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HP Compaq Presario CQ62, Maintenance And Service Manual

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© Copyright 2010 Hewlett-Packard
Development Company, L.P.

AMD, ATI and ATI Mobility Radeon are
trademarks of Advanced Micro Devices,
Inc. Intel, Arrandale, and Core are
trademarks of Intel corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: April 2010

Document Part Number: 613839-001

Summary of Contents for Compaq Presario CQ62

Page 1: ...Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures ...

Page 2: ...rosoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or...

Page 3: ...page 20 Sequential part number listing on page 33 Display assembly components on page 27 Display assembly on page 70 Added newly supported back covers to spare parts listings in the following locations Computer major components on page 20 Sequential part number listing on page 33 Display assembly components on page 27 Display assembly on page 70 Added newly supported optical drives to spare parts ...

Page 4: ...iv MSG revision history ENWW ...

Page 5: ...low another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of...

Page 6: ...vi Safety warning notice ENWW ...

Page 7: ...nas 15 Additional hardware components 17 3 Illustrated parts catalog 19 Serial number location 19 Computer major components 20 Display assembly components 27 Plastics Kit 29 Mass storage devices 30 Miscellaneous parts 32 Sequential part number listing 33 4 Removal and replacement procedures 39 Preliminary replacement requirements 39 Tools required 39 Service considerations 39 Plastic parts 39 Cabl...

Page 8: ... Power connector 69 Display assembly 70 System board 76 RTC battery 79 Fan heat sink assembly 81 Processor 85 5 Setup Utility 89 Computer Setup in Windows 7 89 Starting Setup Utility 89 Using Setup Utility 89 Changing the language of Setup Utility 89 Navigating and selecting in Setup Utility 90 Displaying system information 90 Restoring default settings in Setup Utility 91 Exiting Setup Utility 92...

Page 9: ...nd recovery 107 Windows 7 107 Creating recovery discs 108 Backing up your information 109 Using Windows Backup and Restore 110 Using system restore points 111 When to create restore points 111 Create a system restore point 111 Restore to a previous date and time 111 Performing a recovery 111 Recovering from the recovery discs 112 Recovering from the dedicated recovery partition select models only ...

Page 10: ...10 Recycling 123 Battery 123 Display 123 Index 131 x ENWW ...

Page 11: ...N370 Processor 2 5 GHz 1 MB L2 cache 1066MHz Dual core 35 W AMD Turion II N570 Processor 2 7 GHz 2 MB L2 cache 1066MHz Dual core 35 W AMD Phenom II N970 Processor 2 2 GHZ 2 MB L2 cache 1333MHz Quad core AMD Phenom II P960 Processor 1 8 GHZ 2 MB L2 cace 1066MHz Quad core 25 W AMD Phenom II N870 Processor 2 3 GHZ 1 5 MB L2 cache 1333MHz Triple core AMD Phenom II P860 Processor 2 0 GHZ 1 5 MB L2 cach...

Page 12: ...ility Radeon HD 545v with 512 MB for vision label mapping Switchable Discrete Graphics ATi Robson XT ATI Mobility Radeon HD6370 with 512MB of dedicated memory 64Mx16 DDR3 800 MHz x 4 PCs ATi Robson XT ATI Mobility Radeon HD6370 with 1GB of dedicated memory 128Mx16 DDR3 800 MHz x 4 PCs Support for BD or HD DVD playback with HD decoder and DX10 support Panel 39 6 cm 15 6 in HD LED BrightView 1366 x ...

Page 13: ...DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive Webcam VGA camera fixed angle with activity light and single analog microphone Microphone Integrated single analog microphone for models with no webcam Audio High definition audio supports Microsoft premium requirements with Presario HP Altec Lansing speakers Mo...

Page 14: ...alink RT3090BC4 802 11b g n 1x1 WiFi and Bluetooth 2 1 EDR Combo Adapter BT3 0 HS ready Realtek RTL8191SE 802 11b g n 1x1 WiFi Adapter External media card select models only Digital Media Slot supporting SD MMC MS MSPro xD cards Supports mini versions of SD MMC MS Duo with adapter not included Ports Audio in stereo microphone Audio out stereo headphone High Definition Multimedia Interface HDMI ver...

