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HP DL320 - ProLiant - G3 User Manual Download Page 90

90 

 HP ProLiant DL320 Generation 3 Server User Guide 

 

 

Server fault indications flowchart 

Symptoms: 

•

 

Server boots, but a fault event is reported by Insight Management Agents (on 
page 

60

) 

•

 

Server boots, but the internal health LED is red or amber 

Possible causes: 

•

 

Improperly seated or faulty internal or external component 

•

 

Unsupported component installed 

•

 

Redundancy failure 

•

 

System overtemperature condition 

   

Item Refer 

to 

1 

"Management Agents (on page 

60

)" 

2 •

 

"Integrated Management Log (on page 

64

)" 

•

 

"Event List Error Messages" in the HP ProLiant Servers 

Troubleshooting Guide located on the Documentation CD 
or on the HP website (

http://www.hp.com/support

). 

3 

Server user guide or setup and installation guide, located on 
the Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

4 

System Management Homepage 
(

http://h18013.www1.hp.com/products/servers/management/ag

ents/index.html

) 

5 

"Power-On Problems ("Power-on problems flowchart" on page 

82

)" 

6 •

 

"Hard Drive Problems" in the HP ProLiant Servers 

Troubleshooting Guide located on the Documentation CD 
or on the HP website (

http://www.hp.com/support

). 

•

 

Server maintenance and service guide, located on the 

Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

7 

"HP Insight Diagnostics (on page 

64

)" 

Summary of Contents for DL320 - ProLiant - G3

Page 1: ...HP ProLiant DL320 Generation 3 Server User Guide March 2005 Second Edition Part Number 374263 002 ...

Page 2: ...P shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds March 2005 Second Edition Part Number 374263 002 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems...

Page 3: ...ver 19 Powering down the server 19 Preparation procedures 20 Extending the server from the rack 21 Removing the access panel 21 Installing the access panel 22 Removing the PCI riser board assembly 22 Installing PCI riser board assembly 23 Removing the hot plug SATA backplane 24 Removing the fan assembly 25 Installing the fan assembly 26 Server setup 27 Optional installation services 27 Rack planni...

Page 4: ...ve assembly 45 Installing the diskette drive assembly 45 Installing a PCI SCSI array controller or a PCI SCSI controller 45 Server cabling 47 Cabling overview 47 Server cable routing 47 SATA cable routing 48 SCSI cable routing 49 Server software and configuration utilities 51 Configuration tools 51 SmartStart software 51 HP ROM Based Setup Utility 53 Array Configuration Utility 54 HP ProLiant Esse...

Page 5: ...s 73 Preparing the server for diagnosis 75 Symptom information 76 Service notifications 77 Loose connections 77 Diagnostic steps 77 Start diagnosis flowchart 78 General diagnosis flowchart 80 Power on problems flowchart 82 POST problems flowchart 85 OS boot problems flowchart 87 Server fault indications flowchart 90 Other information resources 93 Electrostatic discharge 95 Preventing electrostatic...

Page 6: ...opean Union regulatory notice 101 Japanese notice 102 BSMI notice 102 Korean notice A B 103 Laser compliance 103 Battery replacement notice 104 Taiwan battery recycling notice 105 Power cord statement for Japan 105 Server specifications 107 Environmental specifications 107 Server specifications 107 Technical support 109 Related documents 109 HP contact information 109 Customer self repair 110 Acro...

Page 7: ...ents 10 Rear panel LEDs and buttons 11 System board components 12 System board LEDs 14 System LEDs and internal health LED combinations 15 Internal USB connector 17 SCSI IDs and SATA device numbers 17 Fan module location 18 Front panel components Item Description 1 Serial label pull tab 2 Hard drive bay 1 3 Hard drive bay 2 ...

Page 8: ...entification is activated Flashing blue System is being remotely managed Off Identification is deactivated 2 Internal health LED Green System health is normal Amber System is degraded To identify the component in a degraded state refer to system board LEDs on page 14 Red System critical To identify the component in a critical state refer to system board LEDs on page 14 Off System health is normal ...

Page 9: ...activity exist Off No link to network exists If power is off the front panel LED is not active View the LEDs on the RJ 45 connector for status by referring to the rear panel LEDs Rear panel LEDs and buttons on page 11 5 Drive activity LED Green Drive activity is normal Amber Drive failure occurred Off No drive activity 6 Power On Standby button and system power LED Green System is on Amber System ...

