HP 340 G2 Maintenance And Service Manual Download | Manualshive

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Using HP PC Hardware Diagnostics (UEFI) (select models only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.

To start HP PC Hardware Diagnostics UEFI:

1.

Turn on or restart the computer, quickly press

esc

, and then press

f2

.

After pressing

f2

, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the

following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 81

.

b.

Hard drive

c.

BIOS

2.

Click the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test while it is running, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.

1.

Go to

http://www.hp.com

.

2.

Click Support & Drivers, and then click the Drivers & Software tab.

3.

Enter the product name in the text box, and then click Search.

4.

Select your computer model, and then select your operating system.

5.

In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

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Summary of Contents for 340 G2

Page 1: ...HP 340 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ...mber 2014 Document Part Number 781553 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microso...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...r major components 14 Display assembly components 20 Plastics Kit 21 Miscellaneous parts 22 4 Removal and replacement preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 24 Drive handling 24 Grounding guidelines 25 Electrostatic discharge damage 25 Packaging and transporting guidelines 26 Workstation guidelines 26 5 Removal and replacement...

Page 6: ...ing Computer Setup 70 Starting Computer Setup 70 Navigating and selecting in Computer Setup 70 Restoring factory settings in Computer Setup 71 Updating the BIOS 71 Determining a BIOS version 71 Downloading a BIOS update 72 Using MultiBoot 73 About the boot device order 73 Choosing MultiBoot preferences 73 Setting a new boot order in Computer Setup 73 Dynamically choosing a boot device using the f9...

Page 7: ...1 Linux Computer Setup BIOS and Advanced System Diagnostics 82 Starting Computer Setup 82 Using Computer Setup 82 Navigating and selecting in Computer Setup 82 Restoring factory settings in Computer Setup 83 Updating the BIOS 83 Determining the BIOS version 83 Downloading a BIOS update 84 Using Advanced System Diagnostics 85 8 Specifications 86 9 Backup and recovery 87 Windows 8 87 Backing up your...

Page 8: ...kups 95 Backing up your information 95 Performing a system recovery 96 Remove everything and reinstall SLED 96 10 Statement of Volatility 98 Non volatile memory usage 100 Questions and answers 102 11 Power cord set requirements 104 Requirements for all countries 104 Requirements for specific countries and regions 104 12 Recycling 106 Index 107 viii ...

Page 9: ...6 16 DDR3 1 GHz 4PCs Internal graphics Integrated universal memory architecture UMA graphics Memory Two customer accessible upgradable memory module slots Support for DDR3L 1600 MHz PCL3 12800 dual channel memory Support for 16384 MB of system memory in the following configurations 16384 MB total system memory 8192 MB 2 not available with 32 bit operating system 8192 MB total system memory 4096 MB...

Page 10: ...expansion HP 2 in 1 multiformat Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports AC adapter HP Smart 4 5 mm barrel Audio in mono microphone audio out stereo headphone combo jack HDMI v1 4 supporting up to 1920 1080 60 Hz RJ45 Ethernet USB 3 0 2 USB 2 0 1 VGA Dsub 15 pin supporting 1080p external resolution 6...

Page 11: ... in Latin America and the United States Microsoft Windows 8 1 Professional 64 bit MSNA for use only in Latin America and the United States Microsoft Windows 7 Home Basic 32 bit Microsoft Windows 7 Professional 64 and 32 bit FreeDOS 2 0 SuSE Linux Enterprise Restore Media DRDVD DRDVD Microsoft Windows 8 1 available with any Windows 8 1 operating system required with any Windows 8 1 downgrade operat...

Page 12: ...8 1 Professional 64 bit Microsoft Windows 7 Home Basic 32 bit Microsoft Windows 7 Professional 64 and 32 bit Serviceability End user replaceable part AC adapter Battery system Hard drive Keyboard Memory module Optical drive WLAN module 4 Chapter 1 Product description ...

Page 13: ...ming video For information on using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and En...

Page 14: ...If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power options Fr...

Page 15: ...functions when pressed in combination with a function key the num lk key the esc key or other keys 3 Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Function keys Execute frequently used system functions when pressed in combination with the fn key Keys 7 ...

Page 16: ...tart Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 4 Fingerprint reader select models only Allows a fingerprint logon to Windows...

Page 17: ...d zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Front Item Component Description 1 Memory card reader Reads optional memory cards that store manage share or access information TouchPad 9 ...

Page 18: ...ents and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 6 RJ 45 network jack Connects a network cable Green left The...

Page 19: ...ision audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector t...

Page 20: ...ent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Service cover Provides access to the hard drive bay and the WLAN module slotslot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If y...