Page 15: ...ments 6 cell 2 20 Ah 47 Wh battery 6 cell 2 55 Ah 55 Wh battery 65 W AC adapter with localized cable plug support 90 W AC adapter with localized cable plug support Security Kensington Security Lock Operating system Preinstalled Windows 7 Professional 32 64 bit Windows 7 Home Premium 32 64 bit Windows 7 Home Basic 32 64 bit Free DOS Serviceability End user replaceable parts AC adapter Battery syste...

Page 16: ...6 Chapter 1 Product description ENWW ...

Page 17: ... chapter identify the standard features on most computer models To see a list of hardware installed in the computer 1 Select Start My Computer 2 In the left pane of the System Tasks window select View system information 3 Select Hardware tab Device Manager Add hardware or modify computer configurations using Device Manager ENWW Identifying the hardware 7 ...

Page 18: ...on to execute functions like the left button on an external mouse 4 Right TouchPad button Press the right side of the TouchPad button to execute functions like the right button on an external mouse This table describes factory settings To view or change the pointing device preferences 1 Select Start Devices and Printers 2 Right click the device representing the computer 3 Select Mouse settings 8 C...

Page 19: ...ps lock is on 3 Power light On The computer is on Flashing The computer is in Sleep Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber No wireless devices are detected ENWW Top components 9 ...

Page 20: ...uter is in Hibernation press the button to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options This table describes factory settings For information about changing fac...

Page 21: ...ches default web browser 5 Print key Sends the currently active document to the default printer 6 Calculator key Launches the calculator application 7 fn key Displays system information when pressed in conjunction with the esc key 8 Windows logo key Displays the Windows Start menu 9 Windows applications key Displays a shortcut menu for items where the cursor is positioned 10 Action keys Executes f...

Page 22: ...ls from one or more wireless devices 2 Internal microphone Records sound 3 Integrated webcam select models only Records audio and video and captures still photographs 4 Webcam light select models only On The webcam is in use 12 Chapter 2 External component identification ENWW ...

Page 23: ...computer is in Sleep On white The computer is connected to external power Flashing amber The computer is charged Off The computer is not connected to external power 5 Power connector Connects an AC adapter 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or...

Page 24: ...r model the computer might include an HDMI port or a USB port at this location 4 RJ 45 network jack Connects a network cable 5 USB ports 2 Connects an optional USB devices 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones e...

Page 25: ...ls the wireless LAN WLAN device CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support th...

Page 26: ...nas free from obstructions To review the wireless regulatory notices see to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 16 Chapter 2 External component identification ENWW ...

Page 27: ... cord Connects an AC adapter to an AC outlet 2 AC adapter Converts AC power to DC power 3 Battery Powers the computer when the computer is not plugged into external power Power cords vary in appearance by country or region ENWW Additional hardware components 17 ...

Page 28: ...18 Chapter 2 External component identification ENWW ...

Page 29: ...umber s n An alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period The duration of the warranty period for the computer 5 Model description An alphanumeric identifier used t...

Page 30: ...Computer major components 20 Chapter 3 Illustrated parts catalog ENWW ...

Page 31: ...95188 001 HP G62 charcoal computer models for models 1 1 and 1 2 only 615583 001 HP G62 charcoal computer models with webcam for models 1 1 and 1 2 only 615584 001 HP G62 imperial blue computer models for models 1 1 and 1 2 only 622562 001 HP G62 imperial blue computer models with webcam for models 1 1 and 1 2 only 622563 001 2 Power button board 595204 001 3 Keyboard includes keyboard cable for u...

Page 32: ...70 512M PCA Discrete system board for model 1 1 only 616405 001 HD5470 512M PCA Discrete system board with card reader for model 1 1 only 616406 001 HD5470 1G PCA Discrete system board for model 1 1 only 616407 001 HD5470 1G PCA Discrete system board with card reader for model 1 1 only 616408 001 HD6370 512M Discrete system board for model 1 2 only 632183 001 HD6370 512M Discrete system board with...

Page 33: ...GHz 512 MB L2 cache 1066 MHz 3 2 GT s Single Core 25 W for model 1 0 only 594171 001 AMD Athlon II P340 Processor 2 2 GHz 1 MB L2 cache 1066 MHz 3 2 GT s Dual Core 25 W for models 1 1 and 1 2 only 616343 001 AMD Athlon II N350 Processor 2 4 GHz 1 MB L2 cache 1066 MHz 3 2 GT s Dual Core 35 W for models 1 1 and 1 2 only 616334 001 AMD Turion II P540 Processor 2 4 GHz 2 MB L2 cache 1066 MHz 3 6 GT s ...

