HID FARGO DTC 5500LMX, User Manual

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Chapter
7
May 2017 PLT-02496, Version: 1.2
Technical Support
7.1 Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID
Global Technical Support, as needed, for this card printer.
Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or via email
www.hidglobal.com/support
Please consider searching our knowledge base at www.hidglobal.com/support/knowledge-base
for a solution prior to contacting technical support.
If possible, please contact support when the printer and computer are available so the Technician can
help troubleshoot the printer real-time.
7.1.1 Reading the Serial Numbers on a FARGO Printer
You can determine when your card printer was manufactured by reading directly from the serial
number (affixed to your card printer).
Example: Serial Number
B2050028 (2012)
B2
050028: The first two digits in the serial number indicate the year the printer was built (e.g., the
digits B2 indicate the year 2012).
B2
05
0028: The third and fourth digits in the serial number indicate the week the printer was built
(e.g., the digits 05 indicate week 5 of that year).
B205
0028
: The last four digits indicate the sequence number for the numeric order in which the
printers were built.