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HP DL385 - ProLiant - G5, User Manual

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HP DL385 - ProLiant - G5 User Manual Download Page 125

 

 125 

 
 

 

Troubleshooting 

In this section 

Troubleshooting resources..........................................................................................................

125

Server diagnostic steps ...............................................................................................................

125

Important safety information ......................................................................................................

126

Preparing the server for diagnosis ..............................................................................................

130

Symptom information.................................................................................................................

130

Service notifications ...................................................................................................................

131

Loose connections ......................................................................................................................

131

Diagnostic steps..........................................................................................................................

132

POST error messages and beep codes ........................................................................................

148

 

 

Troubleshooting resources 

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for 
resolving common problems as well as a comprehensive course of action for 
fault isolation and identification, error message interpretation, issue resolution, 
and software maintenance. 

To obtain the guide, refer to any of the following sources and then select the HP 
ProLiant Servers Troubleshooting Guide.  

•

 

The server-specific Documentation CD 

•

 

The Business Support Center on the HP website 
(

http://www.hp.com/support

). You can find the guide by using the navigation 

features on the HP website.  

•

 

The Technical Documentation website (

http://www.docs.hp.com

). Select 

Enterprise Servers, Workstations and Systems Hardware, and then the 
appropriate server.  

 

Server diagnostic steps 

This section covers the steps to take in order to diagnose a problem quickly. 

Summary of Contents for DL385 - ProLiant - G5

Page 1: ...HP ProLiant DL385 Server User Guide March 2005 Second Edition Part Number 376536 002 ...

Page 2: ...P shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds March 2005 Second Edition Part Number 376536 002 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems...

Page 3: ...binations 25 Hot plug SAS hard drive LEDs 26 Hot plug SAS hard drive LED combinations 26 PCI riser cage LED 28 Remote management connector 29 Identifying hot plug fans 29 Hot plug fan LED 30 Power converter module LED 31 Battery backed write cache LEDs 32 Battery backed write cache LED statuses 32 Server operations 35 Powering up the server 35 Powering down the server 35 Extending the server from ...

Page 4: ...installation 57 Introduction 57 Processor option 58 Memory options 62 DIMM installation guidelines 62 Installing DIMMs 63 Hot plug SCSI hard drive options 64 SCSI IDs 65 Removing a SCSI hard drive blank 65 Installing a hot plug SCSI hard drive 66 Removing a hot plug SCSI hard drive 67 Power supply blank 68 Hot plug SAS hard drive options 68 SAS drive numbers 68 Installing a hot plug SAS hard drive...

Page 5: ...CD ROM drive cabling 99 Diskette drive cabling 99 Power button LED cabling 100 RILOE cabling SCSI 101 Internal power cabling 101 Server software and configuration utilities 103 Configuration tools 103 SmartStart software 103 ROM based enhancements overview 105 HP ROM Based Setup Utility 105 Array Configuration Utility 108 Option ROM Configuration for Arrays 108 HP ProLiant Essentials Rapid Deploym...

Page 6: ... 121 Battery replacement 123 Troubleshooting 125 Troubleshooting resources 125 Server diagnostic steps 125 Important safety information 126 Symbols on equipment 126 Warnings and cautions 128 Preparing the server for diagnosis 130 Symptom information 130 Service notifications 131 Loose connections 131 Diagnostic steps 132 Start diagnosis flowchart 132 General diagnosis flowchart 134 Power on proble...

Page 7: ...e Avis Canadien 158 European Union regulatory notice 159 Japanese notice 160 BSMI notice 160 Korean notice A B 161 Battery replacement notice 161 Taiwan battery recycling notice 162 Power cord statement for Japan 162 Server specifications 163 Server specifications 163 Environmental specifications 164 Technical support 165 Related documents 165 Before you contact HP 165 HP contact information 165 C...

Page 8: ......

Page 9: ...m board LEDs 20 System LEDs and internal health LED combinations 22 SCSI backplane LEDs 23 Hot plug SCSI hard drive LEDs 24 Hot plug SCSI hard drive LED combinations 25 Hot plug SAS hard drive LEDs 26 Hot plug SAS hard drive LED combinations 26 PCI riser cage LED 28 Remote management connector 29 Identifying hot plug fans 29 Hot plug fan LED 30 Power converter module LED 31 Battery backed write ca...

