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HP 23-e000, User Manual

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Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh but keep items important to you.

IMPORTANT:

Refresh removes any Desktop apps that were not originally installed on the system

at the factory.

NOTE:

During Refresh, a list of removed Desktop apps will be saved to your Desktop so you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on
reinstalling. From the Start screen, type 

h

, and then select 

Help and Support

.

NOTE:

You may be prompted for your permission or password when using Refresh. See Windows

Help and Support for more information. From the Start screen, type 

h

, and then select 

Help and

Support

.

To start Refresh:

1.

On the Start screen, point to the far-right upper or lower corner of the screen to display charms.

2.

Click 

Settings

.

3.

Click 

Change PC settings

 in the bottom right corner of the screen, and then select 

General

from the PC settings screen.

4.

Under 

Refresh your PC without affecting your files

, select 

Get started

, and follow the on-

screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The Remove everything and
reinstall Windows option provides a speedy, simple way to return the computer to its original state.
This option removes all personal data, apps, and settings from your computer, and reinstalls
Windows.

IMPORTANT:

This option does not backup your information. Before using this option, back up any

personal data you want to keep.

How to remove everything and reinstall Windows on your computer

You can choose to remove everything and reinstall Windows on your computer using the 

f11

 key or

from the Start screen.

To remove everything and reinstall Windows using the f11 key:

1.

Press 

f11

 while the computer boots.

– or –

Press and hold 

f11

 as you press the power button.

NOTE:

If 

f11

 does not work, then press the 

fn

+

f lock

 keys, this will allow you to use 

f11

 with the

power button.

2.

Select 

Troubleshoot

 from the boot options menu.

3.

Select 

Reset your PC

, and follow the on-screen instructions.

40

Chapter 9   Backing up, restoring, and recovering

Summary of Contents for 23-e000

Page 1: ...User Guide ...

Page 2: ...le for technical or editorial errors or omissions contained herein First Edition September 2012 Document Part Number 697701 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by ...

Page 3: ...ing the labels 11 3 Connecting to a network 12 Connecting to a wireless network 12 Using the wireless controls 12 Using an Internet service provider 12 Setting up a WLAN 13 Configuring a wireless router 13 Protecting your WLAN 13 Connecting to a WLAN 14 Connecting to a wired network 15 Connecting to a local area network LAN 15 4 Enjoying entertainment features 16 Using the webcam 16 Using audio 16...

Page 4: ...p edge swipe 23 Left edge swipe 23 Using the keyboard 24 Using the action keys 25 Using Microsoft Windows 8 shortcut keys 26 6 Managing power 27 Initiating Sleep and Hibernation 27 Initiating and exiting Sleep 27 Enabling and exiting user initiated Hibernation 27 Setting password protection on wakeup 28 Shutting down turning off the computer 28 7 Managing and sharing information 30 Using a USB dev...

Page 5: ...very 38 Using Windows Refresh for quick and easy recovery 40 Remove everything and reinstall Windows 40 How to remove everything and reinstall Windows on your computer 40 Recovering using HP Recovery Manager 41 What you need to know 41 Starting HP Recovery Manager from the HP Recovery partition 41 Using HP Recovery media to recover 42 Changing the computer boot order 42 Removing the HP Recovery pa...

Page 6: ...splay problems 46 The display is blank 46 Images on the screen are too large or too small or the images are fuzzy 46 Keyboard mouse and trackpad problems 47 Audio problems 48 No sound is produced 48 Software problems 49 11 Specifications 50 Operating specifications 50 12 Electrostatic Discharge 51 Index 52 vi ...

Page 7: ... information go to Getting to know your computer on page 4 and Enjoying entertainment features on page 16 Back up your hard drive by creating a recovery drive See Backing up restoring and recovering on page 37 Fun things to do You know that you can watch a YouTube video on the computer But did you know that you can also connect your computer to a digital set top box or gaming console For more info...

Page 8: ...placing components of your computer Troubleshooting See Troubleshooting on page 43 in this guide for more information Solutions to the following problems Wireless connection problems Power problems Display problems Keyboard and mouse problems Audio problems Software problems Safety Comfort Guide To access this guide select HP Support Assistant on the Start screen select My computer and then select...

Page 9: ...arranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request...

Page 10: ...n in the System area click Device Manager A list displays all the devices installed in your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe down from the top of the trackpad to display the Apps toolbar and then select the All apps icon Front Component Description 1 WLAN antennas 2 Send and receive wireles...

Page 11: ...and Windows shutdown procedures aren t working press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings from the Start screen type p In the search box type power select Settings and then select Power options The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the ante...

Page 12: ...n 1 Hard drive light Blinking The hard drive is being used 2 USB 3 0 ports 2 Connect optional USB 1 0 USB 2 0 or USB 3 0 devices and provide enhanced USB power performance for USB 3 0 devices 6 Chapter 2 Getting to know your computer ...

Page 13: ...Left side Left side 7 ...

Page 14: ... before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 2 Digital Media Slot Supports the following digital card formats MultiMediaCard MMC Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Secure Digital Extended ...

