HP D6030A - NetServer - E50 Installation Manual Download Page 70

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Chapter 9

Troubleshooting

Message

Corrective Action

Floppy disk(s)
failed

This occurs if the BIOS can’t find or initialize the flexible
disk drive controller or the flexible disk drive. If there is no
flexible disk drive installed, ensure the drive selection in
Setup is set to "None".

•

Verify the data cable is connected between the

controller and the flexible disk drive.

•

Ensure the flexible disk drive has a power connector

attached to it.

Primary (Master
or Slave) hard
disk error

The BIOS has detected an error in the Primary, Master or
Slave, IDE hard drive.

•

Verify both Master and Slave IDE hard drive are

connected to the data and power cables.

Secondary
(Master or Slave)
hard disk error

The BIOS has detected an error in the Secondary, Master or
Slave, IDE hard drive.

•

Verify both Master and Slave IDE hard drive are

connected to the data and power cables.

No CD-ROM
found

The BIOS could not find a CD-ROM (IDE or SCSI) when
searching for hardware devices.

•

Verify the CD-ROM is connected to the data and

power cables and it is in the boot list.

SCSI BIOS not
loaded

If none of the SCSI devices are connected to the SCSI
Controller, the SCSI BIOS will not be loaded.

•

Verify all SCSI devices have data and power cables

connected and the data cable is connected to the SCSI
Controller.

Disk Boot Failure

The BIOS had difficulty with the boot drive and provides
you with an option to boot the NetServer.

•

Insert System Disk and press Enter.

No SCSI Boot
Device detected

The BIOS could not find an IDE device to boot from, so it
looked for a SCSI device to from and found none.

•

Verify which device type you are booting from and

ensure all mass storage devices have data and power
cables connected.

Summary of Contents for D6030A - NetServer - E50

Page 1: ...HP NetServer E 200 Installation Guide HP Part Number 5969 5988 Printed in March 2000 ...

Page 2: ... consent of Hewlett Packard Company Windows 2000 and NT are registered trademark of Microsoft in the U S and other countries Novell and NetWare are registered trademarks of Novell Incorporated Intel is a registered trademark of Intel Corporation Pentium III is a U S trademark of Intel Corporation Symbios is a registered trademark of LSI Logic Corporation 3M is a trademark of the Minnesota Mining a...

Page 3: ...ecting AC Power to Multiple Server Configurations 10 Sleep States ACPI 11 3 Opening and Closing the HP NetServer 13 Introduction 13 Tools Required 13 Removing the Cover 13 Replacing the Cover 15 Adjusting the HP NetServer Feet 17 4 Installing Mass Storage Devices 19 Introduction 19 Tools Required 19 Boot Priority 19 IDE Mass Storage Devices 20 IDE Controller Configuration 20 IDE Mass Storage Addit...

Page 4: ...UPS 41 8 Configuring the HP NetServer 43 Introduction 43 HP Startup CD ROM 44 Contents of the HP Startup CD ROM 44 Accessing the HP Startup CD ROM 44 NOS Installation 44 Setup BIOS Utility 45 Starting the Setup Utility 45 Menu Bar 45 Using the Setup Screens 46 Changing System Date and Time 48 Setting the HP NetServer s Passwords 49 Changing Internal Device Boot Priority 50 Clearing CMOS 52 Configu...

Page 5: ... Does Not Work 68 IDE Device Does Not Work 69 SCSI Device Does Not Work 69 Installing a Replacement Battery 69 Setup Utility Problems 70 Resetting Lost Passwords 71 A Specifications 73 Introduction 73 Requirements 73 System Board Layout 76 Factory Default Jumper Settings 77 B Regulatory Information 81 Regulatory Notices Electromagnetic Compliance 81 Notice for United States 81 Notice for Canada In...

Page 6: ... Battery Safety Statements 90 Noise and Ergonomic Safety Statements 91 C Service and Support 93 D Warranty and Software License 95 Warranty 95 HP Software Product License Agreement 95 Non Nuclear Usage 96 Index 97 ...

Page 7: ...of the shipping box and locate the ReadFirst sheet Verify the contents of the shipping box including the installation kit against the Contents list included with your HP NetServer E 200 If anything is missing or damaged call your reseller Save Packaging Store the empty boxes and packing material in a safe place This is especially important if you plan to ship the HP NetServer E 200 elsewhere for f...

Page 8: ...azard from telephone ringing voltages WARNING The following upgrades PCI boards memory DIMMs and hard disk drives require removing the cover from the HP NetServer E 200 BE SURE to disconnect power from the NetServer before opening it BE SURE to observe appropriate ESD precautions when handling electronic components If Installing Accessories remove Cover Refer to Chapter 3 Opening and Closing the H...