Page 10: ...nt panel components Item SCSI model top SAS model bottom 1 Hard drive bays Hard drive bays 2 USB port USB port 3 Bay for tape drive or hard drive with tape drive blank 4 Diskette drive bay Diskette drive bay 5 DVD CD ROM drive DVD CD ROM drive ...

Page 11: ...omponent in critical state 2 External health LED power supply Green Normal Amber flashing Power redundancy failure Red flashing Critical power supply failure 3 NIC 1 link activity LED Green Network link Green flashing Network link and activity Off No link to network If power is off view the rear panel RJ 45 LEDs for status 4 NIC 2 link activity LED Green Network link Green flashing Network link an...

Page 12: ...r LED Green System on Amber System shut down but power still applied Off Power cord not attached or power supply failure Rear panel components Item Description Connector Color 1 PCI X expansion slot 1 64 bit 100 MHz Bus A N A 2 PCI X expansion slot 2 64 bit 100 MHz Bus A N A 3 PCI X expansion slot 3 64 bit 133 MHz Bus B N A 4 Serial connector Teal 5 iLO connector N A 6 Mouse connector Green ...

Page 13: ... Purple 9 NIC 1 connector N A 10 NIC 2 connector N A 11 USB connectors 2 Black 12 Video connector Blue Rear panel LEDs and buttons Item Description LED Color Status 1 RJ 45 activity LED Green On or flashing Network activity Off No network activity 2 RJ 45 link LED Green On Linked to network Off Not linked to network ...

Page 14: ...ted 4 Power supply LED Green On Power turned on and power supply functioning properly Off One or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit System board components Item Description 1 Smart Array 6i Cache Module option 2 PPM for processor 1 3 NMI header ...

Page 15: ...port 1 12 Fan connector 13 System maintenance switch 14 Diskette drive system connector 15 Power supply signal connector 16 Fan connector 17 System power connector 18 Processor socket 2 19 PPM for processor 2 20 DIMM slots 1 4 21 Fan connector 22 Fan connector 23 Processor socket 1 This feature applies only to SCSI models System maintenance switch Position Default Function S1 Off Off iLO security ...

Page 16: ... is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset Crash dump analysis is an essential part of eliminating reliability problems suc...

Page 17: ...rm an NMI event by temporarily shorting the NMI header with a jumper The NMI event enables a hung system to become responsive again DIMM slots DIMM slots are numbered sequentially 1 through 8 and the paired banks are identified by the letters A B C and D Item Description 1 DIMM slot 1A 2 DIMM slot 2A 3 DIMM slot 3B 4 DIMM slot 4B 5 DIMM slot 5C 6 DIMM slot 6C 7 DIMM slot 7D 8 DIMM slot 8D ...

Page 18: ...ector 2 SCSI connector port 2 3 DVD CD ROM drive connector 4 SCSI connector port 1 5 Diskette drive connector 6 Power connector 7 USB connector 8 Diskette drive system connector 9 SCSI connector used with a jumper cable in simplex mode or terminator board in duplex mode 10 DVD CD ROM drive system connector ...

Page 19: ... components Item Description 1 Power button LED connector 2 DVD CD ROM drive connector 3 DVD CD ROM drive system connector 4 SAS connector 5 Diskette drive system connector 6 Diskette drive connector 7 SAS connector 8 Power connector 9 USB connector ...

Page 20: ...PCI riser cage is seated 3 PPM 1 failure Amber PPM failure Off Normal 4 System overtemperature Amber Cautionary or critical temperature level detected Off Temperature OK 5 Processor 2 overtemperature Amber Cautionary or critical temperature level detected Off Temperature OK 6 Processor 2 failure Amber Processor failure Off Normal 7 Auxiliary power good Green Normal Off Power failed ...

Page 21: ... PPM failure Off Normal 12 DIMM 5C failure Amber Memory failure Off Normal 13 DIMM 6C failure Amber Memory failure Off Normal 14 DIMM 7D failure Amber Memory failure Off Normal 15 DIMM 8D failure Amber Memory failure Off Normal 16 Processor 1 failure Amber Processor failure Off Normal 17 Processor 1 overtemperature Amber Cautionary or critical temperature level detected Off Temperature OK 18 SCSI ...

Page 22: ... exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Amber flashing Processor in socket X is in a pre failure condition PPM failure slot X amber Red flashing PPM in slot X has failed PPM is not installed in slot X but the corresponding processor is installed DIMM failure slot X amber Red flashing DI...

