Honeywell HUSS-E4V User Manual Download

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Troubleshooting

5 Troubleshooting

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Summary of Contents for HUSS-E4V

Page 1: ...Document 800 10618 Rev A Honeywell HUSS E4V System Digital Video Encoder User Guide ...

Page 2: ......

Page 3: ...0 Front Panel 10 Rear Panel 12 Installing Notes 13 Connecting External Power 13 Mounting Encoder 13 Connecting Video Audio Input output 14 Connecting Video Input 14 Connecting Audio Input 15 Connecting Intercom Audio Input and Output 15 Connecting Alarm In and Out Device 16 Connecting Alarm Input Device 16 Connecting Alarm Output Device 16 Connecting PTZ 17 Connecting Network 17 Start or Shut Down...

Page 4: ...rnet Explorer Settings 19 Login 21 Real time Video 24 Intercom 25 PTZ Control and Auxiliary 26 Configuration 30 System Setting 32 Video Display Setting 49 Recording Setting 55 Network Setting 58 Alarm Event Setting 62 Logout 69 5 Troubleshooting 70 ...

Page 5: ... contains the following chapters Chapter 1 About This Document a brief introduction of this book Chapter 2 General Information describes HUSS structure functions and specifications of HUSS E4V video Chapter 3 Installing and Operating HUSS E4V describes installation and operation procedure of HUSS E4V video encoder Chapter 4 HUSS E4V Network Client describes procedure for configuring HUSS E4V video...

Page 6: ... literature accompanying the product How to Use this Document Pictures in the manual are for reference only so please refer to the actual items accordingly The products will be updated and the information shall not be distributed Please read this User Guide carefully before operation and keep it properly for reference to be needed anytime The manual has been reviewed and the accuracy is guaranteed...

Page 7: ...Honeywell 3 For more information please visit http www cn security honeywell com ...

Page 8: ...ith the synchronous audio signal is transmitted to HUSS M video client With HUSS E4V video encoder you can also control PTZ and send alarm information to HUSS M video client through network HUSS E4V can be configured easily through IE browser And real time video encoded by the HUSS E4V is displayed directly on the network client of each PC HUSS M video client decodes the encoded video files from H...

Page 9: ...模拟音频输入 HUSS M PC客户端 HUSS E4 视频编码器模拟视频报警输出 RS485 422 报警输入模拟音频输入模拟音频输出以太网 HUSS E4V Figure 2 2 HUSS E4V V V Alarm IN Alarm OUT Client Analog Video Encoder Analog Audio IN Analog Audio OUT Analog Audio IN Analog Audio OUT Alarm IN Alarm OUT Analog Audio IN Analog Audio OUT Ethernet Analog Video Encoder ...

Page 10: ...ing which all guarantee users security Local backup and system log protect the integrity of information effectively from network breakdown Excellent integration characteristic and extendable functions HUSS E4V can communicate with other device such as PTZ and extend functions through RS 232 serial port Complete API enables the third party to integrate the encoder conveniently Specifications of HUS...

Page 11: ...p 10kΩ Intercom input output 3 5mm Audio Jack MIC Line in 2Vp p AC Coupled Output Output voltage 0 707VRMS Audio sample frequency 8kHz Audio bandwidth 64kb Audio intercom Intercom with HUSS E4V or HUSS M Protocol TCP UDP RTP RTSP DHCP ICMP IGMP HTTP ARP NTP Supports unit cast and multi cast and adjusted Firmware Update Network client remote update System management HTTP WEBUI SDK PC client ...

Page 12: ...ork interface RJ 45 10 100 1000BASE T IEEE802 3 Serial port RS485 PTZ control RS 232 PTZ protocol Pelco D Pelco P KD6 Scan Dome VCL Relay input 4 Relay output 4 OSD Supports Multiline OSD Indicator Light Power Supply Video Status Serial Status Network Status Data Status LED light on RJ 45 port indicates network and date status Operating temperature 10 55 Operating humidity 10 93 ...

Page 13: ...Honeywell 9 Parameter Description Dimension 120 W x 165 L x 43 H Mounting Rack mounting desktop mounting wall mounting Power 12VDC Power consumption 9 6W Weight 700g Network browser IE 6 or IE 8 ...

Page 14: ...V 10 3 Installing and Operating HUSS E4V Panel Description Front Panel Figure 3 1 Front Panel of HUSS E4V Refer to the following table for ports information on the front panel AUDIO IN 1 AUDIO IN 4 INDICATORS INTERCOM RESETTING BUTTON ...