Page 9: ...to Chapter 5 Installing Additional Memory Add PCI Boards The slot assignments of additional disk drive controller boards may affect boot order For details refer to Chapter 6 Installing Additional Boards Replace the Cover Ensure all cables are properly routed and all components are fully seated For details refer to Chapter 3 Opening and Closing the HP NetServer ...

Page 10: ...erver s hardware integrity The Startup CD ROM also has a flash utility you can use to backup your BIOS configuration in case the CMOS is corrupted later on Refer to Chapter 8 Configuring the HP NetServer 4 Run DiagTools Optional To verify the HP NetServer hardware is fully functional boot from the DiagTools diskettes and follow the screen instructions to run the Basic Test View and then Save the S...

Page 11: ...r s controls and indicators Figures 2 1 and 2 3 show the front and rear of the NetServer respectively Front Panel The HP NetServer s switches indicators and the externally accessible mass storage devices are shown in Figures 2 1 and 2 2 Flexible Disk Drive CD ROM Dive Internal Hard Drive or Optional Tape Backup Drive Power On Off Sleep Switch On Off Sleep Indicator IDE HDD CD ROM Activity Figure 2...

Page 12: ...P NetServer and Sleep States ACPI later in this chapter On Off Sleep LED This green LED indicator provides the power state of the NetServer Steady green when the NetServer is operating normally Off when the NetServer is powered off Blinking green at one Hz rate indicates the NetServer is in a sleep state and under ACPI control Drive Active LED This yellow LED indicator flashes during internal driv...

Page 13: ...t LED Definition Off Off No Power On Off Cartridge Loaded but No activity Flashing Off Cartridge Loaded and Active Pulsing Off Loading Unloading Ejecting Power On Off On Self Test Fail Off Pulsing No Cartridge but Caution cleaning required On Pulsing Cartridge Loaded but Caution cleaning required Flashing Pulsing Cartridge Loaded Drive Active Caution cleaning required Pulsing Pulsing Cartridge Loa...

Page 14: ... is a standard parallel connector which supports Extended Capabilities Port ECP Enhanced Parallel Port EPP The Mouse Port accepts a standard mouse with a PS 2 connector The Keyboard Port accepts a standard keyboard with a PS 2 connector The Video Port connector is provided by an AGP board with its relevant specifications listed in the Video Display Modes section of Appendix A Specifications The Po...

Page 15: ...ering Up the HP NetServer The HP NetServer E 200 powers up and loads the operating system when you press the power button on the front panel This runs a set of Power On Self Tests POST during this process For details refer to Chapter 9 Troubleshooting NOTE Turn on power to the monitor connected to the HP NetServer before you power on the NetServer This allows proper auto configuration of video out...

Page 16: ...s disconnected from the rear panel Connecting AC Power to Multiple Server Configurations The HP NetServer temporarily draws a large inrush current when first connected to an AC power source This also occurs when the NetServer is in a standby mode power is turned off and the power cord is plugged into AC power The inrush current is much greater than the NetServer s normal operating current and gene...

Page 17: ...leep state s unique feature and the reason for its slower wake up time is that the NetServer s state applications running screens open etc just prior to hibernate has been saved to disk and must be restored from disk upon wake up This method of restoring the NetServer s operation is much faster than rebooting the NetServer which would require running all the start up self tests before starting the...

Page 18: ...ble of an override in case of a non responsive NOS NOTE The HP NetServer power button will force a power down without waiting for the NOS to gracefully shut down the NetServer if the power button is pressed and held in excess of four seconds CAUTION If the power button override is used there is a strong possibility of corrupted or lost data ...

Page 19: ...o avoid exposure to shock hazard from telephone ringing voltages Tools Required 1 Torx T 15 driver 1 inch flat blade screwdriver Removing the Cover To remove the cover follow these steps NOTE These steps do not include the removal of the front bezel of the NetServer You do not need to remove the front bezel of the HP NetServer E 200 to install internal accessories such as memory or mass storage 1 ...

Page 20: ...s 3 Key Lock Figure 3 1 Screws and Lock Holding on Cover 4 Remove the NetServer cover a Place your hands near the bottom front of the cover one along each side b Pull the cover slightly back to release it and then lift up and off the chassis See Figure 3 2 ...

Page 21: ...the Cover To replace the cover follow these steps 1 If necessary return the air duct to its closed position 2 Place one hand on either side of the cover and press inward lightly while lowering the cover onto the chassis The cover s flanges rest on the rails inside the chassis See Figure 3 3 ...

