Highland Ridge RV 2015, Owner'S Manual

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SECTION 1 – WARRANTY & SERVICE HIGHLAND RIDGE RV TOWABLE
1-6
Highland Ridge RV Customer First Emergency Roadside Assistance
Highland Ridge RV has teamed up with Coach-Net to offer 24/7 motorist
assistance. We are offering this free of charge for the first year of ownership
(certain restrictions apply*). You may continue your emergency roadside
assistance benefits in the following years by contacting Coach-Net to discuss
terms and rates for this independently continued coverage.
For details on accessing your emergency roadside assistance benefits, please
refer to your Member Benefit Guide that is sent out 6-8 weeks after your
completed “Warranty Registration and Customer Delivery Form” is received by
Highland Ridge RV, or contact Coach-Net (www.coach-net.com) at 1-877-801-
0333.
*To qualify for coverage, your RV must be eligible as set forth under the terms of
the Towable Limited Warranty.
O
BTAINING
E
MERGENCY
W
ARRANTY
R
EPAIR
A roadside emergency can happen at any time, whether your RV is new or old. If
you are traveling, using the following guidelines can help get you back on the road
faster.
1. Call 1-260-768-7771 or contact our Service Department at
techsupport@highlandridgerv.com to find an authorized Highland Ridge RV
dealer in your area. Contact them for an appointment; they will handle all
warranty repair billing and returned parts for you.
2. If you cannot locate an authorized Highland Ridge RV dealer near you, ask
the campground staff for referrals or check the local telephone yellow pages.
Or contact Highland Ridge RV Customer Service or your selling dealer for
assistance in locating a repair facility.
a. Contact the RV repair facility to discuss your situation and make an
appointment. Ask how their billing will be handled. They may choose to
bill Highland Ridge RV directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call
Highland Ridge RV Customer Service to discuss applicable warranty
coverage prior to any repair work being performed.
c. Highland Ridge RV Customer Service will issue an authorization number
upon warranty repair approval and advise if any original parts need to be
returned.
d. Once Highland Ridge RV Customer Service has issued an authorization
number, the RV repair facility may begin actual repair to your RV.
e. Inspect the completed repair work thoroughly. If you are not satisfied,
communicate that immediately to the RV repair facility management.
Make sure you are satisfied with the repair before you pay or leave the
premises.
f. For reimbursement, either you or the RV repair facility must send a copy
of your itemized repair bill and all requested return parts by UPS (regular
ground, freight pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a
copy of your return freight bill.