HP DL100 - ProLiant G2 320GB File Print Appliance, User Manual

Page: 91 / 115

Troubleshooting 91
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Hardware configuration
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Add-on boards
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Monitor
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Connected peripherals such as tape drives
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A list of all third-party hardware and software:
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Complete product name and model
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Complete company name
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Product version
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Driver version
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Any notes describing the details of the problem, including recent changes to the system, the events
that triggered or are associated with the problem, and the steps needed to reproduce the problem.
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Notes on anything nonstandard about the server setup.
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Operating system information (" Operating system information you need " on page 91 )
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
the information listed in the following sections, based on operating system used.
Microsoft® operating systems
Collect the following information:
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Whether the operating system was factory installed
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Operating system version number
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A current copy of the following files:
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Boot.ini
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Memory.dmp
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Event logs
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Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
a problem
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IRQ and I/O address information in text format
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An updated Emergency Repair Diskette
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If HP drivers are installed:
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Version of the drivers used
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List of drivers
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The drive subsystem and file system information:
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Number and size of partitions and logical drives
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File system on each logical drive
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Current level of Microsoft® Windows® Service Packs and Hotfixes installed
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A list of each third-party hardware component installed, with the firmware revision