Page 34: ...Republic Chad Chile China Colombia Comoros Congo Costa Rica Croatia Cyprus Czech Republic Zaire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guatemala Guinea Guinea Bissa Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy Iv...

Page 35: ... model 1 0 only 608114 001 Charcoal computer models for models 1 1 and 1 2 only 615589 001 Imperial blue computer models for models 1 1 and 1 2 only 622566 001 16 Battery 6 cell Li lon 2 20 Ah 47 Wh 593553 001 6 cell Li lon 2 55 Ah 55 Wh 593554 001 17 Power connector includes cable 602743 001 18 USB board 595205 001 19 RJ 11 connector included in Cable Kit 595201 001 20 Base enclosure With HDMI ca...

Page 36: ...Item Description Spare part number 21 Hard drive cover 22 Memory module cover 26 Chapter 3 Illustrated parts catalog ENWW ...

Page 37: ...ario CQ62 with webcam and microphone modules 595190 001 Presario CQ62 with microphone module only 595189 001 HP G62 with webcam and microphone modules 595193 001 HP G62 with microphone module only 595192 001 2 Display bracket with hinges 595195 001 ENWW Display assembly components 27 ...

Page 38: ...ilver computer models for model 1 0 only 605145 001 HP G62 charcoal computer models for models 1 1 and 1 2 only 615585 001 HP G62 imperial blue computer models for models 1 1 and 1 2 only 622564 001 HP G62 matte black computer models for model 1 0 only 608111 001 Presario CQ62 biscotti computer models 602172 001 Presario CQ62 matte black computer models 595194 001 7 Display hinge covers 600650 001...

Page 39: ...s Kit Item Description Spare part number Plastics kit 595200 001 1 Hard drive bay cover includes captive screws 2 Wireless memory module mini card compartment cover includes captive screw ENWW Plastics Kit 29 ...

Page 40: ...5588 001 Imperial blue computer models for models 1 1 and 1 2 only 622565 001 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive for use with Biscotti computer models 599063 001 Matte black computer models 600652 001 Silver computer models for model 1 0 only 608114 001 Charcoal computer models for models 1 1 and 1 2 only 615589 001 Imperial blue computer models for models 1 1 and ...

Page 41: ...rt number 320 GB 7200 RPM 599055 001 250 GB 7200 RPM 599054 001 160 GB 7200 RPM for models 1 0 and 1 1 only 599053 001 Hard drive hardware kit not illustrated includes bracket and screws 600191 001 ENWW Mass storage devices 31 ...

Page 42: ...371 291 Korea 490371 AD1 North America 490371 001 the People s Republic of China 490371 AA1 Taiwan 490371 AB1 Thailand 490371 201 Cable Kit 595201 001 Hard drive connector cable Optical drive connector cable Power button cable RJ 11 cable TouchPad button board cable TouchPad cable USB cable Rubber kit 600184 001 Screw kit Phillips M2 0x3 0 screw Phillips M2 5x3 0 screw Phillips M2 5x4 0 screw Phil...

Page 43: ...altar Greece Grenada Guatemala Guinea Guinea Bissa Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Martinique Nether Antilles French Guiana Aruba British Virgin Islands Bermuda Syria Guadeloupe Liechtenstein Lithuania Luxembourg Macedonia Madaga...

Page 44: ...66 MHz 3 6 GT s Dual Core 25 W for models 1 0 and 1 1 only 595130 001 High Definition display panel includes display panel and backlight cables 595185 001 39 6 cm 15 6 in HD light emitting diode display assembly for HP G62 biscotti computer models 595186 001 39 6 cm 15 6 in HD light emitting diode display assembly for HP G62 biscotti computer models with webcam 595187 001 39 6 cm 15 6 in HD light ...

Page 45: ...d drive 599057 001 Hard Drive Hardware Kit includes bracket and screws 599062 001 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe for use with biscotti computer models 599063 001 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive for use with biscotti computer models 599092 001 4 GB memory module 1066 MHz DDR3 for models 1 1 and 1 2 only 600166 001 Webcam mod...

