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Index  113 

A 

access panel   16 
acoustics statement for Germany   99 
air baffle   16 
airflow requirements   20 
audio   81 
authorized reseller   90, 101 
authorized technician   57 
auto-configuration process   50 

B 

battery   11, 70, 93, 98 
battery-backed write cache (BBWC)   12, 38 
BBWC cabling   46 
BIOS Serial Console   51 
BIOS upgrade   51 
blue screen event   11 
BSMI notice   97 
buttons   6 

C 

cables   37, 45, 54, 95 
cables, troubleshooting   54 
cabling   45, 46, 47, 48, 49 
cabling, server   45 
Canadian notice   96 
cautions   57 
cautions, electrical   57 
cautions, power cord   57 
cautions, ventilation   57 
common problem resolution   54 
components   6, 8, 9 
configuration of system   50 
configuration procedures   22 
connection problems   54, 83 
connectors   6, 8 
contacting HP   90, 91, 101 
controller board, installing   37 
crash dump analysis   11 

D 

DAT drives   73 
data recovery   73, 76 
Declaration of Conformity   95 
diagnosing problems   54, 58 
Diagnostic Adapter   82 
diagnostic steps   58 
diagnostic tools   51 
DIMM installation guidelines   25 
DIMM population guidelines   25 
DIMM slots   25 
DIMMs   24, 25, 55 
DIMMs, installation   26 
disposal, waste   96 
downloading files   101 
drive failure, detecting   73, 74 
drivers   53, 90 

E 

electrical grounding requirements   21 
electrostatic discharge   100 
enabling, Trusted Platform Module (TPM)   44 
environmental requirements   19 
error messages   86 
European Union notice   96 
expansion board   34, 35 
expansion slots   9 
external device problems   80 

F 

fans   12 
FCC (Federal Communications Commission) 

notice   94, 95 

FCC rating label   94 
features   6 
Federal Communications Commission (FCC) 

notice   94, 95 

firmware   88 
firmware upgrade utility, troubleshooting   54 
firmware, updating   54 
firmware, upgrading   54 
firmware, version   74, 89 

Index 

Summary of Contents for DL100 - ProLiant G2 320GB File Print Appliance

Page 1: ...HP ProLiant DL100 Series Server User Guide for HP ProLiant DL120 G6 Servers Part Number 579574 003 March 2010 Third Edition ...

Page 2: ...trued as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows Server and Windows NT are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicin...

Page 3: ...air baffle 16 Remove the PCI riser board assembly 16 Install the PCI riser board assembly 17 Setup 19 Optional installation services 19 Rack planning resources 19 Optimum environment 19 Space and airflow requirements 20 Temperature requirements 20 Power requirements 21 Electrical grounding requirements 21 Rack warnings 22 Installing hardware options 22 Powering up and configuring the server 22 Ins...

Page 4: ...pply 500 W cabling 46 SATA cabling 47 SATA cabling to the SGPIO connector and the 12C cable connector 47 SAS cabling to the SGPIO connector and the 12C cable connector 48 Internal USB cabling 48 Fan cabling 49 Software and configuration utilities 50 BIOS Setup Utility 50 Auto configuration process 50 BIOS Serial Console 51 ROMPaq utility 51 LO100i Remote Management 51 HP Insight Diagnostics 51 HP ...

Page 5: ...s A equipment 94 Class B equipment 94 Declaration of conformity for products marked with the FCC logo United States only 95 Modifications 95 Cables 95 Canadian notice Avis Canadien 96 European Union regulatory notice 96 Disposal of waste equipment by users in private households in the European Union 96 Japanese notice 97 BSMI notice 97 Korean notice 98 Laser compliance 98 Battery replacement notic...

Page 6: ...ts Item Description 1 Optical drive 2 Serial label pull tab 3 USB ports 2 4 Unit Identification UID button LED 5 Power standby button LED 6 Hard drive bays 4 Front panel LEDs and buttons Item Description Status 1 Optical drive LED On Drive is in use Off Drive is not active ...