Page 22: ...tServer 16 Bottom of Chassis Front of Chassis Figure 3 3 Replacing the Cover 3 Push the cover forward until it is seated in place 4 Replace the six 6 Torx T 15 slotted screws in the rear See Figure 3 1 5 Re lock the cover using the key lock ...

Page 23: ...o steady the HP NetServer during normal operation and must be turned outward during the installation process When adding internal accessories to the NetServer turn the feet inward so the NetServer will lay flat on its side on the floor or a table Figure 3 4 Turn Feet Inward before Laying the NetServer on Its Side ...

Page 24: ......

Page 25: ...storage cage can hold an additional four hard disk drives with cabling Please refer to the appropriate section below according to your NetServer configuration IDE or SCSI Tools Required Check your device s documentation for additional tool requirements 1 Torx T 15 driver 1 inch flat blade screw driver Boot Priority The HP NetServer E 200 is provided in two models IDE or SCSI and the model type aff...

Page 26: ...uring the boot process and the SCSI configuration utility IDE Mass Storage Devices This section provides the configuration of the mass storage devices if you have selected an IDE version of the HP NetServer E 200 IDE Controller Configuration The embedded IDE controller is available for both models IDE or SCSI of the HP NetServer The embedded IDE controller is an Ultra DMA 66 E IDE dual channel con...

Page 27: ...s the configuration of the mass storage devices if you have selected a SCSI version of the HP NetServer E 200 Only one SCSI cable is provided and it has four 68 pin high density connectors for the available hard disk drive shelves This cable also has a terminator on the end of the cable so it does not require an enabled termination on the individual SCSI hard drive The base SCSI configuration has ...

Page 28: ...res no additional internal cabling or jumper and switch settings This connector can have up to 15 devices connected to it externally NOTE Only one connector can be configured for Channel A at a time Therefore you could not have a SCSI device connected to the external connector at the same time as internal SCSI devices are connected to the internal 68 pin connector SCSI Mass Storage Additions Table...

Page 29: ...s ID 0 1 2 3 Optional Tape Drive in shelf 3 address ID 4 SCSI controller address ID 7 The primary IDE IDE 1 cable is connected to the factory installed CD ROM drive with a second IDE connector provided for an IDE hard drive or optional IDE tape backup device The secondary IDE 2 IDE connector is available for the SCSI model of the NetServer but is limited by the number of SCSI drives installed An a...

Page 30: ...nd working gracefully power down the NetServer Refer to Chapter 2 Controls Ports and Indicators 2 Disconnect the power cable and any external cables connected to the NetServer If necessary label them to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side Refer to Chapter 3 Opening and Closing the HP NetServer 4 Lay the NetServer on...

Page 31: ... Hard Disk Drive Cage Screws 3 Front of HP NetServer Side View Figure 4 2 Captive Screws Holding the Hard Disk Drive Cage 8 Remove the mass storage cage See Figure 4 3 CAUTION All mounting screws that thread into the hard disk drive must be 6 32 and not exceed inch in length Longer screws may cause internal damage to the mass storage device Damage caused by using incorrect mounting screws may not ...

Page 32: ...unting tray attached you must remove it before you can install the drive in your HP NetServer Slots for tabs Captive Screw Locations 3 one hidden Tabs Insert screws through round holes in back first Two screws each side Figure 4 3 Adding a Hard Disk Drive 10 Install the screws to secure the drive or the shelf or the brackets to the mass storage cage a Attach one of the screws through the round scr...

Page 33: ...IOS setup instructions 11 Reinstall the mass storage cage Ensure the tabs at the front on the cage slide into the slots provided for each one See Figure 4 3 12 Connect the IDE cable to the disk drive There are 2 connectors on each IDE cable The primary cable is intended for the IDE CD ROM and the factory installed hard disk drive boot drive in the drive cage The secondary cable is intended for the...

Page 34: ...nnector The SCSI version of HP NetServer provides an external SCSI connection for external SCSI devices However this connection can only be used if the internal 68 pin connector is not used to control internal SCSI drives See Figure 4 5 NOTE If the SCSI controller board in PCI slot 1 is used for the internal SCSI drives and an active external SCSI connector for external devices is required an addi...

Page 35: ...to one of the following for a list of qualified DIMMs HP Order Assistant on the HP web site at http www hp com go netserver HP Customer Service Tools Required Use an anti static service kit 3M 8501 8502 8503 or equivalent This kit includes a static dissipating work surface a chassis clip lead and a wrist strap Memory Installation Guidelines The HP NetServer E 200 uses only 3 3V 133 MHz PC133 regis...

