Highland Ridge RV 2015, Owner'S Manual

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HIGHLAND RIDGE TOWABLE SECTION 1 – WARRANTY & SERVICE
TT/FW 1-9
HIGHLAND SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM BREACH OF THIS
LIMITED WARRANTY OR ANY IMPLIED WARRANTY. THIS EXCLUSION OF
CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE INDEPENDENT
OF ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY WARRANTY, AND
THIS EXCLUSION SHALL SURVIVE ANY DETERMINATION THAT THIS
LIMITED WARRANTY OR ANY IMPLIED WARRANTY HAS FAILED OF ITS
ESSENTIAL PURPOSE.
Some states do not allow limitations on how long an implied warranty
lasts, or the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
HOW TO GET SERVICE
To obtain warranty service the owner must do all of the following:
1. Notify an independent, authorized dealer of Highland, or Highland, of the
substantial defect in material or workmanship attributable to Highland, within
the applicable warranty coverage period designated above that you are
making a warranty claim under;
2. Provide the notification mentioned in (1), above, within ten (10) days of when
the owner discovered, or should have discovered, the substantial defect in
material or workmanship attributable to Highland; and
3. Promptly schedule an appointment with and take the RV to an independent,
authorized dealer of Highland, or Highland, for repairs; and
4. Pays any freight or transportation costs, import duties, fees and all incidental
expenses associated with obtaining warranty service.
For warranty service, simply contact one of Highland’s independent,
authorized service centers for an appointment and then deliver your RV to the
service center on the specified appointment date. If you need assistance you may
contact Highland Ridge RV, Inc., at 3195 N. S.R. 5, Shipshewana, Indiana 46565,
Attn: Customer Service, (260) 768-7771 or www.Highlandridgerv.com.
NOTE: Highland does not control the scheduling of service work at the
independent, authorized dealerships. You may encounter some delay in
scheduling or completion of work. Also, you must notify the selling dealer at time
of delivery to have work performed on any defect that occurred at the factory
during manufacture at no cost to you as provided by this limited warranty. (See
below under WHAT IS NOT COVERED).
If two (2) or more service attempts have been made to correct any
covered defect that you believe impairs the value, use or safety of the RV, or if it
has taken longer than thirty (30) days for those types of repairs to be completed,
you must, to the extent permitted by law, notify Highland directly, in writing, at the
above address, of the unsuccessful repair(s) of the alleged defect(s) so that
Highland can become directly involved in making sure that you are provided
service pursuant to the terms of this limited warranty.