Page 7: ...the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 8 4 NIC 2 link activity LED Green Network link exists Flashing green Network link and activity exist Off No network link exists If power is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 8 5 Drive activity LED Green Drive activity is normal Off No drive activity exists 6 Power On Standby butto...

Page 8: ...IC 1 connector shared Lights Out 100 management port 4 10 100 1000 NIC 2 connector 5 Serial connector 6 Slot 1 PCIe2 x16 4 2 1 7 Slot 2 PCIe2 x16 16 8 4 1 8 UID button LED 9 Dedicated Lights Out 100 management port 10 Video connector 11 USB connectors 2 12 USB connectors 2 13 Keyboard connector Rear panel LEDs and buttons ...

Page 9: ...n 3 NIC Lights Out 100 activity Green Linked to the network Flashing green Linked and activity on the network Off No network activity PCI expansion slot definitions Slot Type Length Connector Interconnect 1 PCIe2 Full x16 x16 1 Optional PCI X Full 133 MHz 3 3 V 64 bit 2 PCIe Half x16 x4 System board components Item Description 1 DIMM slots 6 2 24 pin ATX system board power connector 3 Processor fa...

Page 10: ...tor 17 Front USB port cable connector 18 Internal USB connector for tape device 19 BMC recovery jumper 20 BMC password reset jumper 21 Expansion slot 1 for riser board 22 Expansion slot 2 for riser board 23 System maintenance switch 24 Internal USB connector for STD USB 25 TPM connector 26 System battery 27 4 pin ATX processor power connector 28 Processor System maintenance switch Position Default...

Page 11: ...etting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins Press the NMI switch Use the Lights Out 100 Virtual NMI feature For additional infor...

Page 12: ...Overtemperature Amber System has reached a cautionary or critical temperature level Off Normal 4 System fan failure Amber System fan has failed or is missing Off Normal 5 BMC Heartbeat Flashing Normal Off BMC is not functioning Fan locations Battery pack LEDs ...

Page 13: ...ache module size For further information refer to the controller QuickSpecs on the HP website http www hp com Double blink then pause The cache microcontroller is waiting for the host controller to communicate One blink per second The battery pack is below the minimum charge level and is being charged Features that require a battery such as write cache capacity expansion stripe size migration and ...

Page 14: ... On A backup is in progress Flashing 1 Hz On A restore is in progress Flashing 1 Hz Off The capacitor pack is charging On Off The capacitor pack has completed charging Flashing 2 Hz Alternating with amber LED Flashing 2 Hz Alternating with green LED One of the following conditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to loa...

Page 15: ...erver in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Remove the server from th...

Page 16: ...er down the server on page 15 2 Remove the server from the rack on page 15 3 Open the latch slide the access panel to the rear of the chassis and remove the access panel If the latch is locked use a T 15 Torx screwdriver to unlock the latch Remove the air baffle To remove the component 1 Power down the server on page 15 2 Remove the server from the rack on page 15 3 Remove the access panel on page...

Page 17: ...onnected to existing expansion boards 5 Remove the PCI riser board assembly a Remove the T 10 screw b Remove the T 15 screws c Remove the riser board assembly Install the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser board assembly ...

Page 18: ...Operations 18 1 Install the PCI riser board assembly 2 Connect any internal cables for expansion boards 3 Install the access panel 4 Install the server into the rack ...

Page 19: ...ur same business day Software support o Microsoft o Linux Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit ships wi...

Page 20: ...servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear ...

Page 21: ... power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet stri...

Page 22: ...s Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 23 Powering up and configuring the server To power up the server press the Power On Standby button For detailed information on configuring the server see the server installation sheet Inst...

Page 23: ...oth types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending o...

Page 24: ... two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad r...

Page 25: ...guidelines when installing DIMMs Do not mix Unbuffered and Registered PC3 DIMMs Do not mix DIMMs of varying speeds Do not mix DIMMs of varying voltages Do not mix Unbuffered memory UDIMMs with Registered memory RDIMMs Do not install DIMMs if the processor is not installed Populate DIMMs from heaviest load double rank to lightest load single rank within a channel Heaviest load DIMM with most ranks ...

