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service reference guide

Business Desktop d200 Series

4th Edition

This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, Parallel ATA drives, safety, routine care, connector pin assignments,
POST error messages, and diagnostic indicator lights.

Document Part Number 336493-004

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Summary of Contents for Compaq d220 MT

Page 1: ...des information on the removal and replacement of all parts as well as information on troubleshooting Desktop Management setup utilities Parallel ATA drives safety routine care connector pin assignments POST error messages and diagnostic indicator lights Document Part Number 336493 004 ...

Page 2: ......

Page 3: ...Service Reference Guide Business Desktop d200 Series 4th Edition Document Part Number 336493 004 March 2004 ...

Page 4: ...iable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company ÅWARNING Text set off in this manner indicates that failure to follow directions could result in bodil...

Page 5: ...eployment 3 1 3 2 ROM Flash 3 2 3 2 1 FailSafe Boot Block ROM 3 2 3 2 2 Dual State Power Button 3 2 3 2 3 Power Management 3 3 3 2 4 World Wide Web Site 3 3 3 3 Security 3 4 3 3 1 Password Security 3 4 3 3 2 Establishing a Setup Password Using Computer Setup 3 4 3 3 3 Establishing a Power On Password Using Computer Setup 3 4 3 3 4 Surge Tolerant Power Supply 3 6 4 Ultra ATA Drive Guidelines and Fe...

Page 6: ...ply Fan 5 6 5 4 2 Tools and Software Requirements 5 6 5 4 3 Screws 5 6 5 4 4 Cables and Connectors 5 8 5 4 5 Hard Drives 5 8 5 4 6 Lithium Coin Cell Battery 5 8 6 Removal and Replacement Procedures Microtower Type 2 Chassis 6 1 Preparation for Disassembly 6 1 6 2 Access Panel 6 2 6 3 Front Bezel 6 3 6 4 Front Drive Bezels 6 4 6 4 1 5 25 Drive Bezel Blank 6 4 6 4 2 Diskette Drive Bezel 6 5 6 5 Memo...

Page 7: ...rvice Reference Guide d200 336493 004 v Contents 6 16Power Supply 6 26 A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E Memory Index ...

Page 8: ...vi 336493 004 Service Reference Guide d200 Contents ...

Page 9: ...lly installed This takes approximately 10 minutes depending on the system hardware configuration Read and follow the instructions that appear on the screen to complete the installation During this process do not turn off your computer unless you are directed to do so 1 1 1 Installing or Upgrading Device Drivers To install optional hardware devices after the OS installation is completed you must in...

Page 10: ...Windows XP Home or Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on All other software is user installed Certain drivers and utilities are available only in selected languages You can obtain the latest version of these files in English and selected other languages in one of these ways HP Web site ...

Page 11: ...ords and other security features Establish and manage energy saving timeouts All features identified in this chapter may not be available on all HP products 2 1 Power On Self Test POST POST is a series of diagnostic tests that runs automatically when the system is turned on POST checks the following items to ensure that the computer system is functioning properly Keyboard Memory modules Diskette d...

Page 12: ...n Secure the integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability Enable or disable removable media write ability when supported by hardware Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Execute self...

Page 13: ... want applied select Exit without Saving To reset to factory settings select Load Default Settings This option will restore the original factory system defaults ÄCAUTION Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup changes because the CMOS could become corrupted It is safe to turn off all power to the computer after you exit the F10 Setup screen ...

Page 14: ...stem date mm dd yyyy Sets the system date Floppy drive A Calculates the size and capacity of the floppy drive Primary IDE Master Auto detects which hard drive is the primary master drive Primary IDE Slave Auto detects which hard drive is the primary slave drive Secondary IDE Master Auto detects which hard drive is the secondary master drive Secondary IDE Slave Auto detects which hard drive is the ...

Page 15: ...f memory for internal graphics adapter Disable Internal graphic mode select disable 512KB Share 512KB 1MB Share 1MB 8MB Share 8MB default Internal Graphic Mode Select d240 and d248 models only Selects the size of memory for internal graphics adapter Disable Internal graphic mode select disable 1MB Share 1MB 4MB Share 4 MB 8MB Share 8MB default 16MB Share 16 MB 32MB Share 32MB Power Management Setu...