Page 10: ...l length 64 bit 133 MHz 3 3 V optional PCI Express slot 1 x8 2 PCI X expansion slot 1 low profile half length 64 bit 100 MHz 3 3 V 3 Power supply 4 UID button LED 5 10 100 1000 NIC 2 6 10 100 1000 NIC 1 7 iLO management port 8 Serial connector 9 Keyboard connector 10 Mouse connector 11 Video connector 12 USB connectors ...

Page 11: ...ts 2 iLO link Green Link exists Off No link exists 3 10 100 1000 NIC 1 activity Green Link exists Flashing green Activity exists Off No link exists 4 10 100 1000 NIC 1 link Green Link exists Off No link exists 5 10 100 1000 NIC 2 link Green Link exists Off No link exists 6 10 100 1000 NIC 2 activity Green Activity exists Flashing green Activity exists Off No activity exists ...

Page 12: ...erial connector 20 CD ROM IDE connector 6 iLO management port 21 Fan 4 connector 7 10 100 1000 NIC 1 22 Front USB connectors 2 8 10 100 1000 NIC 2 23 Front panel LED board connector 9 UID button LED 24 Diskette drive connector 10 DIMM slot 1 Bank A 25 SATA hard drive connector 2 11 DIMM slot 2 Bank A 26 SATA hard drive connector 1 12 DIMM slot 3 Bank B 27 Battery 13 DIMM slot 4 Bank B 28 PCI X 133...

Page 13: ...ult Function S1 Off Reserved S2 Off Off Normal operation On RBSU will not commit any configuration changes S3 Off Reserved S4 Off Off Normal operation On Override RBSU setting and enable diskette boot S5 Off Off Power on password enabled On Power on password disabled S6 Off Off Normal operation On BIOS will clear CMOS and NVRAM S7 Off Reserved S8 Off Reserved On activates the function ...

Page 14: ...hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows operating systems experience a blue screen trap when the operating system crashes When this happens Microsoft recommends that system administrators perform an NMI event by pressing a dump switch The NMI event enables a hung system to become responsive again System board L...

Page 15: ...ated 7 DIMM 1 Amber DIMM has failed Off DIMM is operating normally 8 DIMM 2 Amber DIMM has failed Off DIMM is operating normally 9 DIMM 3 Amber DIMM has failed Off DIMM is operating normally 10 DIMM 4 Amber DIMM has failed Off DIMM is operating normally System LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red the server is exp...

Page 16: ... has reached single bit correctable error threshold DIMM in slot X is in a pre failure condition DIMM in slot X is an unsupported type but valid memory exists in another bank DIMM failure all slots in one bank Amber Red No valid or usable memory is installed in the system Overtemperature Amber Amber The Health Driver has detected a cautionary temperature level Red The server has detected a hardwar...

Page 17: ...Server component identification 17 Internal USB connector For more information refer to Internal USB Functionality on page 63 SCSI IDs and SATA device numbers Item SCSI ID SATA Device Number 1 0 1 ...

Page 18: ...18 HP ProLiant DL320 Generation 3 Server User Guide Item SCSI ID SATA Device Number 2 1 2 Fan module location ...

Page 19: ...the server To power up the server press the Power On Standby button Powering down the server WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC pow...

Page 20: ...of the following procedures Extend the server from the rack if applicable Extending the server from the rack on page 21 If you are performing service procedures in an HP Compaq branded telco or third party rack cabinet you can use the locking feature of the rack rails to support the server and gain access to internal components For more information about telco rack solutions refer to the RackSolut...

Page 21: ...component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 4 After performing the installation or maintenance procedure slide the server back into the rack a Press the server rail release latches and slide the server fully into rack b Secure the server...

Page 22: ... of the server allowing it to extend past the rear of the server approximately 10 mm 0 39 in 2 Slide the access panel forward to lock and tighten the captive screw to secure the access panel to the server Removing the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser c...

Page 23: ...rs Installing PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser board assembly 1 Align the PCI riser board assembly with the corresponding connectors on the system board and install it into place ...

Page 24: ...d assembly thumbscrews Removing the hot plug SATA backplane 1 Access the internal server components Preparation procedures on page 20 2 Disconnect the power cord and signal cables from the backplane 3 Release the latch clip at the top middle of the backplane 4 Remove the SATA backplane ...

