Hitachi R-KWC570KH Instruction Manual Download

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TROUBLESHOOTING

When this happens

Action and Reasons

Wireless LAN

Want to know whether
the smartphone is
corresponding to the
application.

For the corresponding OS version, confirm via the website below.

https://www.homeappliances.hitachi.com/global/app/ref/series01/index.html

Want to use a tablet
terminals.

The application does not correspond to a tablet terminal. (No operation guarantee)

Want to use a mobile
routers or the tethering.

Mobile router or tethering operation is not guaranteed.

Some routers cannot be used even though corresponding to IEEE802.11b, IEEE802.11g, and IEEE802.11n (2.4 GHz only).

Want to operate without
using the application.

The application is required to use the “Control panel” function or "Notification" function.

Impossible to connect the
unit and a smartphone to
the wireless LAN.

The following environment is required to connect the unit and a smartphone to the wireless LAN.

　・

Internet connection environment is required.

　・

Wireless LAN router is required.

　・

The wireless LAN router shall correspond to any of IEEE802.11b, IEEE802.11g, IEEE802.11n (2.4GHz). If not, it is

impossible to connect by the wireless LAN function.

In addition, it doesn’t correspond to IEEE802.11n (5GHz) and IEEE802.11.ac.

Make sure that power for the wireless LAN router is on.

Refer to the instruction manual for the wireless LAN router and turn on the power.

Make sure that the wireless LAN feature is set as “Yes”.

If it is set as “No”, it cannot be connected to the wireless LAN.

Pg.14

Make sure that the wireless LAN router is not stealth mode / ANY key connection prohibited / SSID hidden. Release stealth

mode and pair it.

Refer to the instruction manual of the wireless LAN router on how to release the stealth mode.

Make sure that the password is correct.

If the password is wrong, it cannot be connected to the wireless LAN.

While “

” of the unit is blinking, it is under communication preparing and cannot be connected to the wireless LAN.

Wait until it lights.

It cannot be connected to the wireless LAN if “

” of the unit lights off.

(

Pg.46

“

” is lighting off)

If a microwave oven that uses the 2.4 GHz band or a device that uses Bluetooth, etc. is used near, the communication may be

temporarily interrupted or delayed due to the influence of radio waves.

If the above does not apply, turn off the smartphone and wireless LAN router, wait for a while, and then turn it on again.

The unit and the smartphone
cannot be paired.

Connect a smartphone to the wireless router which is targeted to be connected to the unit.

Pairing can be only set one by one.

Don't set pairing with multiple smartphones at the same time.

Make sure that the wireless LAN router is not stealth mode / ANY key connection prohibited / SSID hidden. Release stealth

mode and pair it.

Refer to the instruction manual of the wireless LAN router on how to release the stealth mode.

While “

” of the unit is blinking, it is under communication preparing and cannot be connected to the wireless LAN.

Wait until it lights.

Make sure that the wireless LAN feature is set as “Yes”.

If it is set as “No”, it cannot be connected to the wireless LAN.

Pg.14

Make sure that the password is correct.

If the password is wrong, it cannot be connected to the wireless LAN.

If the unit and the wireless LAN router are far apart, radio waves may be weak.

Move the wireless LAN router near to the unit, or use a relay device for the wireless LAN router.

If a microwave oven that uses the 2.4 GHz band or a device that uses Bluetooth, etc. is used near, the communication may be

temporarily interrupted or delayed due to the influence of radio waves.

The wireless LAN router, corresponding to both of 2.4 GHz and 5 GHz, shall be connected to the 2.4 GHz SSID. Use the wireless

LAN router corresponding to IEEE802.11b, IEEE802.11g, and IEEE802.11h (2.4 GHz only).

Summary of Contents for R-KWC570KH

Page 1: ...the refrigerator is passed to a third party and used in a different location or when it is sent to a recycling plant 6 doors Made in Japan It takes time to cool for the first time Pg 8 9 It may take more than 4 24 hours to fully cool Make sure that no food protrudes beyond the storage height limit of each compartment and allow clearance between each food in each compartment Pg 30 Otherwise food an...

