HP DL320 - ProLiant - G3, User Manual, Page: 5 / 119

Contents 5
Diagnostic tools ................................................................................................................................. 63
Survey Utility ......................................................................................................................... 63
Array Diagnostic Utility ......................................................................................................... 64
HP Insight Diagnostics ........................................................................................................... 64
Integrated Management Log................................................................................................... 64
Keeping the system current................................................................................................................ 65
Drivers .................................................................................................................................... 65
Resource Paqs......................................................................................................................... 66
ProLiant Support Packs .......................................................................................................... 66
Operating system version support........................................................................................... 66
Change control and proactive notification .............................................................................. 66
Care Pack................................................................................................................................ 67
Battery replacement 69
Troubleshooting 71
Server diagnostic steps....................................................................................................................... 71
Important safety information.............................................................................................................. 72
Symbols on equipment ........................................................................................................... 72
Warnings and cautions............................................................................................................ 73
Preparing the server for diagnosis...................................................................................................... 75
Symptom information ........................................................................................................................ 76
Service notifications........................................................................................................................... 77
Loose connections.............................................................................................................................. 77
Diagnostic steps ................................................................................................................................. 77
Start diagnosis flowchart ........................................................................................................ 78
General diagnosis flowchart ................................................................................................... 80
Power-on problems flowchart................................................................................................. 82
POST problems flowchart ...................................................................................................... 85
OS boot problems flowchart ................................................................................................... 87
Server fault indications flowchart........................................................................................... 90
Other information resources............................................................................................................... 93
Electrostatic discharge 95
Preventing electrostatic discharge...................................................................................................... 95
Grounding methods to prevent electrostatic discharge ...................................................................... 96
Regulatory compliance notices 97
Regulatory compliance identification numbers.................................................................................. 97
Federal Communications Commission notice.................................................................................... 98
FCC rating label...................................................................................................................... 98
Class A equipment.................................................................................................................. 98
Class B equipment .................................................................................................................. 99