Page 25: ...ly 1 Power down the server Powering down the server on page 19 2 Extend the server from the rack if applicable Extending the server from the rack on page 21 3 Remove the access panel Removing the access panel on page 21 4 Remove the fan assembly ...

Page 26: ...26 HP ProLiant DL320 Generation 3 Server User Guide Installing the fan assembly ...

Page 27: ...HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy ea...

Page 28: ...e For more information refer to the HP website http www hp com products configurator The Installing Rack Products video provides a visual overview of operations required for configuring a rack with rack mountable components It also provides the following important configuration steps Planning the site Installing rack servers and rack options Cabling servers in a rack Coupling multiple racks The Ra...

Page 29: ...ust be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in ...

Page 30: ... to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA...

Page 31: ...ides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a powe...

Page 32: ...nd receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 6...

Page 33: ...e materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Printed setup documentation Documentation CD and software products Power cord Rack mounting hardware kit and documentation In addition to these supplied it...

Page 34: ...ww racksolutions com hp Follow the server specific instructions on the website to install the rack brackets Use the following information when connecting peripheral cables and power cords to the server WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors Item Description 1 PCI X expansion slot 2 fu...

Page 35: ...ess the F8 key when prompted during the array controller initialization to configure the array controller using ORCA Press the F9 key when prompted during the boot process to change the server settings such as the settings for language and operating system using RBSU The system is set up by default for the English language and a Microsoft Windows 2000 installation For more information on the autom...

Page 36: ...rt the OS CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process NOTE For SATA RAID configuration a driver diskette must be created For information on using these installation paths refer to the SmartStart installation poster in the HP Pr...

Page 37: ...he risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Memory options You can expand server memory by installing PC3200 DDR unbuffered SDRAM DIMMs The sys...

Page 38: ...nstalled in one bank only Dual bank asymmetric mode DIMMs installed in both banks but of unequal capacities per bank Dual bank interleaved mode DIMMs installed in both banks with equal bank capacities The following table lists some but not all possible configurations For best performance HP recommends dual bank interleaved mode configurations Slot 1A Slot 2A Slot 3B Slot 4B Total Memory Mode 512 M...

Page 39: ...the DIMM 4 Install the access panel Installing the access panel on page 22 Hard drive options Removing a hard drive blank on page 40 Hard drive guidelines on page 40 Installing SATA hard drives Installing a SATA hard drive on page 40 Installing Non Hot Plug SCSI Hard Drives ...

Page 40: ...uidelines If only one hard drive is used install it in the bay with the lowest number Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array IMPORTANT When SATA hard drives are installed SATA LED functionality and SATA hot plug capability are not supported currently Installing a SATA hard drive 1 Power down the s...

Page 41: ...ng and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the internal server components Preparation procedures on page 20 2 Remove the SATA backplane Removing the hot plug SATA backplane on page 24 if previously installed 3 Set the SCSI ID for the non hot plug SCSI hard drive Refer to the documentation that ships with the hard drive ...

Page 42: ...drive bay and install the screws 7 Reconnect the power cable and the two device SCSI cable to the hard drive 8 Install a PCI SCSI Array Controller Installing a PCI SCSI array controller or a PCI SCSI controller on page 45 NOTE HP recommends the 64 Bit 133 MHz Single Channel Ultra320 SCSI HBA G2 SCSI controller be installed in the the low profile slot 9 Replace the access panel Removing the access ...

Page 43: ...ll bays are populated with either a component or a blank NOTE The server supports slimline optical devices including CD ROM and DVD ROM 1 Access the internal server components Preparation procedures on page 20 2 Remove the fan assembly Removing the fan assembly on page 25 3 Remove the optical drive assembly by loosening the thumbscrew and sliding the cage out ...

Page 44: ...44 HP ProLiant DL320 Generation 3 Server User Guide 4 Press the latch release tabs and remove the blank 5 Install the CD ROM drive into the optical drive cage with the screws pre installed on the cage ...

Page 45: ...structions for installing a CD ROM drive assembly Installing the CD ROM drive assembly on page 43 Installing the diskette drive assembly To install an optional diskette drive assembly follow the instructions for installing a CD ROM drive assembly Installing the CD ROM drive assembly on page 43 Installing a PCI SCSI array controller or a PCI SCSI controller IMPORTANT For additional installation and...

