Contacting HP 99
o
Event logs
o
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a
problem
o
IRQ and I/O address information in text format
•
An updated Emergency Repair Diskette
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP
•
The drive subsystem and file system information:
o
Number and size of partitions and logical drives
o
File system on each logical drive
•
Current level of Microsoft® Windows® Service Packs and Hotfixes installed
•
A list of each third-party hardware component installed, with the firmware revision
•
A list of each third-party software component installed, with the version
•
A detailed description of the problem and any associated error messages
Some of the previously listed logs might be available in the HPSreports
Linux operating systems
Collect the following information:
•
Operating system distribution and version
Look for a file named /etc/
distribution
-release (for example, /etc/redhat-release)
•
Kernel version in use
•
Output from the following commands (performed by root):
o
lspci -v
o
uname -a
o
cat /proc/meminfo
o
cat /proc/cpuinfo
o
rpm -ga
o
dmesg
o
lsmod
o
ps -ef
o
ifconfig -a
o
chkconfig -list
o
mount
•
Contents of the following files:
o
/var/log/messages