Page 23: ... have failed or are missing SCSI configuration error amber Red flashing SCSI cabling or terminator configuration is incorrect for SCSI backplane This feature applies only to SCSI models SCSI backplane LEDs Item LED Description Status 1 SCSI configuration On Simplex Off Duplex 2 SCSI configuration error On SCSI cabling or terminator configuration is incorrect Off SCSI cabling or terminator configur...

Page 24: ...vity Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity ...

Page 25: ...expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array being se...

Page 26: ...ating amber and blue The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application On Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as p...

Page 27: ... may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible Flashing irregularly Off The drive is active and it is operati...

Page 28: ...de PCI riser cage LED CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Status On AC power connected Off AC power disconnected ...

Page 29: ... located on the system board is used to cable the RILOE II option For more information refer to SAS RILOE II Cabling RILOE cabling SAS on page 89 SCSI RILOE II Cabling RILOE cabling SCSI on page 101 or the Remote Insight Lights Out Edition II User Guide on the Documentation CD Identifying hot plug fans ...

Page 30: ... Item Description Configuration 1 Fan 1 Primary 2 Fan 2 Redundant 3 Fan 3 Redundant 4 Fan 4 Primary 5 Fan 5 Primary 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Hot plug fan LED Status Green Operating normally Amber Failed Off No power ...

Page 31: ...Server component identification 31 Power converter module LED Status Amber Failed Off Operating normally ...

Page 32: ...fer to Battery backed write cache LED statuses on page 32 Battery backed write cache LED statuses NOTE This feature applies only to SCSI models Server status LED status Battery module status Server is on and has normal run time Green On Fast charging Green Flashing The microcontroller is waiting for communication from the host controller Green Off The battery is fully charged ...

Page 33: ... of one or more of the three button cells within the battery module Amber Flashing An open exists in the circuit between the positive and negative terminals of the battery module Amber Off Normal Server is off and is in data retention mode Amber Flashing every 15 seconds User data held in the write cache is being backed up ...

Page 34: ......

Page 35: ...sk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the se...

Page 36: ...ce the server in standby mode 2 When the server activates standby power mode the system power LED changes to amber 5 If the server is installed in a rack locate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power ...

Page 37: ...ge WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 3 After performing the installation or maintenance procedu...

Page 38: ...s to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server if performing a non hot plug installation or maintenance procedure Powering down the server on page 35 2 Extend the server from the rack if...

Page 39: ...o a closed position Accessing the product rear panel Cable management arm with left hand swing on page 39 Cable management arm with right hand swing on page 39 Cable management arm with left hand swing To access the server rear panel open the cable management arm Cable management arm with right hand swing NOTE To access some components you may need to remove the cable management arm To access the ...

Page 40: ...pansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server Powering down the server on page 35 2 Extend the server from the rack if applicable Extending the server from the rack on page 37 3 Remove the access panel CAUTION Always wear an antistatic wrist strap when working inside the server 4 Disconnect any internal o...

Page 41: ...erver 3 CAUTION If a RILOE board is installed in the riser cage the cable to the system board must be removed after the riser cage is partially lifted from the server Installing the PCI riser cage CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage ...

Page 42: ...ge with the chassis and slide it into place 2 Tighten the thumbscrews to secure the PCI riser cage a Lift the thumbscrew knobs b Turn the thumbscrews clockwise while pressing down until tightened c Turn the thumbscrews counterclockwise to lower the thumbscrew knobs ...

Page 43: ...xtend or remove the server from the rack Extending the server from the rack on page 37 3 Remove the access panel 4 Remove the front fan bracket 5 Remove all hot plug fans from the front fan bracket To replace the front fan bracket reverse the removal steps and press down on the top of each fan to be sure it is seated properly ...

Page 44: ......

Page 45: ...ers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to bu...

Page 46: ... H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Optimum environment When installing the server in a rack select a location that meets the environmen...

Page 47: ...he rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The HP 9000 and 10000 Series Racks provide proper server cooling from flow through perforati...

Page 48: ...when installing third party options Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by l...

Page 49: ...he equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the Int...

Page 50: ...t a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Neve...

Page 51: ...assist in aligning the rails while the other two support the component Use caution when installing the component in or removing the component from the rack it is unstable when not fastened to the rails Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware...

Page 52: ...ion or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Ins...

Page 53: ...tandard video connector on the server rear panel is not used when the RILOE II board is installed For more information refer to the HP Remote Insight Lights Out Edition II User Guide Item Description Connector Color 1 PCI X expansion slot 1 64 bit 100 MHz Bus A N A 2 PCI X expansion slot 2 64 bit 100 MHz Bus A N A 3 PCI X expansion slot 3 64 bit 133 MHz Bus B N A 4 Serial connector Teal 5 iLO conn...

