8
Please keep these instructions for future reference.
Equipment assembly and Wiring is required before using this Guide.
For assembly please consult Intelligen Assebly and Wiring Guide.
PRIOR ASSEMBLY NEEDED
IMPORTANT!
This Quick Start Guide is
only for Intelligen Series XXKSJFS Model.
IMPORTANT!
Since product improvement is a continuing effort, we reserve the
right to make changes in specifications without notice.
Normal Business Hours – 8:00 AM – 8:00 PM EDT
(800) 321-1881
After Hours (after 5:00 PM EDT, weekends and holidays)
(877) 482-7238
heatcraft.com/intelligen/support
US. Customer Service
Normal Business Hours – 8:00 AM – 8:00 PM EDT
(800) 321-1881
After Hours (after 5:00 PM EDT, weekends and holidays)
(877) 482-7238
heatcraft.com/intelligen/support
Canada Customer Service
QUICK START GUIDE
INTELLIGEN 00049DFS
MARCH 2018*
*REPLACES JANUARY 2018
PART NO. 099483
TROUBLESHOOTING GUIDE
Local Webserver Access
iWC CONNECTION TROUBLESHOOTING
The following table is to be used for troubleshooting of local and remote internet connections if the
intelliGen Webserver Card (iWC).
Compatible firmware versions:
intelliGen Refrigeration Card (iRC): 01.02.0242 and later
intelliGen Webserver Card (iWC): 01.02.0219 and later
Both the iRC and iWC must be running a compatible firmware version in order to access this troubleshoot-
ing feature.
The table provides the details of the issue, and what can be done to resolve the issue. Some issues will
resolve automatically after a period of time. For these issues, the typical amount of time required for resolu-
tion is included in the Status Description.
The table also lists the messages in the order in which they are expected to be seen. If an error with lower
Priority Number is seen, then the higher numbered errors/messages are not expected to be seen until this
error is resolved.
The messages without an exclamation symbol (!) in the beginning are status messages. Any message with
this symbol is an error message and that needs to be addressed.
If an error is encountered, the error message will remain there until it is resolved. The issue could be re-
solved on its own, but if it is static for longer than expected duration then manual intervention is needed.
Problem:
Step:
Action Item:
If OK:
If Not OK:
Cannot Access
Local Webpage
1)
Confirm IP
address is
assigned to
intelliGen
controller
1)
Navigate to 'GENERAL SET-
TINGS' > 'IP ADDRESS & SUB-
NET MASK' > 'IPv4 ADDRESS'.
Confirm a valid IP address is
displayed, this should be a
value other than 0.0.0.0
1)
Go to Next Step
1a)
Power off the unit that has the iWC
connected for 30 seconds, then re-apply
power and wait 5 minutes for the iWC to
acquire a valid IP address.
1b)
Remove Ethernet cable from iWC
and connect it to a laptop or PC. Disable
wireless connection on computer. Open
'command prompt' application and
type command "ipconfig". Confirm IPv4
Address is being assigned. If no address
is assigned, have local IT check router/
switch settings.
Remote
Webserver
Access
1)
Test local
webserver
connection
and proceed
through local
webpage
troubleshooting
2)
Confirm port
443 is open
1)
Refer to Local Webserver
Access Troubleshooting Steps
2)
Consult local IT
1)
Go to Next Step
1)
-
Blue Steps:
Requires some basic network troubleshooting skills - may require local IT assistance