Page 46: ...HD light emitting diode display assembly for HP G62 matte black computer models with webcam for model 1 0 only 608111 001 Display enclosure for use with HP G62 matte black computer models for model 1 0 only 608112 001 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe for use with silver computer models for model 1 0 only 608114 001 Blu ray ROM with LightScribe DVD R RW SuperMul...

Page 47: ...rocessor 2 4 GHz 2 MB L2 cache 1066 MHz 3 6 GT s Dual Core 25 W for model 1 1 only 616405 001 HD5470 512M PCA Discrete system board for model 1 1 only 616406 001 HD5470 512M PCA Discrete system board with card reader for model 1 1 only 616407 001 HD5470 1G PCA Discrete system board for model 1 1 only 616408 001 HD5470 1G PCA Discrete system board with card reader for model 1 1 only 617019 001 Base...

Page 48: ...2W for model 1 2 only 634688 001 AMD Phenom II P860 Processor 2 GHZ 1 5 MB L2 cache 1066 MHz Triple core 25 W for model 1 2 only 634689 001 AMD Phenom II P960 Processor 1 8 GHZ 2 MB L2 cache 1066 MHz Quad core 25 W for model 1 2 only 634690 001 AMD Turion II N570 Processor 2 7 GHz 2 MB L2 cache 1066 MHz Dual core35 W for model 1 2 only 634691 001 AMD Turion II P560 Processor 2 5 GHz 2 MB L2 cache ...

Page 49: ...sassembly or assembly procedures review and adhere to all service considerations NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points des...

Page 50: ...ting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in t...

Page 51: ...ep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Page 52: ... that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field s...

Page 53: ...etween the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance S...

Page 54: ...computer Make special note of each screw size and location during removal and replacement Serial number The serial number label located in the battery bay of the computer provides important information that you may need when contacting technical support 1 Product name 4 Warranty period 2 Serial number 5 Model description select models 3 Product number 44 Chapter 4 Removal and replacement procedure...

Page 55: ...scription Spare part number Rubber Feet Kit 600849 001 The computer feet are adhesive backed rubber pads The feet attach to the base enclosure in the locations illustrated below ENWW Component replacement procedures 45 ...

Page 56: ...rom the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the battery 2 upward and lift it out of the computer 3 To insert the battery insert the rear edge of the battery into the battery bay ...

Page 57: ...strated includes connector bracket and screws 599057 001 Before removing the hard drive 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC ...

Page 58: ...t secure the hard drive to the computer 5 Use the hard drive bracket to lift the hard drive out 2 of the hard drive compartment 6 Disconnect the hard drive cable from the system board 3 7 Remove the hard drive 4 from the hard drive bay 8 To replace the hard drive bracket remove the four Phillips PM3 0 4 0 screws 1 that secure the hard drive bracket to the hard drive 48 Chapter 4 Removal and replac...

Page 59: ...9 Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive 2 Reverse this procedure to install the hard drive ENWW Component replacement procedures 49 ...

Page 60: ...608114 001 Charcoal computer models for models 1 1 and 1 2 only 615589 001 Imperial blue computer models for models 1 1 and 1 2 only 622566 001 Before removing the optical drive 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3...

Page 61: ...n the optical drive with the optical drive bracket toward you 5 Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse the above procedure to reassemble and install the optical drive ENWW Component replacement procedures 51 ...

Page 62: ...Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Ba...

Page 63: ... number 595200 001 5 Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 from the wireless module 6 Remove the Phillips PM2 0 3 0 screw 3 that secures the WLAN module to the computer The edge of the module opposite the slot rises away from the computer ENWW Component replacement procedures 53 ...

Page 64: ...that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support NOTE WLAN modules are designed with a notch 5 to prevent incorrect insertion into the WLAN module slot Reverse this procedure to install a WLAN module 54 Chapter 4 Remov...

Page 65: ...by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 46 Remove the memory module 1 Turn the computer upside down with the front toward you 2 Loosen the three Phillips PM2 5 6 0 captive screws 1 that secure the mini card compartment cover to the computer 3 Lift the back side of the memory module cov...

Page 66: ...opposite the slot rises away from the computer 6 Remove the module 2 by pulling it away from the slot at an angle NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 56 Chapter 4 Removal and replacement procedures ENWW ...

Page 67: ...erating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the hard drive see Hard drive on page 47 6 Remove the mini card compartment cover see WLAN module on page 52 Remove th...

