HP BladeSystem c3000 Troubleshooting Manual Download Page 13

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Getting started 13

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Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when

standing on conductive floors or dissipating floor mats.

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Use conductive field service tools.

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Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized

reseller.

Summary of Contents for BladeSystem c3000

Page 1: ...ubleshoots HP BladeSystem c Class products Only persons experienced in server blade technology and configuration should attempt these procedures HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 460224 003 May 2011 Edition 3 ...

Page 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Page 3: ...ay 16 Symptoms HP BladeSystem c3000 Enclosure Insight Display 17 Procedures HP BladeSystem c3000 Enclosure Insight Display 17 Symptoms HP BladeSystem c7000 Enclosure Insight Display 19 Procedures HP BladeSystem c7000 Enclosure Insight Display 19 Enclosure troubleshooting 24 Troubleshooting guidelines 24 Insight Display error notification 24 Location errors 24 Configuration errors 24 Power errors 2...

Page 4: ...2 System Management homepage 92 Firmware maintenance 92 HP BladeSystem compatibility matrices 92 Firmware updates overview 92 Verifying firmware versions 93 System maintenance tools 94 Drivers 94 ProLiant Support Packs 94 Version control 94 Operating system version support 95 HP Smart Update Manager 95 System Online ROM flash component utility 95 ROMPaq utility diskette or USB drive key 95 ROM Upd...

Page 5: ...eported errors If the procedures provided by the Insight Display do not correct the issue then use the procedures in this guide to further troubleshoot the issue If only a remote connection is available on the enclosure then the Insight Display can be reached through the HP Onboard Administrator GUI If the Insight Display screen is not reachable then continue by observing the health status from th...

Page 6: ...ation see the HP BladeSystem c Class Solution Overview on the HP website http www hp com go bladesystem documentation When the system is powered on and the Insight Display is operating properly use the Insight Display for diagnosing and troubleshooting The Insight Display is located on the front of each enclosure and it uses colors to indicate overall system health and component health ...

Page 7: ...lth is degraded Red X System health is failed Diagnosing the component health Highlight color Description Black Component bay is not populated Gray DVD ROM drive is populated no disc is inserted Dark green Component bay is populated component is powered off Bright green Component bay is populated component is powered on Blue Component bay has additional status information Yellow Component bay is p...

Page 8: ...The navigation bar contains options to Navigate forward and backward through alert screens Return to the main menu Accept changes to current settings Cancel changes to current settings Access the Health Summary screen from any screen by selecting the Health Summary icon on the navigation bar Health Summary screen The Health Summary screen indicates the overall health of the enclosure and identifie...

Page 9: ...Cooling errors indicate insufficient cooling for a device or that the cooling subsystem redundancy is degraded The severity of the error is indicated by the color of the component on the Health Summary screen Red indicates device failure Yellow indicates a degraded device Blue indicates an information message To view the first category containing an error use the arrow keys on the Insight Display ...

Page 10: ...ils for other categories containing errors select Next or Prev and then press the OK button to scroll through all errors To view the suggested corrective action use the arrow keys on the Insight Display to highlight and select Fix Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Important safety information Be...

Page 11: ...ividual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to compl...

Page 12: ...AUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other condu...

Page 13: ...ipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller ...

Page 14: ...ested corrective action select Fix on the Device Error screen 2 Access the Health Summary screen to review and troubleshoot all reported errors For more information see Insight Display error notification on page 24 Loose connections CAUTION If you are using a Virtual Connect environment some of these procedures might cause the loss of Virtual Connect credentials and the loss of communication betwe...

Page 15: ...ersion of a particular server blade or option firmware from the HP Support website http www hp com support Components for option firmware updates available from the HP Storage Products Software and Drivers website http www hp com support proliantstorage HP offers a subscription service that can provide notification of firmware updates For more information see the HP website http www hp com go myad...

Page 16: ...e component is displayed in red or yellow on the Health Summary screen After 2 minutes of inactivity the Insight Display background flashes amber indicating an error or alert condition exists If the enclosure UID is on and an error or alert condition exists the Insight Display illuminates blue because the enclosure UID takes priority over the alert Pressing any button on the Insight Display reacti...

