* Certain Models Only
** May vary according to model
TROUBLESHOOTING
The following is a list of commonly encountered problems and solutions.
If any of these problems persist contact your local Hoover representative or service agent.
The Robo.com² does not work
•
Check that the Robo.com² is switched on.
•
Check that the Dust Container, filter and motor are clean.
•
Check if the Robo.com² needs to be charged.
Cleaning power is weak
Turn power off and:
•
Empty Dust Container.
•
Check and clean the filter and motor.
•
Check and clean the Floor Brushes.
•
Check and clean the sensors.
•
Check and clean the drive wheels.
The Remote Control** does not
work
•
Check the batteries.
•
Check the battery of the Robo.com².
•
Move the Remote Control** closer to the Robo.com².
The Robo.com² does not
automatically charge
•
Make sure there are no barriers between the Robo.com²
and the Charger Base.
The Robo.com² is very noisy while
cleaning
•
Clean the Dust Container and filter.
•
Check the brushes and drive wheels for dirt and debris.
Robo.com² stops working/cleans
intermittantly
•
Check the cleaning times set.
Robo.com² fails to detect stairs
•
Check and clean the sensors.
Robo.com² is trapped
•
The Robo.com² will attempt to free itself but in some cases
assist the Robo.com² manually.
Robo.com² is not working but there
is no error code display
•
Contact your local Hoover representative or service agent.
Error Codes
The following codes may appear during use or on start up.
Failure Code
Explanation
Er01
Debris trapped in the Edge Cleaning Brush. See ‘Cleaning the Edge Cleaning
Brush’.
Er02
Debris trapped in the Floor Brushes. See ‘Cleaning the Floor Brushes’.
Er04
Left Drive Wheel motor overloaded. See ‘Cleaning the Drive Wheels’.
Er05
Right Drive Wheel motor overloaded. See ‘Cleaning the Drive Wheels’.
Er06
Both Drive Wheel motors overloaded. See ‘Cleaning the Drive Wheels’.
Er07
Left or Right Drive Wheel not making contact with the ground. See ‘Cleaning
the Drive Wheels’.
Er08
Robo.com² battery is too hot. Switch off and leave Robo.com² to cool for 30mins.
Er09
Dust Container is absent. Replace Dust Container.
Er10
Check the battery connection.
ATTENTION: If any of these failures persist. Contact your local Hoover representative. DO NOT
try to disassemble the Robo.com² by yourself.
robo_com2 IM Australia.indd 14
7/19/2012 4:22:30 PM