Page 46: ...he SCSI cables from the SCSI connectors on the system board and SCSI drives and remove the cables if installed 4 Route the PCI SCSI array controller cables under the PCI riser board assembly 5 Connect the SCSI cables 6 Install the PCI X or PCI Express riser board assembly IMPORTANT The server will not power up if the PCI riser board assembly is not seated properly 7 Verify proper cable routing wit...

Page 47: ...ed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Server cable routing CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked ...

Page 48: ...without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing SATA cable routing CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked ...

Page 49: ...Server cabling 49 SCSI cable routing CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked ...

Page 50: ......

Page 51: ...on of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including Configuring hardware using embedded configuration utilities such as RB...

Page 52: ...The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment proc...

Page 53: ...004 www1 hp com products servers management toolkit documentatio n html HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include Configuring system devices and installed options Displaying system information Selecting the primary boot controller Configuring memory options Language selection For more information on RBSU ref...

Page 54: ...sible for several seconds before the system attempts to boot from either a diskette CD or hard drive During this time the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the ...

Page 55: ...w hp com HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations ...

Page 56: ... the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID 7 Enter the product ID and press the Enter key 8 Press the Esc key to close the menu 9 Press the Esc key to exit RBSU 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Management tools List of tools Automatic Server Recovery 57 ROMPaq utility 57 System Online RO...

Page 57: ...arted the system You can disable ASR from the HP SIM console or through RBSU ROMPaq utility Flash ROM enables you to upgrade the firmware BIOS with system or option ROMPaq utilities To upgrade the BIOS insert a ROMPaq diskette into the diskette drive and boot the system The ROMPaq utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is t...

Page 58: ...y The iLO subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO independent of the host server and its operating system The iLO subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO you can Remotely power up power down or reboot the host server Send ale...

Page 59: ...lid iLO user ID and password with the appropriate iLO privileges Administer User Accounts Configure iLO Settings Default account information is located on the iLO Default Network Settings tag 4 Select Network DNS DHCP press the Enter key and then select DHCP Enable Press the spacebar to turn off DHCP Be sure that DHCP Enable is set to Off and save the changes 5 Select Network NIC and TCP IP press ...

Page 60: ...rd party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundatio...

Page 61: ... alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Access to redundant ROM settings To access the redundant ROM through RBSU 1 Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen 2 Select Advanced Options...

Page 62: ...ckup versions of the ROM are corrupt the server automatically enters ROMPaq disaster recovery mode USB support and functionality USB support on page 62 Internal USB functionality on page 63 USB support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices befor...

Page 63: ...drive from a USB drive key installed in the front internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security you can individually disable the front rear and internal USB connectors through RBSU Disabling the rear USB connectors in RBSU disables both rear USB ports Diagnostic tools List of tools Survey Utility 63 Array Diagnos...

Page 64: ...vailable in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagno...

Page 65: ... Diagnostics on page 64 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Keeping the system current List of tools Drivers 65 Resource Paqs 66 ProLiant Support Packs 66 Operating system version support 66 Change control and proactive notification 66 Care Pack 67 Drivers The server includes new hardware that may not have driver support on all operating sy...

Page 66: ...and information for HP servers running certain Microsoft or Novell operating systems The Resource Paqs include utilities to monitor performance software drivers customer support information and white papers on the latest server integration information Refer to the Enterprise Partnerships website http h18000 www1 hp com partners select Microsoft or Novell depending on the operating system and follo...

Page 67: ...tions pcsolutions pcn html Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html ...

Page 68: ......

Page 69: ...he battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server Powering down the server on page 19 2 Extend or remove the server from the rack Preparation procedures on page 20 3 Remove the acce...

Page 70: ...d battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 71: ... flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 80 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts IMPORTANT This guide provides information for multiple servers Some information may not apply to the ...

Page 72: ...ergy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduc...

Page 73: ...idelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All trouble...

Page 74: ...ent is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the pow...

Page 75: ...electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Preparing the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation Environmental specifications on page 107 for required environmental conditions 2 Record any e...

Page 76: ...or value added software and drivers required during the troubleshooting process HP recommends you have access to the server documentation Environmental specifications on page 107 for server specific information Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed...

Page 77: ...gh the tray Be sure each device is properly seated If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Diagnostic steps To effectively troubleshoot a proble...

Page 78: ...ations flowchart on page 90 The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item Refer to 1 General diagnosis flowchart on page 80 2 Power on problems flowchart on page 82 3 POST problems flowchart on pag...