Page 2: ...tor and consuming unnecessary power Place food at appropriate intervals 3 Do not place hot food in the refrigerator Placing hot food raises the temperature in the refrigerator which in turn raises the temperature of surrounding food 4 Provide an appropriate gap around the refrigerator Installing the refrigerator with little clearance between the refrigerator and the surrounding objects prevents th...

Page 3: ...able Compartment Lower Selectable Compartment 32 eco Operation indicator lamp 32 Door Alarm 33 Door Alarm and volume adjustment of the operation sound 33 Locking the Control Panel 33 ENERGY SAVING 34 Setting Energy Saving mode 34 Set the condensation prevention heater to MIN Swing partition 34 MAINTENANCE MAINTENANCE 35 Power plug Door gaskets 35 Surface of door Each shelf pocket Case 35 The back ...

Page 4: ...ator in damp places or where water may splash This may impair electricity insulation causing electric shock or fire Prohibited Wetting Prohibited The following pictographs categorize and explain the level of possible harm on damage that may occur from ignoring suggestions resulting in missing the appliances How the suggestions should be taken are indicated and categorized by the following symbols ...

Page 5: ...uch as door switches may ignite a fire Do not put water containers on the refrigerator Spilled water may impair insulation of electrical components causing faulty electrical currents This may result in electric shock or fire Do not put things on top of the refrigerator Opening and closing doors etc may cause things placed on top of the refrigerator to fall resulting in injury Children should be su...

Page 6: ...ning may cause electric shock or injury Always hold the plug when unplugging it Before discarding the unit or recycling remove the door gaskets to avoid the risk of an infant or child being entrapped inside In the event of gas leak do not touch the refrigerator and open windows to allow ventilation Sparks from points of electrical contact such as door switches may ignite explosions causing fire or...

Page 7: ...surface of the glass shelf nor put a hot item on it Do not give a hard impact to the glass shelf The glass shelf may be broken causing personal injury When you hear an abnormal sound or find abrasion powder during the opening or closing of a door stop using the refrigerator and ask us for inspection To prevent water from dripping on the floor Water due to dew and or frost may drip on the floor if ...

Page 8: ... use a supplied tool and 2 cushions Be careful not to scratch the floor with the supplied tool when turning the adjustable mount Excessively turning an adjustable mount may cause it to detach Adjustable mounts Leg cover Supplied tool Accessory Supplied tool Accessory Supplied tool Cushion The left side door is lower The right side door is lower 1 2 1 2 3 4 Depending on the material or strength of ...

Page 9: ...lure due to a gas hazard is not covered by our guarantee You will hear an operating sound after inserting the power plug You may feel that the compressor or fan is noisy before the refrigerator is fully cooled Do not peel off the seal on the back or plastics at the lower part of the side When a magnet or suction cup is attached on the side of the body or the surface of a door it may leave a mark W...

Page 10: ...hile checking the communication status Communication sensitivity communication distance and communication time vary depending on the type of smartphone and wireless LAN router Use this while checking the communication status Hitachi shall not assume any liability for damage caused by communication by wireless LAN feature except for the damage caused by defects of the product Please check the relev...

Page 11: ...g 19 It is used to improve services and to develop and upgrade new services It is used for the correspondence improvement at the time of repair service or to contact a consultation desk It is used for quality improvement For details such as the handling of personal information please refer to the terms of use of the application The terms of use can be confirmed when launching the application for t...

Page 12: ...r iOS iPhone smartphone Please refer to the following site or the code on the right for compatible OS versions https www homeappliances hitachi com global app ref series01 index html When using this service communication costs will be incurred In order to use all of the functions of this product it is necessary to connect the smartphone to a 2 4 GHz band wireless LAN router Tablet terminal is out ...

Page 13: ...2 4 GHz band pairing is not possible in the 5 GHz band The wireless LAN router s SSID is the name shown at the Wi Fi setting of the smartphone If he SSID and password of the wireless LAN router some may be described as Encryption Key or Security Key etc depending on the wireless LAN router are unknown refer to the instruction manual of the wireless LAN router 3 4 Enter the wireless LAN router pass...

Page 14: ... 5 6 8 Operate the unit Operate the unit Operate the settings of the smartphone Operate the application The light of indications shall turn off in about 40 seconds for energy savings but the setting will continue until its cancellation Notice At the time of purchase 7 Tap Next and proceed the next screen Select R KWCK_ on the unit changes from blinking to lighting Select R KWCK_ is alphabet or num...