Page 36: ...cted to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side Refer to Chapter 3 Opening and Closing the HP NetServer WARNING The power supply will continue to provide standby current to the HP NetServer until the power cable is disconnected 4 Lay the NetServer on its side components showi...

Page 37: ...nstalling Additional Memory 31 5 Unsnap the air duct and move it out of the way See Figure 4 1 6 Locate the DIMM slots on the system board See Figure 5 1 DIMM Slots 1 2 0 Figure 5 1 DIMM Locations on System Board ...

Page 38: ... 133 MHz PC133 and registered SDRAM DIMMs Damages caused by non HP parts are not covered under HP s warranty c Remove a DIMM from its protective container handling the module by its edges If necessary lay it on an anti static surface d Align the notches on the DIMM with the keys on the slot See Figure 5 2 DIMM Notches Keys Retaining Latches Figure 5 2 DIMM to Slot Alignment e Holding the DIMM at 9...

Page 39: ... contact with all of the DIMMs Removing DIMMs You may need to remove a DIMM module to increase your memory configuration or to replace a defective DIMM 1 If the NetServer is already installed and working gracefully power down the NetServer Refer to Chapter 2 Controls Ports and Indicators 2 Disconnect the power cable and all external cables and if necessary label them to support re assembly WARNING...

Page 40: ...Chapter 5 Installing Additional Memory 34 Figure 5 3 Removing the DIMM 6 Place the DIMM in its anti static container 7 Repeat steps 4 6 for as many DIMMs as you need to remove ...

Page 41: ...ver hp com CAUTION Some accessory board outputs may exceed U S National Electrical code NFPA 70 Class 2 or limited power source limits and must use appropriate interconnecting cabling in accordance with the National Electrical Code All Hewlett Packard boards comply with Class 2 NOTE The HP NetServer E 200 does not support HP NetRAID boards or Disk Array Controller DAC boards Tools Required The fol...

Page 42: ...ually setting the resources needed for the board on the board and in the BIOS Setup Utility Refer to Configuring an ISA Non Plug and Play Board in Chapter 8 Configuring the HP NetServer for details Boot Priority The HP NetServer E 200 is provided in two models IDE or SCSI and the model type affects the boot priority The HP NetServer searches for bootable devices in a specific order which is set up...

Page 43: ...esults in a small performance loss as the operating system has to resolve which of the devices caused the interrupt before it responds NOTE HP does not support the USB ports and by changing the USB Function from Enabled to Disabled you can free up another IRQ If your are not using one or both of the two serial ports and the single parallel port you can also disable these ports to free up more IRQs...

Page 44: ...ted to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lay flat on its side Refer to Chapter 3 Opening and Closing the HP NetServer WARNING The power supply will continue to provide standby current to the HP NetServer E 200 until the power cable is disconnected CAUTION Wear a wrist strap and use a static...

Page 45: ...ot 1 PCI slot 2 PCI slot 3 PCI slot 4 Figure 6 1 Accessory Slots 7 Use the T 15 driver or flat blade screwdriver to remove the PCI slot cover for each slot to be used and store it for future use See Figure 6 2 Figure 6 2 Removing the Accessory Slot Cover ...

Page 46: ...blade screwdriver 10 Once the accessory board is installed you may need to install software drivers The drivers for the new board are either part of your existing system software or included on a flexible diskette included with the accessory board Removing Accessory Boards 1 Apply the Steps 1 through 9 in reverse from the installation procedure to remove the accessory boards 2 Replace the slot cov...

Page 47: ...ided with the product See Figure 7 1 If you are using a switch box to connect one monitor keyboard and mouse to a number of servers refer to the instructions provided with the switch box Power Keyboard Mouse Serial Port A Serial Port B External SCSI Port Key Lock Video SVGA Strain Relief USB Not Used Parallel Port Figure 7 1 Rear Panel Ports 1 If you have an uninterruptible power supply UPS instal...

Page 48: ...secure the power cord 5 Connect the NetServer s power cord to the UPS outlet 6 Power up the UPS 7 Refer to the first few pages of Chapter 8 Configuring the HP NetServer before powering up the NetServer When the front panel power switch is turned on the HP NetServer performs the power on self test POST If an error condition occurs note any error messages appearing on the display then refer to Chapt...