Page 79: ...Troubleshooting 79 ...

Page 80: ...p www hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Server Information You Need in the HP ProLiant Servers Troubleshooting Guide locat...

Page 81: ...Troubleshooting 81 ...

Page 82: ...ponent or interlock problem Faulty internal component Item Refer to 1 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 2 HP Insight Diagnostics on page 64 3 Loose Connections on page 77 4 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products server...

Page 83: ...r on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 System Open Circuits and Short Circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 84: ...84 HP ProLiant DL320 Generation 3 Server User Guide ...

Page 85: ... Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 KVM or RILOE documentation 4 Loose Connections on page 77 5 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http w...

Page 86: ...86 HP ProLiant DL320 Generation 3 Server User Guide ...

Page 87: ...n 4 HP Insight Diagnostics on page 64 5 Loose Connections on page 77 CD ROM and DVD Drive Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 7 Ope...

Page 88: ...he HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 9 General Diagnosis Flowchart on page 80 ...

Page 89: ...Troubleshooting 89 ...

Page 90: ... Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 4 System Management Homepage http h18013 www1 hp com products servers management ag ents index html 5 Power On Problems Power on problems flowchart...

Page 91: ...in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 92: ...92 HP ProLiant DL320 Generation 3 Server User Guide ...

Page 93: ...or additional troubleshooting information refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD For information on warranties and service and support upgrades Care Pack services refer to the HP website http www hp com support ...

Page 94: ......

Page 95: ...er conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removin...

Page 96: ...percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the s...

Page 97: ...ser compliance 103 Battery replacement notice 104 Taiwan battery recycling notice 105 Power cord statement for Japan 105 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required...

Page 98: ...ng the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class...

Page 99: ...re of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States o...

Page 100: ...rate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse compliance statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept an...

Page 101: ...ean Union regulatory notice This product complies with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the...

Page 102: ...102 HP ProLiant DL320 Generation 3 Server User Guide Notified body number used only if applicable refer to the product label Japanese notice BSMI notice ...

Page 103: ...these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of e...

Page 104: ...acement notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external c...

Page 105: ...ires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

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Page 107: ... to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Dimension Specification Height ...

Page 108: ...t requirement Specification Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6 0 A 110 V to 3 0 A 220 V Rated input power 580 W BTUs per hour 1990 Power supply output Specification Rated steady state power 350 W ...

Page 109: ...o the HP website http www hp com For HP technical support In North America Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com Outside North Am...

Page 110: ...ou so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem The specialist will also determine whether you can replace the part For specific information about customer replaceable parts refer to the maintenance an...

Page 111: ...ions ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DU driver update EFS Extended Feature Supplement IEC International Electrotechnical Commission iLO Integrated Lights Out ...

Page 112: ...oad IRQ interrupt request MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCI Express peripheral component interconnect express ...

Page 113: ...xtended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II SATA serial ATA SCSI small computer system interface ...

Page 114: ...AM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA version control agent VHDCI very high density cable interconnect ...

Page 115: ...Acronyms and abbreviations 115 WOL Wake on LAN ...

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Page 117: ... 77 connectors 7 contacting HP 109 crash dump analysis 14 creating a disk image 55 CSR customer self repair 110 customer self repair 110 D deployment software 55 diagnosing problems 71 77 diagnostic steps 71 77 diagnostic tools 51 55 57 63 64 diagnostics utility 64 DIMM slots 19 DIMMs 37 38 diskette drive 45 diskette image creation 55 drivers 65 drives configuring 40 DVD ROM drive 45 E electrical ...

Page 118: ... ROM Based Setup Utility iLO RBSU 58 internal health LED 7 8 15 Internal USB connector 17 J Japanese notice 102 L laser devices 103 LEDs 7 8 11 14 15 17 LEDs troubleshooting 71 77 loose connections 77 M maintenance 65 Management Agents 60 management tools 56 memory 37 38 memory dump 14 mouse compliance statement 100 N network connector LEDs 11 NIC network interface controller 112 NIC LEDs 7 8 NMI ...

Page 119: ...s number 97 server fault indications flowchart 90 server features and options 37 server setup 27 service notifications 77 shipping carton contents 33 SmartStart autorun menu 51 SmartStart Scripting Toolkit 52 SmartStart overview 51 space requirements 29 specifications environmental 107 specifications server 107 start diagnosis flowchart 78 static electricity 95 support 109 support packs 51 support...

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