Page 26: ...tp www hp com go bizsupport 5 Open the DIMM slot latches 6 Install the DIMM 7 Install the air baffle 8 Install the access panel 9 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack If you are installing DIMMs in lock step configuration configure this mode in RBSU HP ROM Based Setup Utility on page 52 For more information about LEDs and troubl...

Page 27: ...re The embedded controller supports non hot plug SATA hard drives Drive LEDs are not supported Optional SATA controllers support hot plug SATA hard drives and drive LEDs Optional SAS controllers support hot plug SAS or SATA hard drives and drive LEDs Removing a hard drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with eithe...

Page 28: ...er a component or a blank 3 Remove the hard drive Installing a hot plug hard drive IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller is installed in the server 1 Power down the server on page 15 2 Remove the existing hard drive blank Removing a hard drive blank on page 27 3 Prepare the hard drive ...

Page 29: ...on page 37 for LED functionality For optimal performance do not mix SAS and SATA hard drives CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank IMPORTANT If only one hard drive is installed install it in the bay with the lowest device number For drive installation guidelines refer to SAS and SATA hard dr...

Page 30: ...Hardware options installation 30 4 Using a T 10 Torx screwdriver remove the hard drive carrier 5 Remove four T 10 screws from the hard drive carrier 6 Install the hard drive ...

Page 31: ...ions installation 31 7 Install the hard drive assembly 8 Route and connect the hard drive data and power cables to the hard drive For SAS and SATA device numbers see the server installation sheet o SATA hard drive ...

Page 32: ... hard drives connect the cable to the system board For more information see the server installation sheet o For SAS hard drives connect the optional SAS SATA controller cable to the optional SAS controller 10 Install the access panel 11 Install the server in the rack Resume normal server operations ...

Page 33: ...rver from the rack on page 15 3 Remove the access panel on page 16 4 Remove the air baffle on page 16 5 Remove the 9 5 mm optical drive blank Retain the blank for future use 6 Install the 9 5 mm optical drive assembly When fully inserted the assembly locking latch clicks 7 Using a T 15 screwdriver secure the drive to the chassis ...

Page 34: ...ne 10 Install the access panel 11 Install the server into the rack Expansion board option To install the component 1 Power down the server on page 15 2 Remove the server from the rack on page 15 3 Remove the access panel on page 16 4 Disconnect all internal cables connected to any existing expansion boards 5 Remove the PCI riser board assembly on page 16 ...

Page 35: ...oes not power up if the PCI riser board assembly is not seated properly 8 Install the PCI riser board assembly on page 17 9 Connect all internal cables for expansion boards 10 Install the access panel 11 Install the server into the rack PCI X riser board option To install the component 1 Power down the server on page 15 ...

Page 36: ...ll installed expansion boards 7 Remove the PCIe riser board from the assembly 8 Install the optional PCI X riser board 9 Install a PCI X expansion board Expansion board option on page 34 IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 10 Install the PCI riser board assembly on page 17 11 Connect all internal cables for expansion boards 12 Install the a...

Page 37: ...and to the hard drive See the server installation sheet and the documentation that ships with the storage controller IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 8 Install the PCI riser board assembly on page 17 9 Install the access panel 10 Install the server into the rack SAS hard drive LED cable option The SAS hard drive LED cable provides LED fu...

Page 38: ...cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this tim...

Page 39: ...Hardware options installation 39 5 Install the cache module on the controller 6 Connect the cable to the cache module ...

Page 40: ... cache module to a different controller module because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 15 CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the...

Page 41: ...Hardware options installation 41 7 Connect the capacitor pack cable to the connector on the top of the cache module 8 Install the cache module 9 Install the capacitor pack 10 Route the cable ...

Page 42: ...he TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When us...

Page 43: ...broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 6 Install the TPM board Press down on the connector to seat the board System board components on page 9 7 Install the TPM security rivet by pressing the rivet firmly into the system board 8 Install any components removed to ac...

Page 44: ...not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or op...