Page 49: ...fter installing any additional options to allow the NetServer to recognize the options For more information on the overall process refer to Chapter 1 Setting Up the HP NetServer The instructions provided for the BIOS Setup Utility are used to configure the following NetServer options HP NetServer Date and Time Setting the HP NetServer s Boot Passwords Setting Internal Device Boot Priority Configur...

Page 50: ...tServer refer to NOS Installation later in this chapter Contents of the HP Startup CD ROM The following is a list of items contained on the HP Startup CD ROM Boot file file containing boot instructions for the NetServer NOS directories Win 2000 NT 4 0 and NetWare 5 x 4 x NOS Drivers subdirectories SCSI IDE NIC and Video DiagTools Utility Make Diskette Utility BIOS Flash Utility Accessing the HP St...

Page 51: ... Run Setup on the screen 1 If the NetServer is not already powered on turn on the monitor and the NetServer 2 Start the Setup Utility by pressing the DEL key during the Power On Self Test POST execution of the boot process Press DEL Delete key to enter SETUP The above statement appears during the beginning of the boot process on screen There are menu choices to select from once the Setup Utility l...

Page 52: ... or during boot time Exit Use this menu to exit the current menu or specify how to exit the Setup Utility such as exit discarding changes saving changes or loading default settings Using the Setup Screens The BIOS Utility provides a legend bar at the bottom of each screen to navigate through the various setup menus and help screens which can be easily accessed from anywhere in the Setup Utility Th...

Page 53: ...nges to any fields use the set default hot key F5 to delete changes Table 8 1 Setup Utility Legend Bar Functions Navigation Key s Function Description F1 or Alt H Displays the General Help screen from anywhere in the Setup Utility Esc Jumps to the Exit menu or returns to the main menu from a submenu Äor Å keypad arrow Selects the menu item to the left or right Æor Ç keypad arrow Moves the highligh...

Page 54: ... xx Hours to the left 24 hour clock Minutes in the middle and Seconds to the right 4 Use the or keys to change the hour and press Tab or Shift Tab to move to the minutes field 5 Use the or key to change the minutes and press Tab or Shift Tab again to move to the seconds field 6 Use the or key to change the seconds and then use the arrow keys to leave this field 7 Scroll to System Date field to ent...

Page 55: ...visor Password from the Main menu 3 Press Enter to open the field selection When the field opens the pop up dialog box for Enter Password appears You can use a password of up to eight alphanumeric characters Passwords are not case sensitive Symbols and other keys are ignored 4 Type in a password and press Enter The Confirm Password dialog box appears 5 To confirm the password type the password aga...

Page 56: ...gotten the supervisor password or both passwords the Setup Utility does not allow you to reset the password You must reset the passwords outside of the utility by clearing CMOS Refer to Clearing CMOS later in this chapter Changing Internal Device Boot Priority You can change the boot priority of the HP NetServer s internal mass storage devices including the CD ROM the flexible disk drive or other ...

Page 57: ...he boot list it will use the hard drive you select in Steps 3 4 to boot the NetServer If a bootable SCSI Disk Controller board is used the controller board must be set up in the SCSI Configuration utility after Other Boot Device is moved to the top of the boot order 2 Use the down or up arrow key to move to the device type field a Use the plus or Space key to promote the selected device type up th...

Page 58: ...supervisor password you must move the CMOSCL jumper on the system board Moving the jumper erases all your configuration settings by clearing the CMOS Real Time Clock RTC 1 Power down the HP NetServer and remove the power cord Refer to Chapter 2 Controls Ports and Indicators 2 Gain access to the system board by removing the cover Refer to Chapter 3 Opening and Closing the HP NetServer 3 On the syst...

Page 59: ... 53 8 Exit and save changes which reboots the NetServer 9 Replace the cover and return the NetServer to normal operation Refer to Chapter 3 Opening and Closing the HP NetServer CMOS Clear Jumper CMOSCL Figure 8 1 CMOS Clear Jumper location ...

Page 60: ...to allocate system resources to the ISA non Plug and Play accessory board Configuring an ISA Non Plug and Play Board If you are installing a legacy or Non Plug and Play non PnP ISA accessory board such as certain modem boards network interface boards or multi port boards in the NetServer you must reserve system resources for the board by using the Setup Utility 1 Read the documentation for the acc...

Page 61: ... reserve the required IRQ 10 Reserve any additional IRQs needed for the board and then press ESC to exit the submenu 11 Use the down arrow key to highlight PCI PNP ISA DMA Resource Exclusion and press Enter to select the submenu The PCI PNP ISA DMA Resource Exclusion menu opens providing a list of DMA channels used by non PnP ISA boards These fields indicate if the displayed DMA channel for each f...

