IF1C
Fixed RFID Reader User Guide
37
Troubleshoot the Reader
Problems with RFID
You can solve many problems you may encounter when working with your RFID
system by carefully checking the RFID settings and changing them accordingly.
Problems with Connectivity
When you troubleshoot problems with connectivity, make sure you know your:
•
TCP/IP settings
•
COM port settings for serial connections
You should also make sure all physical network connectors and cables are in good
working order.
Problem
Solution
The reader is unable to read
RFID tags, or seems to read tags
slowly or inconsistently.
•
Make sure your RFID antennas are connected correctly to
the reader and mounted in optimum locations. Make sure all
antenna connections are tight and that the cables are in
good condition. For help, contact your RFID system
consultant.
•
Make sure you selected the correct tag types for your
application.
The reader does not respond to
your RFID application.
•
Your application may not be communicating with the reader
BRI server.
•
You may need to change BRI server settings to communicate
with your application. For example, if your application is
running on a desktop PC, you need to enable external BRI
connections to the reader.
Problem
Solution
You cannot connect to the reader
through the USB port
•
Make sure you downloaded the reader USB drivers.
•
Verify that your serial connection is configured to 115200,
N, 8, none, no flow control.
You cannot connect to the reader
using a web browser.
•
Verify that you have the correct IP address for the reader.
•
If you access the Internet through a proxy server, make sure
you add the IP address of the reader to the Exceptions list.
You cannot load a security
certificate.
You must use a secure web browser connection to load
certificates.
You assigned a static IP address
to the reader but cannot connect
the reader over your network.
Make sure that DHCP is disabled and that your TCP/IP
parameters are set correctly.
Note: For Toll
A
pplication related troubleshooting, refer to Appendix A.
