HP e-diagtools 4.0, User Manual

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4 e-Diagtools Basic System Test
Test Result: PASSED
36 English
NOTE The screen image may become momentarily corrupted during the basic system test. This
is normal when the graphics system is being tested. Do not restart your system. The
image will be restored after the test is complete.
Test Result: PASSED
The following actions are recommended:
•
If you are running e-Diagtools for verification purposes only, there is no need to
continue with the Advanced Tests. (If desired, you can view or save the support ticket
by pressing
F4
.) Press
F3
to exit e-Diagtools.
•
Follow the on-screen recommendations.
Support Ticket
If you are investigating a problem with your computer, press
F4
to view or save the
support ticket. Although no failure was detected, the Support Ticket will be effective for
communicating the test results and computer configuration to your support provider.
To learn more about the Support Ticket, refer to chapter 6.
Advanced System Tests
Intermediate and experienced users should proceed to the Advanced System Tests by
pressing
F2
, since no problem was found using the basic system test. If you are a less
experienced user, contact your support provider for assistance. You may be asked by
your support agent to conduct an advanced system test.