2
WARRANTY
HS EUROPE LIMITED warrants the Heatstar product against defects in materials and workmanship for a period
of twelve months from the date of delivery on the terms detailed in HS Europe Limited Conditions of Sale. (*)
During that period, HS EUROPE LIMITED will remedy all such defects within the UK without charge for parts or
labour, upon proof of purchase within the warranty period. Warranty provision for product sales and installations
outside the UK will be by prior agreement only.
This warranty does not extend to damage resulting from improper installation, misuse, neglect or damage.
In no event shall HS EUROPE LIMITED be liable for incidental or consequential damages.
NO CLAIMS WILL BE ACCEPTED IF :-
The Heatstar product is in any way incorrectly applied for the application in terms of performance capacity or
suitability.
The Heatstar product is installed in any way that is not in accordance with current procedures as defined by HS
EUROPE LIMITED from time to time and documented in the installation manual.
The Heatstar product has been worked upon or adjusted by anyone other than a person authorised to do so, in
writing, by HS EUROPE LIMITED (external control panel settings excluded).
The air flow to and from the Heatstar product is restricted.
The pool water flow through the Heatstar product is more than 20% higher or lower than the indicated rating.
Any chemical dosing method, whether in tablet form or otherwise, has been introduced upstream of the Heatstar
product within the pool water filtration circuit, prior to being diluted by the main body of the pool water.
Any electrolytic or salt based water purification systems have been used on the pool.
The product has not been
‘winterised’ correctly.
Any form of air corrosion damage within the Heatstar product is found to be present.
The Heatstar product has suffered damage through the freezing of water inside.
The electrical supply to the Heatstar product is incorrect and outside of the specification rating required for the
product.
(*) The titanium pool water condenser coil is guaranteed indefinitely.
Please note that the manufacturers warranty runs from the DATE OF DELIVERY and not from when the system
is installed or commissioned.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
Extended warranty cover can be obtained for the Heatstar product after the initial period for an additional
premium, see
‘Extended Warrantees’.