Page 54: ...ose not to install the cable management arm install the power cord anchor to the server NOTE Peripheral device cables are removed for clarity NOTE If using the power cord anchor be sure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply 6 Secure cables to the cable management arm ...

Page 55: ...Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Powering up and co...

Page 56: ... systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP ...

Page 57: ... supply option 80 Expansion board options 81 Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damag...

Page 58: ...n working inside the server CAUTION To prevent possible server malfunction do not mix processors of different types IMPORTANT If upgrading processor speed update the system ROM before installing the processor IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly IMPORTANT Always install a PPM when you install a processor The system fail...

Page 59: ...Unlock the processor retaining bracket 6 Open the processor retaining bracket 7 Release the processor locking lever CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage ...

Page 60: ...ding holes in the socket 8 Install the processor IMPORTANT The key on the processor must be aligned with the keyed corner of the processor socket 9 Close the processor locking lever CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 10 Remove the heatsink protective cover from the heatsink ...

Page 61: ...Hardware options installation 61 11 Install the heatsink 12 Close the processor retaining bracket 13 Open the latches on the corresponding PPM slot ...

Page 62: ...Registered DDR SDRAM DIMMs The server supports up to 16 GB of memory using eight 2 GB DIMMs NOTE The server is set to Advanced ECC Support For more information refer to HP ROM Based Setup Utility on page 105 or the HP Rom Based Setup Utility User Guide located on the Documentation CD NOTE PC2 memory also known as DDR2 SDRAM is not supported Refer to DIMM Slots on page 17 for DIMM slot locations an...

Page 63: ... pairs banks beginning with banks furthest away from each populated processor banks B and D Processor 2 may be installed without memory Any memory installed into banks for processor 2 can be used only if processor 2 is installed CAUTION Always wear an antistatic wrist strap when working inside the server Installing DIMMs 1 Power down the server Powering down the server on page 35 2 Extend the serv...

Page 64: ...ically sets all SCSI IDs The SCSI ID for each hot plug hard drive is set automatically to the next sequential ID number in a series beginning with ID0 If only one SCSI hard drive is used install it in the bay with the lowest number Hot plug hard drives must be either Wide Ultra2 Ultra3 or Ultra320 SCSI types Mixing these types with other drive standards degrades the overall performance of the driv...

Page 65: ...pports two hard drives on one channel SCSI IDs 0 and 1 and up to four hard drives on the other channel SCSI IDs 2 through 5 The SCSI IDs for both simplex and duplex configurations are illustrated Always populate hard drive bays starting with the lowest SCSI ID Removing a SCSI hard drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are popul...

Page 66: ...blanks Installing a hot plug SCSI hard drive CAUTION Always power down the server if the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server 1 Remove the existing hard drive blank or hard drive from the drive bay 2 Install the hard drive ...

Page 67: ...erver if the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug hard drive LEDs Hot plug SCSI hard drive LED combinations on page 25 Hot pl...

Page 68: ...tions When adding hard drives to the server observe the following general guidelines The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest drive number Hard drives must be SFF types Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array SAS drive nu...

Page 69: ...Hardware options installation 69 Installing a hot plug SAS hard drive 1 Remove the SAS hard drive blank 2 Prepare the SAS hard drive ...

Page 70: ...binations on page 26 Removing a hot plug SAS hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations on page 26 2 Back up all server data on the hard drive ...

Page 71: ...ve NOTE This procedure shows images of the SCSI model server but it also applies to the SAS model server 1 Power down the server Powering down the server on page 35 2 Extend the server from the rack if applicable Extending the server from the rack on page 37 3 Remove the access panel ...

Page 72: ...bay 5 Slide the diskette drive into the diskette drive bay 6 Tighten the thumbscrew 7 Secure the diskette drive cable to the diskette drive cable connector on the SCSI backplane board or SAS backplane board 8 Install the access panel Installing the access panel on page 39 9 Power up the server Powering up the server on page 35 ...

Page 73: ...on NOTE This feature applies only to SCSI models 1 Remove the existing hard drive blank or hard drive from the upper left drive bay 2 Reach underneath and squeeze the middle of the tape drive blank 1 3 Pull the blank out of the bay 2 4 Install the tape drive ...