Page 16: ...N Chip Boot ROM enabled default Init Graphics Adapter Priority Sets the initial priority of the graphics adapter NR 138 GE d220 d228 AGP Int VGA AGP PCI default PCI AGP PCI Int VGA NR 138 GV d230 PCI Int VGA default NR 146 GV d240 d248 PCI Int VGA default Int VGA PCI USB Controller Enables or disables the USB controller Disable USB controller disabled Enable USB controller enabled default USB 1 1 ...

Page 17: ...rns when system temperature is greater than 60 C 140 F System Shutdown Temperature System will shutdown when system temperature is greater than 65 C 149 F CPU Temperature Detects current CPU temperature System Temperature Detects current system temperature CPU FAN Speed Detects CPU fan speed Chassis FAN Speed Detects current chassis fan speed CPU VID Detects current CPU voltage Vccp Detects curren...

Page 18: ...us CD See the Restore Plus CD for complete instructions on using this feature Password Option Continued Password Status Shows password status Password Check Allows you to set the password check when the supervisor password is set up Setup Password prompt appears when BIOS is executed Always Password verification is checked every time the computer boots default Load Default Settings None Loads the ...

Page 19: ...s ready to be used A customized software image may be deployed by Installing additional software applications after unbundling the preinstalled software image Using software deployment tools such as Altiris eXpress to replace the preinstalled software with a customized software image Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends...

Page 20: ... after it enters Boot Block recovery mode complete the following steps 1 If there is a diskette in the diskette drive remove the diskette and turn off the power 2 Insert a ROMPaq diskette into the diskette drive 3 Turn on power to the system 4 If no ROMPaq diskette is found you will be prompted to insert one and restart the computer 5 If the system successfully starts from the diskette and success...

Page 21: ...ed or disabled using the operating system 1 In Windows XP left click on the Start Button then select Control Panel Performance and Maintenance Power Options 2 In the Power Options Properties select the Power Schemes tab 3 Select the desired power scheme settings Use Display Properties to establish modify or disable Power Management settings for the monitor To access Display Properties right click ...

Page 22: ...Press Enter to bypass the title screen if necessary If you do not press the F10 key at the appropriate time you must turn the computer off then on again and press the F10 key again to access the utility 3 Select Security then select Setup Password and follow the instructions on the screen 4 Before exiting click File Save Changes and Exit 3 3 3 Establishing a Power On Password Using Computer Setup ...

Page 23: ... press the F10 key again to access the utility 3 When the key icon appears on the monitor type the setup password then press the Enter key Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can ...

Page 24: ...ging or deleting your password depend on the keyboard that came with your computer Clearing Passwords If you forget your password you cannot access the computer To clear the password turn off and unplug the computer then press the CMOS reset button holding it down for 5 seconds Close and restart the computer 3 3 4 Surge Tolerant Power Supply An integrated surge tolerant power supply provides great...

Page 25: ...ve Device 0 or Slave Drive Device 1 position 4 2 Ultra ATA Cables When installing a second device on either the primary or secondary controller you must use an industry standard 80 conductor Ultra ATA cable for optimal performance These cables have a maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a two drive cable Drives operating at speeds faster than t...

Page 26: ...to these controllers using an industry standard 80 conductor cable The industry standard 1 44 MB diskette drive has its own separate channel and is not included as a part of the maximum four drives Any drive attached to a controller must have a drive designation If only a single drive is connected to a controller and its jumper is in the cable select position it is designated as the Master Drive D...

Page 27: ...ary controllers receive the greatest possible bandwidth The bootable ATA hard drive should always be installed on the primary controller in the Device 0 position 4 3 2 Attach Sequence Rules by Class Priority Drives should be attached in the sequence shown for optimum performance starting at position 1 If there are three or more devices two or more of which are hard drives two hard drives should be...

Page 28: ...ch Sequence Rule to determine the best drive installation sequence Two examples of how to use the worksheet are Three device installation Four device installation General Attach Sequence Rule Sequence Description 1 The lowest class drive bootable hard drive recommended 2 If only two drives the last drive goes here otherwise the lowest class of the remaining drives 3 If only three drives attach the...

