Hisense 48H4CROKU TV, User Manual

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Quick Problem-Solving Tips
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the
tips below. If the problem is still not resolved, then contact our Hisense Electronics Consumer Care Center at
1-888-935-8880
Monday through Friday from 8 A.M. to 8 P.M. EST and Saturday through Sunday from 9 A.M. to 6 P.M. EST.
SOUND OR PICTURE ISSUES POSSIBLE SOLUTIONS
You do not hear any sound or see a
picture • Check if the power cord is plugged into a powered AC outlet.
• Press the
[Power] button on the remote control to activate the unit from
Standby.
• Check to see if the LED light is either red or blue. If it is on, then there is power
to the TV.
You have connected an external source
to your TV and do not see a picture and/
or hear sound • Check for the correct output connection on the external source and for the
correct input connection on the TV.
• Make sure you have made the correct selection for the input mode for the
incoming signal.
When you turn on your TV, there is
a delay for a few seconds before the
picture appears • This is normal. If you have already set up your TV, it is initializing and searching
for previous setting information.
You see a normal picture but do not hear
any sound • Check the volume settings.
• Check if ‘Mute’ mode is set to “On”.
You hear sound but do not see a picture
or it is in black and white • If the picture is black and white, first unplug the TV from the AC outlet and
replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
Your sound and picture is distorted or
appears wavy • An electric appliance may be affecting the TV. Turn off any appliances that are
nearby and move them farther away from the TV.
• Insert the power plug of the TV set into another power outlet.
Your sound and picture is blurry or cuts
out • If you are using an external antenna, check the direction, position and
connection of it.
• Adjust the direction of your antenna or reset or fine tune the channel.
CONNECTIVITY ISSUES POSSIBLE SOLUTIONS
You cannot connect to my wireless home
network during the guided setup • If you are getting 3 or more signal-strength bars above your wireless network,
change the location of your TV or adjust the wireless router.
• Make sure there are no obstructions (for example, cement walls) between your
TV and the wireless router.
• Make sure you have selected the correct wireless router on the Choose
wireless network screen.
• If your network is secured (passwords are case sensitive) make sure that you
entered the correct password.
• If you have turned off SSID broadcasting on your wireless router, you can add
your network by selecting Add network from the Select wireless network
screen.
• If security is enabled on your network, temporarily disable it on your router and
try connecting again.