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This warrants to the original purchaser that this product is free from defects in material and
workmanship as of the date of purchase and that it will, under normal use and proper care, remain so
for one year from the date of purchase. Missing or initially defective parts will be replaced free of
charge during the period of this limited warranty. If parts are unavailable, comparable replacement of
refund will be given.
The original dated sales receipt is required for all warranty claims.
This
warranty does not cover damage which has occurred during transport from the point of purchase to
the consumer's home. This warranty does not cover glass, light bulbs, batteries, transportation, labor,
or other issues not associated with the manufacture of the product.
This product is for residential use only. Any and all commercial use of this product voids all
warranties, and frees the manufacturer from all liability.
Read and understand all assembly and operating instructions, and all safety information and warnings,
before use. The following will void this warranty: Damage caused from tampering with,modifying, or
altering the fireplace insert in any manner; Damage due to incorrect assembly, improper care, misuse,
or abuse; Damage from being used with the wrong power source; Water damage; Damage caused
from this insert being used outdoors;Damage caused from this insert being used for excessive periods
of time; Damage caused by the insert being used in a commercial application; Damage from use as a
primary heat source; Other misuse or abuse not specifically listed herein.
This product is not intended to be used as a primary heat source.It is for supplemental heating
purposes only.
1. The remote does not work and the new unit we just got cannot be turned on.
1) Make sure the main power switch on the top right behind the fence is on.
2) There would have a long beep when the main power switch is turned on.
3) If there is no beep, the connectors on the PCB board might be loosen, please contact service
team for a checking instruction.
4) If there is a beep and the control panel can be used but the remote is not working, the remote is
not working either close or far, please contact service team for
help.
2. My old unit no longer works, it cannot power on.
1) Check the power cord to see if it is good.
2) If the power cord is good, check the wires behind the rocker switch to see if they are burned.
3) If the wires are good, too, the PCB board might have malfunctioned and need to be replaced.
Please contact service team for a replacement and instruction.
3. The heater does not work, it turns on for several seconds then shuts off itself.
1) New product:
a. Turn the Heater to 99ºF to see if the heater will work continuously.
7. LIMITED WARRANTY
8. TROUBLESHOOTING GUIDE
Summary of Contents for ZHX-36-027
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