Appendix C
Warranty and Software License
63
2. Travel and labor charges for on-site repairs caused by third-party hardware
or software;
3. Loss of, or damage to, an HP NetServer in transit when Customer is
responsible for the transportation charges.
For on-site service, Customer must provide the following:
1. Access to the product,
2. Adequate working space and facilities within a reasonable distance of the
product,
3. Access to and use of all information and facilities determined necessary by
HP or Reseller to service the product, and
4. Operating supplies and consumables such as Customer would use during
normal operation.
When service is being performed on-site, an authorized representative of Customer
must be present at all times. Customer must state if the product is being used in an
environment that poses a potential health hazard to repair personnel. HP or
Reseller may refuse to provide on-site service if HP or Reseller determines, in its
sole discretion, that such product is located in an environment which poses a
potential health hazard to service personnel. HP or Reseller may require that the
product be maintained by Customer personnel under direct HP or Reseller
supervision.
Obtaining Warranty Service
To obtain warranty service, Customer must contact HP or Reseller. The customer
must be prepared to provide the product model number and serial number and may
be required to provide dated proof of purchase.
Depending on the product, warranty repair or replacement may be provided, at HP
or Reseller’s sole discretion, at Customer’s location or "On-site", by the Return-to-
HP/Reseller process, or by use of the Customer Replacement Part process.
Customer Replacement Part
Customer replaceable parts, such as the keyboard, mouse, and selected other
products, may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty, and taxes; provide telephone assistance on
replacement of the component; and pay shipping charges, duty, and taxes for
part(s) to be returned to HP.