Page 15: ...erring the unit HOW TO USE OTHER WIRELESS LAN FEATURES Touch button on the Control Panel to turn on the indicator lamp All indicator lamps turn on and then the current settings are displayed Touch button on the Control Panel to turn on the indicator lamp All indicator lamps turn on and then the current settings are displayed Touch button on the Control Panel to turn on the indicator lamp All indic...

Page 16: ...e or confirm the setting Pg 18 Unit Name Pg 18 The name of the connected unit is displayed It can be changed by MENU button Unit status Present unit status is displayed If it is tapped during the new message indicator detailed contents of the new message indicator are indicated Tab button Three major functions Control Panel My Lists and Support can be switched and selected Press the selected Tab b...

Page 17: ...play Pg 16 By taking photos with the smartphone s camera it can be checked how many days have passed since the ingredients put in the refrigerator Number for the door opening closing is the total number of opening closing of the doors of each compartments including the refrigerator ice maker lower part of the freezer and vegetable Excluding the upper freezer Select Control Panel from the Tab butto...

Page 18: ...eature is used again it is necessary to redo the pairing setup Pg 13 Name Setup Change the names of the unit or user Change the names of the unit and user registered at pairing Confirm and delete registered users The users paired with the selected unit can be confirmed and the pairing setup between the users and the unit can be deleted Up to 5 users can be paired with 1 unit Network Setup The wire...

Page 19: ...ing and blink The update starts automatically according to the operating status of the refrigerator It takes about 5 to 10 minutes to update the unit software Do not turn off the power while updating the unit software It may cause failures such as inability to supply power inability to operate and inability to operate from a smartphone If the power is turned off while updating due to a power failu...

Page 20: ...s of approximately 32ºC Ice compartment Pg 26 About 19 C 17 C Ice made by Automatic Ice Maker Do not put other ice and foods Upper and Lower Selectable Compartment Selectable Zone Compartments Pg 29 Upper Selectable Compartment Upper Selectable Zone Compartments Lower Selectable Compartment Lower Selectable Zone Compartments Setting Fridge Setting About 1 6 Setting About 4 8 Cooked dishes Stock of...

Page 21: ...it may be kept pressed if the time interval between key touches is too short Response of the touch panel does not improve even if you touch it strongly The panel may not respond if it is wet or dirty After removing dirt with a wet cloth wipe off the water with a dry cloth While a door of the Refrigerator Compartment is left open or the Display Section is blinking the Operation Section remains inac...

Page 22: ...s hot is put in it can be cooled without effecting other foods When storing hot foods first cool them to a temperature that can be touched by hand 50 C or less This prevents burns and shelf deformation When changing the settings If it feels too cold use the or settings Light ON 22 REFRIGERATOR COMPARTMENT Food containing a lot of water or canned beverage placed in front of the cold air blowout por...

Page 23: ...on the partition you will not be able to open the door completely Swing partition The egg holder holds 14 eggs You can even store eggs without removing them from their carton When handling this container make sure you have a firm grip on the handle Do not place items on top of each other in this container If items are placed on top of each other they might fall out Do not place in this container i...

Page 24: ...emperature is low The temperatures of the Vacuum Compartments also change if the temperature of Refrigerator Freezer Compartment is set to or Do not put too much food or too many containers in the Vacuum Compartment Doing so may make it difficult to pull out the Vacuum Case Notice Caution Vacuum Compartment Stored foods Foods not suitable for the Vacuum Compartment Freezing is not preferable for t...

Page 25: ...ature is set to On at the time of purchase 1 2 On At the time of purchase Off Non vacuum 1 C The Off indicator lamp continues to be lit during the Off operation The display will be turned off after about 40 seconds for energy saving but the function that is set once will remain effective Caution The Vacuum Case is not put in the vacuum state unless the handle is pushed down securely Closing the do...

Page 26: ...ops Ice cubes are not produced unless the water supply tank is pushed into the rearmost position Ice Compartment Tea JUIC E MINERAL WATER Do not use the following ones because they may cause malfunction deformation or sticking ice Mineral water Hardness 100mg L or less Juice drink Sports drink Carbonated drink Tea Filtered water or boiled water Well water Required to satisfy the appropriate water ...