Page 29: ...A system has four devices Ultra ATA 100 hard drive Ultra ATA 100 hard drive DVD CDR W drive and a ZIP 250 drive Using the Device Class Table in Section 4 3 1 Device Classes the devices may be reidentified as Ultra ATA 100 hard drive Class 1 Ultra ATA 100 hard drive Class 1 DVD CDR W drive Class 2 ZIP 250 drive Class 4 Attach Sequence Worksheet Three Device Installation Sample Device Name Device Cl...

Page 30: ...up F10 Setup 4 4 SMART The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration r...

Page 31: ...ities and restrictions imposed on the computer by the combinations of file and operating systems Microsoft to Drive Manufacturer Size Conversion Table Drive Size as Identified by Microsoft Operating System Drive Size as Identified by Drive Manufacturers 2 GB 2 1 GB 4 GB 4 3 GB 32 GB 34 4 GB 64 GB 68 7 GB 128 GB 137 GB 2 TB 2 199 TB Drive size calculations by drive manufacturers are bytes to the ba...

Page 32: ...4 8 336493 004 Service Reference Guide d200 Ultra ATA Drive Guidelines and Features ...

Page 33: ...ust disconnect the power cord from the power source before opening the computer to prevent system board or component damage 5 1 Chassis Designations 5 1 1 Microtower Type 2 This chassis may have either a solid carbonite solid silver or combination carbonite silver front bezel depending on the geographical location in which it is sold Only the solid carbonite from bezel is illustrated in the remova...

Page 34: ...e shows that Different activities generate different amounts of static electricity Static electricity increases as humidity decreases 700 volts can degrade a product Microtower Type 2 Chassis Variations Chassis Characteristic d220 d228 d230 d240 d248 Power supply mounting method Removable power supply support bracket No support bracket required Power supply installation method Lay chassis on its s...

Page 35: ... electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compat...

Page 36: ...of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 5 3 Routine ...

Page 37: ...aning Safety Precautions before following these procedures Ä CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants app...

Page 38: ...on when the computer is either in the On Standby or Suspend modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 5 4 2 Tools and Software Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain...

Page 39: ...eference Guide d200 336493 004 5 7 Identifying the Chassis Routine Care and Disassembly Preparation As each subassembly is removed from the computer it should be placed away from the work area to prevent damage ...

Page 40: ...their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For mor...

Page 41: ...computer 4 Turn off the computer and any peripheral devices that are connected to it Ä CAUTION Turn off the computer before disconnecting any cables Ä CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The powe...

Page 42: ...rom the electrical outlet 2 Remove the two screws that secure the access panel to the computer chassis Some access panels use captive thumbscrews Remove the right access panel to upgrade memory or an expansion card Remove the left access panel to upgrade a drive 3 Slide the access panel back about 1 inch 2 5 cm then lift it away from and off the unit To replace the access panel reverse the removal...

Page 43: ...l the panel out and up to release it from the chassis To install the front bezel insert the top two latches into their respective holes in the chassis and push the bezel in until it is fully seated The front bezel shown may be different than the one on your computer but the removal and replacement procedures are identical When replacing the front bezel ensure that the top of the front bezel is flu...

Page 44: ...sassembly 2 Remove the access panel Section 6 3 Front Bezel 3 Remove the front bezel Section 6 3 Front Bezel 6 4 1 5 25 Drive Bezel Blank Press one of the retaining tabs on the inside of the large bezel towards the outer edge of the bezel to release the bezel blank At the same time pull the bezel blank inwards to remove it from the main bezel To install a bezel blank reverse the removal procedure ...

Page 45: ...t Procedures Microtower Type 2 Chassis 6 4 2 Diskette Drive Bezel Pull the right retaining tab towards the center of the main bezel At the same time pull the bezel inwards to remove it from the main bezel To install a diskette drive bezel reverse the removal procedure ...

Page 46: ...eginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Refer to Chapter 5 for more information ÄCAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Section 6 1 Preparation for Disassembly If there is a hard drive in bay 5 it will be...

Page 47: ...module and install the modules following the numerical order of the sockets A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 for any additional modules that you...

Page 48: ...d forth until the connectors pull free from the socket Be sure not to scrape the card against other components 7 Store the card in anti static packaging 8 Install a new expansion card or an expansion slot cover to close the open slot If not installing an additional expansion card skip to step 11 9 Remove the expansion slot cover 10 Slide the expansion card into the expansion socket and press it fi...