Page 68: ...n flat bladed screwdriver 6 Lift the rear edge of the keyboard 3 and set the keyboard back towards the display 4 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard 58 Chapter 4 Removal and replacement procedures ENWW ...

Page 69: ...nation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting AC adapter from the computer 4 Remove the following components a Battery see Battery on page 46 b Hard drive See Hard drive on page 47 c Opt...

Page 70: ... The top cover screws are identified by a triangle icon embossed on the base enclosure 3 Turn the computer display side up with the front toward you 4 Open the computer as far as possible 5 Remove the Phillips PM2 5 6 0 screw that secures the top cover to the computer 60 Chapter 4 Removal and replacement procedures ENWW ...

Page 71: ...onnector 4 7 Lift the rear edge of the top cover 1 until the top cover disengages from the base enclosure Remove the top cover 2 NOTE The TouchPad is glued to the top cover and is included with the top cover spare part Reverse this procedure to install the switch cover ENWW Component replacement procedures 61 ...

Page 72: ...disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the following components a Optical drive see Optical drive on page 50 b Keyboard see Keyboard on page 57 c Top cover see Top cover on page 59 Remove the speaker assembly 1 Turn the top cover upside down 2 Remove the three Phillips PM2 5 3 0 sc...

Page 73: ...AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 50 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 59 Remove the power button board 1 Turn the top cover upside down with the rear edge toward you 2 Remov...

Page 74: ...cting the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 50 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 59 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0 3 0...

Page 75: ...nnected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 50 c Keyboard see Keyboard on page 57 d Top cover see Top cover...

Page 76: ... disconnect it from the system board Reverse the above procedure to install the modem module and be sure that the connector on the bottom of the modem module connects firmly into the system board 66 Chapter 4 Removal and replacement procedures ENWW ...

Page 77: ...omputer 4 Remove the battery see Battery on page 46 5 Remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 50 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 59 Remove the USB board 1 Position the computer upright with the right side toward you 2 Disconnect the USB board cable 1 from the system board 3 Remove the Phil...

Page 78: ...Reverse this procedure to install the USB board 68 Chapter 4 Removal and replacement procedures ENWW ...

Page 79: ...from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 50 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 59 Remove the power connector cable 1 Turn the computer upright with the right side toward you...

Page 80: ...models 1 1 and 1 2 only 615584 001 HP G62 imperial blue computer models for models 1 1 and 1 2 only 622562 001 HP G62 imperial blue computer models with webcam for models 1 1 and 1 2 only 622563 001 Before removing the display assembly 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 D...

Page 81: ...e display hinge 4 5 Disconnect the webcam cable 5 from the system board and release it from the clips that attach it to the system board CAUTION Support the display assembly when removing the display screws in the following steps Failure to support the display assembly can result in damage to the assembly and other components 6 Remove the four black Phillips PM2 5 7 0 screws 1 that secure the disp...

Page 82: ... and screws 1 Two mylar screw covers on the display bezel bottom edge 2 Two Phillips PM2 5 4 0 screws The display screw covers are included in the display screw kit spare part number 595198 001 9 Flex the inside edge of the top 1 the left and right sides 2 and the bottom 3 of the display bezel until the bezel disengages from the display back cover 72 Chapter 4 Removal and replacement procedures EN...

Page 83: ...m module cable allows 12 Disconnect the webcam module cable 1 from the webcam module and remove the webcam module 2 The webcam module is available using spare part number 600166 001 Reverse this procedure to install the webcam module 13 To replace the display hinge covers remove the two Phillips PM2 5 6 0 screws 1 that secure each hinge to the display enclosure ENWW Component replacement procedure...

Page 84: ... 6 0 screws 1 that secure the display panel to the display enclosure 16 Remove the display panel 2 from the display enclosure The display panel is available using the spare part number 595130 001 Reverse this procedure to install the display panel 17 To replace the display panel brackets remove the two Phillips PM2 0 3 0 screws 1 that secure each bracket to the display panel 74 Chapter 4 Removal a...

Page 85: ...ce the wireless antenna transceivers lift up on the silver transceiver 1 and release the adhesive material from the display cover 2 20 Lift up to remove the antenna transceivers 3 The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595196 001 Reverse this procedure to install the display wireless antenna transceivers ENWW Component replacement p...