Page 17: ...he UID is on If a chat message has been sent to the enclosure Begin with step 1 Procedures HP BladeSystem c3000 Enclosure Insight Display CAUTION Some troubleshooting procedures require powering down an entire enclosure To avoid possible data loss always secure permission before powering down an enclosure CAUTION To avoid data loss do not remove an Onboard Administrator when the Insight Display sh...

Page 18: ...nute then continue to the next step Step 6 Action Reseat the OA tray 1 Remove the OA modules from the OA tray 2 Remove the OA tray 3 Install the original OA modules in the OA tray 4 Install the OA tray 5 Wait for at least one minute and then verify the status of the Insight Display Verification If the Insight Display illuminates after one minute the repair is complete If the Insight Display does n...

Page 19: ...mmunication between the Onboard Administrator and the Virtual Connect Interconnect module Ensure the Virtual Connect configuration is backed up before proceeding with any of the following procedures Virtual Connect configuration can be backed up by using Virtual Connect GUI or Virtual Connect Support Utility CAUTION To avoid data loss do not remove an Onboard Administrator when the Insight Display...

Page 20: ...Insight Display illuminates and the Insight Display buttons operate properly then install the standby Onboard Administrator in the original bay The repair is complete Step 5 Action Test OA bay Y 1 Remove the Onboard Administrator suspect OA X from OA bay X 2 Install the Onboard Administrator suspect OA X in OA bay Y Verification Wait for up to 2 minutes and then check the Insight Display If the is...

Page 21: ...figuration Configuration Complete the configuration 1 If the OA1 IP address is 0 0 0 0 and is set for DHCP then the network administrator modifies the DHCP server configuration to add the new OA MAC address The OA MAC address is found in the new OA default DNS name 2 Log in to the new Onboard Administrator using the Administrator account and the new password 3 Verify that the Onboard Administrator...

Page 22: ...Display buttons operate then install the standby Onboard Administrator OA Y if present in OA bay Y The repair is complete If the issue still exists then continue to the next step Step 10 Action Test the OA tray 1 Remove the active Onboard Administrator OA X 2 Remove the OA tray and install a service spare or operational OA tray 3 Install the active Onboard Administrator OA X in OA bay X Verificati...

Page 23: ...sight Display illuminates and the Insight Display buttons operate then complete the repair by replacing the original OA tray To replace the OA tray 1 Install the metal cover 2 Install the devices in the original device bays 3 Remove OA X from OA bay X 4 Remove the spare OA tray 5 Install the original OA tray 6 Install OA X in OA bay X 7 Install OA Y if present Step 13 Contact an authorized service...

Page 24: ... User Guide When the enclosure UID LED is off the Insight Display is illuminated amber when any error condition exists The navigation bar displays the following selections when an error condition exists Health summary icon Displays the Health Summary screen Fix THIS Suggests a corrective action to clear the current error Next Alert Displays the next alert or if none exist displays the Health Summa...

Page 25: ...losure Power errors can occur on server blades storage blades or interconnect modules To correct a power error 1 Use the arrow buttons to navigate to Fix This and press OK 2 Review and complete the corrective action suggested by the Insight Display In most cases you must either add power supplies to the enclosure or remove the indicated components Cooling errors Cooling errors occur when too few f...

Page 26: ...or the enclosure This section provides the steps required to ensure that the fans are operating properly and in the correct locations within the enclosure For all removal and replacement procedures used in this document see the appropriate enclosure maintenance and service guide on the HP website http www hp com go bladesystem documentation For specific component LED definitions and component iden...

Page 27: ...by using Virtual Connect GUI or Virtual Connect Support Utility CAUTION To avoid data loss do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress During this activity the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar Step Fan LED is flashing amber action and verification Step 1 Action Wait fo...

Page 28: ...wering down an enclosure CAUTION If you are using a Virtual Connect environment some of these procedures might cause the loss of Virtual Connect credentials and the loss of communication between the Onboard Administrator and the Virtual Connect Interconnect module Ensure the Virtual Connect configuration is backed up before proceeding with any of the following procedures Virtual Connect configurat...

