Honeywell 8832001S User Manual Download Page 21

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Issue

Solution

Lock will not function

electronically.

• Check that all batteries are fresh high quality Alkaline Batteries.

• Check for proper polarity (+ -) of all batteries.

• Check that the Control Wire is attached to the Interior Assembly.

Lock gives error signal when

opening or locking and Latch

will not extend or retract

completely when closed.

• Unlock door using Key or Interior Knob.

• While door is open, check that the Latch operates smoothly.

• Check for proper alignment of the strike plate, adjust as needed to assure there is no

binding against the Latch.

The Latch is sticking.

Installation screws of the lock may be too tight and have to be loosened

• Remove Interior Assembly.

• Slightly loosen the Mounting Plate screws.

• Lock and unlock using the Key.

• Reattach Control Wire and Interior Assembly.

The Keypad is not working.

Application may be overriding the Keypad programming

• Check and see if the App has been connected to the lock

• Open the App and check the locks’ setting to view/change the Administrator Code

The App is unable to connect

to a lock.

Bluetooth is off, smart device is not compatible, or the lock may not be activated

• Contact customer assistance regarding compatibility issues, but iPhone 5 and later

models, and most Android devices are compatible.

• Turn Bluetooth on, and ensure the lock is activated by pressing a keypad button on the

physical lock until you see the icon to add the lock.

eKeys will not send after.

• Only registered users of the App can receive eKeys.. Ensure that the whoever is receiving

the eKey has a registered account, and their information is input correctly.

• Ensure you are connected to WiFi, and that the smart device is updated.

The default Keypad Passcode

is not working

• If you have connected to the lock with the App, then the default Passcode is invalid, and

is replaced with a new Passcode generated by the App, which should be changed.

Forgotten Password

• On the home screen select the Forgot Password option, then select the account type that

was registered, and follow the prompts to create a new Password.

Latch is not locking in

inclement weather

• Push or pull door to direct latch

• Re-adjust latch for smoother operations

INSTALLATION OVERVIEW

Strike Plate

3/4”(19mm) screws(C)

Mounting Plate

Vertical Tailpiece

Optional 3/4”(19mm)

screw(C)

Interior Assembly

Battery Cover

5/16”(8mm) screw(A)

1”(25mm) screw(D)

7/8”(22mm) screws(B)

Latch

Rubber Gasket

Exterior Assembly

Key

TROUBLESHOOTING

Summary of Contents for 8832001S

Page 1: ...Latch 1 1 3 8 Screws 2 5 16 Screws 2 1 Screws 5 3 4 Screws Read this manual carefully before installing and operating Please carefully check the above list to confirm all items have been received If any items are missing please contact Consumer Assistance See page for contact information 3 4 Screws 1 Screws 5 16 Screws 1 3 8 Screws Exterior Faceplate Interior Faceplate User Guide Keys Strike plate...

Page 2: ...ent Notifications Page 11 Send Passcodes and eKeys Page 12 Manage Users Page 13 15 III PHYSICAL KEYPAD PROGRAMMING TROUBLESHOOTING ASSISTANCE WARRANTY Keypad Programming Page 16 Turn On Off Auto Lock Function Page 17 Sound Off Page 17 Sound On Page 17 Restore Factory Settings Page 17 Add Administrator Page 18 Customize Passcodes Received from the App Page 18 Enable Disable Auto Lock Page 18 Vacati...

Page 3: ...erior Assembly Exterior Assembly Entry keys 2 ea 5 16 8mm Screws 2 ea 7 8 22mm Screws 2 ea 3 4 19mm Screws 5 ea 1 25mm Screw 1 ea Strike Plate Latch Adjustable 2 3 8 60mm to 2 3 4 70mm Tools Required for Installation on Pre drilled Doors Phillips Screwdriver NOTE DO NOT USE a drill Electronic lock requires 4 High Quality AA Alkaline batteries When all 4 batteries are installed in the correct posit...

Page 4: ...c Insert Latch Assembly in hole keeping it parallel to face of door Mark outline and remove latch Figure 3c d Chisel 1 8 3mm deep or until latch face is flush with door edge Figure 3d 4 MARK AND DRILL DOOR JAMB a Mark center hole on edge of jamb even with the center of the Latch Bolt on door edge Figure 4a b Drill 1 25mm hole 1 3 16 30mm deep in door jamb on center mark Figure 4b c Outline outside...

