Version 2.0, February 2012. Copyright
2012 Hitron Technologies
109
Version 2.0, February 2012. Copyright
2012 Hitron Technologies
109
HITRON CGN USER’S GUIDE
4
If you are attempting to connect over the wireless network, there may be a
problem with the wireless connection. Connect via a
LAN
port instead.
5
If the above steps do not work, you need to reset the CGN. See
Resetting the
CGN
on page
24
. All user-configured data is lost, and the CGN is returned to its
default settings. If you previously backed-up a more recent version your CGN’s
settings, you can now upload them to the CGN; see
The Backup Screen
on
page
52
.
6
If the problem persists, contact your vendor.
Problem:
I Cannot Access the Internet and the DS and US LEDs
Keep Blinking
Your service provider may have disabled your Internet access; check the
Cable
>
System Info
screen’s Network Access field (see
The System Info Screen
on page
33
).
Problem:
I Cannot Connect My Wireless Device
1
Ensure that your wireless client device is functioning properly, and is configured
correctly. See the wireless client’s documentation if unsure.
2
Ensure that the wireless client is within the CGN’s radio coverage area. Bear in
mind that physical obstructions (walls, floors, trees, etc.) and electrical
interference (other radio transmitters, microwave ovens, etc) reduce your CGN’s
signal quality and coverage area.
3
Ensure that the CGN and the wireless client are set to use the same wireless
mode and SSID (see
The Setup Screen
on page
86
) and security settings (see
The Access Control Screen
on page
93
).
4
Re-enter any security credentials (WEP keys, WPA(2)-PSK password, or WPS
PIN).
5
If you are using WPS’s PBC (push-button configuration) feature, ensure that you
are pressing the button on the CGN and the button on the wireless client within 2
minutes of one another.