Page 86: ...512M Discrete system board for model 1 2 only 632183 001 HD6370 512M Discrete system board with card reader for model 1 2 only 632184 001 HD6370 1G Discrete system board for model 1 2 only 632185 001 HD6370 1G Discrete system board with card reader for model 1 2 only 632186 001 When replacing the system board be sure that the following components are removed from the defective system board and ins...

Page 87: ...ly on page 70 Remove the following cables from the system board Power connector cable see Power connector on page 69 USB board cable see USB board on page 67 1 Turn the computer upright with the right side toward you 2 Remove the three Phillips PM2 5 4 0 1 screws that secure the system board to the computer 3 Grasp the right edge 2 of the system board 4 Lift the system board 3 and pull it away fro...

Page 88: ...Reverse this procedure to install the modem module cable When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Fan heat sink assembly see Fan heat sink assembly on page 81 Processor see Processor on page 85 Reverse the preceding procedure to install the system board 78 Chapter 4 Removal and re...

Page 89: ... AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the following components a Hard drive see Hard drive on page 47 b WLAN see WLAN module on page 52 c Optical drive see Optical drive on page 50 d Keyboard see Keyboard on page 57 e Top cover see Top cover on page 59 f Speaker assembly see Speaker assembly on page 62 g Display assembly see Display assembly on page 70 ...

Page 90: ...3 Lift the battery 2 out of the computer Reverse this procedure to install the RTC battery 80 Chapter 4 Removal and replacement procedures ENWW ...

Page 91: ...ugh the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the following components a Hard drive see Hard drive on page 47 b Optical drive see Optical drive on page 50...

Page 92: ...rial located between the fan heat sink assembly and system board components it might be necessary to move the fan heat sink assembly from side to side to detach the assembly 4 Remove the fan heat sink assembly 2 by lifting straight up NOTE Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory 1 Turn the system board right side up with the front to...

Page 93: ...ove the fan heat sink assembly from side to side to detach the assembly 4 Remove the fan heat sink assembly 3 by lifting straight up Reverse this procedure to install the fan heat sink assembly The thermal material must be thoroughly cleaned from the surface of the fan heat sink assembly 1 3 and the processor 2 and video components 4 each time the fan heat sink assembly is removed Thermal pads and...

Page 94: ...aterial must be thoroughly cleaned from the surface of the fan heat sink assembly 1 and 3 and the processor component 2 each time the fan heat sink assembly is removed Thermal pads and thermal paste must be installed on all surfaces before the fan heat sink assembly is reinstalled The following illustration shows the locations for thermal material on systems with discrete graphics subsystems 84 Ch...

Page 95: ...ore 25 W for model 1 1 only 616343 001 AMD Athlon II N350 Processor 2 4 GHz 1 MB L2 cache 1066 MHz 3 2 GT s Dual Core 35 W for model 1 1 only 616334 001 AMD Turion II P540 Processor 2 4 GHz 2 MB L2 cache 1066 MHz 3 6 GT s Dual Core 25 W for model 1 1 only 616347 001 AMD Turion II N550 Processor 2 6 GHz 2 MB L2 cache 1066 MHz 3 6 GT s Dual Core 35 W for model 1 1 only 616337 001 AMD Phenom II N640 ...

Page 96: ...essor 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn on the computer and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the batter...

Page 97: ...move it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor ENWW Component replacement procedures 87 ...

Page 98: ...88 Chapter 4 Removal and replacement procedures ENWW ...

Page 99: ...ility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the esc key 2 When the Startup Menu appears press the f10 key Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility If Setup Utility is not already running begin at s...

Page 100: ...ation and selection information while Setup Utility is open press the f1 key Displaying system information The following procedure explains how to display system information in Setup Utility If Setup Utility is not open begin at step 1 If Setup Utility is open begin at step 2 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message displays ...

Page 101: ...he computer When the Press the ESC key for Startup Menu message displays in the lower left corner of the screen press the esc key When the Startup Menu appears press the f10 key 2 Use the arrow keys to select Exit Load Setup Defaults and then press the enter key 3 When the Setup Confirmation appears press the enter key 4 To save your change and exit Setup Utility use the arrow keys to select Exit ...

Page 102: ...ges and then press the enter key After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options NOTE Some of the Setup Utility menu items listed in this chapter might not be supported by the computer Main menu Select To do this System information View and change the system time and date View identification infor...