Page 74: ...utes the BIOS performs an orderly shutdown and then restarts This process repeats until the cautionary temperature level is no longer detected The BIOS performs an orderly shutdown if less than five fans are operating in the standard configuration or if less than seven fans are operating in the redundant configuration The server performs an immediate shutdown if it detects a critical temperature l...

Page 75: ...ck personal injury and damage to the equipment Do not attempt to service any parts of the equipment other than those specified in the following procedure Any other activities may require that you shut down the server and remove the power cord Installation and maintenance of this product must be performed by individuals who are knowledgeable about the procedures precautions and hazards associated w...

Page 76: ... 3 Redundant 4 Fan 4 Primary 5 Fan 5 Primary 6 Fan 6 Primary 7 Fan 7 Primary 8 Fan 8 Redundant Installing redundant hot plug fans For information on hot plug fan locations refer to Identifying Hot Plug Fans on page 29 1 Extend the server from the rack if applicable Extending the server from the rack on page 37 2 Remove the access panel ...

Page 77: ...een Front panel LEDs and buttons on page 11 Battery backed write cache option NOTE This feature applies only to SCSI models Along with the cache module the battery pack provides transportable data protection increases overall controller performance and maintains any cached data for up to 72 hours The NiMH batteries in the battery pack are continuously recharged through a trickle charging process w...

Page 78: ...erver is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process may take up to 4 hours During this time the cache module will function properly but without the performance advantage of the battery pack NOTE The data protection and the time limit al...

Page 79: ...g the system board 8 Install the battery pack assembly into the server 9 Install the PCI riser cage Installing the PCI riser cage on page 41 10 Install the front fan bracket Front fan bracket on page 43 11 Install the access panel Installing the access panel on page 39 12 Power up the server Powering up the server on page 35 ...

Page 80: ... page 39 2 Remove the power supply blank WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 3 Slide the power supply into the power supply bay 4 Connect the power cord to the power supply 5 Route the power cord through the cable management arm or power cord anchor NOTE If using the power cord anchor be sure to lea...

Page 81: ...l server but it also applies to the SAS model server The server supports PCI and PCI X expansion boards For instructions on installing a RILOE II board refer to the HP Remote Insight Lights Out Edition II User Guide on the Documentation CD IMPORTANT The optional RILOE II board can be installed only in slot 3 If you plan to install a RILOE II board in the future leave slot 3 unpopulated 1 Power dow...

Page 82: ...and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 5 Perform one of the following a If you are installing an expansion board in slot 1 or 2 remove the expansion slot cover b If you are installing an expansion board in slot 3 ...

Page 83: ...Hardware options installation 83 Remove the PCI riser cage Removing the PCI riser cage on page 40 Remove the expansion slot cover 6 Unlock the PCI retaining clip ...

Page 84: ... page 41 if you installed the expansion board in slot 3 10 Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board for details 11 Close the PCI riser cage door 12 Install the access panel Installing the access panel on page 39 13 Power up the server Powering up the server on page 35 ...

Page 85: ...nal RILOE II board refer to the HP Remote Insight Lights Out Edition II User Guide on the Documentation CD For information on cabling peripheral components refer to the white paper on high density deployment in HP or Compaq branded racks on the HP website http www hp com SAS model cabling List of topics SAS hard drive cabling 86 USB cabling 87 DVD CD ROM drive cabling 87 Diskette drive cabling 88 ...

Page 86: ...SAS model uses a serial attached SCSI bus to connect SAS hard drives on a SAS backplane to a PCI SAS controller In a SAS environment each hard drive has a direct connection to the SAS controller Two cables connect the PCI SAS controller to the SAS backplane Each cable controls four SAS drives ...

Page 87: ...ver cabling 87 USB cabling The USB cable connects the front panel USB connector to the SAS backplane DVD CD ROM drive cabling Item Cable Description 1 DVD CD ROM drive cable 2 DVD CD ROM drive system cable ...

Page 88: ...88 HP ProLiant DL385 Server User Guide Diskette drive cabling Item Cable Description 1 Diskette drive cable 2 Diskette drive system cable ...

Page 89: ...on LED cable connects the power button LED board to the SAS backplane RILOE cabling SAS The 30 pin Remote Insight cable ships with the RILOE II cable kit For more information refer to the Remote Insight Lights Out Edition II User Guide on the Documentation CD ...

Page 90: ...ble 3 SAS power cable SCSI model cabling List of topics Embedded simplex SCSI cabling 91 Embedded duplex SCSI cabling 92 PCI simplex SCSI cabling 93 PCI duplex SCSI cabling 94 Mixed duplex SCSI cabling 94 Installing the SCSI terminator board 96 Removing the SCSI terminator board 97 USB cabling 98 DVD CD ROM drive cabling 99 ...