Page 62: ...e the ISA MEM Block Base at its default setting of No ICU 17 Select the appropriate block size and then press ESC twice to exit these submenus 18 When all the necessary IRQs and other resources are reserved press the F10 function key to save and exit A dialog appears asking you to confirm your decision 19 Choose Yes and press Enter The HP NetServer reboots NOTE If you change your mind and want to ...

Page 63: ...gs Menu Title Field Name Submenu Factory Set Sub field Factory Set Main Legacy Diskette A 1 44M 3 5 Default Halt On All Errors Default Advanced AGP Capability 2X Mode Default PCI Configuration VGA BIOS Sequence AGP PCI Boot Boot order is changed according to the needs of the customer Removable Device Legacy Floppy Default Other Boot Device SCSI Boot Device Quick Power On Self Test Disabled Memory ...

Page 64: ...ed administrator or requested to do so by a support provider There are two main topics under SCSI Select and each one is described under the following topics Configure View Host Adapter Setting SCSI Disk Utilities Configure View Host Adapter Setting Use this menu option to configure the SCSI controller and the devices connected to it Host Adapter SCSI Sets host adapter IDs Boot Device Options Sets...

Page 65: ...alled a support ticket should be saved to a diskette and used for future reference especially by your support provider The Power On Self Test POST provides text error messages to help find problems during the boot process Refer to Table 9 1 for the POST text error messages found later in this chapter Common Installation Problems The following sections contain general procedures to help you locate ...

Page 66: ...ly connected to the system board connector 6 Verify the front panel power switch is connected to the system board Troubleshooting Sequence To troubleshoot an installation problem do the following First ensure the NetServer is configured properly Most NetServer problems are the result of incorrect BIOS and SCSI configurations If it is a network related error determine if the NetServer has enough me...

Page 67: ...IC Remove all third party options and re install one at a time checking the NetServer after each installation 4 Boot the HP NetServer If the NetServer does not function consult the troubleshooting steps in the section Hardware Problems If you get a text error message see the section Error Messages below 5 If the NetServer still will not boot clear the CMOS memory and reboot Refer to Clearing the C...

Page 68: ... properly set Refer to the instruction manual provided with each board Check all internal cabling and connections If you have changed any switches on the system board verify each one is properly set 5 Replace the cover and connect all cables 6 Turn on the monitor and computer 7 If the NetServer still does not work Repeat steps 1 2 and 3 of this section Remove all accessories except the primary boo...

Page 69: ...orrective actions you may take to remedy the problem Table 9 1 POST Text Error Messages Message Corrective Action Memory test failed If the BIOS detects an error during memory test additional information will appear giving specifics about the type and location of the memory error If the screen is blank If the screen is blank with no boot messages and the NetServer is powered on Verify the monitor ...

Page 70: ...er or Slave IDE hard drive Verify both Master and Slave IDE hard drive are connected to the data and power cables No CD ROM found The BIOS could not find a CD ROM IDE or SCSI when searching for hardware devices Verify the CD ROM is connected to the data and power cables and it is in the boot list SCSI BIOS not loaded If none of the SCSI devices are connected to the SCSI Controller the SCSI BIOS wi...

Page 71: ...he Setup Utility reset to defaults and make changes to factory settings See Table 8 2 Press F10 to save changes and Exit The NetServer will reboot If the problem persists replace the battery or reinstall the BIOS and contact your HP support organization Hardware Monitor found an error The Hardware Monitor is a submenu of the Power menu listed in the menu bar of the Setup Utility If any of the item...

Page 72: ...MOS Real Time Clock RTC 1 Power down the HP NetServer and gain access to the system board Refer to Chapter 2 Controls Ports and Indicators and Chapter 3 Opening and Closing the HP NetServer 2 On the system board locate the CMOSCL jumper See Figure 9 1 3 Set jumper CMOSCL to Clear pins 2 and 3 4 Wait for 15 seconds then return the CMOSCL jumper to Normal pins 1 and 2 5 Replace the cover Refer to Ch...

Page 73: ...ch one from the power outlet Disconnect the video cable from the NetServer and examine the video cable connector pins to see if any of the pins are bent If any of the pins are bent carefully straighten If you have manually configured any accessories verify each does not use the same I O address as the AGP board 03B0h to 03DFh Refer to the documentation supplied with the accessory for more informat...

