Appendix D
Service and Support
84
•
ASCII, XMODEM, 1K-XMODEM, YMODEM, YMODEM-G,
YMODEM-batch, ZMODEM, KERMIT, and Super KERMIT file
transfer protocols
Call (408) 553-3500 to connect to the HP NetServer Support BBS.
Automated Fax
HP’s automated fax system contains full product data sheets, price guides, and a
subset of the HP NetServer support information.
In the U.S., call (800) 333-1917 from a push button tone phone to request that an
index of available documents be sent to your fax machine. Call again to select the
documents that you want transmitted.
Outside the U.S. and Canada, call (208) 344-4809 from your fax machine. Use the
handset and touch-tone keyboard on your fax machine to request an index of
available documents. After you have made your choice, you are instructed to press
START on your fax machine and hang up the handset. The telephone connection
is maintained and used to send the fax to your machine. Call again from your fax
machine to select the documents that you want transmitted to you. If you are using
a fax modem instead of a fax machine, this process works only if your fax software
provides a START command.
HP NetServer Support News
HP NetServer Support News is an electronic newsletter dedicated to bringing you
late-breaking product and support information on HP NetServer products. This
newsletter is published once a month.
HP NetServer Support News can be obtained in several ways:
•
From the library of the HPPC forum on CompuServe
•
Via HP’s World Wide Web home page
•
Via Internet FTP
•
From HP’s Bulletin Board System
Each of these electronic sources is described in this chapter.
The most convenient way to keep up-to-date is to visit the HPPC forum on
CompuServe regularly. Issues of HP NetServer Support News are posted in the
forum as they come out—part of the ongoing seminar on HP NetServer systems.