Diagnosing array problems 105
Diagnosing array problems
Diagnostic tools
To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
•
ACU
For more recent products, array diagnostics is available with ACU v8.28.13.0 and later. This utility
is available on the SmartStart CD in the controller kit and also on the HP website
(
http://www.hp.com/support
). For more information about ACU, see the
Configuring Arrays on HP
Smart Array Controllers Reference Guide
on the Documentation CD that ships with the controller. For
more information about error messages, see the
HP ProLiant Servers Troubleshooting Guide
("
Troubleshooting resources
" on page
105
).
•
ADU
For products that support SmartStart v8.25 and earlier, this utility is available on the SmartStart CD
in the controller kit and also on the HP website (
http://www.hp.com/support
). When prompted for
product information, enter the server model name. For more information about the meanings of the
various ADU error messages, see the
HP ProLiant Servers Troubleshooting Guide
("
Troubleshooting
resources
" on page
105
).
•
Event Notification Service
This utility reports array events to the Microsoft® Windows® system event log and IML. You can
obtain the utility from the SmartStart CD or the HP website (
http://www.hp.com/support
). When
prompted for product information, enter the server model name.
•
HP Insight Diagnostics
HP Insight Diagnostics is a tool that displays information about the system hardware configuration
and performs tests on the system and its components, including hard drives if they are connected to
Smart Array controllers. This utility is available on the SmartStart CD and also on the HP website
(
http://www.hp.com/servers/diags
).
•
POST messages
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many POST
messages suggest corrective actions. For more information about POST messages, see the
HP
ProLiant Servers Troubleshooting Guide
("
Troubleshooting resources
" on page
105
).
Troubleshooting resources
The
HP ProLiant Servers Troubleshooting Guide
provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
English (
http://www.hp.com/support/ProLiant_TSG_en
)