Page 27: ...80 minutes The above values are obtained with an ambient temperature of 30 C the temperature in each compartment set to and no door opened closed When the On indicator blinks or the and indicators and the indicator blink or If the ice maker s On indicator blinks the ice tray might have come into contact with food inside the ice container Empty the Ice Case once and then start the Ice Maker Cleanin...

Page 28: ...artition Lower freezer case Quickly freezing meat fish and rice Using Delicious Freezing Foods can be more quickly frozen combined with the effect by the aluminum tray Only by putting foods at the delicious freezing space cooling mode can be automatically switched with detecting the temperature of the foods by the sensor Cover foods by wraps or freezing packs and put it on an aluminum tray If food...

Page 29: ...he setting wipe off any frost or dew with a dry cloth before putting the food Notice Caution Upper Selectable Compartment Upper Selectable Zone Compartments Upper Case Upper Case Partition Partition Lower Case Lower Case Lower Selectable Compartment Lower Selectable Zone Compartments Touch for 5 seconds Partition cannot be removed Caution Switch the setting of Selectable Compartment Touch button o...

Page 30: ...t Upper Selectable Compartment is also same Approximate Refrigerator Compartment temperatures at the setting as Fridge sets a temperature lower than that for by about 1 to 3 C sets a temperature higher than that for by about 1 to 3 C Approximate Freezer Compartment temperatures at the setting Freezer sets a temperature lower than that for by about 2 to 4 C sets a temperature higher than that for b...

Page 31: ...table compartment contains only a few items it might not be able to maintain a high level of moisture In such cases wrap the items to be stored in plastic wrap to prevent them from drying out Vegetables often contain a lot of water so depending on the amount and type of vegetables condensation may occur on cases or food surfaces If the condensation is concerned wrap the food Water accumulating in ...

Page 32: ...for Refrigerator Compartment and Selectable Compartment Selectable Zone Compartment can be more finely adjusted by 11 levels Indication lamp Setting MIN and under MIN MID MAX MAX and more Indication lamp Setting MIN and under MIN MID MAX MAX and more Open the Upper Selectable Compartment door Press down button for 5 seconds or more until 1 beep is heard Adjusting Refrigerator Compartment Adjusting...

Page 33: ...led characters on the Control Panel no longer blink Even if the volume level is set to Sound off the operation sound of the Ice Maker Cleaning alarm is raised and is heard When connecting disconnecting the power plug or after recovering from electric power failure it will return to the standard setting where the Door Alarm sounds Notice You can set the sound level of the alarm louder or no alarm s...

Page 34: ...ncel the operation which weakens the cooling When the temperature of the Refrigerator Compartment and or Selectable Compartment is set to the minimum level of cooling is not reduced to maintain the freshness of foods Notice Set the condensation prevention heater to MIN Swing partition Setting the condensation prevention heater to MIN saves energy When dew is formed in the swing partition set it to...

Page 35: ...plastic eraser to rub it and then wiping it off with a dry cloth Alkaline glass detergent Mild alkaline kitchen detergent other than neutral Chlorine bleaching agent Scrubber Polishing sponge Chemical wipe Polishing powder Washing powder Hot water Benzin Thinner Alcohol Wipe it thoroughly because it can become easily dirty For how to remove Pg 39 Liquid receivers Do not use the following items bec...

Page 36: ...th in warm water and wipe the following parts Do not use any detergents or other cleaning agents Wash the gasket by using a soft sponge Note Do not use any detergents or other cleaning agents Use a dry dishcloth to wipe off any excess water and then allow the gasket to dry naturally If the vacuum compartment gasket is very dirty Re installing the vacuum compartment For details on how to install th...

Page 37: ...n the ice container to prevent water from spilling out Remove and dry the ice container Then put it back in the ice compartment WARNING Do not touch the mechanical parts of the automatic ice maker Touching these parts might result in injury Warning Check the following before cleaning the ice maker After checking the above close all doors of the refrigerator and then proceed to step 1 Preparation W...

Page 38: ...he front of the compartment and continue pulling the compartment out in an upward direction Align both the left and right protruding tabs of the vacuum compartment with the guide rails of the receptacle and then insert the compartment When the compartment is all the way in press the handle down to lock the compartment Removal Installation Guide rail Vacuum compartment Receptacle Protruding tabs Up...