Page 21: ...d model number The serial number product number and model number of your computer are located on the bottom of the computer You may need the information when you travel internationally or when you contact support Locating the serial number product number and model number 13 ...

Page 22: ...Computer major components 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...onal operating system 796415 601 Equipped with an Intel Core i7 5500U 2 40 GHz SC Turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W an AMD Radeon R5 M240 Jet S3 XT graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Standard operating system 796415 501 Equipped with an Intel Core i7 5500U 2 40 GHz SC Turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W an AMD R...

Page 24: ...adeon R5 M240 Jet S3 XT graphics subsystem with 2 0 GB of discrete memory and a non Windows 8 operating system 796412 001 Equipped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W an AMD Radeon R5 M240 Jet S3 XT graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Professional operating system 788314 601 Equipped with an Intel Core i3 4005U 1 70 GHz processor dual core ...

Page 25: ...hics subsystem and the Windows 8 Professional operating system 796407 601 Equipped with an Intel Core i5 5200U 2 20 GHz SC Turbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W a UMA graphics subsystem and the Windows 8 Standard operating system 796407 501 Equipped with an Intel Core i5 5200U 2 20 GHz SC Turbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W a UMA graphics subsystem...

Page 26: ...nd a non Windows 8 operating system 796404 001 10 RTC battery 718440 001 11 Fan includes cable 746657 001 12 Heat sink includes replacement thermal material For use only on computer models equipped with a graphics subsystem with discrete memory 746658 001 For use only on computer models equipped with a graphics subsystem with UMA memory 746659 001 13 Audio USB board includes audio jack USB port an...

Page 27: ...3910 001 Plastics Kit includes NOTE See Plastics Kit on page 21 for more Plastics Kit information 746655 001 22 Memory module compartment cover includes one captive screw secured by an O ring 23 Service cover includes one captive screw secured by an O ring Optical drive bay space saver not illustrated Computer major components 19 ...

Page 28: ...1 001 Display Hinge Kit includes 746666 001 3a Left and right display hinge brackets 3b Left and right display hinges 4 Webcamera microphone module includes double sided adhesive 746667 001 5 Display panel cable For use only on computer models equipped with a webcamera 746664 001 For use only on computer models not equipped with a webcamera 752585 001 6 Antenna Kit includes 746665 001 7 Display en...

Page 29: ...art number Plastics Kit includes 730562 001 1 Service cover includes one captive screw secured by an O ring 2 Memory module compartment cover includes one captive screw secured by an O ring 3 Optical drive bay space saver Plastics Kit 21 ...

Page 30: ...fort grip wireless mouse 691922 001 HP USB laser mouse 674318 001 HP USB optical travel mouse 434594 001 Power cord 3 pin black 1 83 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in Europe 755530 021 For use in India 755530 D61 For use in Italy 755530 061 For use in North America 755530 001 For use in the People s Republic of China 755530 AA...

Page 31: ...ome of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure...

Page 32: ...d drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive a...

Page 33: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 34: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 35: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 36: ...mer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating the serial number product number and model number on page 13 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 7 screws that must...

Page 37: ...ntial safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery Remove the battery 1 Turn the com...

Page 38: ...t the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery See Battery on page 29 Remove the service cover 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the service cover to the computer 2 Lift the rear edge of the service cover 2 until it rests at an angle 3 Remove the service cover 3 Reverse...

Page 39: ...ore removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the...

Page 40: ...the following steps a Position the hard drive with the hard drive connector adapter toward you b Release the left and right sides of the hard drive bracket 1 from the hard drive c Remove the hard drive bracket 2 from the hard drive 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 41: ...om the hard drive The hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit spare part number 746650 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 33 ...

Page 42: ... power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on page 30 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main termi...

Page 43: ...le NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 35 ...

Page 44: ... cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 Remove the memory module 1 Loosen the Phillips PM2 5 4 5 captive screw 1 that secures the memory module compartment cover to the computer 2 Lift the right edge of the memory module compartment cover 2 until it rests at an angle 3 Remove the memory module compartment cover 3 The m...

Page 45: ...er is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the memory module compartment cover see Memory module on page 36 Remove the optical drive 1 Position the co...

Page 46: ... the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the memory mod...

Page 47: ...nd secure the computer on its left side 4 Insert a thin plastic tool into the keyboard retention screw hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Open the computer as far as it will open 6 Slide the keyboard 1 toward the TouchPad as far as it will slide Component replacement procedures 39 ...

Page 48: ...sts upside down on the palm rest 9 Release the ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 10 Remove the keyboard 4 Reverse this procedure to install the keyboard 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a S...

