HP e-diagtools 4.0, User Manual

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HP e-Diagtools 4.0 User’s Guide
Who Should Read This Book?
This manual is for anyone who wants to:
•
Diagnose hardware problems on an HP computer
•
Understand the purpose of e-Diagtools
•
Learn how to use e-Diagtools
•
Know what to do when an e-Diagtools test fails
•
Provide their support provider with more information for solving problems quickly
and effectively
•
Learn about advanced topics for IT or MIS personnel, such as the HP Protected
Partition and the Virtual Call Assistant
•
Find out where to get more information and support.
What is e-Diagtools?
The first step in solving a problem with a computer is
diagnosis
.
HP’s e-Diagtools helps you diagnose hardware-related problems on a HP computer.
It is a series of tools designed to help you to:
•
Distinguish between software and hardware problems
•
Diagnose hardware-related problems
•
Provide precise information to support providers so that they can solve any problem
quickly and effectively.
e-Diagtools is not a repair tool.
Compatibility
e-Diagtools 4.0 is compatible with:
•
Selected HP Compaq Business PCs released after May 2002.
•
Selected HP Notebook platforms released from April 2002.
•
For HP Workstation and Server platforms, this information will be announced at a
later date.
For more detailed information, refer to the HP support web sites (refer to page 7).
NOTE e-Diagtools 4.0 is not compatible with HP computers that use e-Diagtools 3.5x or earlier.
Other versions of e-Diagtools and Diagtools are available for all HP Brio, e-pc, Kayak,
Vectra and Notebook PCs via the HP support web sites (refer to page 7).