Holiday 2002 NEPTUNE, Owner'S Manual

Page: 15 / 344

General Information
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2 0 0 2 N E P T U N E
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As a new motorhome owner you are responsible for regular and proper
maintenance. This will help you prevent conditions arising from neglect that
are not covered by your Holiday Rambler Limited Warranty. Maintenance serv-
ices should be performed in accordance with this Owner’s Manual, and any
other applicable manuals. As the owner, it is your responsibility and obligation to
return the motorhome to an authorized dealer for repairs and service (see the
Limited Warranty). Since the authorized dealer where you purchased your new
motorhome is responsible for its proper servicing before delivery, and has an
interest in your continued satisfaction, we recommend that Inspection,
Warranty and Maintenance Services be performed by the dealership. We suggest
that you take your new motorhome on a weekend shakedown before leaving on
an extended trip.
Know when to take your motorhome in for service. Give some thought to
the appointment time. There are several things to consider when selecting a
time for service. Location of the service center and the time of year can be a
major issue. Monday and Friday are busy days for most dealers. Therefore, it
makes sense to make a mid-week appointment whenever possible. Ask your
dealer if additional time is needed for check in and completion of paperwork.
If you are having warranty work done, be sure to have your warranty
registration papers with you. All work to be performed may not be covered by
the warranty; be sure to discuss additional charges with the service manager.
Keep a maintenance log of your motorhome service history. This can often
provide a clue to the current problem.
Make a written list of specific repairs needed. It is important the service
manager be aware of all previous work which has been done on your
motorhome. For example: if the motorhome has been repaired due to an accident.
While this may not seem important, it could have a significant effect on the
dealer’s diagnosis of a problem.
Don’t leave a list of 20 items to be serviced and expect to have the
motorhome back by 5:00 p.m. If you list a number of items, and must have
your motorhome back by the end of the day, discuss the situation with the serv-
ice manager and list items in order of priority. Some items may not be able to
be repaired due to work loads or parts availability. Expect to make a second
appointment for work not completed or for the long, drawn-out repair item.
Customer
Responsibilities
SERVICE
SUGGESTIONS
Prepare for the
Appointment
Prepare a List
Be Reasonable
With Your
Requests