 TMDS data 0 8 TMDS data 0 shield 9 TMDS data 0 10 TMDS clock 11 TMDS clock shield 12 TMDS clock 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 5V power 19 Hot plug detect 20 Shell 110 Chapter 8 Connector pin assignments ...

Page 121: ...Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground Universal Serial Bus 111 ...

Page 122: ...ements listed below are applicable to all countries or regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal ...

Page 123: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 124: ...them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury might be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section...

Page 125: ... covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 Display 115 ...

Page 126: ... to the display enclosure and lift up to remove the display hinge covers 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 116 Chapter 10 Recycling ...

Page 127: ... tape 1 that secures the sides of the display panel to the display panel frame 9 Remove the display panel frame 2 from the display panel 10 Remove the screws 1 that secure the backlight cover to the display panel 11 Lift the top edge of the backlight cover 2 and swing it outward 12 Remove the backlight cover 13 Turn the display panel right side up Display 117 ...

Page 128: ...rn the display panel upside down 16 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 118 Chapter 10 Recycling ...

Page 129: ...nect the display cable 1 from the LCD panel 19 Remove the screws 2 that secure the LCD panel to the display rear panel 20 Release the LCD panel 3 from the display rear panel 21 Release the tape 4 that secures the LCD panel to the display rear panel Display 119 ...

Page 130: ...22 Remove the LCD panel 23 Recycle the LCD panel and backlight 120 Chapter 10 Recycling ...

Page 131: ...ot options 87 92 boot order 87 92 button sound 87 buttons power 8 TouchPad right left 6 C cables service considerations 35 camera module removal 71 spare part number 71 camera product description 2 caps lock light identifying 7 Card Reader Power Saving 87 changing the language of Setup Utility 83 chipset product description 1 compartments memory module 13 components additional hardware 15 bottom 1...

Page 132: ...fan always on 87 fan heat sink assembly removal 77 spare part number 19 77 feet locations 40 spare part number 40 File menu 90 fn key identifying 9 front components 5 full system recovery 100 function keys identifying 9 G graphics product description 1 grounding equipment and methods 38 H hard drive precautions 35 product description 2 removal 42 spare part numbers 19 26 42 specifications 96 hard ...

Page 133: ... 81 spare part numbers 19 81 Processor C6 State 87 product description audio 2 camera 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 product name 1 R recovering a pr...

Page 134: ...TouchPad buttons 6 identifying 6 removal 62 TouchPad button board spare part number 62 TouchPad zone identifying 6 transporting guidelines 37 U Universal Serial Bus USB port pin assignments 111 USB board removal 65 spare part number 22 65 USB legacy support 88 92 USB ports identifying 11 12 using Setup Utility 83 using system restore 104 V vents identifying 12 13 Virtualization Technology 87 W web...

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HP G62 Series, Maintenance And Service Manual

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