Page 15: ...n optional security cable to the computer NOTE The security cable may not prevent the computer from being mishandled or stolen 3 USB ports 2 Connect optional USB devices 4 RJ 45 network jack Connects a network cable 5 HDMI in port Connects an optional video or audio device such as a gaming console or digital set top box 6 Power connector Connects an AC adapter Back 9 ...

Page 16: ...e fan to cycle on and off while the computer is on 2 USB port Connects the USB receiver for the wireless keyboard mouse and trackpad NOTE This is a dedicated USB port for the receiver 3 USB receiver Wirelessly connects pairs the wireless keyboard mouse and trackpad with the computer The USB receiver is installed at the factory 10 Chapter 2 Getting to know your computer ...

Page 17: ...able when you contact support Regulatory label Provides regulatory information about the computer Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certifica...

Page 18: ... technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls The Network and Sharing Center allows you to set up a connection or network connect to a network manage wireless networks and diagnose and repair network problems To use the Network and Sharing Center 1 From the Start screen type c...

Page 19: ...eless router see the information provided by your router manufacturer or your ISP NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN ...

Page 20: ...te the connection NOTE If no WLANs are listed you may be out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a netw...

Page 21: ...elessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevent...

Page 22: ...udio On your HP computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external speakers or headphones Adjusting the volume 1 From the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Select Settin...

Page 23: ... Audio Use Beats Audio Control Panel to view and manually control audio and bass settings To open Beats Audio Control Panel from Start screen type c select Control Panel select Hardware and Sound and then select Beats Audio Control Panel Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to wat...

Page 24: ...oto and video collections To open CyberLink MediaSuite from the Start screen type c and then select CyberLink MediaSuite For more information about using CyberLink MediaSuite see the software Help Sharing media and data between devices Your computer is configured with Near Field Communication NFC which makes it simpler to connect devices exchange digital information and perform transactions with a...

Page 25: ...ouch gestures by changing settings button configuration click speed and pointer options From the Start screen type c to display the apps list Select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Some touch gestures may not be supported on your computer or in some software programs To view the demonstration of a touch gesture 1 From the Start screen t...

Page 26: ...r Double tap an item to open it You can also press and hold your finger to open a help screen that provides information about the selected item 2 finger click 2 finger click allows you to make menu selections for an object on the screen Place two fingers on the trackpad and press down to open the options menu for the selected object 20 Chapter 5 Navigating using the keyboard and pointing devices ...

Page 27: ...or moving up down or sideways on a page or image To scroll place two fingers slightly apart on the trackpad and then drag them up down left or right NOTE Scrolling speed is controlled by finger speed Using trackpad touch gestures 21 ...

Page 28: ...part on the trackpad and then moving them together Edge swipes Use edge swipes to perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to display the charms 22 Chapter 5 Navigating using the keyboard and pointing ...

Page 29: ...ipe gently slide your finger from the top edge toward the center of the trackpad Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly Using the trackpad swipe from the left edge of the trackpad to switch between apps Using trackpad touch gestures 23 ...

Page 30: ...onent Description 1 f lock key Alternates the state of the top row of keys to use either as action keys or as function keys Press fn f lock to disable the action key feature and returns keyboard to standard use with function keys To activate the assigned function after disabling the action key feature you must press the fn key in combination with the appropriate action key Press fn f lock again to...

Page 31: ...key feature and returns keyboard to standard use with function keys To activate the assigned function after disabling the action key feature you must press the fn key in combination with the appropriate action key Press fn f lock again to enable the action key feature Icon Key Description f1 Opens Help and Support which provides tutorials information about the Windows operating system and your com...

Page 32: ...he key to perform the action For additional information on Windows 8 shortcut keys go to Help and Support From the Start screen type h and then select Help and Support Shortcut Keys Shortcut key Key Description Returns you to the Start screen from an open app or the Windows desktop Pressing the key again returns you to the previous screen c Opens the charms d Opens the Windows desktop tab Switches...

Page 33: ...You cannot connect to a network or perform any computer functions while the computer is in the Sleep state or in Hibernation Initiating and exiting Sleep To initiate Sleep from the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings click the Power icon and then select Sleep To exit Sleep Briefly press the power button Press a key on the key...

Page 34: ...n The Shut down command closes all open programs including the operating system and then turns off the computer Shut down the computer under any of the following conditions When you need to access components inside the computer When you are connecting an external hardware device to a port other than a USB or video port When the computer will be unused and disconnected from external power for an ex...

Page 35: ... Press and hold the power button and the mute button Disconnect the computer from external power Shutting down turning off the computer 29 ...

Page 36: ...e USB port on your computer or insert the digital storage card from your phone or camera into the Digital Media Slot NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have at least one USB port because this versatile interface allows you to connect to numerous kinds of external ...

Page 37: ...cognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop click the ...

Page 38: ...he Digital Media Slot and then press in on the card until it is firmly seated A sound indicates that the device has been detected To remove a digital storage card 1 Save your information and close all programs associated with the card 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in ...

Page 39: ...ver time the files on the hard drive become fragmented Because of this the hard drive works harder to locate files and the computer slows down Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may need more than an hour to com...