Page 29: ... errors Procedures Fan LED is solid amber CAUTION Some troubleshooting procedures require powering down an entire enclosure To avoid possible data loss always secure permission before powering down an enclosure CAUTION If you are using a Virtual Connect environment some of these procedures might cause the loss of Virtual Connect credentials and the loss of communication between the Onboard Adminis...

Page 30: ...P authorized service provider and complete the steps in the Midplane assembly replacement on page 66 section Verification If the suspect fan health LED is solid green then the repair is complete If any new error indications appear then follow the troubleshooting instructions for those errors Power supply troubleshooting Power supplies provide the required power to the common 12V distribution in th...

Page 31: ... to the power supply reporting the error Verification If the power supply LEDs indicate normal condition then the repair is complete If the power supply LEDs indicate other than normal condition then continue to the next step Step 2 Action Remove the suspect power supply and then replace it with a service spare power supply Verification If the power supply LEDs indicate normal condition then the o...

Page 32: ...es around the power input module to verify the connectivity of the AC power 3 Verify the power LED and fault LED for each power supply Verification If the power supply power LED is on and the fault LED is off then the power supply is operating normally The repair is complete If the power supply fault LED is on or the Power LED is off continue to the next step Step 6 Action Remove the suspect power...

Page 33: ...operational OA tray 4 Install the Onboard Administrator in OA bay 1 Verification If the Onboard Administrator health LED is green then the OA tray failed Continue to the next step If the power supply fault LEDs are on then the original OA tray did not fail Reinstall the original OA tray 1 Remove the Onboard Administrator 2 Remove the OA tray 3 Install the original OA tray 4 Install the Onboard Adm...

Page 34: ...nent LED definitions and component identification see Component identification on page 73 For server blade LED definitions and component identification see the server blade user guide or maintenance and service guide on the HP website http www hp com go bladesystem documentation Symptoms Server blade errors Error indication Initial step Required steps An Insight Display location error is reported ...

Page 35: ...blade does not power up The following conditions exist The power LED is amber The health LED is off The Insight Display device bay status is dark green Press the server blade Power On Standby button If the server blade does not power on then begin with step 4 A server blade does not power up The following conditions exist The power LED is amber The health LED is flashing amber The Insight Display ...

Page 36: ...r blade thermals and status is not accurate The Onboard Administrator has lost power and cooling communication with iLO 2 for this server blade To reset iLO 2 perform one of the following actions Log in to the iLO 2 GUI and reset iLO 2 Use the OA CLI command for the bay where N is the device bay number reset server N Because the previous action requires restarting the server blade always request p...

Page 37: ...Support Utility CAUTION To avoid data loss do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress During this activity the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar For the steps in this table use the following definitions for all variables Standby Onboard Administrator Suspect OA Y Y Ori...

Page 38: ...he status of the system power LED on the Power On Standby button If the system power LED is green then the server blade is powered up If the system power LED is amber then the server blade is in standby mode Press the Power On Standby button to power up the server blade Verification If the server blade powers up then the repair is complete If the system power LED remains amber and the Insight Disp...

Page 39: ...alth Summary screen device bay status is yellow or red then select View Alerts to view all reported errors Perform all corrective actions suggested by the Insight Display If the server blade system power LED is amber and the Insight Display Health Summary screen device bay status is dark green then continue to the next step Step 11 Action Remove the suspect OA X active Onboard Administrator and in...

Page 40: ...ify the DHCP server configuration to add the new OA MAC address The OA MAC address is found in the new OA default DNS name 2 Log in to the new Onboard Administrator using the Administrator account and the new password 3 Verify that the Onboard Administrator firmware is the correct version Update the Onboard Administrator firmware if necessary 4 Complete the Onboard Administrator setup wizard or re...

Page 41: ...he partner blades are either connected to a server blade or interconnect module in the same enclosure Partner blades cannot be powered down individually This section describes the unique troubleshooting characteristics of those partner blades For more information see the component documentation Symptoms Partner blade errors Error indication Initial step Required steps Insight Display reports error...

Page 42: ...Insight Display Health Summary Verification If the Insight Display device bay status for the partner blade is black then continue to the next step If the Insight Display device bay status for the partner blade is blue yellow or red then follow the Insight Display directions to correct the issue Step 2 Action Reseat the partner blade Verification If the Insight Display device bay status for the par...

