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HP 17-ap000 Maintenance And Service Manual Download Page 10

Hard drive ...........................................................................................................................................................  33
Memory module ................................................................................................................................................  36
SSD (M.2) ............................................................................................................................................................. 37

6  Removal and replacement procedures for authorized service provider parts ............................................................................  38

Component replacement procedures ................................................................................................................................. 38

Base enclosure ................................................................................................................................................... 38
Trunk ...................................................................................................................................................................  39
Fan .......................................................................................................................................................................  41
Heat sink with fan .............................................................................................................................................. 42
Speakers .............................................................................................................................................................  45
Audio board ........................................................................................................................................................  46
System board ..................................................................................................................................................... 47
WLAN module ....................................................................................................................................................  50
Power board ....................................................................................................................................................... 52
Display assembly ............................................................................................................................................... 54

7  Using Setup Utility (BIOS) ......................................................................................................................................................................  62

Starting Setup Utility (BIOS) .................................................................................................................................................. 62
Updating Setup Utility (BIOS) ................................................................................................................................................ 62

Determining the BIOS version .........................................................................................................................  62
Downloading a BIOS update ............................................................................................................................  63

8  Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 64

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................................................................  65

9  Backing up, restoring, and recovering ................................................................................................................................................. 66

Creating recovery media and backups ................................................................................................................................ 66

Creating HP Recovery media (select products only) .................................................................................... 66

Using Windows tools .............................................................................................................................................................  67
Restore and recovery ............................................................................................................................................................  68

Recovering using HP Recovery Manager .......................................................................................................  68

What you need to know before you get started ...................................................................... 68
Using the HP Recovery partition (select products only) .........................................................  69
Using HP Recovery media to recover ......................................................................................... 69
Changing the computer boot order ...........................................................................................  70
Removing the HP Recovery partition (select products only) ................................................. 70

10  Specifications ........................................................................................................................................................................................ 71

Computer specifications .......................................................................................................................................................  71

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Summary of Contents for 17-ap000

Page 1: ...OMEN X by HP 17 Laptop PC Maintenance and Service Guide ...

Page 2: ... are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft com for details The information cont...

Page 3: ...s that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ion of Windows running with the processor or chipsets used in this system has limited support from Microsoft For more information about Microsoft s support please see Microsoft s Support Lifecycle FAQ at https support microsoft com lifecycle v ...

Page 6: ...vi Processor information ...

Page 7: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Page 8: ...viii Safety warning notice ...

Page 9: ...sembly subcomponents 22 Miscellaneous parts 23 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 26 Drive handling 26 Grounding guidelines 27 Electrostatic discharge damage 27 Packaging and transporting guidelines 28 Workstation guidelines 28 Equipment guidelines 29 5 Removal and replacement procedure...

Page 10: ...loading a BIOS update 63 8 Using HP PC Hardware Diagnostics UEFI 64 Downloading HP PC Hardware Diagnostics UEFI to a USB device 65 9 Backing up restoring and recovering 66 Creating recovery media and backups 66 Creating HP Recovery media select products only 66 Using Windows tools 67 Restore and recovery 68 Recovering using HP Recovery Manager 68 What you need to know before you get started 68 Usi...

Page 11: ... 17 3 in display specifications 72 Hard drive specifications 72 11 Power cord set requirements 73 Requirements for all countries 73 Requirements for specific countries and regions 74 12 Recycling 76 Index 77 xi ...

Page 12: ...xii ...

Page 13: ...f dedicated video memory 256 M x 32 GDDRS x 8 PCs Supports HD Decode DX12 and HDMI 2 0a with HDCP 2 2 GPU performance scaling GPS G Sync internal and external and VR Supports GPU over clocking Panel 43 94 cm 17 3 16 9 Ultra Wide UW Aspect Ratio panel Full High Definition FHD WLED AntiGlare 1920 x 1080 flat flat 4 0 mm UWVA support NVIDIA G Sync 120 Hz eDP 1 3 NVSR typical brightness 300 nits cd m2...

Page 14: ...ort RAID 0 for dual SSD configuration 256 GB PCIe NVMe TLC M 2 SSD 256 GB PCIe NVMe TLC M 2 SSD 1 TB 7200 HDD 512 GB PCIe NVMe TLC M 2 SSD 512 GB PCIe NVMe TLC M 2 SSD 1 TB 7200 HDD 1 TB PCIe NVMe TLC M 2 SSD 1 TB PCIe NVMe TLC M 2 SSD 1 TB 7200 HDD Supports all 7 mm 7 2 mm 9 5 mm SATA 2 5 HDDs Supports Accelerometer HDD protection 7 mm and 9 5 mm share the same bracket Audio and video Dual speake...