Page 74: ...ontrol options of your NOS 3 Clean the mouse ball and rollers using a lint free cloth CD ROM Drive Does Not Work 1 Verify a CD is inserted in the drive 2 Verify the power and data cables are correctly connected to the CD ROM device 3 Verify the CD ROM is configured correctly in the Main and Boot menus of the Setup Utility 4 If you intend to boot from the CD ensure CD ROM option is enabled in Main ...

Page 75: ...e unique IDs 3 Ensure the SCSI device is set for cable termination not drive terminated HP SCSI drives come set for cable termination 4 Verify the connector pins on the SCSI devices are not displaced or bent Installing a Replacement Battery If your HP NetServer repeatedly loses its configuration or the processor clock stops you should replace the battery To replace the battery refer to the followi...

Page 76: ... Insert the new battery with the positive sign facing up into the socket 9 Press down on the center of the battery with your thumb pushing the battery down into the socket The battery should snap into place 10 Ensure the spring latch holds the battery firmly 11 Replace the cooling duct cover and the NetServer cover 12 Power on the NetServer and reset the settings in the BIOS Setup Utility Setup Ut...

Page 77: ...aracters Passwords are not case sensitive Symbols and other keys are ignored 5 Type in a new password and press Enter The Confirm Password dialog box appears 6 To confirm the password type the new password again and press Enter The User Password in the Main menu is set to Enabled 7 To save and exit choose F10 from the list of options A dialog appears asking you to confirm your decision 8 Choose Ye...

Page 78: ......

Page 79: ...perating environment for the mass storage devices you intend to install are compatible with the NetServer environment requirements Requirements The following tables provide the specifications for the HP NetServer E 200 required for normal operation Table A 1 Power Supply Specifications Parameter Characteristics Input Type Auto ranging Input Maximum Range 100 to 120 VAC 4 6 A at 50 60 Hz Mexico 4 6...

Page 80: ...on operating 5 to 95 relative humidity non condensing Altitude Operating 30 to 3 045 m 10 000 ft Non operating 30 to 12 180 m 40 000 ft Thermal Output Maximum Operating 1007 BTU hr Table A 3 Weight and Dimensions Parameter Dimensions Weight Approx 33 lbs 16 kg depending on configuration excludes keyboard and monitor Height 16 54 inches 420 mm Width 7 09 inches 180 mm 11 67 inches 296 5 mm Feet ope...

Page 81: ... detecting Video AGP slot rev 1 0 compliant with bundled ATI Rage IIc AGP Accelerated Graphics Port video board with 4MB SDRAM supporting up to 1600x1200 65K colors The IRQ jumper enable disable on the AGP board is set to disable by default SCSI HP Ultra wide SCSI single channel PCI controller board 40MB s transfer rate two 68 pin connectors and one 50 pin connector IDE Ultra DMA 66 E IDE dual cha...

Page 82: ...0Hz 200Hz 200Hz 800x600 200Hz 200Hz 160Hz 1024x768 150Hz 150Hz 120Hz 1152x864 120Hz 120Hz 85Hz 1280x1024 100Hz 100Hz 85Hz 1600x1200 76Hz 76Hz Not available System Board Layout AGP PCI slot 1 PCI slot 2 PCI slot 3 PCI slot 4 PS 2 style Keyboard Mouse Serial A Serial B Parallel Processor Power IDE 1 IDE 2 FDD DIMM slots 0 1 2 Figure A 1 HP NetServer E 200 System Board ...

Page 83: ...ted Restricted Description 1 Not Supported CPU Fan Power connector CPU_FAN 2 Supported This connector is used for the chassis fan PWR_FAN 3 Not Supported Keyboard Power Up Setting jumper KBPWR Default Disabled 4 Restricted I O Voltage setting jumper VIO Factory set Normal 5 Restricted Voltage Regulator Output Setting jumper VCORE Factory set Normal 6 Not Supported CPU Thermal Sensor connector JTCP...

Page 84: ...ting BF3 1 2 BF2 2 3 BF1 1 2 BF0 2 3 15 Not supported Wake On Ring connector WOR 16 Supported Clear CMOS jumper CMOSCL Normal pins 1 and 2 Clear pins 2 and 3 17 Not supported Chassis Fan connector CHA_FAN 18 Restricted PCI BUS Frequency Multiple Selection jumpers 533 Mhz 600 Mhz CPU setting MS0 2 3 MS1 1 2 19 Restricted CPU Bus Frequency Selection 533 Mhz 600 Mhz CPU setting FS3 1 2 FS2 1 2 FS1 1 ...

Page 85: ...Appendix A Specifications 79 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Figure A 2 Jumper and Connector Locations ...

Page 86: ......

