HeathCo Secur360 SL-9600-90, Quick Start Manual

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28
Video Doorbell Keeps Going Offline
Video doorbell has intermittent or no power
– continued
If you are still experiencing intermittent power, adjust
the bend in the terminals on the Secur360 video
doorbell backplate.
1. Remove the video doorbell by unscrewing the
small screw on the bottom.
2. GENTLY bend the metal tabs of the contacts
slightly toward you ( approximately 3/16”). This will
ensure a solid contact to the back of the Secur360
video doorbell.
3. Reinstall the video doorbell and check to see if
power remains constant.
If none of the above solutions work, please double
check to make sure that you have turned on the
doorbell by sliding the power switch to the left ( see
step 6a from install guide ).
Follow below link for FAQs:
https://www.heath-zenith.com/secur360/chimeFAQ
For customer service call:
1-800-858-8501