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Hearth & Home Technologies • IFT-RC400U User Manual • 2564-983 • 10/20
Frequently Asked Questions/Troubleshooting
Symptom
Possible Cause
Corrective Action
The appliance does not respond to
commands from the
IFT-RC400
or display does not light up when
screen is touched.
Batteries are depleted.
Install NEW batteries.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
The display on
IFT-RC400
lights
up when screen is touched but it
does not respond to commands.
Touchscreen has lost
calibration.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Child Lock is ON.
Check child lock icon located at the top of the
IFT-RC400
dis-
play. If ON, it will show as a ‘locked’ symbol. To unlock, remove
battery compartment door, locate child lock switch and move
to ‘unlock’ position. Verify child lock icon on screen is now dis-
played in ‘unlock’ position.
The
IFT-RC400
displays the
following message on-screen:
No dealer info available
Dealer information is not
programmed into
the IFT-
RC400.
The IFT-RC400 will still provide all available functions, and ap-
pliance is fully available for use. Call dealer to have them pro-
gram the
IFT-RC400
.
The
IFT-RC400
displays the
following message on-screen:
Call “Dealer Name & Number” to
schedule maintenance.
The appliance maintenance
reminder after a 300 hour of
operation.
The appliance is still functional but is due for a 300 hour regular
maintenance check. Call your dealer to schedule the mainte-
nance check for the appliance.
Thermostat function does not
appear to be controlling room
temperature properly.
The IFT-RC400
is placed at
a very short distance or too far
away from the appliance.
Try to keep the
IFT-RC400
close to the appliance but not di-
rectly in front of it. The IFT-RC400 acts as the room tempera-
ture sensor when in thermostat mode.
IFT-RC400
is placed in the
path of an air draft or vent.
Move the
IFT-RC400
away from the direct path of air flow.
The IFT-RC400 acts as the thermostat room temperature sen-
sor.
Flame Modulation
The IFT system is designed to automatically adjust the flame
intensity based on the difference between the desired room
temperature, and actual temperature. In thermostat mode,
the hearth appliance will start in HI flame, but as the actual
temperature approaches the desired set temperature on the
remote, the flame intensity will automatically decrease. Auto
-
matic flame modulation will result in more control of the tem
-
perature, but will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the
flame after extended periods of
operation.
9 hour safety shutdown timer
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the flame after nine hours of con
-
tinuous operation.
The IFT-RC400
displays the
following message on-screen: Fan
will turn on within 3 minutes.
Functioning as intended.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
The IFT-RC400
displays the
following message on-screen:
‘Replace Remote Batteries’ or
‘Must Replace Remote Batteries to
Operate Appliance’.
Low batteries in the
IFT-
RC400
.
Install new batteries in the
IFT-RC400
.
The IFT-RC400
is displaying an
incorrect brand.
The IFT-RC400
was
programmed incorrectly.
Call dealer to have them program the
IFT-RC400
with cor-
rect branding. The
IFT-RC400
is still fully functional and the
appliance is unaffected.
After turning flame ON using the
IFT-RC400
, the flame does not
turn ON immediately and instead a
two minute timer is displayed.
Power vent is installed on the
appliance.
This is expected behavior and the two minute timer is called a
pre-purge timer. The flame will turn ON at the expiration of the
timer.