Page 43: ...ard Administrators 2 Remove the OA tray 3 Install an operational or service spare OA tray 4 Install all Onboard Administrators in their original OA bays Verification If the partner blade health LED is green then the OA tray failed The repair is complete If the partner blade health LED is off then the original OA tray did not fail Reinstall the original OA tray 1 Remove the OA tray 2 Install the or...

Page 44: ...irtual Connect Support Utility CAUTION To avoid data loss do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress During this activity the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar Step Onboard Administrator errors action and verification Step 1 Action Verify that at least one power supply...

Page 45: ...nboard Administrators 2 Reseat the OA tray 3 Install both Onboard Administrators in their original locations in the OA tray Verification Wait until the Insight Display indicates that the Onboard Administrators have completed power on tests If the active Onboard Administrator operates properly then the repair is complete If the symptoms still exist then continue to the next step Step 5 Action Repla...

Page 46: ...perates properly then the repair is complete If the active Onboard Administrator symptoms still exist then replace the OA tray and continue to step 9 Step 8 Action Contact an HP authorized service provider to complete the midplane assembly replacement on page 66 Step 9 Action Obtain the OA1 IP settings from the enclosure administrator Static OA1 IP settings 1 Use the Insight Display Enclosure Sett...

Page 47: ...es interact with the enclosure for management power and cooling This section describes how to diagnose problems that occur during the interaction between interconnect modules and the enclosure Insert interconnect blanks when interconnect slots are not used For specific interconnect module troubleshooting procedures see the component documentation For specific component LED definitions and componen...

Page 48: ... update Update any version installed lower than the recommended version before performing the actions below Step 2 Action Review the redundancy and or failover mechanism in place on the server or interconnect module Reseat the interconnect module Verification If the interconnect module health LED is green then the repair is complete If the interconnect module health LED remains off then continue t...

Page 49: ... For DVD ROM information see the DVD ROM documentation For specific component LED definitions and component identification see Component identification on page 73 Symptoms DVD ROM errors The procedures in this section assume that the firmware for Onboard Administrator iLO 2 and BIOS is updated to the newest versions available Always verify firmware versions before proceeding with the steps in this...

Page 50: ...s an HP BladeSystem c3000 Enclosure then continue to step 2 of Procedures DVD ROM drive troubleshooting on page 51 If the enclosure is an HP BladeSystem c7000 Enclosure then continue to step 1of Procedures External DVD ROM troubleshooting on page 54 Step 3 Action 1 Use the Insight Display to navigate to the Enclosure Settings screen 2 Select DVD Drive Connect 3 Press the OK button Verification If ...

Page 51: ... ROM drive status is gray then the DVD ROM drive is empty Continue to step 3 If the DVD ROM drive status is dark green then the DVD ROM drive and DVD ROM are present but not connected to any server blade Continue to step 3 If the DVD ROM drive status is bright green then the DVD ROM drive is connected to at least one server blade Continue to step 5 Step 2 Action Identify the enclosure being tested...

Page 52: ...tus screen Continue to the next step Step 7 Action 1 On the Insight Display highlight all bays 2 Select Change 3 Press the OK button Verification Be sure that the Insight Display changes to the Connect Enclosure DVD screen Continue to the next step Step 8 Action 1 Using the Insight Display up arrow key select All Blades Disconnect 2 Press the OK button twice to accept changes Verification Be sure ...

Page 53: ...ht Display to navigate to the Enclosure Settings screen 2 Select DVD Drive Connect 3 Press the OK button Verification If the Insight Display reports DVD Connect Status then proceed to step 4 of Procedures Enclosure DVD ROM troubleshooting on page 50 Step 3 Action Verify the USB status on the Insight Display on the Change USB DVD Options screen The rear USB is disabled and the front USB is enabled ...

Page 54: ... The Insight Display displays a locked symbol for a short time 2 When the locked symbol no longer appears navigate to the DVD Connect Status screen 3 Verify that the DVD ROM status icon next to the highlighted button is green indicating that the server blade is connected to the DVD ROM drive The selected button should now read Disconnect Procedures External DVD ROM troubleshooting CAUTION Some tro...

