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HighPoint RocketStor 6422AS, User Manual

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HighPoint RocketStor 6422AS User Manual Download Page 72

72 

6. Click 

Recover Array

Your PC hangs when card is installed 

The moment you power on your PC the system BIOS will load and your PC will enter 
POST (Power On Self Test). If you hang at this screen it may be a system resources 
issue.  

There are two methods to fix this problem. 

1. Update your motherboard BIOS
2. Update your RAID Controller BIOS

Update your motherboard BIOS 

To update your motherboard BIOS, refer to your motherboard manufacturer’s user 
manual or website. 

Update the RocketRAID 4522 BIOS 

To update RocketRAID BIOS refer to either of these sections 

Using a Bootable USB to update BIOS

Updating the BIOS through WebGUI 

Note

: Press END to bypass the RocketRAID BIOS

splash screen so you can boot up windows and access WebGUI.

Online Array Roaming 

One of the features of all HighPoint RAID controllers is online array roaming. 
Information about the RAID configuration is stored on the physical drives. So if a card 
fails or you wish to switch cards, the RAID configuration data can still be read by 
another HighPoint card. 

Summary of Contents for RocketStor 6422AS

Page 1: ...1 RocketStor 6422TS User Manual Jul 23nd 2015 Revision 1 01 HighPoint Technologies Inc...

Page 2: ...C Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and i...

Page 3: ...the Drivers 21 Section 3 Navigating RocketRAID 4522 BIOS Utility PC only 23 System Tab 24 Disk Tab 25 Initializing disks 26 Adding disks to spare pool 26 Unplugging Disks 27 Turn on off disk write Ca...

Page 4: ...Email Setting 58 Recover Tab 60 How to Backup your Recover List 60 How to Reload your Backup Recover List 61 Event Tab 61 Table 1 Event Log Icon Guide 61 SHI Storage Health Inspector 62 How to Enable...

Page 5: ...5 Table 2 WebGUI Icon Guide 74 Table 3 RAID Level Reference Guide 76 HighPoint Recommended List of Hard Drives 77 Contacting Technical Support 77...

Page 6: ...incorrect For any discrepancy contact your reseller or go to www highpoint tech com for online support Item Count NetStor NA341A R Enclosure 1 HighPoint RocketRAID 4522 1 HDD Trays 8 Mini SAS SFF 8088...

Page 7: ...AID Rebuilding Priority Disk Format compatible 512 512e 4Kn Larger than 2 TB Drive and RAID Array support Spin down Massive Arrays of Idle Disks support Native Command Queuing Staggered Drive Spin Up...

Page 8: ...r details on how to set up the enclosure 1 Take out the HDD tray and place your hard drive in the tray as shown below Then install the tray back into the enclosure Repeat for all your hard drives 2 Op...

Page 9: ...board Note 2 Refer to your motherboard manual for instructions on how to locate your PCI Express slot 2 Align the RocketRAID 4522 with the PCIe slot and push straight down until card is fully seated 3...

Page 10: ...DD Status LED 6 Power Cord Receptacle 3 Mute Button Resets alarm 7 dual mini SAS SFF 8088 Connectors 4 FAN Status LED GREEN normal status RED FAIL status 8 DB9 Connector Connecting SGPIO signal for HD...

Page 11: ...A Temperature LEDs GREEN RED N A Present Indicates that the disk is present and available Active Indicates the disk is performing disk I O Failed Indicates disk failure Not available for RS6422AS encl...

Page 12: ...ng System Drivers provide a way for your operating system to communicate with your new hardware Updating to the latest drivers ensures your product has the latest performance stability and compatibili...

Page 13: ...13 3 Under Other Devices right click on RAID controller 4 On the drop down menu click Update Driver Software 5 When prompted select Browse my computer for driver software...

Page 14: ...structions 8 Reboot For Mac Users HighPoint Mac Drivers have file extension dmg make sure the file extension for the files you downloaded are the same 1 Obtain latest driver online at www hptmac com N...

Page 15: ...the driver to and double click on the file named HighPointRR_ dmg Note File name varies but extension is dmg 3 The file will be mounted onto the operating system click on HighPointRR pkg located on t...