Page 49: ...UTION Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive Failure to do so will result in data loss After replacing the primary hard drive you will need to run the Restore Plus CD to load the HP factory installed files 6 7 1 Drive Positions Some models may not have an air shroud surrounding the processor Drive Positions Item Descrip...

Page 50: ...from the back of the drive In some cases it may be easier to slide the drive part way out of the drive bay before removing the cables 5 Remove the four screws two from each side that secure the drive in the drive cage 1 6 Slide the drive out of the drive cage 2 To install a drive reverse the removal procedure If you are installing a 5 25 drive for the first time into bay 2 you must first remove th...

Page 51: ... the right and left access panels Section 6 2 Access Panel 3 Remove the front bezel Section 6 3 Front Bezel 4 Disconnect the power and data cables from the back of the drive 5 Remove the four screws two from each side that secure the drive in the drive cage 1 6 Slide the drive out of the front of the chassis 2 Some models may not have an air shroud surrounding the processor To replace the diskette...

Page 52: ... drive cage to the fixed upper drive cage on the right side of the chassis 2 The d220 d228 and d230 chassis has four mounting screws on the front of the chassis and one screw on the right side to support the lower drive cage This chassis is shown below The d240 and d248 chassis has three mounting screws on the front of the chassis and one screw on the right side to support the lower drive cage Thi...

Page 53: ...bly 2 Remove both the right and left access panels Section 6 2 Access Panel 3 Remove the front bezel Section 6 3 Front Bezel 4 Remove the diskette drive Section 6 7 3 Removing a Diskette Drive 5 Disconnect the power and data cables from the back of all installed 3 5 drives 6 Remove the lower drive cage Section 6 7 4 Removing the Lower Drive Cage 7 Remove the four screws two from each side that sec...

Page 54: ...r disassembly Section 6 1 Preparation for Disassembly 2 Remove the right access panel Section 6 2 Access Panel 3 Remove the front bezel Section 6 3 Front Bezel 4 Disconnect the front USB cable from the system board 5 Remove the single screw that secures the front USB device to the chassis 1 then slide the USB housing up to release it from the chassis 2 ...

Page 55: ... screws that secure the USB printed circuit board from the inside of the USB housing and then remove the board The USB board shown is used on the d220 d228 and d230 models the d240 and d248 models have only one capacitor on the board To install the USB board and the USB housing to the chassis reverse the removal procedures ...

Page 56: ...ront Bezel 4 Remove the diskette drive Section 6 7 3 Removing a Diskette Drive 5 Disconnect the power and data cables from the back of all installed 3 5 drives 6 Remove the lower drive cage Section 6 7 4 Removing the Lower Drive Cage 7 Disconnect the power switch cable from the system board 8 From the inside of the chassis squeeze the two lower retaining clips together 1 while rotating the bottom ...

Page 57: ...ker cable from the system board 1 5 From the outside of the chassis pull out the stems of the four push pins to release the speakers then remove the speaker 2 When installing the speakers hold the plastic pin retainers firmly in place as they tend to be pushed out of the chassis holes when the speaker is being positioned Once a speaker mounting hole has been properly aligned and the pin retainer p...

Page 58: ...l computers 1 Prepare the computer for disassembly Section 6 1 Preparation for Disassembly 2 Remove the right access panel Section 6 2 Access Panel 3 Lay the computer down on its side to make it easier to work on 4 Squeeze the housing on the J shaped air baffle near the two retaining latches 1while at the same time pulling straight up on the baffle 2 to remove it from the chassis ...

Page 59: ...f the air baffle can be removed by removing the four retaining screws from the back of the chassis 1 and then pulling the part towards the front of the computer 2 to release it To install the air baffle reverse the removal procedures When replacing the fixed portion of the air baffle make sure that the two prongs are facing up ...

Page 60: ...Disassembly 2 Remove the right access panel Section 6 2 Access Panel 3 Lay the computer down on its side to make it easier to work on 4 Disconnect the electrical lead that connects the chassis fan to the system board 5 Hold the fan in place while pushing the four plastic push pins from the inside of the chassis to release them then pull the pins from the outside of the chassis to remove the speake...

