HP e-diagtools 4.0, User Manual

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5 Advanced System Tests
How to Run an Advanced System Test
How to Run an Advanced System Test
To perform an advanced test:
1 Select the tests you want to run. To do this, highlight each test using the keyboard
arrow keys then press the
Enter
key or the keyboard space bar. You can select one
or several tests.
Some tests may not be available for your HP computer. These will appear in grey.
2 If you want to run the tests once, press
F2
.
If you want to run the tests repeatedly in a loop, press
F12
. This is very useful if the
hardware problem occurs intermittently.
NOTE Some tests cannot run in loop mode – these are indicated on the screen.
To Stop a Test or
Exit Loop Testing
You can press
Esc
to stop the current test or to exit loop testing.
Note that some test sequences are critical and must be completed before they can be
stopped. If you press
Esc
, you may have to wait several moments before testing is
stopped.
Test Result:
PASSED
Once the test is finished, the test results screen appears.
At this stage you can:
•
If applicable, follow the onscreen recommendations.
•
Press
F2
to do further advanced tests.
•
Press
F3
to exit e-Diagtools.
•
Press
F4
to go to the Support Ticket screen.
Test Result: WARNING or FAILED
Important Recommendation
Since e-Diagtools displays only one error at a time whereas the Support Ticket will list
all errors, it is recommended that:
1 You consult the Support Ticket to see the full list of errors. It may help you determine
the source of the error more easily.
2 After fixing the problem detected by the hardware diagnostics, run e-Diagtools again.