Page 50: ...he Rubber Kit spare part number 746669 001 4 Remove the ten Phillips PM2 5 6 5 screws 2 that secure the top cover to the base enclosure 5 Remove the two Phillips PM2 0 2 0 broad head screws 1 in the optical drive bay that secure the top cover to the base enclosure 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...ter as far as it will open 9 Disconnect the following cables from the system board 1 Power button board ZIF connector and ribbon cable 2 Card reader board ZIF connector and ribbon cable 3 TouchPad button board ZIF connector and ribbon cable 4 Fingerprint reader module ZIF connector and ribbon cable 10 Separate the rear edge of the top cover 1 from the base enclosure Component replacement procedure...

Page 52: ...11 Remove the top cover 2 Reverse this procedure to install the top cover 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...e 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 Remove the fingerprint reader module 1 Turn the top cover upside down with the front toward you 2 Release the ground tape 1 that secures the fingerprint ...

Page 54: ...he following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector 1 to which the TouchPad cable is attached and then disc...

Page 55: ...rom the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 4...

Page 56: ...ter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive o...

Page 57: ...cables 746656 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the Battery see Battery o...

Page 58: ...oard 2 Detach the speaker cable 2 from the system board The speaker cable is attached to the system board with tape 3 Remove the speakers 3 Reverse this procedure to install the speakers 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ... the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 Remove the audio USB board 1 Release the ZIF connector 1 to which the audio USB board cable is attached and then disconnec...

Page 60: ... M240 Jet S3 XT graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Professional operating system 796413 601 Equipped with an Intel Core i5 5200U 2 20 GHz SC Turbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W an AMD Radeon R5 M240 Jet S3 XT graphics subsystem with 2 0 GB of discrete memory and the Windows 8 Standard operating system 796413 501 Equipped with an Intel Core...

Page 61: ...g system 799458 001 Equipped with an Intel Core i7 5500U 2 40 GHz SC Turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W a UMA graphics subsystem and the Windows 8 Professional operating system 796409 601 Equipped with an Intel Core i7 5500U 2 40 GHz SC Turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W a UMA graphics subsystem and the Windows 8 Standard operating system 79640...

Page 62: ...r dual core 15 W a UMA graphics subsystem and the Windows 8 Standard operating system 796402 501 Equipped with an Intel Core i3 4005U 1 70 GHz processor dual core 15 W a UMA graphics subsystem and a non Windows 8 operating system 796402 001 Equipped with an Intel Celeron 3205U 1 50 GHz processor 2 0 MB L3 cache dual core 15 W a UMA graphics subsystem and the Windows 8 Professional operating system...

Page 63: ... ground tape 1 that secures the display panel cable to the system board 2 Release the ZIF connector 2 to which the display panel cable is attached and then disconnect the display panel cable from the system board 3 Release the ZIF connector 3 to which the audio USB board cable is attached and then disconnect the audio USB board cable from the system board 4 Remove the fan cowling material 1 that f...

Page 64: ...de of the system board 1 until it rests at an angle 8 Disconnect the power connector cable 2 from the system board 9 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...rom the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 f Speakers see Speakers on page 49 g System board see System board on page 52 Remove the heat sin...

Page 66: ...must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits thermal material is used in the following locations Thermal paste is used on the processor 1 and the heat sink section 2 that services it 58 Chapter 6 Removal and replacement pro...

Page 67: ...and the heat sink section 4 that services it The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component Reverse this procedure to install the heat sink Component replacement procedures 59 ...

Page 68: ... Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 f Speakers see Speakers on page 49 g System board see System board on page 52 h Heat sink see Heat sink on page 57 Remove the ...

Page 69: ...y on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 f Speakers see Speakers on page 49 g System board see System board on page 52 Remove the RTC battery 1 Turn the system board upside down with the...

Page 70: ...llowing components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 f Speakers see Speakers on page 49 g System board see System board on page 52 Remove the power connector cable 1 Release the display panel cable 1 from the routing channel built in...

Page 71: ...ces from the computer 4 Remove the Battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Hard drive see Hard drive on page 31 c Optical drive see Optical drive on page 37 d Keyboard see Keyboard on page 38 e Top cover see Top cover on page 41 f Speakers see Speakers on page 49 g System board see System board on page 52 Remove the dis...

Page 72: ...lay bezel screw covers 1 b Remove the two Phillips PM2 0 3 75 screws 2 that secure the display bezel to the display assembly c Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure d Remove the display bezel 4 The display bezel is available using the following spare part numbers 64 Chapter...

