Appendix C
Warranty and Software License
64
Return to HP/Reseller
If on-site warranty service is not applicable, the product must be returned to a
service facility designated by HP or Reseller. Customer must enclose a copy of a
document proving date of purchase. Customer shall prepay shipping charges (and
shall pay all duty and taxes) for products returned to HP or Reseller for warranty
service. HP or Reseller shall pay for return of products to Customer except for
products returned to Customer in another country.
On-site
Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) and during normal business hours for
HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office).
Response time is second business day for Zones 4 and 5 (200 miles, 320 Km);
third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6.
Additional information is available in The HP Service and Support Travel and
Office Directory, available from any HP Sales and Service Office.
On-site service for this product is restricted or unavailable in certain locations. In
HP Excluded Travel Areas--areas where geographical obstacles, undeveloped
roads, or unsuitable public transportation prohibit routine travel--service is
provided on a negotiated basis at extra charge.
Travel restrictions and response time for Reseller is defined by the participating
reseller.
On-site service is limited to products that remain in the country of original
Customer purchase from HP or Reseller. Outside the country of original purchase,
on-site warranty service is available only by prior arrangement either through
purchase of the product at HP’s International Price, with the destination specified
at time of order, or through purchase of a service contract from the HP Subsidiary
or Distributor in the destination country. Otherwise, the product must be returned
by Customer to the country of original purchase for service.
HP may provide Customer Replacement Parts in lieu of on-site services.
Consult the purchase documents for the product or consult directly with HP or
Reseller in the country of purchase if you have any questions concerning your
warranty terms and conditions.
