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Is there an accessory missing?
• Check the ‘Carton Contents’ panel on the box to make sure the part is included
with your steamer.
The steamer has no power?
• Check the on/off control dial position
• Check the on light is illuminated
• The plug may not be fully pushed into the electrical socket
Why is the steamer not producing steam?
• There may be no water in water tank, check the water tank has water
• Check the water tank cap is securely fitted onto the water tank
• The water may not yet be at temperature . The steamer will take approximately
30 seconds to heat up
• Steam path may be blocked. Go to ‘Maintenance’
• Check steam control dial has been turned to ‘on’
• Water tank level may be low, refill with water
• If using as a stick mop - handle may not be fully inserted. Release handle, press
handheld trigger to check steam is working. Re-insert handle until it clicks into place.
Why won’t the microfiber pad pick up dirt?
• The microfibre pad may already be saturated or dirty. Wash the microfibre
cleaning pad, go to ‘Maintenance’
FAQs