Page 55: ...en the repair is complete If the Insight Display Health Summary screen does not detect a DVD ROM drive continue to the next step Step 4 Action Replace the DVD ROM drive with a known working DVD ROM drive and then then retest the DVD ROM drive connections Verification If the Insight Display Health Summary screen detects a DVD ROM drive then replace the DVD ROM to complete the repair If a known work...

Page 56: ...int Screen is indicated then press Print Screen twice to select the Enclosure KVM menu The first press of Print Screen opens the rack KVM Switch Port Selection menu On some c3000 enclosures the user can set only one of the following as active The USB connector on the front of the enclosure and the internal DVD ROM drive The rear USB connectors on the KVM module On these enclosures in order to use ...

Page 57: ...h Port Selection menu to select a working port Verification If the KVM monitor powers on and you can manipulate the port with the keyboard and mouse then continue to step 5 If the KVM monitor remains blank then continue to the next step to attempt to view the external KVM Switch Port Selection menu Step 2 Action Press the KVM keyboard up arrow key and then press the Enter key Verification If the K...

Page 58: ...tom of the Main Menu screen then continue to step 1 of Procedures KVM module troubleshooting on page 60 If the KVM Menu button is present at the bottom of the Main Menu screen continue to the next step Step 2 Action Select KVM Menu on the Insight Display Main Menu and then press the OK button Verification If the Enclosure KVM Menu appears on the monitor attached to the KVM module and the Insight D...

Page 59: ... firmware update in progress During this activity the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar The KVM monitor must support a minimum resolution of 1024x768 to operate properly with the c3000 KVM module Step KVM USB troubleshooting action and verification Step 1 Action Connect to the DVD ROM drive 1 Use Insight Display to navigate ...

Page 60: ...u appears at the bottom of the Insight Display Main Menu then the repair is complete If the KVM Menu does not appear at the bottom of the Insight Display Main Menu then continue to the next step Step 3 Action Remove the KVM module and replace it with a known working KVM module Verification If the KVM Menu appears at the bottom of the Insight Display Main Menu then the repair is complete If the KVM...

Page 61: ...the following command from a Linux X11 GUI shell xset r rate 1000 As an alternative disable X11 GUI typematic by executing the following command xset r Verification Verify that typing on the KVM keyboard does not generate extra characters If no extra characters are present then add the command to the startup script for X11 The repair is complete Procedures KVM mouse problems CAUTION Some troublesh...

Page 62: ...e Begin with step 1 The Insight Display Health Summary screen shows a fan bay with a blue color Fans may not be located properly in the appropriate bays Follow the instructions on the Insight Display for proper fan locations Install fans in the correct bay locations Procedures Insight Display reports blue device errors CAUTION Some troubleshooting procedures require powering down an entire enclosu...

Page 63: ...tor user guide and the iLO documentation on the HP website http www hp com support If an IP address was obtained for the server blade continue to the next step Step 3 Action Verify that compatible versions of iLO Onboard Administrator and server blade ROMs are installed on the device For more information see the firmware and upgrades compatibility matrix on the HP website http www hp com go blades...

Page 64: ...enclosure configuration status and inventory available This report can be generated in two ways o OA GUI Enclosure settings Enclosure configuration scripts o OA CLI Execute the following CLI command SHOW ALL 2 Review as first item the section SHOW ENCLOSURE LCD in the SHOW ALL report The blinking Insight Display indicates a warning Review the data or remotely review messages on the Insight Display...

Page 65: ...nd not all together 6 To review any connectivity issues with 1 or 10GB PatchPanel install the latest Patch Panel Interconnect Firmware 7 Capture any entry in the OA syslog file referring to Saving supportdump by using the OA CLI command upload supportdump and then send it to HP Support for analysis where needed ...

Page 66: ...booting up at all then review the EBIPA settings for this blade to make sure that the iLO IP is only used once and not a duplicate 3 If there are two devices on the network with the same iLO IP for a single blade then a blade server does not boot up 4 If a blade server is not booting up then review the SHOW ENCLOSURE POWER summary section at OA SHOW ALL to see if enough power is available to boot ...