Page 16: ...16 5 Reboot computer...

Page 17: ...e Driver Installed is Yes Figure 3 Click Apple Icon About this Mac System Report PCI For Linux and FreeBSD users Refer to the Driver Installation Guide and README files in each driver package for step...

Page 18: ...el 3 Click Hardware and Sound 4 Under Devices and Printer Click Device Manager Note Alternatively you can search Device Manager in your start menu search bar 5 Click the Storage controllers tab If dri...

Page 19: ...19 1 Click on the Apple Icon 2 Click About this Mac 3 Click More Info 4 Click System Report 5 Select PCI Cards Figure 5 Navigate to Apple Icon About this Mac System Report PCI...

Page 20: ...e loaded you will see a list of drivers detected 9 Select the HighPoint driver file 10 Click Next and you should see the RAID arrays you created 11 Select the RAID array and click next 12 Follow the W...

Page 21: ...r Software 6 Click Browse my computer for driver software 7 Select the driver files you downloaded 8 Click next 9 Reboot Uninstalling the Drivers For Mac Platform 1 Double click on HighPointIOP_Mac_10...

Page 22: ...click open For Windows Platform 1 Open Windows Device Manager Click Start Click Control Panel Click Hardware and Sound Under Devices and Printer Click Device Manager Note Alternatively you can search...

Page 23: ...ed to install HighPoint WebGUI application During boot up you will see a RocketRAID splash screen prompting you to press CTRL H to enter the BIOS The following keys will help you navigate through the...

Page 24: ...ns eg creating arrays ESC Exits a selection menu Figure 8 Snapshot of menu bar Table 2 Menu Bar Key System Exits the BIOS ALT X Disk Displays disk Information Initialize disks Add disks to spare pool...

Page 25: ...r press ALT D Information Provides physical disk information Device Type SATA or SAS Model Number Serial Number Firmware Revision Capacity in sectors Read Ahead on off Write Cache on off TCQ NCQ on of...

Page 26: ...By default you start on the disk panel 1 Press ALT W to access Window tab 2 Select disk s 3 Use keyboard arrow keys to navigate and press enter to select desired disk s 4 Press ALT D to activate disk...

Page 27: ...te to the disk panel Press ALT W then press 1 2 Select desired disks 3 Press ALT D to open disk tab 4 Select Turn on off write cache Rescan Triggers motherboard to rescan the connection Identify Disk...

Page 28: ...ar to navigate and make selections TAB also navigates Array Type Refer to RAID Level Reference Guide for information about different levels RAID 0 1 5 6 10 50 and JBOD Cache Policy Write back Any data...

Page 29: ...tion is generally not recommended since residual data on disks may interfere with new data in the future Foreground The array initialization process will be set at high priority During this time array...

Page 30: ...start stop task Setting Boot Array 1 Navigate to the array panel Press ALT W then press 2 2 Select desired array 3 Press ALT A to open array tab 4 Press Set Boot 5 Window will close reboot to confirm...

Page 31: ...s will spindown a certain amount of time after disk activity ceases Enable Automatic rebuild When a physical drive fails the controller will take the drive offline Once you re insert or replace the di...

Page 32: ...shes panels Section 4 BIOS Firmware Updates How to Update RocketRAID BIOS Firmware There are two ways to update your RocketRAID BIOS Firmware 1 Using HighPoint WebGUI Update Firmware 2 Using a bootabl...

Page 33: ...EADME for accuracy 6 Log in to WebGUI Default user RAID pass hpt 7 Select your controller in the drop down menu on the top left 8 Click the Physical tab and update firmware will be on the bottom of th...

Page 34: ...te firmware and BIOS of the card Note To flash individual files use the included flash utility by typing in flashelf 4522efi blf 8 Reboot Section 5 Navigating the HighPoint WebGUI The HighPoint WebGUI...

Page 35: ...Inspector View and schedule S M A R T monitoring Recover Revert to previously created arrays Logout Logout of WebGUI Help Additional WebGUI documentation Online Web Support Installing HighPoint WebGU...

