Homentry HERDO1, Installation And Operating Manual

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H HO OM ME EN NT TR RY Y L LIIM MIIT TE ED D W WA AR RR RA AN NT TY Y
H Ho om mE En nttrry y H HE ER RD DO O1 1
HomEntry are committed to manufacturing and supplying high quality
goods. As part of this commitment, we seek to provide reliable service
and support for our goods and are pleased to provide you, the original
purchaser, with this HomEntry Warranty.
The benefits given to you under this HomEntry Warranty are in addition
to any rights and remedies that you may have under Australian or New
Zealand consumer protection laws. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law, or New
Zealand Consumer Guarantess Act 1993. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
H Ho om mE En nttrry y’’s s W Wa arrrra an ntty y
W Wh ha att iis s c co ov ve erre ed d
HomEntry warrants to the original purchaser of the:
HomEntry HERDO1 Roller Door Opener (Unit) that it is free from
defects in materials and workmanship for a period of 24 months or
4,000 cycles (each opening & closing of the garage door equals 1 cycle)
whichever comes first, from the date of purchase when installed in a
residential premise with a residential specified garage door that is
designed for the sole purpose of a single-family dwelling.
Remote controlled transmitters and accessories included with this Unit
have a 12 month warranty from date of purchase. These transmitters
and accessories are not covered for damage caused by neglect.
W Wh ha att iis s n no ott c co ov ve erre ed d
Batteries and globes are not covered under this warranty period.
W Wa arrrra an ntty y c co on nd diittiio on ns s
It is a condition of this warranty that for the operating life of the Unit the
garage door is operable by hand and opens and closes with no more
than a maximum of 15 kgs of lifting weight.
NB: The Australian Garage Door Association directs attention to
consumers to maintain your garage door in good running order it is
important your door is serviced by a professional garage door technician
every 12 months or earlier as conditions may require.
You can register your warranty by completing the online form at
w ww ww w..h ho om me en nttrry y..c co om m..a au u or w ww ww w..h ho om me en nttrry y..c co o..n nz z.
M Ma ak kiin ng g a a c clla aiim m
During the applicable HomEntry Warranty period, if you believe the Unit
may be defective, call our warranty line (AU: 1800 698 502, NZ: 0800
637 546).
If issues can’t be resolved over the phone, you can:
• remove and return Unit, and send the Unit freight paid to our Service
Centre or:
• return the Unit to the point of purchase for further warranty
assistance.
Once the problem has been diagnosed, subject to your rights under the
applicable Australian and New Zealand consumer protection laws with
respect to major failures, HomEntry will provide you with, at their
discretion:
• a replacement Unit
or
• repairs to the opener, HomEntry will furnish replacement parts free
of charge if non electrical.-
Repairs and replacement parts provided under this HomEntry Limited
Warranty are provided free of charge and is warranted for the remaining
portion of the original warranty period.
This HomEntry Warranty provides benefits which are in addition to your
other rights and remedies as a consumer.
E Ex xc cllu us siio on ns s -- w wh ha att v vo oiid ds s tth he e w wa arrrra an ntty y
If our Warranty Centre determines that a warranty claim has been made
in respect of a failure or defect arising under or out of any exclusion
detailed below such that the claim is not covered under this HomEntry
Warranty, we may, subject to your other rights and
remedies as a consumer, charge you a fee to repair, replace and/or return
the Unit to you.
This HomEntry Warranty does not cover any failure of, or defect in, the Unit
due to:
1 non-compliance with the instructions regarding specifications, installation,
operation, maintenance and testing of the Unit or of any product with
which
the Unit is used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has been
installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment
or hinges;
5 problems caused by electrical faults or replacement of batteries or light
bulbs, blown fuses, electrical surges, power surges or power strikes, fire,
flood, rain, water, lightning or storms;
6 water or moisture ingress that causes corrosion or electrical malfunction;
7 corrosion caused by sea air if located near a waterway, beach etc;
8 fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or
industrial premises other than a single-family dwelling.
9 lack of proper maintenance, service or care of the door and Unit;
10 any unauthorised modification to the Unit; or
11 damage caused by insects, pests or other after sale damage caused by
events or accidents outside HomEntry’s reasonable control and not
arising under normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by
the consumer as this electrical fitting does not form a part of the Unit
(opener).
If this HomEntry Warranty does not apply, you may have rights available to
you under the Australian and New Zealand consumer protection laws.
A Ac cc ce es ss so orriie es s W Wa arrrra an ntty y::
Accessories supplied with the Unit are warranted for 12 months from the
date of installation.
L Liia ab biilliitty y – – A Au us sttrra alliia a o on nlly y
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or
replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that HomEntry can
lawfully exclude them; and
2 under no circumstances will HomEntry be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
L Liia ab biilliitty y – – N Ne ew w Z Ze ea alla an nd d o on nlly y
Except as set out in the Fair Trading Act 1986 and the Consumer
Guarantees Act 1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that HomEntry can
lawfully exclude them; and
2 under no circumstances will HomEntry be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
N No otte e:: W We e rre eq qu ue es stt tth ha att y yo ou u rre etta aiin n y yo ou urr s sa alle es s d do oc ck ke ett o orr iin nv vo oiic ce e a as s p prro oo off--
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rre eq qu uiirre ed d.. H Ho om mE En nttrry y rre es se errv ve es s tth he e rriig gh htt tto o c ch ha an ng ge e tth he e d de es siig gn n a an nd d
s sp pe ec ciiffiic ca attiio on ns s o off tth he e U Un niitt w wiitth ho ou utt p prriio orr n no ottiiffiic ca attiio on n.. S So om me e ffe ea attu urre es s o orr
a ac cc ce es ss so orriie es s o off tth he e U Un niitt m ma ay y n no ott b be e a av va aiilla ab blle e iin n c ce errtta aiin n m ma arrk ke etts s o orr
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H Ho om mE En nttrry y c co on ntta ac ctt d de etta aiills s
A Au us sttrra alliia a
Phone toll free 1800 698 502
Website: www.homentry.com.au
N Ne ew w Z Ze ea alla an nd d
Phone toll free 0800 637 546
Website
:
www.homentry.co.nz
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