Page 67: ... a midplane assembly replacement is detected This firmware feature requires that the original Onboard Administrator modules and all original fans be reinstalled along with all power supplies before installing any other blade or interconnect module All power supply modules can be replaced while the enclosure is powered off without affecting the ability of the Onboard Administrator to automatically ...

Page 68: ...ear cage and midplane assembly the connectors on the midplane assembly are susceptible to damage Use caution to avoid damage to the pins and connectors 9 Remove the rear cage WARNING To reduce the risk of personal injury or equipment damage at least two people are needed to safely move the rear cage 10 Remove the Insight Display signal pass thru board 11 Remove the eight slotted T 15 Torx screws t...

Page 69: ...areful not to pinch the cable between the Insight Display signal pass thru board and the screw mount as shown in the following figure 3 Place the Insight Display signal pass thru board properly over the guide pin and the screw mount and screw the Insight Display signal pass thru board to the rear cage assembly Verifying the enclosure serial number CAUTION Failure to complete the following procedur...

Page 70: ...ropriate power configuration o 1 Single phase power US o 2 Three phase power US o 3 Three phase power International o 4 DC power 7 Install all VC Ethernet modules VC FC modules and all other interconnect modules in the same bay they were removed from 8 Reconnect all cables to those modules to the same ports they were removed from 9 Wait two minutes 10 Install all the server blades into the same ba...

Page 71: ...sure 7 Remove the OA tray 8 Remove the rear cage 9 Remove the midplane assembly 10 Install a service spare midplane assembly 11 Install the rear cage Step 2 Action 1 Install following components in their original locations in the enclosure Power supplies Fans Onboard Administrator OA tray 2 Power up the enclosure Verification When the Insight Display indicates that the Onboard Administrator has co...

Page 72: ...update using the following OA CLI command set enclosure PDU_type X Where X represents 1 2 3 or 4 according to the power setup 1 for single phase power 2 for three phase power North America 3 for three phase power international 4 for DC power Step 5 Action Install all server blades and interconnect modules in the original locations ...

Page 73: ...re front components Item Description 1 Device bays 2 Air intake slot Do not block 3 Power supply bay 1 4 Power supply bay 2 5 Power supply bay 3 6 Power supply bay 4 7 Insight Display 8 Power supply bay 5 9 Power supply bay 6 10 Air intake slot Do not block For more information see Device bay numbering ...

Page 74: ...rconnects reside in bays located on the rear of the enclosure Be sure to review device bay numbering to determine which external network connections on the interconnects are active IMPORTANT When looking at the rear of the enclosure front device bay numbering is reversed Full height device bay numbering Half height device bay numbering ...

Page 75: ...Component identification 75 Power supply LEDs Power LED 1 green Fault LED 2 amber Condition Off Off No AC power to the power supply On Off Normal Off On Power supply failure Power supply bay numbering ...

Page 76: ... Insight Display light turns off Pressing any button on the Insight Display reactivates the screen Amber The Insight Display background illuminates amber when the Onboard Administrator detects an error or alert condition Depending on the error the component is displayed in red or yellow on the Health Summary screen After 2 minutes of inactivity the Insight Display background flashes amber indicati...

Page 77: ...Display components Item Description Function 1 Insight Display screen Displays Main Menu error messages and instructions 2 Left arrow button Moves the menu or navigation bar selection left one position 3 Right arrow button Moves the menu or navigation bar selection right one position 4 OK button Accepts the highlighted selection and navigates to the selected menu 5 Down arrow button Moves the menu...

Page 78: ...7 Interconnect bay 4 8 Interconnect bay 6 9 Interconnect bay 8 10 Onboard Administrator bay 2 11 OA tray 12 Power supply exhaust vent do not block 13 Fan bay 10 14 Fan bay 9 15 Fan bay 8 16 Fan bay 7 17 Fan bay 6 18 AC power connectors 19 Onboard Administrator bay 1 20 Interconnect bay 7 21 Interconnect bay 5 22 Interconnect bay 3 23 Interconnect bay 1 ...

