298
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
•
For navigation system issues:
2
Troubleshooting
P. 280
There are also FAQs available online at
www.hondanavi.com.
•
For traffic-related issues:
2
Traffic
P. 282
•
For reporting issues with the database
or places/landmarks:
2
Reporting Errors
P. 298
•
Call Honda Automobile Customer
Service.
2
Honda Automobile Customer Service
Contact Information
P. 298
Reporting Errors
You can help to improve database
accuracy by reporting any errors you
encounter.
•
Report errors in freeways and main
“verified” roads shown in black on the
map at
http://mapreporter.navteq.com/
dur-web-external/
.
•
Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
2
Unverified Routing
P. 51
•
Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2
Obtaining a Navigation Update
P. 299
•
For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2
Troubleshooting
P. 280
2
System Limitations
P. 296
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273
Visiting a Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.