Page 15: ...el resolution to fit embedded panel and external monitor connected HDMI v2 0 supporting up to 4096 x 2160 60 Hz with HDCP 2 2 Mini display port Headphone out and Mic in combo Microphone input USB Type C ports 2 USB 3 1 supports HP Sleep Charge USB 3 0 ports 3 supports HP Sleep Charge RJ 45 Ethernet port AC Smart Pin adapter plug Keyboard and pointing devices Full size backlit 3 coat paint with num...

Page 16: ...TPM 2 0 Security lock slot Operating system Pre installed Windows 10 Professional Windows 10 For Developed Market ML Windows 10 Home Plus ML For Emerging Market EM SL Windows 10 Home Plus EM SL For China Market CPPP Windows 10 Home high end China language edition For APJ SEAP Market EM SL SEAP Windows 10 Home Plus Serviceability End user replaceable parts Memory module Battery Hard drive SSD AC ad...

Page 17: ...erSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch 4 Vents Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycl...

Page 18: ...activity tracker or smartwatch 4 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset...

Page 19: ...ing power to the computer and if needed charging the computer battery and Connects and charges most USB devices that have a Type C connector such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer NOTE Cables and or adapters purchased separately may be required and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Y...

Page 20: ... device 6 USB 3 0 port with HP Sleep and Charge Connects a USB device provides high speed data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch 8 Chapter 2 External component identification ...

Page 21: ...hardware and software installed 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and E...

Page 22: ...inger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 23: ...st amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 TouchPad light On The TouchPad is off Off The TouchPad is on 5 Windows lock light On The Windows key is locked Off The Windows key is unlocked 6 Wireless light On An integrated wireless device such as a wireless local area n...

Page 24: ...riefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for a...

Page 25: ...Component Description Right click the Power icon and then select Power Options Top 13 ...

Page 26: ...ey also referred to as the wireless button Turns the insert mode on or off or Turns the airplane mode on or off Press and hold the key in combination with the fn key NOTE The airline mode key is also referred to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible 6 OMEN key Opens the OMEN Command Center software 7 num lock key Alternates between t...

Page 27: ...y alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key ...

Page 28: ...ide area network WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and the...

Page 29: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3...

Page 30: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details 18 Chapter 3 Illustrated parts catalog ...

Page 31: ...Computer major components 19 ...

Page 32: ...d support bracket is spared separately as 940601 001 The keyboard cable is spared separately as 940590 001 For use in the United States 940605 001 For use in the United Kingdom 940605 031 For use in Germany 940605 041 For use in France 940605 051 For use in Italy 940605 061 For use in Spain 940605 071 For use in Portugal 940605 131 For use in Turkey 940605 141 For use in England Saudi Arabia 94060...

Page 33: ...s xxxxxx 601 Windows 10 operating systems DSC GTX 1070 8 GB i7 7700 940621 xxx GTX 1070 8 GB i7 7820 940622 xxx 1080 8 GB i7 7700 940623 xxx GTX 1080 8 GB i7 7820 940624xxx 14 Hard drive bracket is spared separately as 940599 001 1 TB 7200 RPM SATA RAW 9 5 mm 766644 001 2 TB 5400 RPM SATA RAW 7 0 mm 912487 850 15 Hard drive cable 940595 001 16 Speakers 940616 001 17 Memory SODIMM 4 GB 2400 MHz 1 2...

Page 34: ...Ultra Wide Aspect Ratio the LCD support bracket is spared separately as 940600 001 17 3 FHD WLED AntiGlare 1920 x 1080 flat flat 4 0 mm UWVA 940614 001 17 3 UHD WLED AntiGlare 3840 x 2160 flat flat 4 0 mm UWVA 940615 001 17 3 UHD LED AntiGlare 1920 x 1080 flat flat 4 0 mm UWVA L12056 001 22 Chapter 3 Illustrated parts catalog ...