Page 79: ...erconnect bay number Interconnect bay label NICs 1 2 3 and 4 embedded 1 2 Mezzanine 1 3 4 Mezzanine 2 5 6 and then 7 8 Mezzanine 3 7 8 and then 5 6 For information on the location of LEDs and ports on individual interconnect modules see the documentation that ships with the interconnect module For more information see the enclosure documentation on the HP website http www hp com support ...

Page 80: ...board Administrator bay 1 2 Onboard Administrator bay 2 redundant if used 3 Enclosure link up port 4 Enclosure link down port Onboard Administrator LEDs and buttons Item Description 1 Onboard Administrator UID LED 2 Enclosure UID LED and UID button 3 Onboard Administrator active LED ...

Page 81: ...scription 4 Onboard Administrator health LED 5 Onboard Administrator reset button Fan bay numbering Fan LED LED color Fan status Solid green The fan is working Solid amber The fan has failed Flashing amber See the Insight Display screen ...

Page 82: ...splay 5 Onboard Administrator tray containing Onboard Administrator 1 Device bay numbering Each enclosure requires interconnects to provide network access for data transfer Interconnects reside in bays located on the rear of the enclosure Be sure to review device bay numbering to determine which external network connections on the interconnects are active IMPORTANT When looking at the rear of the ...

Page 83: ...Component identification 83 Full height device bay numbering Half height device bay numbering ...

Page 84: ...r navigation bar selection left one position 3 Right arrow button Moves the menu or navigation bar selection right one position 4 OK button Accepts the highlighted selection and navigates to the selected menu 5 Down arrow button Moves the menu selection down one position 6 Up arrow button Moves the menu selection up one position Onboard Administrator components Item Description 1 Onboard Administr...

Page 85: ...dundant if used 3 Enclosure link up port 4 Enclosure link down port Accessing the Insight Display on the HP BladeSystem c3000 Enclosure 1 To access the Insight Display push on the exposed end 2 Pull the Insight Display out of the chassis to lock it into place and then tilt it up ...

Page 86: ... Enclosure rear components Item Description 1 KVM module bay 2 Interconnect bay 1 3 Fan bays Fan bay numbering on page 87 4 Interconnect bay 2 5 Enclosure link down port 6 Enclosure link up port 7 Onboard Administrator 1 iLO port 8 Onboard Administrator 2 iLO port reserved for future use ...

Page 87: ...er supply bays Power supply bay numbering on page 88 10 Interconnect bay 4 11 Interconnect bay 3 Fan bay numbering Fan LEDs LED color Fan status Solid green The fan is working Solid amber The fan has failed Flashing amber See the Insight Display screen ...

Page 88: ...ply LED Power LED Status Off No AC power to power supply units Green AC is present Standby output is on output is disabled Green AC is present Standby output is on power supply DC output is on and OK Off Power supply failure includes overvoltage and overtemperature ...

Page 89: ...abel Notes NICs 1 2 3 and 4 embedded 1 Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 Mezzanine 3 3 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 NOTE For information on the location of LEDs and ports on individual interconnect modules see the documentation that ships wit...

Page 90: ...ctionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information ...

Page 91: ...Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available ...

Page 92: ...tem offline For more information about HP BladeSystem Firmware Maintenance links to downloads and compatibility matrices see the HP website http www hp com go bladesystemupdates HP BladeSystem compatibility matrices HP BladeSystem firmware and upgrades compatibility matrix http www hp com go bladesystemupdates Virtual Connect compatibility matrix http h18004 www1 hp com products blades components ...

Page 93: ...closure Information Enclosure Settings Device Summary provides firmware version information Using CLI The show FRU or show enclosure LCD commands provide firmware version information o Server Blades Storage Blades PCI Expansion Blade Enclosure Information Device Bays device entry Information Tab o Interconnect bays o Power subsystem o Thermal subsystem o iLO 2 o iLO 2 Management Processor Integrat...

Page 94: ...ctly locate the OS drivers for a particular server blade enter the following web address into the browser http www hp com support servername In place of servername enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refe...

Page 95: ...rade system or controller ROM images across a wide range of servers and array controllers This tool has the following features Works offline and online Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see th...