Page 91: ... cables Two optional long SCSI cables may be obtained for PCI Array Controllers One optional terminator board may be obtained to support duplex SCSI configurations Embedded simplex SCSI cabling In the embedded simplex cabling configuration the embedded Smart Array 6i Controller controls up to six hard drives through one SCSI bus The server ships standard with this configuration NOTE The short SCSI...

Page 92: ... drives NOTE This specific cabling configuration does not support external VHDCI NOTE Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit NOTE The short SCSI cables are identical Item Component description SCSI IDs managed 1 Short SCSI cable 0 1 2 Short SCSI cable 2 3 4 5 3 Optional terminator board N A Refer to Installing the SCSI termin...

Page 93: ... controls up to six hard drives through one SCSI bus NOTE Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit Item Component description SCSI IDs managed 1 Optional long SCSI cable 0 1 2 3 4 5 2 Short SCSI cable used to jumper the two SCSI buses together N A ...

Page 94: ...ion Option Kit Item Component description SCSI IDs managed 1 Optional long SCSI cable 0 1 2 Optional long SCSI cable 2 3 4 5 3 Optional terminator board N A Refer to Installing the SCSI terminator board on page 96 for SCSI terminator board installation procedures Mixed duplex SCSI cabling In the mixed duplex SCSI cabling configuration an optional PCI array controller controls up to six hard drives...

Page 95: ...pport external VHDCI NOTE Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit Item Component description SCSI IDs managed 1 Optional long SCSI cable 0 1 2 Short SCSI cable 2 3 4 5 3 Optional terminator board N A ...

Page 96: ...SCSI terminator board 1 Power down the server Powering down the server on page 35 2 Extend or remove the server from the rack Extending the server from the rack on page 37 3 Remove the access panel 4 Remove the front fan bracket Front fan bracket on page 43 IMPORTANT For this procedure you do not need to remove the hot plug fans from the front fan bracket When reinstalling the front fan bracket pr...

Page 97: ... the rack on page 37 3 Remove the access panel 4 Remove the front fan bracket Front fan bracket on page 43 IMPORTANT For this procedure you do not need to remove the hot plug fans from the front fan bracket When reinstalling the front fan bracket press the top of each fan to be sure it seats securely NOTE For more information on preparing the server for installation or removal procedures refer to ...

Page 98: ...98 HP ProLiant DL385 Server User Guide 5 Remove the SCSI terminator board USB cabling The USB cable connects the front panel USB connector to the SCSI backplane ...

Page 99: ...Server cabling 99 DVD CD ROM drive cabling Item Cable description 1 DVD CD ROM drive cable 2 DVD CD ROM drive system cable Diskette drive cabling ...

Page 100: ...ant DL385 Server User Guide Item Cable description 1 Diskette drive cable 2 Diskette drive system cable Power button LED cabling The power button LED cable connects the power button LED board to the SCSI backplane ...

Page 101: ...101 RILOE cabling SCSI The 30 pin Remote Insight cable ships with the RILOE II cable kit For more information refer to the Remote Insight Lights Out Edition II User Guide on the Documentation CD Internal power cabling ...

Page 102: ...102 HP ProLiant DL385 Server User Guide Item Description 1 System power cable 2 Power supply signal cable 3 SCSI power cable ...

Page 103: ... Re entering the server serial number and product ID 109 SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of conf...

Page 104: ... com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these n...

Page 105: ... website http h18004 www1 hp com products servers management toolkit documentatio n html ROM based enhancements overview Some HP ProLiant servers have new ROM based enhancements available including An auto configuration process that in most cases automatically configures the entire system without intervention The System Maintenance menu which provides embedded server diagnostics and Inspect Utilit...

Page 106: ...ns press the Enter key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Auto configuration process The auto configuration process automatically runs when you boot the server for the first time Durin...

Page 107: ...entation CD or the HP website http www hp com servers smartstart Boot options After the auto configuration process completes or after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is displayed This screen is visible for several seconds before the system attempts to boot from either a diskette CD or hard drive During this time the menu on the screen a...

Page 108: ...solution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before in...

Page 109: ...lades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID...

Page 110: ...ility 116 USB support 117 Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the tim...

Page 111: ...nistrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features Works offline and online Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems s...

Page 112: ...ng HP SIM through a web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration info...