Page 36: ...ct the contents and double click on HighPoint RAID Management exe Follow the on screen steps to install our software 2 Log in the WebGUI by double clicking the desktop icon created or by typing http l...

Page 37: ...pm file Run the following command rpm i hptsvr https 1 4 10 i386 rpm or hptsvr https 1 4 10 x86_64 rpm filename may vary For Debian Ubuntu Linux distributions you can use alien to convert the rpm pack...

Page 38: ...ble Remote Login A user connected to a local network can remotely access the WebGUI using the IP address of the host device To obtain your IP address For Mac Users 1 Open a terminal window on the host...

Page 39: ...ress is under Ethernet adapter Ethernet 4 and is 192 168 1 143 Note Make sure Restrict to localhost access is disabled in WebGUI Setting Refer to setting You can then remotely access the WebGUI using...

Page 40: ...ontroller you want to manage if you have multiple HighPoint controllers connected Viewing HBA Properties 1 Log in to WebGUI 2 Select the proper controller from drop down on the top left 3 Click Global...

Page 41: ...igured capacity the amount of space used for creating arrays Free Capacity total amount of space unused Physical Tab The physical tab shows general and extended information about the controller you ar...

Page 42: ...t controller card Battery Installed Battery Backup Unit Firmware Version Firmware version of the HBA SAS address the SAS address Update Firmware Allows you to update the controller BIOS through the We...

Page 43: ...e revision number Read Ahead Enable Disable Disk read ahead Location Device location example 1 2 states controller 1 slot 2 Write Cache Enable Disable the disk write cache Max Free space on disk that...

Page 44: ...and reorder I O commands for maximum efficiency Identify LED The Disk tray LED lights on the front panel can be toggled ON or OFF Rescan Clicking rescan will immediately signal the controller to scan...

Page 45: ...WebGUI 2 Select the proper controller from the drop down on the top left 3 Click Logical 4 Click Create Array An array is a collection of physical disks that will be seen as one virtual drive by your...

Page 46: ...6 Array Type JBOD Just a Bunch of Disks RAID 0 Striping RAID 1 Mirroring RAID 5 Rotating Parity bit RAID 1 0 Striping of Mirrored Drives RAID 5 0 Striping of Distributed Parity RAID 6 Double Parity Bi...

Page 47: ...ity During this time array will be accessible but initialization completion time will be longer Note 1 Initializing takes a significant amount of time approximately 2 hours per 1 TB Background and For...

Page 48: ...eating RAID levels disk capacities are limited by the smallest disk An example of how disk capacities are limited by smallest disk You have 3 drives connected to the enclosure First drive is 6 TB seco...

Page 49: ...erring and processing video files There are several factors concerning DV mode to take note DV mode only available for RAID 0 5 and 6 Only 1 RAID array you created can enable DV mode DV mode only work...

Page 50: ...a disk failure Having this feature minimizes the chances of a data loss by reducing the time an array is in critical status Obtaining Logical Device Information Logical device tab is the default page...

Page 51: ...deletes the selected RAID array Unplug powers off the selected RAID array Verify verifies the integrity of the RAID array Change Cache Policy Toggles between Write through and Write back cache Change...

Page 52: ...disk option Once array status changes to critical the faulty disk will be taken offline and you can either Reinsert the same disk Insert new disk Reinserting the same disk should trigger rebuilding s...

Page 53: ...remove Recover will attempt to recover the array using the list from the recover tab Expanding an Existing Array Important It is recommended to Verify Rebuild your array before Expanding or Migrating...

Page 54: ...drives currently in array 6 Click ORLM 7 Select the physical drives you recorded earlier and the drives you want to add 8 Click Submit Upon submission you will receive a prompt stating ORLM created s...

Page 55: ...lick rescan until all physical drives are detected and appear under Logical Device Information Beeper Mute The controller emits a beeping sound whenever an Array falls into critical status Array falls...

Page 56: ...e disks Restrict to localhost Set rebuild priority Change port number Change WebGUI password System Settings Enable auto rebuild default Enabled When a physical drive fails the controller will take th...