Page 45: ...dware options to optimize performance Server cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing ...

Page 46: ...Cabling 46 BBWC battery cabling to an optional controller Power supply 500 W cabling ...

Page 47: ...Cabling 47 SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector ...

Page 48: ...Cabling 48 SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling ...

Page 49: ...Cabling 49 Fan cabling ...

Page 50: ...ity The system will prompt you for access to BIOS Setup Utility with each power up Auto configuration process IMPORTANT The F8 key is available only when a supported storage controller is installed in the server The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without...

Page 51: ...ttp www hp com support smartstart documentation ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and p...

Page 52: ... 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The ser...

Page 53: ... page 51 Subscriber s choice HP s Subscriber s Choice is a customizable subscription sign up service that customers use to receive personalized email product tips feature articles driver and support alerts or other notifications To create a profile and select notifications refer to the HP website http www hp com go subscriberschoice Change control and proactive notification HP offers Change Contro...

Page 54: ... seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view ...

Page 55: ...slot To align and seat the DIMM use two fingers to hold the DIMM along the side edges To seat the DIMM use two fingers to apply gentle pressure along the top of the DIMM For more information see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en cc us objectID c008 68283 jumpid reg_R1002_USEN SAS and SATA hard drive guidelines When adding hard drives to the server o...

Page 56: ...resence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards Th...

Page 57: ...extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord...

Page 58: ... events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To ...

Page 59: ...owchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process Item See 1 General diagnosis flowchart on page 60 2 Power on problems flowchart on page 61 3 POST problems flowchart on page 63 4 OS boot problems flowchart on page 65 5 Server fault indicati...

Page 60: ... http www hp com support 5 General memory problems are occurring on page 77 6 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms Hardware problems on page 68 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guid...

Page 61: ...ing 61 Power on problems flowchart Symptoms The server does not power on The system power LED is off or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Page 62: ...maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 2 General diagnosis flowchart on page 60 3 Loose connections on page 54 4 Power source problems on page 69 5 Power supply problems on page 69 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 6 System ...

Page 63: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 64: ...on page 54 3 General memory problems are occurring on page 77 4 Hardware problems on page 68 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 Symptom information on page 58 6 Server information you need on page 90 Operating system information you need on page 91 7 HP contact information on page 101 ...

Page 65: ...m Server does not boot a previously installed operating system Possible causes Corrupted operating system Hard drive subsystem problem Item See 1 HP Insight Diagnostics on page 51 2 Operating system problems on page 86 HP contact information on page 101 ...

Page 66: ...n page 68 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 5 General diagnosis flowchart on page 60 Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber ...

Page 67: ...ure System overtemperature condition Item See 1 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products servers platforms 2 Power on problems flowchart on page 61 3 HP Insight Diagnostics on page 51 4 Hardware problems on page 68 Server maintenance and service guide located on the Easy Set up CD or the HP website http www hp com products server...

Page 68: ...ces to hardware features that may not be supported by the server you are troubleshooting Power problems on page 68 General hardware problems on page 71 Internal system problems on page 72 External device problems on page 80 System open circuits and short circuits on page 79 Power problems Power source problems on page 69 ...

Page 69: ... Be sure no loose connections on page 54 exist 2 If the power supplies have LEDs be sure they indicate that each power supply is working properly Refer to the server documentation If LEDs indicate a problem with a power supply replace the power supply 3 Be sure the system has enough power particularly if you recently added hardware such as hard drives Additional power supplies may be required Use ...

Page 70: ...e of the error Unknown problem Action 1 Disconnect power to the server 2 Following the guidelines and cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connected to view the server startup process 3 Reconnect power and then power the system on o If the video...

Page 71: ...ist 6 Be sure all cables are connected to the correct locations and are the correct lengths For more information refer to the server documentation 7 Be sure other components were not unseated accidentally during the installation of the new hardware component 8 Be sure all necessary software updates such as device drivers ROM updates and patches are installed and current For example if you are usin...