Page 103: ... Mode Boot Options Set the following boot options POST hotkey delay sec Set the delay for the f1 f2 f9 f10 f11 and f12 functions of Setup Utility in intervals of 5 seconds each 0 5 10 15 20 CD ROM Boot Enable disable boot from CD ROM Floppy Boot Enable disable boot from diskette Internal Network Adapter Boot Enable disable boot from the internal network adapter Boot Order Set the boot order for No...

Page 104: ...1 Open Computer Setup by turning on or restarting the computer and then pressing the f10 key when the F10 ROM Based Setup message appears in the lower left corner of the screen Because Computer Setup is not operating system based it does not support the TouchPad Navigation and selection are by keystroke To choose a menu or a menu item use the arrow keys To select an item press the enter key To clo...

Page 105: ... the screen 2 Use the arrow keys to select File Restore Defaults and then press the enter key 3 When the confirmation dialog box opens press the f10 key 4 To save your preferences and exit Computer Setup use the arrow keys to select File Save Changes And Exit Then follow the instructions on the screen Your preferences go into effect when the computer restarts NOTE Your password settings and securi...

Page 106: ...r cache and memory size and system ROM Restore Defaults Replace the configuration settings in Computer Setup with the original factory settings Password settings and security settings are not changed when you restore the factory settings Ignore Changes And Exit Cancel any changes entered during the current session and then exit and restart the computer Save Changes And Exit Save any changes entere...

Page 107: ...rning on not restarting the computer System IDs Enter a user defined computer asset tracking number and ownership tag Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive The following options are available Fast Runs the Disk Sanitizer erase cycle once Optimum Runs the Disk Sanitizer erase cycle 3 times Custom Allows you to select the desired number of Disk Sani...

Page 108: ... 4th boot device Notebook hard drive 5th boot device USB hard disk 6th boot device Network controller Device Configurations Swap the functions of the fn key and left ctrl key Enable disable USB legacy support When enabled USB legacy support allows the following Use of a USB keyboard in Computer Setup even when the operating system is not running Startup from bootable USB devices including a hard d...

Page 109: ...disable embedded Bluetooth Device Radio Enable disable Network Interface Controller NIC Enable disable LAN WLAN Switching Enable disable Wake on LAN Enable disable the integrated camera webcam Port options Enable disable USB port Enable disable ExpressCard slot ENWW Computer Setup in Linux 99 ...

Page 110: ...100 Chapter 5 Setup Utility ENWW ...

Page 111: ...o 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer o...

Page 112: ...trast ratio 300 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 259 0 259 mm Format 1280 800 HD 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical 102 Chapter 6 Specifications ENWW ...

Page 113: ...tting Single track 3 0 ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms 1 5 ms Average 13 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms 11 0 ms Maximum 24 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 465 128 3 59 1 250 263 7 28 976 773 16 8 625 142 44 8 488 397 16 8 312 581 80 8 Disc rotational speed 5400 rpm 5400 rpm 7200 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1...

Page 114: ... 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD 230 ms CD 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DV...

Page 115: ...DVD R DVD R CD R and CD ROM Random access time BD 230 ms DVD 180 ms CD 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 4X BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X B...

Page 116: ...ion or become inoperable Only users who have expert knowledge of computer hardware and hardware configurations should change resource settings To view resource settings in Windows 7 and Windows Vista 1 Select Start Computer 2 Click System properties near the top of the Computer folder 3 On the left click Device Manager 4 On the View menu click one of the following Resources by type Resources by co...

Page 117: ...rogram or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature With Recovery Manager you can recover the full factory image if you experience system failure or instability Recovery Manager works from a dedicated recovery partition select models only on the hard drive or from recovery discs you create NOTE Computers with a solid state ...

Page 118: ... drive must be connected to a USB port on the computer not to a USB port on an external device such as a hub Use high quality DVD R DVD R BD R writable Blu ray or CD R discs All these discs are purchased separately DVDs and BDs have a much higher capacity than CDs If you use CDs up to 20 discs might be required whereas only a few DVDs or BDs are required NOTE Read write discs such as CD RW DVD RW ...

Page 119: ...king a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document steps 1 Display the screen 2 Copy the screen To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document and then select Edit Paste 4 Save the document Back up the i...