Page 113: ...enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing da...

Page 114: ...ety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Access to redundant ROM settings To access the redundant...

Page 115: ...rsions of the ROM are corrupt the server automatically enters ROMPaq disaster recovery mode System maintenance menu The System Maintenance Menu is a new utility that replaces the legacy system partition functionality supported on some ProLiant servers This utility is embedded in the system ROM and provides access to server diagnostics RBSU and the Inspect Utility To access the System Maintenance M...

Page 116: ... password with the appropriate iLO privileges Administer User Accounts Configure iLO Settings Default account information is located on the iLO Default Network Settings tag 4 Make and save any necessary changes to the iLO configuration 5 Exit iLO RBSU HP recommends using DNS DHCP with iLO to simplify installation If DNS DHCP cannot be used use the following procedure to disable DNS DHCP and to con...

Page 117: ...des support for USB devices before the operating system loading through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality at POST RBSU Diagnostics DOS Environments which do not support USB nat...

Page 118: ...ation about array controllers and generates a list of detected problems ADU can be accessed from the SmartStart CD SmartStart software on page 103 or downloaded from the HP website http www hp com HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT a...

Page 119: ...within HP SIM HP Systems Insight Manager on page 113 From within Survey Utility on page 118 From within operating system specific IML viewers For NetWare IML Viewer For Windows IML Viewer For Linux IML Viewer Application From within HP Insight Diagnostics on page 118 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Keeping the system current List of too...

Page 120: ...ese drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Resource Paqs Resource Paqs are operating system specific packages of tools utilities and information for HP servers running certain Microsoft or Novell operating systems The Resour...

Page 121: ...P website http h18023 www1 hp com solutions pcsolutions pcn html Natural language search assistant The natural language search assistant http askq compaq com is a search engine that finds information on HP products including ProLiant servers The search engine responds to queries entered in question form Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard pro...

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Page 123: ...empt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server Powering down the server on page 35 2 Extend or remove the server from the rack Extending the server from the rac...

Page 124: ...ery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 125: ...ction for fault isolation and identification error message interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide The server specific Documentation CD The Business Support Center on the HP website http www hp com support You can find the guide by using the navigation features o...

Page 126: ...shooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Important safety information Familiarize yourself with the safety ...

Page 127: ...e to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 20 41 27 22 kg 47 18 60 0 lb This symbol indicates that the component excee...

Page 128: ...ttempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack ins...

Page 129: ...RNING To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other removable module ...

Page 130: ...essary to power up the server Do not disconnect the printer if you want to use it to print error messages 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem You must have the appropriate Health Drivers and Management Agents installed on the server NOTE To verify the server configuration connect...

Page 131: ...configurations Refer to your hardware and software records for information Service notifications To find out the latest service notifications refer to the HP website http www hp com products servers platforms Select the appropriate server model and then click the Documentation link on the product page Loose connections Action Be sure all power cords are securely connected Be sure all cables are pr...

Page 132: ...n page 134 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 132 General diagnosis flowchart on page 134 Power on problems flowchart on page 136 POST problems flowchart on page 139 OS boot problems flowchart ...

Page 133: ...Troubleshooting 133 Item Refer to 3 POST problems flowchart on page 139 4 OS boot problems flowchart on page 142 5 Server fault indications flowchart on page 145 ...

Page 134: ...w hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Server information you need in the HP ProLiant Servers Troubleshooting Guide located o...

Page 135: ...Troubleshooting 135 ...

Page 136: ...Improperly seated component or interlock problem Faulty internal component Item Refer to 1 Server user guide located on the Documentation CD or the HP website http www hp com products servers platforms 2 HP Insight Diagnostics on page 118 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 Loose connections on page 131 ...

Page 137: ...the Documentation CD or on the HP website http www hp com support 7 Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 System open circuits and short circuits in the HP Pr...

Page 138: ...138 HP ProLiant DL385 Server User Guide ...

Page 139: ...d on the Documentation CD or on the HP website http www hp com support 2 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 KVM or RILOE documentation 4 Loose connections on page 131 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com supp...

Page 140: ... problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 141: ...Troubleshooting 141 ...

Page 142: ... support 3 Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation 4 HP Insight Diagnostics on page 118 5 Loose connections on page 131 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support CD ROM and DVD drive...

Page 143: ... or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers plat...

Page 144: ...144 HP ProLiant DL385 Server User Guide ...