Page 72: ...bus c To the same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify 4 If you are testing a board or a device that connects to a board a Test the board with all other boards removed b Test the server with only that board removed...

Page 73: ...ent driver is installed DAT drive problems Sense error codes are displayed Action Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes Search for it on the HP website http www hp com DAT drive error or failure occurs Action 1 Be sure drivers software and firmware are upgraded to the latest revisions 2 Clean the drive at least four times to be sure that...

Page 74: ...eader to verify it is not damaged and is in the correct position After you locate any bad cartridges dispose of them A working tape drive may drop its leader when using bad cartridges indicating that they need replacing If bad cartridges are found you will need to inspect the DLT drives leader assembly o To examine the cartridge take up leader tilt the cartridge receiver door on the front of the d...

Page 75: ...er The last DLT drive in the chain requires the SCSI terminator Check cables for damaged or bent connectors An error occurs during backup but the backup is completed Action Contact the software vendor for more information about the message If the error does not disrupt the backup you may be able to ignore the error Fan problems General fan problems are occurring Action 1 Be sure the fans are prope...

Page 76: ... website for information on hard drive LEDs 2 Be sure no loose connections on page 54 exist 3 Remove the hard drive and be sure the configuration jumpers are set properly 4 If using an array controller be sure the hard drive is configured in an array Run the array configuration utility 5 Be sure the drive is properly configured Refer to the drive documentation to determine the proper configuration...

Page 77: ...ate and minimize the memory configuration Use care when handling DIMMs DIMM handling guidelines on page 55 o Be sure the memory meets the server requirements and is installed as required by the server Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the same size type and speed To determine if the memory is installed properly see the ser...

Page 78: ...cognize new memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory limits of the server or operating system Refer to the server documentation 3 Be sure the memory is properly seated 4 Be sure no conflicts are occurring with ...

Page 79: ...lty processor or processors Be sure the processor configurations at each step are compatible with the server requirements PPM problems Action If the PPMs are not integrated on the system board CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1...

Page 80: ... Be sure the monitor power cord is plugged into a working grounded earthed AC outlet 3 Be sure the monitor is cabled to the intended server or KVM connection 4 Be sure no loose connections on page 54 exist o For rack mounted servers check the cables to the KVM switch and be sure the switch is correctly set for the server You may need to connect the monitor directly to the server to be sure the KVM...

Page 81: ... features Video colors are wrong Action Be sure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the monitor Be sure the monitor and any KVM switch are compatible with the VGA output of the server Slow moving horizontal lines are displayed Action Be sure magnetic field interference is not occurring Move the monitor away from other monitors or power transforme...

Page 82: ...gnostic adapter does not have hot plug functionality be sure you are not using a PS 2 keyboard or mouse With a PS 2 keyboard or mouse the diagnostic adapter cannot be connected as a hot plug device Connect the diagnostic adapter before booting the server or switch to USB devices if supported to use the diagnostic adapter hot plug functionality Modem problems No dial tone exists Action 1 Be sure th...

Page 83: ...oftware 2 Be sure an answering machine is not answering the line before the modem is able to answer a Turn off the answering machine or Reconfigure the auto answer option to respond in fewer rings than the answering machine b Restart the server and then reattempt the connection Modem disconnects while online Action 1 Be sure no loose connections on page 54 exist 2 Be sure no line interference exis...

Page 84: ...nce exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested Network controller problems Network controller is installed but not working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation 2 Be sure...

Page 85: ... sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver a Uninstall the network controller driver for the malfunctioning controller in the operating system b Restart the server run BIOS Setup Utility and be sure the server recognizes the controller and resources are available for the controller c Restart the server and then reinstall th...

Page 86: ...update using the instructions provided 3 Install the current drivers If you apply the update and have problems locate files to correct the problems on the HP website http www hp com support Operating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility Errors are displayed in the error log Action Follow the information provided in the error log and t...

Page 87: ...e operating system was factory installed click Start All Programs Accessories System Tools to access the backup utility Refer to the operating system documentation for more information Windows 2000 Emergency Repair Diskette If the operating system was factory installed click Start Programs System Tools to access the Emergency Repair Disk Utility Refer to the operating system documentation for more...