Page 120: ...peed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up and create a backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support f...

Page 121: ...otection Settings select the disk for which you want to create a restore point 5 Click Create 6 Follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System protection 3 Click...

Page 122: ...SSD you might not have a recovery partition You cannot recover using this procedure Recovery discs are included for computers that do not have a partition Use these discs to recover the operating system and software On some models you can perform a recovery from the partition on the hard drive accessed by pressing either the Start button or f11 This restores the computer to its factory condition T...

Page 123: ...rating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To recover the original hard drive image using f11 1 If possible back up all personal files 2 Restart the computer and then press f11 while the Press F11 for recovery message appears on the screen 3 ...

Page 124: ...114 Chapter 7 Backup and recovery ENWW ...

Page 125: ... pin assignments Audio out headphone Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground ENWW Audio out headphone 115 ...

Page 126: ...reen analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 116 Chapter 8 Connector pin assignments ENWW ...

Page 127: ...RJ 11 modem Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused RJ 45 network Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused ENWW RJ 11 modem 117 ...

Page 128: ...a 1 5 TMDS data 1shield 6 TMDS data 1 7 TMDS data 0 8 TMDS data 0 shield 9 TMDS data 0 10 TMDS clock 11 TMDS clock shield 12 TMDS clock 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 5V power 19 Hot plug detect 20 Shell 118 Chapter 8 Connector pin assignments ENWW ...

Page 129: ...Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground ENWW Universal Serial Bus 119 ...

Page 130: ...120 Chapter 8 Connector pin assignments ENWW ...

Page 131: ...s listed below are applicable to all countries or regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volta...

Page 132: ...ust be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standar...

Page 133: ...dle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury might be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This sec...

Page 134: ... and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 124 Chapter 10 Recycling ENWW ...

Page 135: ...inge to the display enclosure and lift up to remove the display hinge covers 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure ENWW Display 125 ...

Page 136: ...hat secures the sides of the display panel to the display panel frame 9 Remove the display panel frame 2 from the display panel 10 Remove the screws 1 that secure the backlight cover to the display panel 11 Lift the top edge of the backlight cover 2 and swing it outward 12 Remove the backlight cover 13 Turn the display panel right side up 126 Chapter 10 Recycling ENWW ...

Page 137: ...5 Turn the display panel upside down 16 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury ENWW Display 127 ...

Page 138: ...display cable 1 from the LCD panel 19 Remove the screws 2 that secure the LCD panel to the display rear panel 20 Release the LCD panel 3 from the display rear panel 21 Release the tape 4 that secures the LCD panel to the display rear panel 128 Chapter 10 Recycling ENWW ...

Page 139: ...22 Remove the LCD panel 23 Recycle the LCD panel and backlight ENWW Display 129 ...

Page 140: ...130 Chapter 10 Recycling ENWW ...

Page 141: ...3 buttons power 10 TouchPad right left 8 C cables service considerations 40 camera module removal 73 spare part number 73 camera product description 3 caps lock light identifying 9 Card Reader Power Saving 93 changing the language of Setup Utility 89 chipset product description 2 compartments memory module 15 components additional hardware 17 bottom 15 front 7 left side 14 right side 13 top 8 comp...

Page 142: ... fan heat sink assembly removal 81 spare part number 21 81 feet locations 45 spare part number 45 File menu 96 fn key identifying 11 front components 7 full system recovery 107 function keys identifying 11 G graphics product description 2 grounding equipment and methods 43 H hard drive precautions 40 product description 3 removal 47 spare part numbers 22 30 47 specifications 103 hard drive bay ide...

Page 143: ...5 Processor C6 State 93 product description audio 3 camera 3 chipset 2 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 3 keyboard 5 memory module 2 microphone 3 modem module 3 operating system 5 optical drives 3 pointing devices 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 wireless 4 product name 1 R recovering a program or driver ...

Page 144: ...hPad buttons 8 identifying 8 removal 64 TouchPad button board spare part number 64 TouchPad zone identifying 8 transporting guidelines 42 U Universal Serial Bus USB port pin assignments 119 USB board removal 67 spare part number 25 67 USB legacy support 94 98 USB ports identifying 13 14 using Setup Utility 89 using system restore 111 V vents identifying 14 15 Virtualization Technology 93 W webcam ...

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