Page 87: ...ver equipment you have purchased has been provided with a compliance label to indicate where it may be used with reasonable protection to the environment in which it is used Additional statements are provided below as required by the requirements of international and domestic regulations NOTE Check the label on your product to determine the level of operation Notice for United States Class A Equip...

Page 88: ... harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the rece...

Page 89: ...the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment VCCI When used in a residential area radio interference may be caused In this case user may be required to take appropriate corrective actions For products labeled as Class B This equipment is in the Class B category information technology equip...

Page 90: ... been approved for business purposes with regards to electromagnetic interference if purchased in error for use in residential area you may wish to exchange the equipment where you purchased it Class B Equipment Please note that this equipment has been approved for non business purposes with regards to electromagnetic interference This equipment can be allowed for use in all areas as well as resid...

Page 91: ...Appendix B Regulatory Information 85 ...

Page 92: ...es This product has been found to comply with CISPR 22 Class B EMC emission limits Installation and use of a Class A accessory creates a system that meets the requirements for industrial and commercial environments However in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ...

Page 93: ...typical configuration with Hewlett Packard peripherals 2 The product complies with Part 15 of the FCC rules Operation is subject to the following two conditions é This device may not cause harmful interference and é This device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the following directi...

Page 94: ...er Safety Statements United States CAUTION This CD ROM mass storage system contains a laser system and is classified as a Class 1 Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 To ensure proper use of this product please read this instruction manual carefully and retain for f...

Page 95: ...60825 1991 mukaisesti Laser Safety Germany VORSICHT Diese Gerät enthält ein Laser System und ist als LASER PRODUKT DER KLASSE 1 klassifiziert Für den richtigen Gebrauch dieses Modells die Bedienungsanleitung sorgfältig durchlesen und als Referenz aufbewahren Falls Probleme mit diesem Modell aufreten die nächste authorisierte Services Verrtetung benachrichtigen Um einen direkten Kontakt mit dem Las...

Page 96: ...ts Battery Safety Statements This product uses a lithium battery Battery Statements United States WARNING Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Battery Statements France AVERTISSEMENTIl y a danger d explosion s il y a remplacement inc...

Page 97: ...eclaration and Ergonomics Germany Sound Pressure LpA 55 dB A am Arbeitsplatz Beobachter Position workplace bystander position normaler Betrieb normal operation nach DIN 45635 T 19 per ISO 7779 This product has not been evaluated for compliance with the ZH1 618 ergonomic requirements ...

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Page 99: ...93 C Service and Support For all service and support information see the HP NetServer Warranty and Service Support Booklet included with your product ...

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Page 101: ...mpanying Software unless you have a separate signed agreement with HP License Grant HP grants you a license to Use one copy of the Software Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number...

Page 102: ...re to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or re export the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have...

Page 103: ...e 48 time 48 clearing CMOS 66 clearing password moving jumper 50 CMOS clearing 52 63 clearing memory 66 configuration ISA non Plug and Play boards 54 connectors Factory restricted 77 connectors system board 77 control panel 6 9 LEDs 6 switches 6 9 cover removing 13 replacing 15 D DAT tape drive HP error codes 7 DEL starting Setup 45 DiagTools 59 support ticket 59 Dimensions 74 DIMMs installation 2...

Page 104: ...nrush current 10 installation additional memory 29 installing DIMMs 29 interference 82 interrupt IRQ level 54 interrupt resources 55 56 interrupt sharing 37 interrupts AGP 37 ISA 37 PCI 37 USB 37 IRQ resources 55 56 ISA interrupt 37 ISA non Plug and Play board 54 ISA non Plug and Play board 54 J jumpers Factory settings 77 jumpers AGP board 75 system board 77 K keyboard troubleshooting 68 Keyboard...

Page 105: ...e 68 processor settings 78 Product Safety 88 R rear panel ports 41 regulatory information 81 Regulatory Notices Electromagnetic Compliance 81 Regulatory Notices Product Safety 88 removing the cover 13 replacing the cover 15 resource sharing 37 resources system 54 S SCSI configuring the host adapter 21 connector location 8 HVD devices 22 SCSI controller ID 37 SCSI device troubleshooting 69 SCSI dis...

Page 106: ...Select 43 system board connectors 77 features 77 jumpers 77 system date changing 48 system resources 54 system support hardware 93 software 93 T tape backup device troubleshooting 69 text messages 63 time changing 48 troubleshooting CD ROM 68 hardware problems 67 IDE devices 69 keyboard 68 monitor 67 mouse 68 SCSI devices 69 Setup Utility problems 70 troubleshooting basics 59 finding the problem 6...

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