Page 88: ... the application Be sure you have the most current drivers Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance Many of these technologies also reduce server management efforts enabling administrators to work on issues and resolve problems without taking servers offline Types of ROM Types of ROMs include System ROM on pag...

Page 89: ...d as an upgrade delivery method for storage options Firmware upgrades for storage options are now delivered using Smart Components and Smart Component deployment utilities For additional information about the ROMPaq utility see the server documentation or the HP website http www hp com support Current firmware versions Automatic firmware updates Subscriber s Choice http www hp com go subscribersch...

Page 90: ...wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack servic...

Page 91: ...formation Be prepared to access the information listed in the following sections based on operating system used Microsoft operating systems Collect the following information Whether the operating system was factory installed Operating system version number A current copy of the following files o Boot ini o Memory dmp o Event logs o Dr Watson log drwtsn32 log if a user mode application such as the ...

Page 92: ...mmands performed by root o lspci v o uname a o cat proc meminfo o cat proc cpuinfo o rpm ga o dmesg o lsmod o ps ef o ifconfig a o chkconfig list o mount Contents of the following files o var log messages o etc modules conf or etc conf modules o etc lilo conf or etc grub conf o etc fstab If HP drivers are installed o Version of the drivers used o List of drivers A list of each third party hardware...

Page 93: ...rt external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 15 2 Extend or remove the server from the rack 3 Remove the access panel on page 16 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expans...

Page 94: ... both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refe...

Page 95: ...ns 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recor...

Page 96: ...ctive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom product...

Page 97: ...cling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your house...

Page 98: ...ion Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser p...

Page 99: ...rized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan Acoustics st...

Page 100: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 101: ...e hp com country us en wwcontact html Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level Customer ...

Page 102: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Page 103: ... di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gio...

Page 104: ...res o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes...

Page 105: ...orden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische...

Page 106: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 107: ...Technical support 107 ...

Page 108: ...Technical support 108 ...

Page 109: ...ection ATX advanced technology extended BBWC battery backed write cache BIOS Basic Input Output System BMC baseboard management controller CMOS complementary metal oxide semiconductor DAT digital audio tape DDR double data rate DIMM dual inline memory module DLT digital linear tape ECC error checking and correcting ...

Page 110: ...te Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCIe peripheral component interconnect express PCI X peripheral component interconnect extended ...

Page 111: ...nsive or independent disks RDIMM Registered Dual In line Memory Module ROM read only memory SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SGPIO serial general input output STD standard USB TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module ...

Page 112: ...Acronyms and abbreviations 112 UID unit identification USB universal serial bus ...

Page 113: ...ller board installing 37 crash dump analysis 11 D DAT drives 73 data recovery 73 76 Declaration of Conformity 95 diagnosing problems 54 58 Diagnostic Adapter 82 diagnostic steps 58 diagnostic tools 51 DIMM installation guidelines 25 DIMM population guidelines 25 DIMM slots 25 DIMMs 24 25 55 DIMMs installation 26 disposal waste 96 downloading files 101 drive failure detecting 73 74 drivers 53 90 E ...

Page 114: ...nal system problems 72 J Japanese notice 97 K keyboard 81 Korean notices 98 L laser devices 98 LEDs 6 70 LEDs troubleshooting 54 58 Linux 87 92 LO100 management 51 LO100i Remote Management 51 loose connections 54 M memory 23 24 memory dump 11 memory subsystem architecture 23 Microsoft operating systems 91 modems 82 83 mouse 81 N network controllers 85 NMI switch 11 O operating system crash 86 oper...

Page 115: ...9 site requirements 20 software 85 software problems 85 software troubleshooting 87 88 space requirements 20 static electricity 100 storage controller 37 Subscriber s Choice 53 switches 11 symbols on equipment 56 symptom information 58 system board battery 93 98 system board LEDs 11 system components 6 system maintenance switch 9 10 11 system power LED 6 12 T Taiwan battery recycling notice 99 tec...

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