Page 96: ...logy To access the ROM Update Utility 1 Boot the server from one of the following o HP SmartStart CD 6 x o HP Firmware Maintenance CD 7 0 or later o HP Smart Update Firmware DVD 2 Select the Maintenance tab Subscriber s choice HP s Subscriber s Choice is a customizable subscription sign up service that customers use to receive personalized email product tips feature articles driver and support ale...

Page 97: ...may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer self repair What is customer self repair HP s customer self repair program offers you the fa...

Page 98: ...aq software installed o PCAnywhere information if installed o Verification of latest drivers installed o Verification of latest ROM BIOS o Verification of latest firmware on array controllers and drives Results from attempts to clear NVRAM Onboard Administrator SHOW ALL report o OA CLI execute command SHOW ALL o OA GUI Enclosure information enclosure settings configuration scripts SHOW ALL Operati...

Page 99: ...e firmware revision A list of each third party software component installed with the version A detailed description of the problem and any associated error messages Some of the previously listed logs might be available in the HPSreports http update external hp com HPS HPSreports that HP supports used to collect Windows operating system logs Linux operating systems Collect the following information...

Page 100: ...to a support technician of AUTOEXEC NCF STARTUP NCF and the system directory A list of the modules Use CONLOG NLM to identify the modules and to check whether errors occur when the modules attempt to load A list of any SET parameters that are different from the NetWare default settings A list of the drivers and NLM files used on the server including the names versions dates and sizes can be taken ...

Page 101: ...e installed with a DU o DU number o List of drivers in the DU diskette The drive subsystem and file system information o Number and size of partitions and logical drives o File system on each logical drive A list of all third party hardware and software installed with versions A detailed description of the problem and any associated error messages Printouts or electronic copies to e mail to a supp...

Page 102: ...and Line Interface DHCP Dynamic Host Configuration Protocol DNS domain name system DU driver update EBIPA Enclosure Bay IP Addressing FRU field replaceable unit HP SIM HP Systems Insight Manager I O input output iLO Integrated Lights Out iLO 2 Integrated Lights Out 2 IML Integrated Management Log ...

Page 103: ...tory Access Protocol MAC Media Access Control NIC network interface card NVRAM non volatile memory OA Onboard Administrator PDU power distribution unit PID product ID POST Power On Self Test PSP ProLiant Support Pack SNMP Simple Network Management Protocol SSH Secure Shell UID unit identification ...

Page 104: ...Acronyms and abbreviations 104 USB universal serial bus VCSU Virtual Connect Support Utility ...

Page 105: ... configuring the enclosure with HP BladeSystem Insight Display 16 connection problems 14 connectors 73 contact information 98 contacting authorized reseller 97 contacting HP 97 98 contacting technical support 97 controller display LCD 84 cooling errors 25 critical alerts 7 CSR customer self repair 97 customer self repair CSR 97 D device bay numbering 74 83 device failure errors 25 diagnosing compo...

Page 106: ... Essentials Foundation Pack 92 HP Smart Update Manager overview 95 HP Systems Insight Manager overview 92 HP technical support 97 I IML Integrated Management Log 90 Important Safety Information document 10 information required 97 98 Insight Diagnostics 90 Insight Display 14 76 77 Insight Display blue device error troubleshooting 62 Insight Display blue device errors 61 Insight Display blue device ...

Page 107: ...rt Pack 94 PSPs overview 94 R rack stability 11 rack warnings 11 rear components 78 86 remote troubleshooting 64 replacing midplane assembly 66 70 required information 97 98 ROM update utility 96 ROM updating 95 ROMPaq utility 95 S safety considerations 10 server blade troubleshooting 34 37 server blade troubleshooting procedures 37 service notifications 15 Smart Update Manager 95 software 90 soft...

Page 108: ...bleshooting remote 64 troubleshooting server blade 34 37 troubleshooting server blade symptoms 34 U UID LED 16 80 updating the firmware 92 upgrades compatibility matrix 92 USB drive key 95 using this guide 5 utilities 90 V VCA Version Control Agent 94 VCRM Version Control Repository Manager 94 Version Control Agent VCA 94 Version Control Repository Manager VCRM 94 W warnings 11 ...

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HP BladeSystem c3000, Troubleshooting Manual

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