Page 5: ... provided screw the latch into the door with a hand held screwdriver DO NOT OVER TIGHTEN Figure 5b NOTE Latch is shipped with the backset set at 2 3 8 60mm Measure the backset backset is distance between edge of the door and the center of Lock TO CONVERT FROM 2 3 8 60mm BACKSET TO 2 3 4 70mm BACKSET TO CONVERT FROM 2 3 4 70mm BACKSET TO 2 3 8 60mm BACKSET PULL PUSH NOTE Curved part of Latch always...

Page 6: ...pper hole as a guide Figure 8a b Insert one 3 4 19mm screw and tighten Mounting Plate 3 4 19mm screw Optional Installation 7 8 22mm screws Control Wire Figure 8a Figure 7a 7f 6 INSTALLING THE EXTERIOR ASSEMBLY Work with the Door Open for easy access To access the mounting plate unpack the Interior Assembly and remove the battery cover by sliding the cover upward Locate the screws holding the Mount...

Page 7: ...re male plug has two alignment tabs on the smooth side of the plug which is the top of the plug Figure 9c d The Control Wire male plug is inserted with the smooth side up into the Interior Assembly female socket connector Figure 9d 10 ATTACH THE INTERIOR ASSEMBLY TO DOOR a Position the Interior Assembly over the tailpiece and push the Interior Assembly against the door Figure 10a b Using two 5 16 ...

Page 8: ...Figure 11a b Slide the Battery Cover down into the track on the Interior Assembly to cover the batteries Figure 11b 12 Testing Lock With the Door Open a Test the Lock using the Interior Knob The Latch should move smoothly b Test the lock using the Keypad To lock press and then press 1234 to unlock Override Access Key Exterior Assembly Interior Assembly Interior Knob Battery Cover Light Indicator K...

Page 9: ...Code sent as text message Code must be entered within 60 seconds If the wrong code or past 60 seconds you must select Get Verification Code to resend a new code 5 Input received verification code 6 Select Create Account Administrator Passcode New Passcode NP Received Passcode RP VERY IMPORTANT Before connecting to a lock please ensure that Bluetooth is enabled on your phone and you are standing in...

Page 10: ...from the list 2 Input the name you want to assign to this lock and press DONE ACTIVATE AUTO LOCK 1 Select Auto Lock from the list 2 Toggle Auto Lock On Off 3 Input the Set Time for Auto Lock 4 Press OK to Save changes NOTE Auto lock can also be programmed using the digital keypad ADD LOCK TO GROUP If no groups exist you will have to create one Press Create Group and enter the group name 1 Select G...

Page 11: ...after 20 to 900 seconds UNLOCK DOOR WITH KEYPAD 1 Press any key on Lock to activate the Lock Digital keys are lit when activated 2 Enter Passcode LOCK DOOR WITH THE KEYPAD 1 Press the button on the keypad TOUCH TO UNLOCK IMPORTANT Your Bluetooth must be enabled and you must be within range of the lock 1 Touch to Unlock must be on in System Settings 2 Press any key on Lock to activate the Lock Digi...

Page 12: ...ad to unlock the lock see page 10 under Using the App MANAGE GROUPS Assign locks to groups WIFI GATEWAY Connect and use the App in conjunction with an Internet Gateway SECURITY SETTING Adjust the following settings RESET LOCK VERIFICATION Notifications when the lock is reset SEND EKEY VERIFICATION Notification when an eKey is sent SEND PASSCODE VERIFICATION Notification when a Passcode is sent DEL...

Page 13: ...MOBILE NUMBER 1 Click on Email 2 Enter an email address to the account 3 Select Get Code IMPORTANT Verification Code sent as text message Code must be entered within 60 seconds If the wrong code or past 60 seconds you must select Get Verification Code to resend a new code 4 Select Admin Passcode from the list RESET PASSWORD 1 Click on Reset Password 2 Reset your current password to a new password ...