Page 61: ...nder screwdriver to unscrew the four processor retaining screws 1 The spring loaded retaining screws are captive to the heatsink 7 Twist the heatsink to break the bond between it and the processor and lift the heatsink from the processor 2 8 Raise the handle on the ZIF socket to the full open position 3 9 Grasp the processor by the edges and pull it straight up from the socket 4 To install the pro...

Page 62: ...nstalled 3 5 drives 6 Remove the lower drive cage Section 6 7 4 Removing the Lower Drive Cage 7 Remove the J shaped air baffle if applicable Section 6 11 Air Baffle It is not necessary to remove the fixed portion of the air baffle from the chassis 8 Disconnect all cables from the system board 9 Remove the heatsink from the system board Section 6 13 Processor and Heatsink 10 Remove the 8 screws tha...

Page 63: ...he HP spare designated for this product Ä CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Troubleshooting Guide for information on backing up the CMOS settings N Batteries battery packs and accumulators should not be disposed of together with the general household waste...

Page 64: ...ttery 2 When the battery pops up lift it out 3 To insert the new battery 2 slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 4 Replace the computer cover or access panel 5 Plug in the computer and turn on power to the computer 6 Reset the date and time your passwords and any s...

Page 65: ...g clip that holds the battery in place 1 2 Lift the battery out of its holder 2 3 Slide the replacement battery into position The battery holder automatically secures the battery in the proper position 4 Replace the computer cover or access panel 5 Plug in the computer and turn on power to the computer 6 Reset the date and time your passwords and any special system setups using Computer Setup ...

Page 66: ...removable retaining clip lay the chassis down on its side for easy access and continue with step 4 If the chassis does not have a removable retaining clip keep the computer in its upright position and continue with step 5 4 Remove the two screws that secure the power supply retaining clip 1 to the chassis Do not remove the retaining clip from the power supply Only select models use a power supply ...

Page 67: ...ectors may not be used on the product being serviced Enhanced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet RJ 45 Connector and Icon Pin Signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused 5 6 7 8 Unused Receive Data Unused Unused ...

Page 68: ...2 Acknowledge Busy Paper End 16 17 18 25 Initialize Printer Select IN Signal Ground Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Grou...

Page 69: ... 1 8 miniphone Pin Signal 1 Tip Audio_Out_Left 2 Ring Audio_Out_Right 3 Shield Ground Monitor Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 Ground Ground Ground 11 12 13 Not used DDC Serial Data Horizontal Sync 4 5 Not used Ground 9 10 5V DC fused Ground 14 15 Vertical Sync DDC Serial Clock 4 Pin Power for CPU Connector and Icon Pin Signal 1 GN...

Page 70: ...FX 11 12 13 14 DD3 DD12 DD2 DD13 25 26 27 28 DIOR Ground IORDY CSEL 39 40 DASP Ground Accelerated Graphics Port AGP Connector Pin Signal A Signal B Pin Signal A Signal B 1 2 3 4 5 12 V TYPEDET Reserved USB Ground OVRCNT 5V 5V USB Ground 34 35 36 37 38 Vddq AD22 AD20 Ground AD18 Vddq AD21 AD19 Ground AD17 6 7 8 9 10 INTA RST GNT VCC3 3 ST1 INTB CLK REQ VCC3 3 ST0 39 40 41 42 43 AD16 Vddq FRAME Rese...

Page 71: ... 29 30 AD30 AD28 VCC 3 3 AD26 AD24 AD31 AD29 VCC 3 3 AD27 AD25 59 60 61 62 63 AD_STB0 AD6 Ground AD4 AD2 AD_STB0 AD7 Ground AD5 AD3 31 32 33 Ground AD_STB1 C BE3 Ground AD_STB1 AD23 64 65 66 Vddq AD0 VREFGC Vddq AD1 VREFCG 20 Pin Power Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 3 3 V 3 3 V GND 5 V GND 6 7 8 9 10 5 V GND POK 5 Vaux 12 V 11 12 13 14 15 3 3 V 12 V GND PSON GND 16...

Page 72: ...A 6 336493 004 Service Reference Guide d200 Connector Pin Assignments ...

Page 73: ...thorized HP dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The power co...

Page 74: ...pe HO5VV F 3 conductor 1 0 mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 ...

Page 75: ...r System halts after displaying this message Reseat memory modules Replace memory modules Boot Failure BIOS could not boot from the device This message is usually followed by information about the specific device Reseat the device data and power cables Replace the device data cable Replace the device Replace the system board Invalid Boot Diskette Diskette in drive A not bootable Replace the disket...