Page 39: ...e may damage parts including cases Upper Selectable Compartment Upper Selectable Compartment Lower Selectable Compartment Lower Selectable Compartment Caution Caution Ice Case Ice Compartment Upper Case Lower Case Freezer Compartment Draw the door fully and lift up the case towards you Put the case bottom on the frame and set the case Underside of the case Frame Open the door and pull Upper Case o...

Page 40: ...or or the drawer not temporarily shut completely Check that any food or package caught in the door and then close it completely Haven t you left a door open for a long time or opened or closed it frequently When a door is opened or closed water in the air may cling to the walls or parts in the Freezer in the form of frost or ice Open or close the door quickly or reduce frequency of opening and clo...

Page 41: ...t four minutes Do not open any door of the refrigerator during blinking All displays flashing Isn t the door opened Isn t the door closed incompletely due to food being caught Close a door when it is open If a door is closed incompletely due to food being caught remove the caught food and close it securely Lit lamps are changing one after another The refrigerator is in the demo mode Please cancel ...

Page 42: ...nction is working properly when you open the vacuum compartment you should hear a hissing sound as air enters the compartment I cannot lock the handle Is there any food or packaging caught in the vacuum compartment gasket or in the vacuum compartment receptacle Make sure nothing is caught in the gasket or in the receptacle Is the vacuum compartment installed correctly Install the vacuum compartmen...

Page 43: ...is generated by the refrigerator Does the floor bend Install a sturdy board with a thickness of 1 cm and then install the refrigerator Pg 8 Does the refrigerator come in contact with the wall or furniture etc Install the refrigerator with clearance around it Is the refrigerator cooled down enough You may feel that the operation sound is loud because the compressor operates in high speed under the ...

Page 44: ... restored Please check each setting on the panel for operation after the power comes back on The refrigerator is not expected to use for a long term Remove all the items in the refrigerator Unplug the refrigerator to take care of the inside or the automatic ice maker Pg 35 37 Leave all the doors open to dry the refrigerator for 2 or 3 days Remove frost Any operation to remove frost is not required...

Page 45: ...not be connected to the wireless LAN While of the unit is blinking it is under communication preparing and cannot be connected to the wireless LAN Wait until it lights It cannot be connected to the wireless LAN if of the unit lights off Pg 46 is lighting off If a microwave oven that uses the 2 4 GHz band or a device that uses Bluetooth etc is used near the communication may be temporarily interrup...

Page 46: ...is in progress So wait for a while Confirm that the notification of the application is set by Setting of the smartphone Confirm that the notification is set by Notification Setting of the application Pg 18 Want to suspend the push notification Change the notification without setting by Notification Setting of the dedication application Pg 18 The operating status of the unit is different from the c...

Page 47: ...t Make sure to hold the handles when carrying it with 2 persons or more Do not lay it down horizontally for transportation which may cause failure of the refrigerator Transporting your refrigerator transport for moving 1 4 2 5 9 3 6 7 8 Such as old cloth TROUBLESHOOTING AVAILABLE PARTS Triple Power Deodorizing Effect A combination of 3 types of deodorizing materials leads to deodorize various odor...

Page 48: ...48 MEMO ...

Page 49: ...49 MEMO ...

Page 50: ...50 MEMO ...

Page 51: ...ERATORS STORABLE WEIGHT Instead of CFCs hydrocarbons are used in the coolants and insulation materials used in this refrigerator Hydrocarbons do not damage the ozone layer and they are environmental friendly materials having an exceptionally small affect on global warming Hydrocarbons are flammable The coolants are sealed in the coolant circuitry and with normal operation they will not leak but sh...

Page 52: ...eration unplug the power plug immediately and contact the service centre to have the refrigerator repaired Hong Kong Hitachi Hong Kong Ltd 18 F Ever Gain Centre 28 On Muk Street Shatin N T Hong Kong China Tel 852 2753 5386 Fax 852 2753 0993 Singapore Hitachi Home Electronics Asia S Pte Ltd 438A Alexandra Road 01 01 02 03 Alexandra Technopark Singapore 119967 Tel 65 6536 2520 Fax 65 6536 2521 ...

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Hitachi R-KWC570KH, Instruction Manual

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