Page 14: ...scode 4 Input the mobile number or email address you would like to send the Passcode to 5 Press Send by email or Send by Msg To send an eKey the receiver must have a Honeywell App account The operation will fail if the Receiver is not regis tered or the wrong information is input when sending an eKey SENDING EKEYS 1 Select the lock you want to send a Passcode for 2 Select the in the bottom menu NO...

Page 15: ...ze 3 Select the in the bottom menu 4 Select the top eKey tab 5 Select the User you would like to authorize 6 Select Authorize 7 Input your account Password 8 Once that User s account has changed you will be notified RENAME USERS 1 Select the lock with the eKey you want to rename 2 Select the in the bottom menu 3 Select the top eKey tab 4 Select the User you would like to Rename 5 Select Rename 6 I...

Page 16: ... the bottom menu 3 Select the User you would like to Delete 4 Select Clear 5 Select Delete from the top tab 6 Confirm that you would like to Delete the User RENAME PASSCODES 1 Select the lock with the Passcode you want to rename name 2 Select the in the bottom menu 3 Select Passcode from the top tab 4 Select the Passcode you would like to Rename 5 Select Rename iPhone or Name Android from the top ...

Page 17: ... be removed from the lock 1 Select the lock the Passcode is associated with 2 Select the in the bottom menu 3 Select Passcode from the top tab 4 Select the Dropdown icon 5 Choose Reset Passcode from the top selections 6 Input your account password 7 Confirm the action ...

Page 18: ...keypad By default the factory keypad passcode is 1234 Change the Administrator passcode AP so it can easily be remembered by you after connecting to a lock Once you connect the App to the lock the factory keypad passcode will be changed to a new code which can be found in the lock s settings Unlock Used to unlock door Programming Used in programming steps VERY IMPORTANT Received Code 6 9 digits Co...

Page 19: ...t button 1 TURN ON OFF AUTO LOCK FUNCTION a Input the AP b Green light and beep c 5 d e Input time 20 900 seconds and 00 to turn off f Green light and beep 2 SOUND OFF a Input the AP b Green light and beep c 6 d e 1 f Green light and beep 3 SOUND ON a Input the AP b Green light and no beep c 6 d e 2 f Green light and beep 4 RESTORE FACTORY SETTINGS a Press the reset button on the PCB board until y...

Page 20: ...onds b Input the AP c Green light and beep 7 ENABLE DISABLE AUTO LOCK Disable While in Auto Lock mode unlock the door with correct password within 10 seconds you must turn the locking knob by hand to the locked position Wait more than 2 seconds then turn the locking knob back to the unlock position The Auto Lock mode is now disabled Enable While waiting more than 2 seconds or press the button on t...

Page 21: ...ck may not be activated Contact customer assistance regarding compatibility issues but iPhone 5 and later models and most Android devices are compatible Turn Bluetooth on and ensure the lock is activated by pressing a keypad button on the physical lock until you see the icon to add the lock eKeys will not send after Only registered users of the App can receive eKeys Ensure that the whoever is rece...

Page 22: ...IN CENTER DOOR OF EDGE 2 50mm IN DEPTH MARK FOR 1 3 4 45mm DOOR DRILL 2 1 8 54mm HOLE MARK FOR 1 3 8 35mm DOOR IMPORTANT PLACE TEMPLATE ON HIGH EDGE OF DOOR BEVEL PLACE TOP 36 915mm ABOVE FLOOR 2 3 4 70MM BACKSET 2 3 8 60MM BACKSET ...

Page 23: ...21 BACK OF TEMPLATE ...

Page 24: ...A USA Insert correct Country Code Local Time based on Los Angeles California USA INTERNATIONAL CALL BACK HOURS If you need to speak with a consumer assistant and cannot contact us during the Call Center hours above please send an email or leave a telephone message including your Name Telephone Number and the best time for us to contact you during the Call Back hours above and we will make our ever...

Page 25: ...t 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference including interference that may cause undesired operation IMPORTANT Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment FCC COMPLIANCE ...

Page 26: ...t or use contrary to or in violation of written instructions provided by LH Licensed Products Inc Further this warranty does not cover Acts of God such as fire flood hurricanes and tornadoes This warranty DOES NOT COVER scratches abrasions deterioration due to the use of paints solvents or use of cleaners containing abrasives alcohol or other solvents whether performed by a contractor service comp...

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