Honeywell PX4ie, User Manual, Page: 83 / 108

PX4ie and PX6ie High Performance Printer User Guide 73
Troubleshoot Printer Problems and Find Solutions
Use this section to find possible solutions to printer problems.
Print Quality Problems
Problem Possible Solution
The printout is weak Try these possible solutions in order:
•
Make sure that your media > print quality setting is
appropriate for hte type of media you are using.
• The contrast may be too low. Increase the contrast.
• The printhead pressure may be too low. Increase the
printhead pressure.
• Replace the printhead.
The printout is weaker on one
side Adjust the printhead balance.
There are weak spots on the
printout. Try these possible solutions in order:
•
There may be foreign particles on the media. Clean or replace
the media.
• Make sure that your media and ribbon are compatible.
• Make sure that you are using high quality media and ribbon.
• The contrast may be too low. Increase the contrast.
The printout is dark or there is
excessive bleeding on the
media Try these possible solutions in order:
•
Make sure your media > print quality setting is appropriate for
the type of media you are using.
• The contrast may be too high. Decrease the contrast.
• The printhead pressure may be too high. Decrease the
printhead pressure.
The printhead voltage may be incorrect or the energy control may
be faulty. For help, contact Product Service and Repair.
There are dark lines along the
media path The printhead may be dirty. Clean the printhead.
There are white vertical lines on
the printout Try these possible solutions in order:
•
The printhead may be dirty. Clean the printhead.
• There may be missing dots on the printhead. Replace the
printhead.
Part of a dotted line is missing Try these possible solutions in order:
•
The printhead may be failing. Replace the printhead.
• The strobe signal may be failing. For help, contact Product
Service and Repair.
The inner edge of the printout is
missing Try these possible solutions in order:
•
The media may not be properly installed or aligned. Reload the
media.
• The media margin or X-start parameter may be set too low.
Increase the setting.
The content on the printout is
compressed The print speed may be too high. Lower the print speed.
Nothing shows up on the
thermal transfer printout. The ink-coated side of the ribbon may not be facing the media.
Reload the ribbon.