Page 15: ...when the power is on the indicator is on INDICATORS 4 Video status indicators Flashes green when encoder is encoding turns red when motion is detected off when no video is input AUDIO IN1 AUDIO IN 4 4 Audio Input CH1 CH4 4 BNC Video Encoder Video Input Resetting Button Restore to factory values For details refer to Restore Factory Settings on page 18 ...

Page 16: ...Encoder is shown in Figure 3 2 Refer to the following table for all the ports information Table 3 2 Ports Information of Rear Panel Interface Description POWER 12V DC RS 232 Reserved port RS 485 PTZ control interfaces Alarm In 1 4 4 Alarm input interfaces Alarm Out 1 4 4 Alarm output interfaces ...

Page 17: ... into the power interface Mounting Encoder Video encoders may be desktop mounting rack mounting or wall mounting For desktop mounting encoders can be placed or fixed on desk For rack mounting encoders may be installed in a metal rack mounting cabinet with the help of plates in the package and metal boards whose dimensions is shown in Figure 3 3 The height of cabinet is 4U ...

Page 18: ...eo Audio Input output Connecting Video Input The Video Input interface of encoders should be BNC 1 0Vp p 75 Ω The input PAL NTSC video signal should meet national standard high SNR low distortion and interference The image should be clear non distorted in natural color and proper brightness ...

Page 19: ... soldering lap welding or oxidation Connecting Audio Input Audio Input of encoder is 3 5mm Audio Jack Line In 2Vp p 10KΩ As input resistance is high active pickup should be used in Audio Input Similar to video transmission audio transmission requires less interference no false soldering or poor contact especially no entering high voltage current Generally indoor audio input line shall not longer t...

Page 20: ... of HUSS E4V Normal Open terminal or Normal Closed terminal of the alarm detector should be connected to encoder s Alarm In 1 4 Connecting Alarm Output Device There are four alarm output interface Normal Open Contact on the rear panel of encoder External alarm device must be powered To avoid damaging the panel because of overload refer to relay parameters in the following table when connecting the...

Page 21: ...s of connected PTZs is larger connect an impedance of 120Ω between the farthest terminal of A and B Please isolate devices when using PTZ to control outside devices Connecting Network HUSS E4V encoder can be connected to LAN and WAN as they have standard RJ45 interface and support TCP IP protocol Make sure the bandwidth is wide enough when connecting them to network It is a switch not a hub that i...

Page 22: ...restore factory value use a thin object e g a needle to hold down the hidden button on the rightmost of HUSS E4V for 5 seconds until the four indicators flash Then system restores factory settings and reboot After the product is rebooted the default IP address of HUSS E4V is 192 168 1 90 More than one HUSS E4V restore factory settings simultaneously will result in IP conflict ...

Page 23: ... without installing any software Internet Explorer Settings Make sure Internet Explorer supports ActiveX controls before accessing HUSS E4V through internet Take Internet Explorer 6 as example Open a new Internet Explorer Browser Page On the Tools menu click Internet Options Figure 4 1 is displayed Figure 4 1 Internet Options ...

Page 24: ...HUSS E4V Network Client 20 Click Security tab Figure 4 2 is displayed Figure 4 2 Security Click Custom level Figure 4 3 is displayed ...

Page 25: ...re 4 3 Security Settings Select Enable or Prompt for all the options in ActiveX controls and plug ins section Login Enter IP address of HUSS E4V encoder Default IP http 192 168 1 90 in the Internet Explorer address bar ...

Page 26: ...ess see Basic Settings on Page 32 For the first login a prompt window asks the user whether to install HUSSE4VE cab Figure 4 4 Install HUSSE4VE cab Click Install and it begins installation After the installation is completed the following window is displayed ...

Page 27: ...Honeywell 23 Figure 4 5 Login Enter in the User Name and Password select the language and click Log on to log on HUSS E4V Click 简体中文繁體中文 or English to select the language to display ...

Page 28: ...e left device list and select Playing Mode Main Stream Multicast Main Stream Unicast Aux Stream Multicast or Aux Stream Unicast the right pane of the screen is for the PTZ control See PTZ Control on Page 26 Device List Video Configuration Single Display Layout Four Window Display Layout Alarm Information PTZ Control Auxiliary ...

Page 29: ...d select Intercom Intercom is checked It indicates that intercom is enabled with HUSS E4V Right click the device list HUSS E4V again uncheck Intercom the intercom is stopped Intercom is only available between one single HUSS E4V and one single network client If there is already another network client proceeding intercom with the current HUSS E4V the following message is displayed ...

