For New Units
1 YEAR LIMITED WARRANTY
a. This 1 year limited warranty applies to repair or replacement of product found to be defective in material or workmanship.
This warranty does not apply to damage resulting from commercial, abusive, unreasonable use or supplemental damage.
Defects that are the result of normal wear and tear will not be considered manufacturing defects under this warranty. HeaT
SUrGe iS nOT liaBle FOr inCiDenTal Or COnSeQUenTial DaMaGeS OF anY naTUre. anY iMPlieD warranTY
OF MerCHanTaBiliTY OF FiTneSS FOr a ParTiCUlar PUrPOSe On THiS PrODUCT iS liMiTeD in DUraTiOn TO
THe DUraTiOn OF THiS warranTY. Some jurisdictions do not allow exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
This warranty applies only to the original purchaser of this product from the original date of purchase.
B. at its option, Heat Surge will repair or replace this product if it is found to be defective in material or workmanship. while
within the warranty period, defective product may be returned to Heat Surge.
C. This warranty does not cover damage resulting from any unauthorized attempts to repair or from any use not in accor-
dance with the instruction manual.
D. Please contact Heat Surge to obtain a return authorization number prior to returning unit.
e. Please return unit in original packaging to avoid unnecessary delays and/or fees.
If you experience a problem, please visit www.heatsurge.com to find an authorized service
center or contact Customer Service. Do not attempt to open heating unit housing yourself, doing
so may void your warranty and cause damage to the heating unit or personal injury.
10
CUSTOmER SATISfACTION
Mail Questions or comments to:
Heat Surge
Customer Satisfaction Dept.
P.O. Box 9902
Canton, OH 44711
Call us toll free at:
1-800-924-7964
Or visit our website at:
www.heatsurge.com
For Like New or Refurbished Units
90-DAY WARRANTY FOR FUNCTIONALITY
This 90-day warranty applies to replacement or refund of a product found to be defective in the functioning of the electric
fireplace insert. This warranty covers only the functionality of the heater, heating elements, flame elements and controls of
the electric fireplace insert. This warranty does not apply to damage resulting from commercial, abusive, unreasonable use
or supplemental damage. This warranty does not apply to defects in any component other than the electric fireplace insert.
HeaT SUrGe iS nOT liaBle FOr inCiDenTal Or COnSeQUenTial DaMaGeS OF anY naTUre. anY iMPlieD war-
ranTY OF MerCHanTaBiliTY OF FiTneSS FOr a ParTiCUlar PUrPOSe On THiS PrODUCT iS liMiTeD in DUra-
TiOn TO THe DUraTiOn OF THiS warranTY. Some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights, and you also may have other rights which vary from jurisdiction to
jurisdiction. This warranty applies only to the original purchaser of the product from the original date of purchase.
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