Page 73: ... models not equipped with a webcamera in the United States 746662 001 For use only on computer models not equipped with a webcamera in countries or regions other than the United States 7 If it is necessary to replace the webcamera microphone module a Detach the webcamera microphone module 1 from the display enclosure The webcamera microphone module is attached to the display enclosure with double ...

Page 74: ...0 3 0 screws that secure the display panel to the display enclosure CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display en...

Page 75: ...nel cable 3 from the display panel e Remove the display panel The display panel is available using spare part number 754891 001 9 If it is necessary to replace the display panel cable a Release the display panel cable from the clips 1 and routing channel built into the the display enclosure Component replacement procedures 67 ...

Page 76: ...r models not equipped with a webcamera 10 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5 3 25 broad head screws 1 that secure the display hinges to the display enclosure b Remove the display hinges 2 The display hinges are included in the Display Hinge Kit spare part number 746666 001 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider...

Page 77: ...h double sided adhesive b Release the WLAN antenna cables from the clips 2 and routing channel built into the top edge and right side of the display enclosure c Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 746665 001 Reverse this procedure to reassemble install the display assembly Component replacement...

Page 78: ...f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad or USB mouse or the keyboard to navigate and make selections in Compute...

Page 79: ... Defaults select Yes with the arrow keys and then press enter 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and ...

Page 80: ... recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to th...

Page 81: ...ly choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer...

Page 82: ...In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the ...

Page 83: ...agnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 75 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Ha...

Page 84: ...t the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To select a menu or a menu item use the tab key and the keyboard arrow keys and then press ...

Page 85: ...settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining a BIOS version To determin...

Page 86: ...o locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your comput...

Page 87: ...d on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarte...

Page 88: ...ot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen inst...

Page 89: ...e HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 81 b Hard drive c BIOS 2 Click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware...

Page 90: ...art the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the ...

Page 91: ...he BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the...

Page 92: ... web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen ...

Page 93: ...es the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attri...

Page 94: ... computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety s...

Page 95: ...Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see HP S...

Page 96: ...partition From the Start screen type file and then click File Explorer or From the Start screen type pc and then select This PC NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows ...

Page 97: ... F11 for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and foll...

Page 98: ...scs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options Creating a system repair disc select models only by using the installed optical drive select models o...

Page 99: ...recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your syste...

Page 100: ...rive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 ...

Page 101: ...tely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back ...

Page 102: ...ing system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes NOTE Your computer may not come equipped with an internal optical drive In order to use the operating system DVD you may need to plug in an external optical drive 1 If possible back up all personal files 2 Restart the computer and then insert the ...

Page 103: ...Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sur...

Page 104: ... 4 Right click on the HP_Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to...

Page 105: ...A prompt will appear reading This utility will wipe out your hard drive contents and restore your PC to factory state Are you sure you want to continue Select Yes 3 A prompt will appear reading Please confirm you want to restore your system to factory state and lose all your current data Select Yes Linux 97 ...

Page 106: ...Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag...

Page 107: ...deally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select ...

Page 108: ...nfunctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial Presence Detect SPD ...

Page 109: ... local applications registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 MBits No Yes Stores Bluetooth configuration and firm...

Page 110: ...Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information i...

Page 111: ...turn the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings To return these system data and configuration defaults to default settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory d...

Page 112: ...oved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sh...

Page 113: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 114: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 106 Chapter 12 Recycling ...

Page 115: ...ly removal 63 spare part numbers 20 display bezel removal 64 spare part numbers 20 64 display components 5 display enclosure spare part number 20 Display Hinge Kit spare part number 20 68 display panel product description 1 removal 66 spare part number 20 67 display panel cable removal 67 spare part numbers 20 68 drives preventing damage 24 DVD RW Double Layer with SuperMulti Drive precautions 24 ...

Page 116: ... illustrated 21 optical drive eject button 11 P packaging guidelines 26 plastic parts service considerations 23 Plastics Kit components 21 spare part number 19 21 pointing device product description 2 ports external monitor 10 HDMI 10 product description 2 USB 2 0 11 USB 3 0 charging 10 power button 6 power button board removal 48 spare part number 15 48 power connector 10 power connector cable re...

Page 117: ...hPad button 9 TouchPad button board removal 46 spare part number 15 46 TouchPad components 9 TouchPad light 8 TouchPad on off button 9 TouchPad on off light 9 TouchPad zone 9 transporting guidelines 26 U USB 2 0 port 11 USB 3 0 charging port 10 V vents 10 12 video product description 2 W webcamera 5 webcamera light 5 webcamera microphone module removal 65 spare part number 20 66 Windows button 7 w...

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