Page 30: ...Auxiliary Before controlling any channel the real time video of the channel must be displayed See Real time Video on page 24 Before the PTZ control PTZ setting must be configured See PTZ on page 52 Click PTZ Control tab on the right pane the following window is displayed ...

Page 31: ...Honeywell 27 Figure 4 9 PTZ Control ...

Page 32: ... Pattern To add a preset enter a new preset switch ID in the textbox under Present pane and click Add Preset to delete a preset enter the target preset switch ID in the textbox and click Delete Preset Some preset points are reserved by default refer to the specifications of the target PTZ therefore it may be unavailable to be added or deleted If the problem occurs try to add or delete another pres...

Page 33: ...Honeywell 29 Figure 4 10 PTZ Auxiliary Click the relevant icon to execute the corresponding function referring to the table below ...

Page 34: ...enable or disable the auxiliary operation input the number and click ON or OFF Configuration Click Configuration tab on the main screen and the Configuration window is displayed as follows including 5 tabs System Setting Video Display Setting Record Setting Network Setting and Alarm Event Setting ...

Page 35: ...Honeywell 31 Figure 4 11 Configuration Only an admin can modify the settings in the Configuration tab ...

Page 36: ...Online User Info and Config Settings User can check the relevant information and modify relevant information here Basic Settings In the main screen Figure 4 6 navigate to Configuration System Setting Basic Settings and the following window is displayed Figure 4 12 Basic Settings You can configure the following settings in this window ...

Page 37: ...ltaneously Click OK to apply the new settings click Cancel to give up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings When changing the default language it will take effect after rebooting the network client Time Settings In the main screen Figure 4 6 navigate to Configuration System Setting T...

Page 38: ...When this setting is changed and click Save it will pop up the message for you to confirm the operation Click OK and it will apply new settings in the system Time Mode Manual NTP When it is set to Manual NTP fields NTP Server IP Port Auto Sync NTP at and Sync Now are invalid when it is set to NTP System Time fields are invalid Time Zone Select the time zone of the system in the drop down list ...

Page 39: ...riod To set the time period click Set and the DST Setting window is displayed The time period can be set by Day of Week or Date Check Day of Week and the window is shown as below Figure 4 14 DST Setting Day of Week Check Date and the window is shown as below Figure 4 15 DST Setting Date ...

Page 40: ...tart synchronization immediately For periodically synchronization the system will start synchronization with NTP server according to the specified schedule Click Sync Now and click OK in the pop up window to start the synchronization Wait until the message in the left bottom indicating the synchronization is complete If an error occurs during the synchronization it will display an error message in...

Page 41: ...ddress Release Date Alarm Input No Protocol Version Serial No Firmware Version Video Channel No and Alarm Output No and you can upgrade the software version To upgrade the software version perform the following steps 1 Click Upgrade in the window above and the following window is displayed ...

Page 42: ...SS E4V Network Client 38 Figure 4 17 Select Upgrading File 2 Select the upgrade file and click Open It will analyze the file and display the version information of the current system and the upgrade file ...

Page 43: ...is complete Click OK and a message will display for you to confirm to restart 5 Click OK to restart After it is rebooted it applies the upgraded version User also can restart the system by clicking Restart System Log In the main screen Figure 4 6 navigate to Configuration System Setting System Log and the following window is displayed ...

Page 44: ...y the Start Time and End Time and select the log type Click Search It will display the search result in below tables User can click and check the target log directly To backup the logs of the search result click Backup in the window above The following window is displayed ...

Page 45: ...onlog mm dd hh mm ss txt and return to the System Log window Click Delete All to delete all logs or click OK to return to the main window User Management In the main screen Figure 4 6 navigate to Configuration System Setting User Management and the following window is displayed You can check users user status and modify password in this window ...

Page 46: ... multiple user and different authority management admin and guest User can modify user information Admin cover all authorities and function while guest can only view video and control PTZ Modifying a User Click Modify User in the window and the following window is displayed ...

Page 47: ...target user in the drop down list of User and select Live View or PTZ Click OK Or click Cancel to give up the operation and return to the User Management window Figure 4 21 The authorities of admin cannot be modified or deleted Modifying the Password ...

Page 48: ...e drop down list and enter old password new password and confirm password Click OK Or click Cancel to give up the operation and return to the User Management window Figure 4 21 Online User Info In the main screen Figure 4 6 navigate to Configuration System Setting Online User Info and the following window is displayed You can view the information of online users ...