Page 35: ...ent Spare part number AC adapter 230W PFC SMART Slim 7 4 mm 925141 850 330 W PFC SMART nSLIM 7 4mm 925142 850 USB C to VGA adapter 831751 001 Dongle USB C to USB A 833960 001 Power cord black 1 m for 230 W and 330 W adapters For use in North America 121565 023 For use in South Africa 187487 012 For use in Denmark 130627 014 For use in Europe 100614 016 For use in Israel 398062 011 For use in Switz...

Page 36: ...Component Spare part number Hinge cap 940612 001 LED cable 940592 001 24 Chapter 3 Illustrated parts catalog ...

Page 37: ...e considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use ca...

Page 38: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in the drive and be sure ...

Page 39: ... these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follow...

Page 40: ... materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools...

Page 41: ...istance between the operator and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm ...

Page 42: ... computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There ...

Page 43: ... devices from the computer Remove the battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work o...

Page 44: ...r spacer 1 Remove the bottom cover spacer allowing access to the battery cable 2 and disconnect the battery 3 Remove the four Phillips screws 4 that secure the battery to the keyboard top cover Lift the battery out of the enclosure 5 To insert the battery reverse the removal procedures 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...ng the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 Remove the hard drive NOTE Use minimal force when lifting the locking bar up on the ZIF connector and disconnecting the cable 1 Open the zero insertion force ZIF connector to release the hard drive ...

Page 46: ...emove the hard drive cable connector 1 from the hard drive b Slide the two hard drive brackets 2 off the hard drive To remove the second hard drive follow these steps 1 Open the zero insertion force ZIF connector to release the hard drive cable 1 from the system board 2 Lift the hard drive 2 up 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ...puter 4 If it is necessary to disassemble the hard drive perform the following steps a Remove the hard drive cable connector 1 from the hard drive b Slide the two hard drive brackets 2 off the hard drive Reverse this procedure to reassemble and install the hard drive Component replacement procedures 35 ...

Page 48: ... power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to relea...

Page 49: ...puter on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 Remove the SSD 1 Remove th...

Page 50: ...d replaced and or loosened when servicing the parts described in this chapter Make special note of each screw size and location during removal and replacement Base enclosure Description Spare part number Base enclosure 940585 001 Before removing the base enclosure follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and the...

Page 51: ...gently separate the bottom cover from the enclosure 1 Remove the bottom cover 2 Reverse the removal procedures to install the base enclosure Trunk Description Spare part number Trunk 940611 001 Component replacement procedures 39 ...

Page 52: ...AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 c Speakers see Speakers on page 45 Remove the trunks 1 Remove four Phillips screws 1 securing the left and right trunk 2 Remove the two Phillips screws securing the trunk bottom 2 3 Remove the trunk 3 Reve...

Page 53: ...connect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 Remove the fans 1 Disconnect the fan cable 1 from the system board 2 Remove the three Phill...

Page 54: ... through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 c Remove the fan see Fan on page 41 Remove the heat sink...

Page 55: ...e surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and 2 the graphics processor 3 the heat sink sections 2 and 4 and the system board 5 and 6 Component replacement procedures 43 ...

Page 56: ...Reverse this procedure to install the heat sink with fan 44 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 57: ...gging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices connected to the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 Remove the speakers 1 Carefully disconnect the speaker connector 1 from the system board 2 Remove the two Phillips screws 2 3 Release...

Page 58: ...nplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 c Speakers see Speakers on page 45 Remove the audio board 1 Disconnect the audio board cables from the computer 1 and the system board 2 2 Remove the Phillips screw 3 that secures the audio b...

Page 59: ...es connected to the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 c Speakers see Speakers on page 45 d Remove the fans see Fan on page 41 e Remove the heatsink see Heat sink with fan on page 42 NOTE When replacing the system board be sure that the following components are removed from the defective system board and instal...

Page 60: ... Backlight cable 8 TouchPad board cable 9 Keyboard cable 10 Audio board cable 2 Remove the seven Phillips screws 1 and the screw bracket securing the system board to the computer 48 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...install the system board IMPORTANT After system board replacement be sure to complete post installation tasks as required that may include Verifying functionality of the computer Updating the BIOS see Using Setup Utility BIOS on page 62 Component replacement procedures 49 ...

Page 62: ...on page 38 b Battery see Battery on page 31 c Heat sink see Heat sink with fan on page 42 d System board see System board on page 47 Remove the WLAN module NOTE The WLAN module is located under the system board The system board must be removed to remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The cables should already be disconnected before...

Page 63: ...ot connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 51 ...