Page 76: ...the system board S M A R T Capable but Command Failed S M A R T Command Failed BIOS unable to send a S M A R T message to the device Backup the data on the hard drive Replace the hard drive S M A R T Status Bad Backup and replace S M A R T Capable and Status Bad S M A R T capable hard drive detects an imminent failure Backup the data on the hard drive then replace the hard drive DMA 1 Error DMA 2 ...

Page 77: ...a used to store plug and play data was not used for system configuration in POST Restart the computer use the F10 Key to access Computer Setup Select Load Default Settings Save and Exit Change system board jumper on JP2 to pins 2 3 Unlock then flash the system BIOS Reset the jumper to pins 1 2 Lock Replace the system board Timer Error Error found while programming the count register of channel 2 o...

Page 78: ...en keyboard controller is initialized Reconnect keyboard with computer turned off Check connector for bent or missing pins Ensure that none of the keys are depressed Replace keyboard Replace system board Keyboard Interface Error Keyboard controller failure Reconnect keyboard with computer turned off Check connector for bent or missing pins Ensure that none of the keys are depressed Replace keyboar...

Page 79: ...nd a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer F10 Setup Press and hold any key If the system beeps then the keyboard ...

Page 80: ...the date and time under Control Panel 2 Replace the RTC battery Computer appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use Computer Setup or Microsoft Windows Device Manager to disable the network controller Cursor will not move using the arrow keys on the keypad The Num Lock key may be on Press the Num Lock key Th...

Page 81: ...n the front of the computer are not flashing System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector is set to the appropriate voltage 2 Remove the expansion cards one at a time until the 3 3 V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for le...

Page 82: ...ed two times once every second followed by a two second pause Processor thermal protection activated A fan may be blocked or not turning OR The heatsink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the cooling fan is running 2 Open hood press the power button and see if the processor fan spins If the processor fan is not spinning m...

Page 83: ...seat the drive You attempted to hot plug a removable hard drive that has DriveLock security enabled This feature supported on select models only Shut down the computer Insert the drive into the MultiBay if it is not already inserted Turn on the computer Diskette drive cannot write to a diskette Diskette is not formatted Format the diskette Diskette is write protected Use another diskette or remove...

Page 84: ...ette with a new one Invalid system disk message is displayed A diskette that does not contain the system files needed to start the computer has been inserted in the drive When drive activity stops remove the diskette and press the Spacebar The computer should start up Diskette error has occurred Restart the computer by pressing the power button Cannot Boot to Diskette Diskette is not bootable Repl...

Page 85: ...s not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this is a newly installed drive enter Setup and try adding a POST delay under Advanced Power On Drive jumper settings may be incorrect If the drive is a secondary drive that has just been i...

Page 86: ...er Setup Run Computer Setup and enable the hard drive entry in the Storage Boot Order list Second Ultra ATA hard drive does not perform optimally Using the wrong cable for the drive type Reinstall the second Ultra ATA hard drive using an 80 conductor cable standard on select models Both slow and fast UATA devices are on the same data cable Connect slower UATA devices to a separate data cable conne...

Page 87: ...ontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode ÄCAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose your data Monitor cable plugged into the wrong connector If the computer system has both an integrated graphic...

Page 88: ...ay not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution The picture is broken up rolls jitters or flashes The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another mo...

Page 89: ...be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions Download SoftPaq SP20930 or SP22333 depending on the monitor to assist with the synchronization Certain typed symbols do not appear correct The font you are...

Page 90: ...rom the Control Panel select System 2 On the Hardware tab click the Device Manager button 3 Right click on the CD DVD device and select Properties 4 On the Properties tab make sure Enable digital CD audio for this CD ROM device is checked Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect he...

Page 91: ... you set digital as the Output Mode the internal speaker and external analog speakers will no longer output audio until you switch back to an auto sense or analog mode If you set analog as the Output Mode external digital speakers will not function until you change the output mode back to an auto sense or digital mode Sound cuts in and out Processor resources are being used by other open applicati...

Page 92: ...er works reload the printer driver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on The cables may not be connected properly Reconnect all cables Printer prints garbled information The correct printer driver is not installed Install the correct printe...