Page 145: ...page 113 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 2 Integrated Management Log Power on problems flowchart on page 136 in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event List Error Messages in the HP ProLiant Servers Troubleshooting...

Page 146: ...te http www hp com products servers platforms 7 HP Insight Diagnostics on page 118 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide locat...

Page 147: ...Troubleshooting 147 ...

Page 148: ... Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Invalid memory types were found on the same node Please check DIMM compatibility Some DIMMs may not be used Description Invalid or mixed memory types were...

Page 149: ...sor Processor Not Started Stepping Does Not Match Description If a processor has a stepping different than the bootstrap processor the processor is not started and this message is displayed Processor Not Started Unsupported Processor Stepping Description If a processor has an unsupported stepping it is not started and this message is displayed Processor Not Supported Unsupported Core Speed Descrip...

Page 150: ...iguration Processor Required in Slot 1 Description Processor required in slot 1 Action If you do not install a supported processor in slot 1 this message is displayed and the system halts Warning Mixed Feature Processors Were Detected Description Mixed feature processors were detected The server will boot using the lowest featured processor If you install supported processors with different featur...

Page 151: ...e System Environment Variables are corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Restoring Default Configurations as Requested Description If on the subsequent power up you select the option to erase NVRAM in RBSU this informational message is displayed 207 Invalid Memory Confi...

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Page 153: ...ther conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remov...

Page 154: ...t resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggest...

Page 155: ...nd are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example pers...

Page 156: ... a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee...

Page 157: ... INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be n...

Page 158: ...s inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured fro...

Page 159: ... directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth This marking ...

Page 160: ...160 HP ProLiant DL385 Server User Guide Japanese notice BSMI notice ...

Page 161: ...y handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal pl...

Page 162: ...service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 163: ...26 01 in Width 44 54 cm 17 54 in Weight maximum 27 22 kg 60 lb Weight no drives installed 20 41 kg 47 18 lb Input requirements Rated input voltage 100 132 VAC 200 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 7 5 A 100 VAC 3 8 A 200 VAC Rated input power 735 W BTUs per hour 2508 Power supply output Rated steady state power 575 W Maximum peak power 575 W ...

Page 164: ...emperature 28 C 82 4 F Relative humidity noncondensing Operating 10 to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure mini...

Page 165: ...re to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller In the United States call 1 80...

Page 166: ...ers for worldwide Technical Support Centers refer to the HP website http www hp com Customer self repair What is customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy...

Page 167: ...ns ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery backed write cache CPU central processing unit DDR double data rate DIMM dual inline memory module ECC error checking and correcting ...

Page 168: ...LO Integrated Lights Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non maskable interrupt ...

Page 169: ...uration for Arrays PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II ...

Page 170: ...rver User Guide SAS serial attached SCSI SATA serial ATA SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification USB universal serial bus WOL Wake on LAN ...

Page 171: ...5 connection problems 131 connectors 9 contacting HP 165 creating a disk image 109 CSR customer self repair 166 customer self repair 166 D deployment software 109 diagnosing problems 125 132 diagnostic steps 125 132 diagnostic tools 103 109 110 111 117 118 diagnostics utility 118 DIMM slot LEDs 24 DIMM slots 35 diskette drive 71 99 diskette drive connectors 19 diskette image creation 109 drive LED...

Page 172: ...nformation document 126 Insight Diagnostics 118 Inspect Utility 115 installation services 45 installation server options 52 installing hardware 57 installing operating system 56 Integrated Lights Out iLO 112 Integrated Lights Out ROM Based Setup Utility iLO RBSU 116 J Japanese notice 160 K Korean notices 161 L laser devices 158 LEDs 9 23 24 25 LEDs hard drive 24 25 LEDs troubleshooting 125 132 loo...

Page 173: ...ed Setup Utility RBSU 115 ROMPaq utility 111 114 S safety considerations 126 SAS backplane 19 SAS backplane components 19 SAS connector 19 SAS drive cabling 85 SAS drive numbers 68 SAS drives 68 69 70 SAS hard drive LEDs 26 scripted installation 104 SCSI backplane LEDs 23 SCSI IDs 64 65 SCSI terminator 96 search engine 121 serial number 109 server features and options 57 server setup 45 service no...

Page 174: ... Server User Guide U updating the system ROM 114 USB connectors 98 USB devices 98 USB support 117 utilities 103 105 108 110 111 112 113 116 118 utilities deployment 104 105 109 V ventilation 46 W warnings 128 website HP 165 ...

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