Page 57: ...option mutes the alarm Set Spindown Idle Disk minutes default Disabled When set physical drives will spindown a certain amount of time after disk activity ceases Only 10 20 30 60 120 180 240 minutes...

Page 58: ...1 Open Terminal 2 Type or navigate to cd usr share hpt 3 Type rm hptuser dat to remove the file 4 Reboot For Windows Users 1 Open file explorer 2 Navigate to C Windows 3 Delete hptuser dat 4 Reboot E...

Page 59: ...me blank How to Add Recipients You can add multiple email addresses as receivers of a notice 1 Type the email of the recipient in the E mail text box 2 Type the name of the recipient in the Name text...

Page 60: ...f physical drives Important When recovering an array it is important to note the location and model of each physical drive because you can only recover using those exact positions and drive model How...

Page 61: ...eplace the current recover list 5 Click Submit Event Tab In the event tab you can see log entries associated with the HighPoint device The event log provides useful information when troubleshooting yo...

Page 62: ...ging tool built into the HighPoint WebGUI SHI Storage Health Inspector S M A R T Attributes HDD Temperature Threshold Storage Health Inspector Scheduling The SHI outputs information collected using SM...

Page 63: ...ick SMART on desired disk 4 Click Disable Note Disabling SMART will prompt the Storage Health Inspector to change the disk status to Failed The alarm will not alert you when this setting is changed An...

Page 64: ...1 Log in to WebGUI 2 Select the proper controller from the top left drop down 3 Click SHI 4 Click Schedule 5 Select the array you want to schedule the verify task 6 Type the name in Task Name entry bo...

Page 65: ...er Installed Drivers Created an Array For Windows Users 1 Use Windows Search Box and search Disk Management Search results may show Create and format hard disk partitions 2 Alternatively Go to Control...

Page 66: ...66 4 Once initialized right click the unallocated disk space for your disk 5 click New Simple Volume 6 Follow the instructions on screen to receive a drive letter...

Page 67: ...th the letter you assigned Figure 15 Disk formatted as NTFS and assigned drive letter D Your disk may initially appear offline to the operating system and you may have to bring it online 1 In Disk Man...

Page 68: ...r Mac Users 1 After creating an array using the WebGUI you will be prompted to initialize 2 Click Initialize this will simply open Disk Utility 3 Select your newly created array 4 Click Erase 5 Select...

Page 69: ...69 8 The Volume will appear on your desktop Section 7 Troubleshooting This section provides guidelines to some problems you may encounter Handling Critical Arrays Handling Disabled Arrays...

Page 70: ...ce with a new disk Array will rebuild automatically if your auto rebuild setting is enabled and you reseated the faulty disk Note Click Rescan if array still does not rebuild automatically 4 If the ne...

Page 71: ...back to original configuration 4 Boot up PC Your array should be back to Critical status Identify the correct disk and rebuild from there Handling Disabled Arrays If two or more disks in your array g...

Page 72: ...ur motherboard manufacturer s user manual or website Update the RocketRAID 4522 BIOS To update RocketRAID BIOS refer to either of these sections Using a Bootable USB to update BIOS Updating the BIOS t...

Page 73: ...redirects you to additional documentation concerning the HighPoint WebGUI Register Product takes you to HighPoint s web support On this page you can create a new customer profile where you can regist...

Page 74: ...is no longer accessible Initializing The array is initializing The two types of initialization is Foreground and Background See Initialization Uninitialized The array initialization process has been...

Page 75: ...is performing a data consistency check Array status will show verifying Disabled The array does not have enough disks to maintain the RAID level A disabled array is not accessible OCE ORLM Array is e...

Page 76: ...d by stripe 4 50 High read performance and medium write performance with data protection for up to 2 drive failures Useable storage capacity equals total capacity of all drives in the array minus two...

Page 77: ...RAID environment Regular desktop grade drives are highly not recommended for RAID use http highpoint tech com PDF Compatibility_List RocketRAID_600_2700_3600_and_4500_Series_RAID _HBA_Hard_Drive_Comp...

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