Page 93: ...s on the keypad The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup Mouse does not respond to movement or is too slow Mouse connector is not properly plugged into the back of the computer 1 Shut down the computer using the keyboard 2 Plug the mouse connector into the ba...

Page 94: ...roperly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions f...

Page 95: ...o second pause The computer beeps at the same rate and at the same time as the LED flashes Memory is installed incorrectly or is bad 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Hardware Installation Problems Continued Problem Cause Solution ...

Page 96: ...perly Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure The cable is not securely connected Ensure that both ends of the data cable are securely connected The cable is attached to the incorrect connector Ensure that the cable is atta...

Page 97: ...rce settings for the board Network controller stops working without apparent cause The files containing the network drivers are corrupted Reinstall the network drivers using the Restore Plus CD The cable is not securely connected Ensure that both ends of the cable are securely attached to the correct devices The network controller is defective Replace the NIC or replace the system board if the NIC...

Page 98: ... memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Too many Terminate and Stay Residen...

Page 99: ...ems Solving Processor Problems Problem Cause Solution Poor performance is experienced Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly ...

Page 100: ...is not installed Install decoder software Cannot eject compact disc tray load unit Disc not properly seated in the drive 1 Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly 2 Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start ...

Page 101: ...physical drive is not available Change the default drive letter for the Drive Key in Windows XP The computer boots to DOS after making a bootable Drive Key Drive Key is bootable Install the Drive Key after the operating system boots Solving Internet Access Problems Problem Cause Solution Unable to connect to the Internet Internet Service Provider ISP account is not set up properly Verify Internet ...

Page 102: ...t the CAT5 10 100 cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact the ISP for the correct IP address Cookies are corrupted Windows XP 1 Select Start Control Panel 2 Double click Internet Options 3 On the General tab click the Delete Cookies butto...

Page 103: ... click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and follow the on screen instru...

Page 104: ...D 26 336493 004 Service Reference Guide d200 Troubleshooting Without Diagnostics ...

Page 105: ...l memory capability The DIMMs used must be industry standard 184 pin unbuffered PC2100 266 MHz PC2700 333 MHz or PC3200 400 MHz compliant select models 2 5 volt DDR SDRAM DIMMs The following features are required CAS latency 2 2 5 or 3 CL 2 CL 2 5 CL 3 Modules must contain the mandatory Joint Electronic Device Engineering Council JEDEC Serial Presence Detect SPD information 128Mbit 256 Mbit and 51...

Page 106: ...and J24 Channel A sockets must be identical DIMMs in the J25 and J28 Channel B sockets must also be identical Therefore if you have one preinstalled DIMM in J23 and are adding a second DIMM it is recommended that you install an identical DIMM into the J25 socket for optimum dual channel performance If you are populating all four memory sockets in dual channel mode you must use four identical DIMMs...

Page 107: ...strated 5 1 chassis variations 5 2 cleaning computer 5 5 keyboard 5 5 monitor 5 5 mouse 5 6 CMOS Setup Advanced 2 4 CMOS setup Standard 2 4 Compaq software See software computer cleaning 5 5 pauses D 2 Computer Setup Advanced CMOS Setup 2 4 heading exit without saving 2 8 hardware monitor 2 7 load default settings 2 8 password option 2 7 Peripheral Setup 2 6 save settings and exit 2 8 system infor...

Page 108: ...ve removal and replacement 6 13 air baffle removal and replacement 6 18 battery removal and replacement 6 23 chassis fan removal and replacement 6 20 disassembly preparation 6 1 drive positions 6 9 drive removal and replacement 6 10 front USB device removal and replacement 6 14 heatsink removal and replacement 6 21 memory removal and replacement 6 6 power supply removal and replacement 6 26 power ...

Page 109: ...ype 2 processor 6 21 microtower type 2 speaker 6 17 microtower type 2 system board 6 22 microtower type 2 3 5 drive 6 13 type 1 battery holder 6 24 type 2 battery holder 6 25 required tools and software 5 6 restoring software 2 8 S safety precautions 5 4 safety precautions cleaning 5 4 save settings and exit Computer Setup 2 8 screws correct size 5 6 serial interface pin assignments A 2 service co...

Page 110: ...Service Reference Guide d200 336493 004 Index 4 Index ...

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