Hologic ThinPrep, Operator'S Manual

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ROUBLESHOOTING
6.16 Imager Duo Operator’s Manual
DATA EXPORT, IMPORT AND BACKUP ERRORS
During data export, import or backup procedures, text messages appear if an
error condition has occurred. Many conditions can be corrected by the operator,
for example, by checking for a blank CD in the CD drive. Some errors may not
be corrected by the operator, for example, if a database error caused a backup to
fail.
SECTION
E
Table 6.3: Data Export, Import and Backup Errors
Error Text Possible Cause Corrective Action
A slide ID filter must be specified when
using an accession number range. When exporting a range of num-
bers, a slide ID filter is required. Enter a slide ID filter. See “Slide ID Filter Fields”
on page 4.21.
Aborting previously cancelled task. Try
again. The previous import/export/
backup is still in progress. Wait a few minutes before attempting an import/
export/backup.
An error occurred. The task may not be
complete. An error occurred during the
import, export or backup. Try the function again.
An unexpected error occurred. An error occurred during import,
export or backup. Try the function again.
Backup failed due to database error. There was a database related
error during the backup. Try the function again.
Be sure there is writable media in the
drive on the server. There is no media in drive on the
server. Check that writable media is in a drive of the
Server. (Check that the intended type of media
was selected in the Data Management/Backup/
Import/Export window)
Cannot access export directory. Unable to access the directory
containing export data. Make sure writable export media is in the
Server.
Cannot access import directory. Unable to access the directory
containing import data. Make sure readable import media is in the
Server.
Cannot find source directory. The backup data couldn't be
found to write onto the storage
media. Try the function again. If the error persists, con-
tact Technical Support.