Page 49: ...gure 4 24 Online User Info Click OK to return to the main window Figure 4 6 Config Settings In the main screen Figure 4 6 navigate to Configuration System Setting Config Settings and the following window is displayed ...

Page 50: ...USS E4V Network Client 46 Figure 4 25 Config Settings To restore default settings click Default and the following window pops up Click OK to restart HUSS E4V and HUSS E4V will apply all default settings ...

Page 51: ...7 Figure 4 26 Default To import configuration file click Import in Figure 4 25 and the following window is displayed Figure 4 27 Confirm to Import Click Yes to confirm import and the following window is displayed ...

Page 52: ...figuration files After it is complete HUSS E4V will reboot automatically and indicating The system is restarted please logon the system again in the left bottom It applies the new configurations after reentering the network client The imported configurations will replace the original settings except the network settings ...

Page 53: ...nfiguration File Enter the file name and click Save to start export configure file after it is complete the system will display message in the left bottom indicating that the export is completed Video Display Setting Video Display Setting includes Basic Settings Image PTZ and Video OSD User can check the relevant information and modify relevant information here ...

Page 54: ...tings You can configure the following settings in this window Video Standard PAL NTSC Select the target video standard and click Apply it displays that the change is saved successfully in the left bottom Click OK and it return to the main screen And the system will apply new settings Intercom Input MIC and LINE IN Intercom Input Volume Adjust the audio intercom input volume 0 99 on the slider ...

Page 55: ...ve up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings The video standard should comply with your video source format Image In the main screen Figure 4 6 navigate to Configuration Video Display Setting Image and the following window is displayed ...

Page 56: ...meters hue brightness contrast and saturation accordingly 0 99 Click OK to apply the new settings click Cancel to give up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings PTZ In the main screen Figure 4 6 navigate to Configuration Video Display Setting PTZ and the following window is displayed ...

Page 57: ...elect from the drop down list None KD6 Schandome Pelco D Pelco P or VCL Address Enter the address of the PTZ Baudrate bps Select from the drop down list 1200 2400 4800 9600 19200 38400 57600 or 115200 Data Bits Select from the drop down list 5 6 7or 8 Stop Bits s Select from the drop down list 1 1 5 or 2 Parity Select from the drop down list None Odd Even Mark or Space ...

Page 58: ...main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings Video OSD In the main screen Figure 4 6 navigate to Configuration Video Display Setting Live OSD and the following window is displayed Figure 4 33 Video OSD Date Time Display in Live View Check it to enable display of date time in the video display window ...

Page 59: ...Transparence Enter the transparence number 0 99 from nontransparent to all Transparent After selecting the channel configure the following parameter Check Enable main stream OSD Enable aux stream OSD or both of them Enter the OSD you want to display on the screen location Click OK to apply the new settings click Cancel to give up the changes and return to the main window click Default the default ...

Page 60: ...s of the channel as below Coder Type H 264 Resolution Select from the drop down list D1 2CIF QCIF CIF VGA or QVGA Key Frame Interval 1 100 Frame Rate fps Set the output frame rate 1 30 For NTSC video type the default value is 30fps and for PAL video type the default value is 25fps Bit Rate kbps The actual output bit rate is related with current resolution and frame rate ...

Page 61: ...ure quality is automatically adjusted to maintain the preset bit rate which can be applied when the video stream is transmitted over a fixed bandwidth Click OK to apply the new settings click Cancel to give up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings Aux Stream Encoder In the main scree...

Page 62: ... is the same as main stream encoder Network Setting Network Setting includes Basic Settings and Multicast Settings User can check the relevant information and modify relevant information here Basic Settings Users can access HUSS E4V remotely after configuring network settings properly ...

Page 63: ... Enable Check this box to enable DHCP Or uncheck it to allow users to configure IP Address Mask and Gateway manually Then modify the IP Address Mask or Gateway Click OK The system will check if the modified parameters are correct If the modified parameters are incorrect it will displayed the message indicating the failure If all values entered are correct the following window is displayed otherwis...

Page 64: ...ttings click Cancel to give up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings Multicast Settings By default you can set the multicast stream of each channel To set a channel to multicast stream in the main screen Figure 4 6 navigate to Configuration Network Setting Multicast Settings and the ...