Page 64: ... all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 38 b Battery see Battery on page 31 c Speakers see Speakers on page 45 d Remove the fans see Fan on page 41 e Remove the heat sink see Heat sink with fan on page 42 f Remove the system board see System board on page 47 Remove the power board 1 Remove the power board connector cable...

Page 65: ...Reverse this procedure to install the power board Component replacement procedures 53 ...

Page 66: ...c L12056 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the display assembly follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices connected to the c...

Page 67: ... up and away from the top cover 1 3 Pull the top cover away from the hinge to remove 2 4 Remove the eight Phillips screws securing the hinge support bracket to the display assembly 1 Component replacement procedures 55 ...

Page 68: ... hinge support bracket from the display assembly 2 6 Remove the six Phillips screws securing the left and right hinge brackets 1 56 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...rackets 2 8 Disconnect the display panel cable from the computer 1 remove the four Phillips screws from the hinges 2 Open the display as wide as possible 3 and then remove the display 4 Component replacement procedures 57 ...

Page 70: ...top 1 left and right sides 2 and bottom 3 b Remove the display bezel 4 10 If it is necessary to replace the raw display panel remove the four Phillips screws 1 that secure the display panel to the display enclosure and then lift the panel 2 to remove it 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 71: ...ove the panel 3 12 If it is necessary to replace the camera module CAUTION Handle the module with caution This module has a thin profile and is susceptible to damage when not handled carefully a Lift up the camera module and cable 1 b Disconnect the cable 2 and remove the camera module Component replacement procedures 59 ...

Page 72: ... tape 2 to release the wireless antenna transceivers from the display enclosure c Remove the WLAN antenna cable from the display enclosure 14 If it is necessary to replace the display cable a Release the cable from the routing path 1 along the display enclosure b Remove the cable 2 60 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...ng and installing the new antennas Accidental bending of the antenna elements will detune the antenna and degrade the computer s performance Reverse this procedure to install the display assembly Component replacement procedures 61 ...

Page 74: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Page 75: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Page 76: ...ow to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download...

Page 77: ...FI version 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section select the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support 2 Select Get software and drivers 3 Enter the product name or number 4 Select your computer and then select your operating sy...

Page 78: ...ating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 66 For information on the recovery options that are available using the recovery media see Using Windows tools on page 67 Use Windows tools to create system restore points and create backups of personal information For m...

Page 79: ...ia you can use an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on ...

Page 80: ... select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 68 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recove...

Page 81: ... was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from th...

Page 82: ...or tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Ma...

Page 83: ...ding on configuration Input power Operating voltage and current 19 5 V dc 7 70 A 150 W 19 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Non operating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Non operating 15 m to 12 192 m 50 ft to 40 000 ft NOTE A...

Page 84: ...ht 115 g 115 g Interface type SATA SATA Transfer rate Synchronous maximum 300 MB s Drive Capability Security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 4 ms Average 10 ms 10 ms Maximum 12 ms 12 ms Logical blocks 1 938 921 461 3 877 842 922 Disk rotational speed 7200 rpm 5400 rpm Operating temperature 0 C to 60 C 0 F to 140 F 0 C to 60 C 0 F to 140 F S...

Page 85: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 86: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 87: ...e CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ma...

Page 88: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 76 Chapter 12 Recycling ...

Page 89: ... right side 5 top 10 computer major components 18 computer specifications 71 connector power 5 D DC in power connector spare part number 20 display specifications 72 display assembly removal 54 spare part number 54 subcomponents 22 display bezel removal 58 spare part number 22 54 display cable spare part number 23 54 display hinges spare part number 23 display panel product description 1 display p...

Page 90: ...system recovery 68 P Panel spare part number 22 panel spare part number 54 pointing device product description 3 ports display 7 HDMI 7 product description 3 USB 3 0 8 USB 3 x 5 6 power board removal 52 power board connector spare part number 52 power button board spare part number 20 power button identifying 12 power connector identifying 5 power cord requirements for all countries 73 requirement...

Page 91: ...ard removal 47 spare part number 47 spare parts number 21 system recovery 68 system restore point creating 67 system restore point creating 66 T top cover spare part number 20 TouchPad buttons 10 TouchPad button board spare part number 20 TouchPad zone identifying 10 traveling with the computer 17 trunk removal 39 spare parts number 21 trunk spare part number 39 U USB 3 0 port identifying 8 USB 3 ...

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