Page 40: ...vacuum cleaner can deposit household debris on the keyboard surface Using security measures A password is a group of letters numbers and symbols that you choose to secure your computer information and to protect online transactions Several types of passwords can be set Some sites dictate the number and combination of letters numbers or symbols they require for passwords Use the following tips for ...

Page 41: ...ur computer From the Start screen type u select Settings and then select Windows Update Enable automatic Windows Update thereafter Updating software HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp com support At this location you can also register to receive automatic update notificat...

Page 42: ...llow the on screen instructions When the Startup Menu is displayed press f10 NOTE If the computer will not enter Setup Utility press fn f lock and then start Setup Utility again 3 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using System Diagnostics System Diagnostics allows you to run diagnostic tests to deter...

Page 43: ... hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a s...

Page 44: ...P Recovery Manager you will be prompted to continue the process To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you need to recover the system see Recovering using HP Recovery Manager on page 41 Restore and recovery There are several options for recovering fro...

Page 45: ...g and reinstall Windows on page 40 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 41 If you are replacing the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement d...

Page 46: ...esh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The Remove everything and reinstall Windows option provides a speedy simple way to return the computer t...

Page 47: ... computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails or if all attempts to correct any functional computer issues fail If the HP Recovery med...

Page 48: ...very media you created is inserted 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options NOTE If the computer will not enter boot options press fn f lock and then try again 4 Select the USB flash drive or DVD on an external optical drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition select mode...

Page 49: ... c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager 3 Click the arrow next to Network adapters to expand the list and show all adapters 4 Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your computer does not h...

Page 50: ...s a network in an office or at a public Internet chat room contact the network administrator to obtain the codes and then enter the codes when your are prompted to do so Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in your computer accordingly If you are provided with a new wireles...

Page 51: ...r will not turn on or start 1 Shut down the computer 2 Test the AC outlet by connecting a different electrical device to it 3 Reconnect the computers cables being sure that the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet are secure 4 Try to turn on the computer If the power lights turn on the AC adapter is working properly If the connectio...

Page 52: ...hat the internal fan is running See Getting to know your computer on page 4 for the location of the computer vents Setup Utility problems The computer will not enter Setup Utility If the computer will not enter Setup Utility when you press f10 press fn f lock and then try to start Setup Utility again Display problems The display is blank Exit Sleep to redisplay the screen image Press the power but...

Page 53: ...ard mouse and trackpad IMPORTANT During these steps place the wireless keyboard mouse and trackpad on the same level as the receiver To re pair the wireless keyboard mouse and trackpad 1 Disconnect the receiver from the USB port on the bottom of the computer stand and then reconnect it See Bottom on page 10for the location of the USB port 2 Be sure that the mouse is on 1 and then press and hold th...

Page 54: ...that you connected powered speakers and that they are turned on Adjust the volume either on the speakers or through the computer operating system Turn off your computer and then unplug and reconnect the speakers Be sure that the speakers are properly connected Unplug headphones if they are connected to your computer or speaker system If the computer is in the Sleep state exit Sleep by briefly pres...

Page 55: ...er follow these steps 1 From the Start screen type s and then select Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your Windows desktop 3 Open a multimedia program and play back the sound NOTE To confirm or change the audio settings on your computer from the Start screen type c and then select Control Panel Select Hardware and Sound and then select Sound Sof...

Page 56: ...of the computer to determine the exact electrical rating Factor Metric U S Operating temperature 5 C to 35 C 41 F to 95 F Storage temperature 30 C to 65 C 22 F to 149 F Operating humidity 15 to 80 26 C 15 to 80 78 F Operating altitude 0 m to 2000 m 0 ft to 6561 ft Storage altitude 0 m to 4572 m 0 ft to 15 000 ft 50 Chapter 11 Specifications ...

Page 57: ...lation instructions direct you to unplug the computer be sure that you are properly grounded before you unplug the computer or remove a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling a component discharge static electrici...

Page 58: ...erting 32 Disk Cleanup 33 Disk Defragmenter software 33 drivers updating 33 E edge swipes 22 electrical ratings 50 electrostatic discharge 51 F f lock key identifying 24 Factory Reset 41 fn key identifying 24 fun things to do 1 H hard drive light identifying 6 HDMI key identifying 25 HDMI configuring audio 18 HDMI in port connecting 17 identifying 9 headphone jack identifying 8 headphones connecti...

Page 59: ...ackpad touch gesture 21 security cable slot identifying 9 security wireless 13 service label computer 11 setting password protection on wakeup 28 setup of WLAN 13 Setup Utility passwords 36 starting 35 sharing media 18 shortcut keys Windows 8 26 shutdown 28 Sleep exiting 27 initiating 27 slots Digital Media Slot 8 security cable 9 sMedio 360 software 18 software CyberLink MediaSuite 18 Disk Defrag...

Page 60: ...ll 39 40 remove everything and reinstall option 40 reset 40 restoring files 38 system restore point 37 39 Windows application key identifying 25 Windows logo key identifying 24 Windows updates installing 35 wired network connecting 15 wireless certification label 11 wireless controls operating system 12 wireless light 12 wireless network WLAN connecting 14 corporate WLAN connection 14 equipment ne...

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