9
Please keep these instructions for future reference.
Equipment assembly and Wiring is required before using this Guide.
For assembly please consult Intelligen Assebly and Wiring Guide.
PRIOR ASSEMBLY NEEDED
IMPORTANT!
This Quick Start Guide is
only for Intelligen Series XXKSJFS Model.
IMPORTANT!
Since product improvement is a continuing effort, we reserve the
right to make changes in specifications without notice.
Normal Business Hours – 8:00 AM – 8:00 PM EDT
(800) 321-1881
After Hours (after 5:00 PM EDT, weekends and holidays)
(877) 482-7238
heatcraft.com/intelligen/support
US. Customer Service
Normal Business Hours – 8:00 AM – 8:00 PM EDT
(800) 321-1881
After Hours (after 5:00 PM EDT, weekends and holidays)
(877) 482-7238
heatcraft.com/intelligen/support
Canada Customer Service
QUICK START GUIDE
INTELLIGEN 00049DFS
MARCH 2018*
*REPLACES JANUARY 2018
PART NO. 099483
Priority
Number
Status Displayed
on Local UI
Issue
Probable Cause
Fix
1.
"iWC connected"
-
-
-
2.
"! iWC not connected"
The iRC is not detecting a
connected iWC.
Check the iWC and see if the
iWC card is getting powered
on by observing the green
LED on the iWC.
Confirm the iWC has all six connection pins fully inserted into the iRC.
The iWC can be swapped out only after the system is powered OFF.
3.
"iWC running"
-
-
-
4.
"ethernet connected"
-
-
-
5.
"! no ethernet cable"
Ethernet cable not
detected by the iWC.
1. Make sure Ethernet cable
is plugged in correctly.
2. Check if the cable is faulty.
Check the connection to the iWC port and see if replacing a cable with
a new one will resolve the issue.
6.
"ip addr assigned"
-
-
-
7.
"! no ip addr set"
Check if the system is
connected to a network.
The network is either
using DHCP or if using
static IP address, an IP
address is assigned to
this system.
- In case of DHCP make
sure an IP address
is assigned to this
system.
- In case of Static IP
address assignment,
the IP address need to
be set on the UI.
The IP address can be set
or verified under General
Settings -> IP Address &
Submask menu
Network connectivity and/or
network configuration of the
network provider.
Check with the IT team to make sure the configuration is correct.
Check if the right MAC address of the iWC card (the label on the iWC
has the MAC address) is used in the network configuration if static IP
address allocation is used.
8.
"internet available"
-
-
-
9.
"! ping failure"
Usually this is a transient
message. When the
network connection takes
longer, this message can
appear for a couple of
minutes.
If this message does not
go away after 5 minutes,
it indicates some network
connectivity issue to
external internet.
This could be because of
network connectivity issue,
where the network is down
from the ISP side.
If the other devices on the same network can connect to the internet,
then check the connectivity and make sure there are no faulty cables
and connections.