Page 65: ...am of the channel Main Stream Multicast IP Address Enter a proper D class IP address 224 0 1 0 239 255 255 255 as the destination address to which the main stream is sent The last digit of the address must be odd Aux Stream Multicast IP Address When the main stream multicast IP address is entered and it displays the correspondent aux stream multicast IP address automatically Multicast IP Port Ente...

Page 66: ... is displayed on the screen then click OK or Apply to restore default settings Alarm Event Setting Alarm Event Setting includes Motion Detection Video Loss Alarm Input and Alarm Output settings User can check the relevant information and modify relevant information here Motion Detection In the main screen Figure 4 6 navigate to Configuration Alarm Event Setting Motion Detection and the following w...

Page 67: ...able Allow Motion detection to be triggered Sensitivity Select from the drop down list to set the sensitivity threshold level for detecting motions Values range from 1 to 12 in 1 The larger the value is the less sensitive the detection is Usually the level is set at 8 10 Region Click Region and the following picture is displayed ...

Page 68: ...etection window Figure 4 39 Alarm Out Select the check box video encoder will output alarm signal when motion is detected PTZ Action According to the camera select the PTZ action from the drop down list None Preset or Pattern enter the switch number for Preset or Pattern HUSS E4V will interlock PTZ to action when motion is detected Click OK to apply the new settings click Cancel to give up the cha...

Page 69: ...following window is displayed Figure 4 41 Video Loss Channel Select the target channel number from 1 4 or All Channels to do the Video Loss action Enable Allow Video Loss detection to be triggered Alarm Out Select from the check box of the four channels video encoder will output alarm signal when Video Loss is detected ...

Page 70: ... OK to apply the new settings click Cancel to give up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings Alarm Input In the main screen Figure 4 6 navigate to Configuration Alarm Event Setting Alarm Input and the following window is displayed Figure 4 42 Alarm Input Alarm Input Select the Input p...

Page 71: ...et or Pattern enter the switch number for Preset or Pattern HUSS E4V will interlock PTZ to action when Alarm Input is detected Click OK to apply the new settings click Cancel to give up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply to restore default settings Alarm Output In the main screen Figure 4 6 navigate to Confi...

Page 72: ...f the alarm output ports automatically Delay when Triggered s To maintain the alarm status for a few seconds after the alarm input trigger is complete specify the time period in the corresponding field 10 80 seconds Click OK to apply the new settings click Cancel to give up the changes and return to the main window click Default the default setting is displayed on the screen then click OK or Apply...

Page 73: ...up right corner of the web page to exit the configuration page and return to the login page Figure 4 44 Enter the user name and password that you want to login Figure 4 6 and click Log On Or click Cancel to give up logging out Figure 4 44 Logout ...

Page 74: ...lorer so that it supports installation and operation of ActiveX com For IE 6 please refer to Internet Explorer Settings on page 19 For IE 8 proceed as the following steps Enable IE 8 explorer locate the cursor on the bottom right as follows Figure 5 1 IE 8 Explorer Click Protected Mode Off the following screen is displayed ...

Page 75: ... Uncheck Enable Protected Mode requires restarting Internet Explorer and restart the IE 8 If the images remain invisible click Start Control Panel Windows Firewall Exceptions Figure 5 3 is displayed Select Internet Explore Check box on the Exception tab ...

Page 76: ...3 dose not select DirectX performance To solve this problem click Starts Run Figure 5 4 is displayed Enter dxdiag to use DirectX Diagnostic Tool as displayed by Figure 5 5 Click Display tab on Figure 5 5 Then click Enable buttons next to DirectDraw and Direct3D Then real time video can be viewed through HUSS E4V network client or HUSS M video client ...

Page 77: ...Honeywell 73 Figure 5 4 Run dxdiag ...

Page 78: ...PTZ not able to be controlled A Please check if RS485 has been connected correctly See if PTZ protocol address and baud rate match with each other Q Why does images can not be displayed correctly on client when video type PAL or NTSC is changed or new camera is connected ...

Page 79: ...ettings on Page 32 Q Why does the language change after I login to the web server A Since HUSS E4V allows login of multiple users after one user login other user may change the language setting If this occurs please logout make sure no other users login change the language setting and login again ...

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Page 82: ...051 China TEL 86 21 22196888 FAX 86 21 62370740 Honeywell Security Block 28 Section 2 Huai De Cui Gang Industrial Estate Fu Yong Bao An Shenzhen P R China TEL 86 755 27326500 FAX 86 755 27391736 Honeywell 2012 Honeywell International Inc http www cn security honeywell com http www security honeywell com ...

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